Mancunians have a love-hate relationship with the Metrolink, although it’s more often than not geared towards hate. And delays. And overpriced tickets. And overcrowding. And more hate.
In an attempt to get down with the kids and utilise social media to show off how great their service is, Metrolink bosses foolishly decided to hold a Twitter Q&A last night.
And as you would expect, it didn’t end well for them at all.
Hi everyone. #TweetTheManager has begun. Please include the hashtag if you've got a question for George Barrow (Projects Director) or Dave Everson (Metrolink Engineering Manager).— Manchester Metrolink (@MCRMetrolink) April 10, 2019
The complaints ranged from ‘why is your service so crap’ to ‘why is it also so expensive’, with a side order of ‘why the fuck aren’t there more trams?’
Alan was straight to the point:
#TweetTheManager why is the system so poor? DAILY points, system fails? singles trams on peak times?
— Alan Hindley (@radcliffe78) April 10, 2019
Stuart also didn't pull his punches:
@MCRMetrolink your service is an a absolute joke, dangerous levels of congestion again! Delayed again, same every week! How do you plan to resolve this issue that occurs on the Altrincham line on a regular basis?! #TweetTheManager— Stuart Kilburn (@skilburn) April 10, 2019
Overcrowding at peak times was a common theme, as Lewis pointed out:
#TweetTheManager The Eccles line, at peak hours is consistently packed to the point people can’t move... why is this not a double carriage service?
— Lewis (@lewmjh1) April 10, 2019
Metrolink responded to Lewis with the promise that 'more trams are on their way in 2020', so this guy asked the big question:
#TweetTheManager with all this talk about extra trams in 2020, can you confirm exactly how many extra trams there will be because as from the looks of things almost all the services bar Altrincham and East Didsbury are under serviced (putting it lightly)
— Shrikel (@Shrikel4) April 10, 2019
Metrolink didn't respond to his query, but some random person called Liam with a tram as their profile pic said '27 new trams are on their way'. He says he likes trams in his bio so I'm inclined to take his word for it.
This is really frustrating:
#TweetTheManager why does the Get Me There app allow you to purchase tickets which are not valid. For example it allows you to buy an anytime day travel card on a weekend when an off peak is the only valid ticket
— Neil (@NRManc) April 10, 2019
Amy asked the question all dog lovers have been wondering:
#TweetTheManager When will you allow dogs on the trams? All busses and trains allow them why are you so against dogs?
— Amy Berriman (@AmyBerriman) April 10, 2019
Poor excuse. Like I say trains (which are a lot busier than trams) allow dogs. Your transport is meant to be the most ethical. Yet you still can’t allow dogs on. This only forces people to drive.. or get other transport.— Amy Berriman (@AmyBerriman) April 10, 2019
Bit of an odd one, why would you purchase another ticket for your luggage? And expect people to let you keep your bags on the seat when the tram is rammed? People are weird:
@McrMetrolink Staff asked me to remove my bags from the seat next to me to allow another passenger to sit down I showed him that I had purchased an additional ticket for my bags but he didn't relent. Can you advise your staff that two tickets can occupy two seats #TweetTheManager— King (@britanniakings) April 10, 2019
I think Ben definitely asked the most important question of the day:
#TweetTheManager why don’t tram drivers wave to each other like bus drivers? I love it when they do that.
— Ben Thatchers Elbow (@Thatcherselbow2) April 10, 2019
No, scratch that, this is the most important question of the day:
#TweetTheManager If two drivers -both in opposite cabins on the same tram - attempted to drive off in their respective direction, who would win?
— David Field (@Mittens2317) April 10, 2019
If you need me I'll be staring quizzically into the middle distance pondering that one...