Italian restaurant Don Giovanni has clapped back at a ‘vulgar’ reviewer following a comment that was left on the business’s Facebook page.
Bosses at the establishment have asked for customers to ‘be kind’ whilst dining at their restaurant after receiving negative feedback in which a customer called a waitress a “little scrote.”
The woman also said that the service she had received was “appalling” and that should would “never” be returning to the multi-award-winning restaurant after having been left to wait 20 minutes for a drinks order.
In response, the restaurant replied to the comments in detail, stating that they were “not a fast food restaurant” but a “fine dining” establishment that “serve our food fresh, not out of a microwave.”
The team also said: “Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to”
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week. their roles within the Don Giovanni family.”
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As well as replying to the Facebook review itself, the restaurant team also screenshotted the conversation and uploaded it to their Instagram page with a message asking “please be kind.”
Image: Don Giovanni
In the Instagram caption, the restaurant team took the time to share some statistics highlighting the issues that have blighted the hospitality industry in the past two years – including the fact that the vacancy rate in the sector is now around 10 percent, stating that 3,000 unfilled jobs are currently being advertised in Manchester alone.
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The full post read:
“PLEASE BE KIND WHILE YOU DINE.
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week.
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“All we ask is that you be kind while you dine.
“We understand not everyone works within the hospitality industry and might not have a complete understanding of the vulnerable position our industry is in.
“Here are a few things worth noting:
• The vacancy rate is now around 10% (200,000 staff across the UK and 3000 solely in Manchester) • 1/5 workers have left our sector since the start of the pandemic • Each hospitality business came out of lockdown at the same time meaning that every business is now on the look out for staff
“Anything you find unsatisfactory can be raised with your server or our managers during your visit. They will be more than happy to help rectify the situation.
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“Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to their roles within the Don Giovanni family.
“We thank you for your continued support.”
The post has been liked hundreds of times, but there have been some mixed messages in the comment section.
Asked for comment, Don Giovanni’s general manager Allel said: “As a premium, well oiled, city centre establishment I would say we have seen it all – but these are exceptional times we are in.”
“We have a long-standing management team, who take pride in what they do and the dining experience of each guest.
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“On the rare occasion when it doesn’t go to plan, as management we take that personally and do all we can to rectify that situation.
“But as management, we must protect our staff and our business, and such incredibly rude behaviour and language simply will not be tolerated by us.
“Yes, if someone is unhappy we welcome that being brought to our attention, but abuse and vulgar language being used to describe our member of staff is simply unacceptable to us.”
Feature image – Don Giovanni
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Man named and charged in relation to Manchester van and tram crash that killed three-year-old girl
Emily Sergeant
A man has been named and charged after a van and a tram collided in Manchester city centre this past weekend.
It comes after emergency services responded to reports of a road traffic collision involving a tram and a van in Mosley Street in Manchester city centre at around 10am this past Saturday (22 February), where it was found that the van collided with the tram, forcing the van onto the pavement where it collided with a pedestrian.
The pedestrian, a three-year-old girl, was rushed to hospital, but despite the best efforts of all involved, sadly passed away from her injuries.
A scene remained in place around the Mosley Street, Booth Street, and Nicholas Street areas whilst officers conducted their investigations over the weekend.
The scene of the incident on Mosley Street in Manchester city centre / Credit: The Manc Group
Greater Manchester Police (GMP) had previously issued a widespread public appeal to find the driver of the van after he fled the scene shortly after, and officers had been following ‘several lines of enquiry’ to locate him.
It was reported that the suspect was ‘identified’ on Monday morning (24 February), and now, GMP has named the driver as Rawal Rehman, of Lambton Road in Manchester.
The 35-year-old has been charged with causing death by dangerous driving and will appear at Manchester Magistrates’ Court today (26 February).
#CHARGED | Rawal Rehman (28/11/89) of Lambton Road, Manchester, has been charged with causing death by dangerous driving.
The charge relates to the death of three-year-old Louisa (Lulu) Palmisano following a collision in Manchester city centre.
The little girl who lost her life in the tragic incident was named Louisa (Lulu) Palmisano.
Her family wrote in a heartbreaking tribute to her yesterday: “Louisa was the sweetest, kindest, and most generous little girl. She was full of creativity and joy, and she absolutely loved going to nursery every day.
“Her absence has left a devastating void in our family – she was our only child, our whole world. We were simply enjoying a happy family day out in Manchester when this unimaginable tragedy struck. In an instant, our lives were shattered beyond repair.
“The pain of losing her is unbearable, and we miss her more than words can ever express.”
Featured Image – GMP
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Manchester’s ‘busiest’ road Mancunian Way to close for resurfacing
Emily Sergeant
Mancunian Way is set to close for resurfacing works next month.
As Manchester City Council looks to ‘improve’ what is, by far, one of Manchester’s busiest and most-used roads, given the fact it is the main thoroughfare in and out of the city centre, it has been confirmed that Mancunian Way is due to undergo crucial resurfacing works.
With an estimated 15 million journeys taken along this road annually, the Council says it’s vital that necessary maintenance is carried out to keep traffic flowing.
As a result, plans are now in place to resurface Mancunian Way overnight during a four-week period, beginning from next Monday (3 March)
The resurfacing work will be split into two sections, starting with the eastbound carriageway from River Street to Fairfield Street, before moving on to the westbound lane from Fairfield Street to Upper Brook Street.
Work along the eastbound section – in the direction of Ashton Old Road – will run between Monday 3 March to Friday 14 March, with the operating hours being between 7pm and 5am, during which the carriageway will be fully closed, while the westbound carriage in the direction of Regent Road will take place overnight between Monday 17 March until Friday 28 March, with closures at the same time.
Manchester’s ‘busiest’ road Mancunian Way will be close for resurfacing next month / Credit: Pixabay
Due to events taking place during this period of works, slightly later road closures will be in place from 7:30pm on the 7, 10 and 14 of March during the eastbound section, and on 19 March during the westbound secion.
No work will take place Europa League fixture dates, or on Saturday or Sunday nights either.
“These works are taking place overnight to mitigate any potential disruption,” explained Councillor Tracey Rawlins, who is the Executive Member for Clean Air, Environment and Transport at Manchester City Council.
“But as always, we would encourage people to plan their journeys ahead of time and allow more time to travel if they need to go via the Mancunian Way.”
Georgina Pellant -
6th October 2021 
