Northern Powergrid has been forced to apologise to dozens of customers after accidentally issuing compensation cheques for £2.3 trillion.
Following the aftermath of the “once in a generation” Storm Arwen – which back in late November and early December, left thousands of homes in the north of England and widespread parts of Scotland without any electricity during some of the oldest months of the year – Northern Powergrid is currently in the process of paying compensation to tens of thousands of customers who suffered power outages.
But it didn’t all go to plan for the energy distributor.
In a now-viral tweet, one customer took to social media to share a picture of a compensation cheque showing the eye-watering sum of £2.3 trillion, and asked if the company are “100% certain you can afford this?”.
Cheque recipient Gareth Hughes wrote on Twitter over the weekend: “Thank you for our compensation payment Northern Powergrid for the several days we were without power following Storm Arwen.
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“Before I bank the cheque however, are you 100% certain you can afford this?”
Mr Hughes told Sky News the letter “just made me laugh”.
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“I knew straight away it wouldn’t be honoured, but it was nice to dream for a couple of minutes,” he comically added.
Within hours of sharing the photo of the hilarious mistake, the tweet went onto amass tens of thousands of likes, retweets, and comments from people unable to believe the situation had happened, wishing they’d got a cheque with that sum too, and telling Mr Hughes they “so would have banked it” if it was them.
It turns out that Mr Hughes wasn’t the only one to have received a cheque with an accidentally-inflated sum though, as other people have since come forward to say the same happened to them, and the energy supplier has also confirmed that 74 of its customers had been given compensation cheques with an incorrect payment amount.
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The company thanked those who were “honest” about the error.
After the tweet went viral, Northern Powergrid were forced to reply to Mr Hughes to apologise for the incident, explaining: “Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight.
Hi Gareth, Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight. thanks, Phil.
In response to another customer in the same position, who called the company out for its “staggering level of incompetence”, Northern Powergrid said: “There have been some cheques issued with the incorrect amount for which we are sorry [and] our team are going to re issue the correct cheques early next week.”
They also asked for the customer to confirm their details so that the situation “can be processed as quickly as possible.”
A spokesperson for Northern Powergrid said following the incident: “As soon as we identified the clerical error, which was caused by the electricity meter reference number being incorrectly quoted as the payment sum, we ensured all 74 customers’ cheques were stopped so they could not be cashed.
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“We have been investigating how this error happened and carrying out checks of previous payments.
“All indications are that this was an isolated incident.
“We thank those customers who were honest and contacted us and we have been making contact directly over the weekend with all 74 customers affected to make them aware, apologise for the error and reassure them that a correct payment will be issued to them on Monday.”
Featured Image – Wikipedia Commons
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BBC needs adventurous Mancs to take part in next series of Race Across the World
Emily Sergeant
Are you a fan of travelling? Got a bit of a competitive streak in your nature? This might just be your calling then.
The BBC is currently casting for the next series of Race Across the World.
The BAFTA-winning hit show is currently airing to thousands of viewers each week, but with the next series now in the works, producers are on the look-out for ‘intrepid duos’ of all ages who reckon they’re ready to take a step into the unknown, and embark on an epic race across land and sea – and that includes Greater Manchester residents.
With applications for the next series of the massively-popular show now open, nomadic Mancs are being encouraged to take part.
On a limited budget and away from the luxuries of modern technology and conveniences, those lucky applicants selected to take part in the next series will get the chance to experience life in some of the world’s most beautiful and remote locations.
BBC is looking for Mancs to take part in next series of Race Across the World / Credit: BBC
Navigating their way across thousands of miles, they’ll travel through spectacular scenery and dynamic cities, visit ancient wonders, learn local customs, and take part in time-honoured traditions.
But, as producers are keen to point out, “the physical journey is only half of the story”.
That’s because, as the contestants take on the challenge of travelling across the world, the greatest thing they’ll discover along the way could actually be about themselves and one another.
Putting out a UK-wide casting call on the BBC website this week, producers Studio Lambert wrote: “We are now accepting applications for the next series of Race Across the World. This experience is open to all, whether you’re a seasoned traveller or total novice.
“We want to hear what undertaking a trip like this would mean to you, and with a cash prize at stake, what lengths you would go to to win.
Applications for the massively-popular show are now open / Credit: BBC
“Maybe you’re looking to change something in your life? Or are keen to share the journey with someone special like a family member, best friend, or someone you’ve lost touch with. You may even have a very personal reason for wanting to travel at this time in your life or explore a particular part of the world.”
Fancy it then?
Applications for the third series of Race Across the World are now open for anyone over 18 years of age, with a deadline date of 6 July 2025, and you can find out more information and apply via the BBC website.
Patrice Evra issues passionate plea to Manchester United as he must miss the Europa League final
Danny Jones
Ex-Manchester United star Patrice Evra has issued a passionate appeal to his old club ahead of the Europa League final, as he reluctantly prepares to miss the game.
Evra, 44, has remained an avid Man United fan even since he left the club back in 2014 and doesn’t miss a game if he can, often lending his punditry services to the likes of Sky Sports of TNT Sports.
However, despite the biggest game of their season coming up this Wednesday, 20 May, the Frenchman has been forced to skip the match due to a recent bereavement.
Nevertheless, Evra has taken time to issue a rallying cry to Ruben Amorim and his Red Devils, urging them to “be United” and “fight” just like his loved one.
As explained in the short video, the retired left-back’s sister recently passed away at just 56 after a long battle with cancer.
Visibly emotional but determined in the clip, Evra starts by sharing his “positive energy” before trying to inject some defiance.
Noting that his sibling fought for her life for more than two decades, he goes on to add, “That’s what I want from you [United players and fans] tomorrow: just fight — bleed for this shirt, for the fans, the staff, for the people of Manchester.”
Stating that there is “no excuse” for failure and that winning their first European trophy in seven years is their “duty”, he called on the team to channel the commitment and dedication of those travelling from all over the world to see them take on Spurs in Bilbao.
As for the former French international himself, he will be making his return to sport only in an entirely different arena, with a combat sports debut coming very soon.
Wait until you see who he called out… To be fair, I think we’d prefer to watch the Evra fight even more than the Europa League final.
While the comments underneath the post are obviously filled with lots of condolences for his loss, lots of supporters are also taking further faith and motivation from his competitive spirit.
It’s a big game for the club and so many across Greater Manchester; you only have to glance at social media to sense the palpable tension. For instance, if you’re a Red, you don’t want to scroll past the video down below.
Go on then – do you think United are going to do it?
Emily Sergeant -
14th February 2022 
