Northern Powergrid has been forced to apologise to dozens of customers after accidentally issuing compensation cheques for £2.3 trillion.
Following the aftermath of the “once in a generation” Storm Arwen – which back in late November and early December, left thousands of homes in the north of England and widespread parts of Scotland without any electricity during some of the oldest months of the year – Northern Powergrid is currently in the process of paying compensation to tens of thousands of customers who suffered power outages.
But it didn’t all go to plan for the energy distributor.
In a now-viral tweet, one customer took to social media to share a picture of a compensation cheque showing the eye-watering sum of £2.3 trillion, and asked if the company are “100% certain you can afford this?”.
Cheque recipient Gareth Hughes wrote on Twitter over the weekend: “Thank you for our compensation payment Northern Powergrid for the several days we were without power following Storm Arwen.
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“Before I bank the cheque however, are you 100% certain you can afford this?”
Mr Hughes told Sky News the letter “just made me laugh”.
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“I knew straight away it wouldn’t be honoured, but it was nice to dream for a couple of minutes,” he comically added.
Within hours of sharing the photo of the hilarious mistake, the tweet went onto amass tens of thousands of likes, retweets, and comments from people unable to believe the situation had happened, wishing they’d got a cheque with that sum too, and telling Mr Hughes they “so would have banked it” if it was them.
It turns out that Mr Hughes wasn’t the only one to have received a cheque with an accidentally-inflated sum though, as other people have since come forward to say the same happened to them, and the energy supplier has also confirmed that 74 of its customers had been given compensation cheques with an incorrect payment amount.
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The company thanked those who were “honest” about the error.
After the tweet went viral, Northern Powergrid were forced to reply to Mr Hughes to apologise for the incident, explaining: “Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight.
Hi Gareth, Thanks for bringing this to our attention. Please DM us your contact details including address and postcode so we can correct this oversight. thanks, Phil.
In response to another customer in the same position, who called the company out for its “staggering level of incompetence”, Northern Powergrid said: “There have been some cheques issued with the incorrect amount for which we are sorry [and] our team are going to re issue the correct cheques early next week.”
They also asked for the customer to confirm their details so that the situation “can be processed as quickly as possible.”
A spokesperson for Northern Powergrid said following the incident: “As soon as we identified the clerical error, which was caused by the electricity meter reference number being incorrectly quoted as the payment sum, we ensured all 74 customers’ cheques were stopped so they could not be cashed.
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“We have been investigating how this error happened and carrying out checks of previous payments.
“All indications are that this was an isolated incident.
“We thank those customers who were honest and contacted us and we have been making contact directly over the weekend with all 74 customers affected to make them aware, apologise for the error and reassure them that a correct payment will be issued to them on Monday.”
Featured Image – Wikipedia Commons
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Marco Pierre White praises Manchester restaurant serving ‘the best pizza’ he’s EVER had
Danny Jones
Legendary chef Marco Pierre White has given his verdict on where he thinks does THE best pizza not just in the UK but perhaps in the entire world, and it’s right here in Manchester
Rudy’s, Nell’s, Double Zero and now this – we really are spoilt for slices in 0161, aren’t we?
Pierre White, who was not only the first Brit to ever win three Michelin stars but the youngest person to achieve the feat in history, recently visited the restaurant in question and was more than happy to share his bold claims, dubbing it “the very best I’ve ever had in my life”.
That’s saying quite something, not only from one of the most famous chefs in the world, but given his own family heritage. He even saw fit to sign the menu and write the man in the kitchen a thank-you note.
A recent London export, which only just launched in spring 2025, the 63-year-old chef, entrepreneur and TV personality says that Forbici is now his number one, stating simply: “Let the pizzas do the talking.”
Noting that he’s been all over the world and eaten at some of the most highly-rated venues in the world (especially given the fact that he is of Italian heritage on his mother’s side), including some of the most authentic you’ll find in the likes of Naples, Rome, and so on, he still seemed confident in his declaration.
Citing other famous names in the world of cooking, like Nancy Silverton of Pizzeria Mozza fame, as well as fellow TV chef and restaurateur Mario Batali, he says that the creative takes on Neapolitan ‘pies’ that master baker Davide Argentino is currently cooking up are nothing short of “delicious.”
Having first become famous down in the capital for its name, which simply translates as ‘scissors’ – also the chosen utensil given to diners for cutting up their pizzas – it proved a smash hit when it made its way up North, garnering massive opening day queues outside its restaurant on the corner of Cross Street.
Better still, you can now order it to take away, too… Game-changer.
Now, it goes without saying that we’re lucky enough to have many restaurants serving some of the authentic food from various regions all over Italy, not to mention a plethora of incredible pizza spots in the city centre and the wider boroughs.
It’s no exaggeration, therefore, to say that we struggle picking our absolute favourite from week to week at this point.
What we will say is that we bloody love Forbici, too, and are glad to see them getting so much recognition since arriving in the region.
A noughties fashion throwback is returning to Manchester and handing out freebies – including tattoos
Danny Jones
Beloved nineties and noughties clothing band Bench is at the beginning of a renaissance, and as they prepare to hand out free samples and even tattoos as part of their ‘Revival Collection’ sale, they’re returning to where it all started: Manchester.
Toasting the Y2K trends that have come back into style, the locally-founded label – started here in our city circa 1989 – is once again looking to make inroads and remind everyone why they were such a cult favourite name to begin with.
Preparing to reinstate its position in the Manc streetwear scene, Bench is set to make its comeback with a massive sample sale right here in Manchester, and there’s plenty of discounted stuff plus complimentary bits up for grabs.
We’re about to dance and dress like it’s 1999.
@bench.official Your first look at our AW25 Revival collection, available exclusively at Bench. Open House at the @Manchester Social this Thursday 6th November 👀 Shop samples old and new (yep, there’s even more available) for exclusive prices at our Manchester city centre sample sale event 💸 #samplesale#manchester♬ original sound – Bench Official
Spread across three whole floors, the ‘Bench Open House’ and Y2K Revival Collection will be on show at The Manchester Social tattoo studio.
Featuring timeless staples like oversized tees, vintage wash and classic turn-of-the-century style denim, big, baggy sweats and low-slung trousers re-designed for a new era.
Promising “extra goodies” from brands like Isovibe and Sunday Rain to the first 50 purchases on the day, you can expect plenty of familiar makes on show.
Being housed at Manchester Social too, the first 25 guests to book in will get a free flash tattoo on the night, courtesy of the studio’s talented fine-line artists; bookings can be made online or over the phone in advance for this directly.
And that’s no way near all there is on offer…
Those coming along can also enjoy retro gaming, nostalgic beats from live DJs supplying ’90s house party vibes, as well as cool photo ops, cocktails from Zubrowka (bison grass vodka brand), Baby Beer shots by Licor 43, plus non-alcoholic rum cocktails from Caleño. Immaculate energy all night long.
We’re personally loving how much late 1990s/early ’00s fashion is doing the rounds again. (Credit: Press shots)
Most importantly of all, the full proceeds from the sale will be donated to the native homeless charity Mustard Tree, which helps support people across the region.
Joanne Reidy, Head of Marketing at Bench’s parent group Apparel Brands, commented: “At Bench, Manchester isn’t just our home, it’s helped shape our identity.
“We’re proud that every sale from the Open House sample sale will go directly to Mustard Tree, supporting their vital work helping people across the city.”
Jack Barton, Head of Communications at the non-profit organisation, added: “We’re incredibly grateful to be the beneficiary of this event. Our mission is to combat poverty and prevent homelessness – it is down to the goodwill of our Greater Manchester partners who make this possible.
The Bench Open House and sample sale event takes place from 6-10pm at Manchester Social (9 South King Street, M2 6DG) this Thursday, 6 November. It’s completely free entry, but those looking to cop one of the selected designs can book in now.
Emily Sergeant -
14th February 2022 
