From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
ADVERTISEMENT
Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
ADVERTISEMENT
What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
ADVERTISEMENT
And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
ADVERTISEMENT
“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
Chester Zoo’s award-winning gastro pub is extending its opening hours due to ‘phenomenal demand’
Danny Jones
Chester Zoo’s much-loved restaurant, The Oakfield, is set to extend its opening hours for the rest of the year following what they have described as ‘phenomenal demand’ from the public.
The award-winning gastro pub situated within the zoo’s grounds has been popular with visitors and Cheshire locals in general ever since it was lovingly restored in 2018, with footfall increasing as park numbers also continue to climb.
A Grade II listed building, The Oakfield was actually first opened all the way back in 1931 by Chester Zoo‘s founder, George Mottershead, and once housed everything from lions, bears, chimpanzees, pelicans, parrots and more.
Cut to today and it’s simply home to good food, a great drinks selection and wonderful service in line with Chester Zoo’s equally high standards when it comes to animal welfare and conservation – and now the restaurant is giving guests what they want be opening on additional days and for longer.
As per an announcement from the zoo, the doors of The Oakfield will now be open every Friday and Sunday evening from 5–11pm.
Their inaugural Sunday service takes place on 12 May with doors open from 5pm and the last table reservation being taken at 19:30 – and trust us, this place can book up quickly. But don’t worry, walk-ins are still welcome and the bar serves until 10pm.
Naturally, the menu features big Sunday roasts as well as classic pub dishes such as The Oakfield’s signature steak burger, battered fish and chips and sausage and mash, just to name a few.
As for the newly rolled out Friday nights, doors open once again at 5pm with the last food bookings available until 20:45pm. The menu’s mouthwatering in this instance too, featuring the likes of Welsh black ribeye steak, a braised lamb shoulder dish and breaded aubergine with katsu curry sauce.
In the years since its return to glory, it’s won various accolades including the regional Taste Cheshire Awards and even international recognition from Traveller’s Choice Awards hosted by TripAdvisor – who just so happened to rank Chester Zoos’ gastro pub in the top 10% of restaurants in the entire world.
Speaking on the announcement, Food and Beverage Operations Manager at The Oakfield, Chloe Gill, said: “Our Friday evening trial proved to be super popular. So, in response to the phenomenal demand we’ve had, and as we head into summer months and begin to enjoy lighter evenings, we’re thrilled to extend our opening hours to include not just Fridays but Sunday evenings too!
“Our guests can enjoy our sun garden while taking in the sights and sounds of nature, brimming with bird song and the majestic roars of lions in the distance – all while knowing every sip of their drink or bite of their food supports our charity, helping to create a brighter future where wildlife thrives.”
Better still, it’s no easier to find than ever thanks to the zoo’s new events entrance on Caughall Road, Upton, which leads you straight up to the gastro pub.
If you want to see what all the fuss is about, you can book a table HERE.
Lead singer of Aussie band blasts mystery Manc café for rude and ‘aggressive’ treatment by staff member
Danny Jones
The lead singer of Australian indie and alternative band, The Buoys, has come out to criticise a mystery Manchester café after receiving rude and ‘aggressive’ treatment from a member of staff.
Lead vocalist and rhythm guitar player, Zoe Catterall, hopped on the band’s TikTok account to vent and indirectly inform others about the as-yet-unnamed coffee shop ahead of the group’s show at Gorilla in the city centre this week.
Noting that much of her family originates from Manchester and she usually gets “excited” by the “sense of home” away from home whenever she comes here on tour, her visit this time around was sadly marred somewhat by the treatment by one unknown member of staff.
As Catterall details in the video, despite going out of her way to be polite and familiarise herself with a new city centre spot as a tourist, she was unfortunately met by the purportedly blunt female worker, who “rolled her eyes” at a simple question and a general rude demeanour. Here’s how she says it went down:
Admitting she “was not expecting the response that I got”, she goes on to detail the woman finger-pointing and exhibiting just a generally rude tone.
Initially suspecting that she might be holding up a queue or irking the staff in some other way, she eventually goes on to describe her behaviour as “being an arsehole for no reason” and reiterating that you “don’t have to be that mean”.
Adding that she was welling up and feeling overwhelmed by the whole incident after a jet-lagged morning without any breakfast or caffeine in her system yet, she eventually felt so uncomfortable that she decided to grab her coffee and go decompress elsewhere.
Moreover, after explaining that she ended up going on to the café’s Google reviews out of curiosity, it turned out that the Manchester spot had racked up quite a few people who also had negative experiences and rude or ‘aggressive’ treatment by staff.
We’re not going to join in on the speculation but the comments have some ideas.
To Zoe and anyone else who may have unfortunately been on the receiving end of this rude individual’s service, we’re sorry you had to put up with that and we assure you it doesn’t represent the majority of Manchester hospitality.
And for those trying to help get to the bottom of who the mystery Manc coffee shop/employee was, we hope it serves as a kick up the backside for whoever it may be and a reminder that it takes virtually nothing to be nice.
All that being said, we can’t think of any better way of helping Zoe and co. shrug it off besides plugging their gig supporting fellow Aussie alt-rockers Vacations at one of our favourite venues on Thursday night.
If you fancy going along you can grab a ticket HERE. Oh, and if you think you know which Manchester café might be, don’t go and be rude to anyone yourself – we’re better than that. We’re sure they’ll come across it themselves soon enough, don’t worry.