Manchester dessert hatch receives two-star review for ‘smiling too much’
Manchester dessert hatch receives two-star review for 'smiling too much'
A dessert hatch in Manchester city centre has spoken out after receiving a two-star review – in which the main criticism was that they ‘smiled too much’.
Layr, a tiny tiramisu spot in Ancoats, has publicly addressed the review, which said the staff’s friendliness was ‘almost creepy’.
The reviewer wrote: “Came today, had alright tiramisu but the staff were smiling too much it was almost creepy. Also felt interrogated, just wanted to get my tiramisu and leave, don’t think ill be back.”
Layr – which was also the victim of ‘hostile hate messages’ earlier this year – has now shared a response to the new two-star review.
They’ve said that while they will always take feedback on board, they refuse to change ‘the warmth & smiles you’re greeted with’.
Layr posted: “We absolutely recognise, and know that every customer experience matters. We never want anyone to feel uncomfortable visiting us, and always take every bit of feedback on board.
“Smiling is just who we are. Layr was built to feel warm, welcoming, and to be a memorable part of your day, week or month. We all need that little pick-me-up no matter what.
“Our amazing team all work incredibly hard, GENUINELY enjoy meeting so many of you and hearing about your day.
“If being too friendly gets us two stars, we can live with that.
“We’ll always choose warmth, no matter what. Great tiramisu matters, so does good people and amazing energy.
“A message to our team. Please don’t stop smiling. Ever.”
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Featured image: The Manc Group