A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
First Look: Fitzpatrick’s – Stockport’s new Irish Bar gets off to a stunning start
Danny Jones
Stockport has a brand new Irish bar as the growing Greater Manchester trend continues, with Fitzpatrick’s officially debuting to the public on Thursday, 19 June.
Taking over the former Bask site just outside the train station, Fitzpatrick’s is the borough’s answer to American sports bar meets an Irish pub and grill, with live music, a wide array of food and more.
We had the privilege of walking in on opening day, and the place was absolutely packed to the rafters from the off, and we didn’t even stay until the end. More fool us…
We had a grand auld time seeing @fitzstockport open their doors yesterday evening. ☘️
As you can see, it hasn’t taken them any time at all to get an atmosphere going; good weather on their inaugural day, but the free-flowing beer, classic pub food flying out of the kitchen, and musicians reeling off classic Irish folk music did most of the heavy lifting.
Plus, that beer garden and covered outdoor terrace area are pretty perfect in any weather, to be fair.
The scran on their maiden evening mainly consisted of pizza, chips and other easy-to-serve-up plates as they gradually ease into the first week or so of service, but with a full menu of burgers, pies, breakfasts and even Sunday roasts to come, we’re very excited to try the full gamut.
Regardless, the staff were pulling pints like pros, John himself had plenty of involvement greeting people and getting behind the bar, and the atmosphere was buzzing from minute one.
ln fact, that was arguably the best part about it all: there was that genuine feeling of a new community cornerstone being born, with the well-known Stopfordian reeling off names and recognising what seemed like almost every face that walked through the door.
You don’t get that everywhere.
A lay of the land at Fitzpatrick’s Stockport. (Credit: The Manc Eats)
Although this was their first proper day of trading, they had already gauged the kind of crowds they could expect by soft launching with friends and family last week.
That being said, as mentioned, there was a real tight-knit, community feel to the place, full of County kits, young families and older couples alike, all of whom seemed to be dovetailing together as if the pub had always been around.
SK is often dubbed one of those places where everyone kind of knows everyone, even despite how big the town is as a whole, and this definitely felt like proof of that perception.
Of course, there is some familiarity with the space having previously been Bask, but the location of the stage, a newly decked out bar and the large jumbo-tron style TV set-up for live sport in the centre of the room (providing prime viewing from virtually all angles) have made a big difference.
Based solely on the hordes of people that piled into the place the second the doors opened, we can’t wait to see what the gaff is like once it’s in so-called ‘full swing’. John and his team might just be on to something big here.
Speaking to The Manc, he said: “As a local lad, I wanted to put something into the space that reflects a lot of my history and culture. Music, food, sport and a great atmosphere are all things I love, so I wanted to reflect that in this gorgeous space.”
Open 4-11 from Tuesday to Thursday, 2pm until late on Fridays, and the same only from 1pm at weekends, we can imagine Stockport punters are about to be spending a lot of time in Fitzpatrick’s.
Manchester bar announces huge giveaway of margaritas to celebrate first birthday
Daisy Jackson
A cocktail and shuffleboard bar in Manchester city centre is throwing a weekend-long party to celebrate its first birthday, and there are free cocktails up for grabs.
Electric Shuffle is kindly offering to give all of us presents for its birthday, with an epic free margarita giveaway.
That’s alongside an almighty party that includes resident DJs, live music performances, giveaways, exclusive offers, a cracking happy hour and a free photobooth.
The Deansgate activity bar, which has 15 interactive high-tech shuffleboards to play, each one loaded with different game modes, is celebrating one year in the city centre between Friday 20 and Sunday 22 June.
They’re throwing a three-day-long celebration, kicking off at 5pm on Friday with a giveaway of margaritas for the first 250 guests through the doors.
Then there’ll be an Electric Shuffle birthday prize game, where each slide of the puck could unlock prizes like bar tabs, brunch tickets, branded merch, cocktails, pizzas and more.
Singer-songwriter Luke McColl will be playing live during the evening, and you’ll be able to dive into a free photobooth all evening.
Electric Shuffle ManchesterFood and drink at the premium gaming barElectric Shuffle Manchester turns one
Moving on to Saturday’s celebrations – expect happy hour deals all day long, like £4 pins and £7 Sarti Spritzes, complimentary shuffleboard hire (you need to pre-book HERE), a special late brunch session between 5pm and 7pm, and more prize giveaways.
This part of the birthday party will be soundtracked by resident DJs and a live set from Elle Graham.
And if you thought that was the end of the party, you’re mistaken.
On Sunday, Electric Shuffle will host free shuffleboard all day long.
All summer, there’ll be a Margs and Margs deal, where you can get two margarita cocktails and a margarita pizza for just £25.
Electric Shuffle’s first birthday celebrations take place between 20 and 22 June.
The Manc -
14th July 2020 
