A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Inside Soots, the tiny new pasta restaurant in the Northern Quarter
Daisy Jackson
There’s another success story coming out of Altrincham Market – pasta kitchen Soots has gone and opened its very own restaurant in the Northern Quarter.
Owners and co-founders Ellie Proudfoot and Ruth Duarte have taken the leap to their very own bricks and mortar site on Tib Street, where they can serve up their handmade fresh pasta in their own restaurant space.
Named after their cocker spaniel Soots, the restaurant opens officially tomorrow.
The pair had hoped that Altrincham Market would be a launchpad to them eventually opening their first restaurant – and it’s worked brilliantly.
Inside Soots, it’s a cosy space with amazing green arches along the walls and a huge window that opens out onto this iconic Northern Quarter street.
Soots will again have a fully plant-based menu, broken down into snacks, small plates, pasta and puddings.
Everything is plant-basedEverything is plant-basedThe menu at SootsFresh, handmade pastaSmall plates
Expect heritage tomatoes with stracciatella and basil oil, butternut squash and chilli arancini, and a beautiful dish of marinated beetroot.
As for the pasta, there’ll be rigatoni with browned butter and confit tomatoes, sundried tomato-filled girella, and a lovely basil pesto spaghetti (a firm favourite from their Altrincham Market days).
And it wouldn’t be a pasta kitchen without a tiramisu on the dessert menu, along with lemon and olive oil ice cream, and white chocolate mousse.
Soots Pasta has been the first solo venture for Ellie, who used to work as a private chef as well as at restaurants around the region.
She’s taken her background – which includes culinary school in France – to create this modern European menu that takes inspiration from Italy.
What’s not immediately obvious, on reading the menu or eating it, is that everything on the Soots Pasta menu is entirely vegan – and they have gluten-free pasta available on request.
Soots Pasta is on Tib Street and officially opens on Saturday 9 Augst.
A mobile Manc cocktail bar is rolling into a thriving new Greater Mancheser neighbourhood
Danny Jones
Greater Manchester has plenty of up-and-coming areas both here in the city centre and out in the boroughs, and one of those – Middlewood Locks over in Salford – is about to be treated to its own mobile cocktail bar.
You’ve got to love a Manc-born and bred independent business.
The canalside New Makers Yards apartments on Middlewood Locks are some of the most desirable new homes and flats you’ll find on the outskirts of the city, but with their on-site Seven Brothers pub sadly closing earlier this year, it is lacking one key thing: somewhere to drink.
However, with Cocktail Cartel MCR rolling into town for National Rum Day, residents can get a taste of, hopefully, what’s more to come.
Cocktail Cartel is a brand new, completely independent mobile bar that’s already starting to take the events industry by storm.
Serving unique and innovative creations (including plenty involving Captain Jack’s go-to tipple), they’ll be slinging cocktails to the New Makers Yards natives along the stunning and ever-thriving Middlewood Locks this month.
Created by Katie and Erik, who have been working in Manchester’s hospitality scene for nearly 20 years combined, these two have a passion for supporting fellow local indies and bringing amazing drinks to the table wherever the opportunity presents itself.
From their ‘Grown Up Coke Float’, which has all the punch of a classic Long Island Iced Tea only with a scoop of toffee ice cream, chocolate sauce and sprinkles thrown in there, to a Pedro Pascal-inspired tequila numbers (yes, really), they have a lot of fun behind that bar.
Better still, most of their spirits are coming from local legends, Spirit of Manchester, and for this particular upcoming event, it wouldn’t be right to host National Rum Day in 0161’s second city without a gorgeous bit of Salford Rum.
But it doesn’t stop at just cocktails; the Cartel will also be pouring pints from nearby Track Brewery among various other regional favourites.
Once again, they’ll be popping up at New Makers Yard on Saturday, 16 August from noon onwards, promising rum, cocktails, beer, wine, cider and softies – so let’s just hope we get plenty of sun for it.
Keep an eye on their socials for how you might be able to grab some freebies also…
If you visited the most recent edition of Middlewood Locks Fest, you know this place is buzzing when the weather hits just right and the drinks are flowing. See you there.
The Manc -
14th July 2020 
