A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Popular outdoor dining event returns to MediaCity waterfront this summer
Emily Sergeant
Greater Manchester’s popular outdoor dining concept is back again this summer, and there’s a proper tasty lineup of traders.
Kargo on the Docks, which is MediaCity‘s al fresco dining pop-up, has taken over the waterfront and gardens once again with a fresh wave of local food traders and stunning artwork by Salford-based creatives, all as the sun shines down on Salford Quays this summer.
A handful of Greater Manchester‘s most popular independents have set themselves up Quayside inside those signature re-imagined shipping containers.
Foodies can expect a menu packed with bold new flavours including Caribbean, Lebanese, Mexican, Ethiopian, and Pan-Asian dishes.
Loads of local indie food vendors have taken over the Salford Quays waterfront for the summer / Credit: Supplied
Afro Shack – the sister brand to Kargo.MKT favourite House of Habesha – will be serving fusion food combining East African flavours with indulgent American fast food, while new kids on the block Wok Bros will deliver sizzling, wok-tossed Pan-Asian street food and 100% halal dishes inspired by authentic flavours and fresh ingredients.
Iconic Jamaican dishes will also be on offer from Sunrise Caribbean, while Quiero Tacos will bring slow-cooked Birria tacos, cheesy quesadillas, and vibrant rice bowls packed with the spirit of Mexico.
Last but not least, Mediterranean food lovers can expect juicy lamb koftas, golden halloumi, and richly spiced chicken shawarma from Habibs.
Foodies can expect a menu packed with bold new flavours / Credit: Mark Waugh (via Supplied)
As well as the tasty food on offer, as mentioned, Kargo on the Docks also features a range of artwork and installations from local independent talent – with each container adorned with murals from creatives including Fernandes Makes, Kelly Ma, and Caroline Daly, bringing a feel-good summer vibe to the MediaCity Gardens.
Visitors can also enjoy an art trail display through the gardens, featuring structures designed by, A Studio Called Jane, Luke Passey, and Tasha Whittle.
There will also be a range of pop-up events hosted at the venue throughout the summer, with more announcements to be made very soon, so keep your eyes peeled.
Kargo on the Docks is now back at MediaCity from today (9 May) and will be open Tuesday to Sunday from 12pm-9pm throughout the summer.
Featured Image – Mark Waugh (via Supplied)
Eats
I went all the way to Paris to test out Big Mamma ahead of Manchester’s most exciting new restaurant opening
Daisy Jackson
Hospitality heavyweights Big Mamma Group are finally heading to Manchester, opening a Circolo Popolare Italian restaurant in the city centre – so we nipped over to Paris to see exactly what’s in store for us.
In the 10 years since launching their very first restaurant, East Mamma in the 11th arrondissement of Paris, the group have spread their wings wide.
There are Big Mamma Group restaurants, under several different names, all over Europe – and although they all belong to the same family, each one is treated like a total individual.
Some have maximalist, kitsch interiors with animal print furniture, gilded ceilings and retro prints of men in Y-fronts; others are more traditional trattorias with exposed brick, terracotta floors and crisp white tablecloths.
These interiors are fun, which is so refreshing in an industry which sometimes takes itself a bit too seriously.
On our tour of Big Mamma restaurants in Paris I came across delightful details like a loo wallpapered in pictures of Rod Stewart, a cocktail menu designed like a retro football sticker book, and an ice cream parlour built into an old train station carriage.
Every corner is packed with whimsy and wonder and there’s a whole team dedicated to sourcing these little touches from antiques fairs, second-hand shops and independent makers, stashing them all in an Aladdin’s Cave of a warehouse. Each restaurant even has its own crockery pattern.
East Mamma, one of Big Mamma’s Paris restaurantsNo Entry cocktail barA Big Mamma speakeasyPink MammaLa Felicita food hallLa Felicita food hall
So yes, the interiors in Manchester will be similarly interesting and lavish.
Big Mamma Group has already confirmed that the huge two-storey Circolo Popolare trattoria will be inspired by a Sardinian Festa, meaning cosy alcoves, more than 8000 bottles of vintage booze, and a vast room inspired by an overgrown Mediterranean courtyard.
As it takes shape in Gary Neville’s £400m St Michael’s development, they’ll be moving in big sharing tables, antique trinkets, reels of twinkling lights and even an Italian wishing well ahead of the big launch next month.
But not enough of us are talking about the food yet – this is a restaurant group that sources its produce from 160 different Italian artisans to ensure that everything you’re eating as authentic and delicious as possible.
Food at Big Mamma
While the menus shift between restaurants you can expect hearty bowls of handmade pasta laced with truffle or tomato or cheese, crispy-soft pizzas layered in creative sauce bases (like zucchini cream or black truffle cream, along with their classic San Marzano DOP tomato sauce), and per iniziare starters like giant burrata balls, melt-in-the-mouth croquettes, and slivers of cured meats – all prepared in an open kitchen run by Campanian-born Alfonso Esposito.
And a show-stopper for Manchester will be an outrageous six-inch lemon meringue pie, with a wibbly wobbly tower of Italian meringue on top.
Circolo Popolare will officially open its doors on 6 June – and before then, there’ll be a very limited soft launch where you can snag yourself 50% off your bill. Sign up HERE, with bookings live on Monday 12 May.
The Manc -
14th July 2020 
