A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Hot Blobs – Retro drink makes return to Manchester Christmas Markets, but what is it?
Daisy Jackson
It’s funny how we all turn a blind eye to the temperature outside when it comes to the Christmas Markets.
At a time of year where should probably all be hibernating inside, droves of us instead head out to brave the elements all in the name of the festivities.
Of course, the Manchester Christmas Markets sell all sorts of wares to take the edge off, and we’re not just talking about the stalls selling woollen mittens everywhere.
Our favourite winter warmers tend to take the form of a tray of piping hot garlic potatoes, or a mug of hot chocolate, or another boozy beverage that’s massively underrated.
The drink in question is a Hot Blob, which is listed on the menu at the Piccadilly Gardens markets as ‘legendary’.
A bold claim, but a lot of long-time Manc residents will understand why.
The Hot Blob is a jaw-clenchingly sweet concoction served piping hot at the Manchester Christmas Market, similar to a hot toddy.
It’s made with Australian fortified white wine, lemon, sugar, and boiling water.
Hot Blobs – Retro drink makes return to Manchester Christmas Markets, but what is it? Credit: The Manc Group
The drink was first invented by Yates, that well-known pub chain, which started life as Yates’s Wine Lodge up the road in Oldham.
According to Pubs of Manchester, the Hot Blob has a tendency to ‘speed up drunkenness to a young drinker’.
These days, it’s pretty rare to come across one on a menu, but back in 1990s it was a staple in a few pubs around town.
There even used to be a ‘Blob Shop’ on High Street, run by local legend Ged Ford (now in charge of the equally legendary Millstone pub), which found itself in a state of utter carnage when the IRA bomb went off.
The long-lost institution specialised in ‘cheap wine, cheap beer, and plenty of blobs’.
The old Yates Blob Shop on High Street, Manchester. Credit: deltrems@flickr
Ged sold 6,000 a week.
And while the drink may have fallen out of favour since then, there are still healthy numbers being sold at this time of year, even if they are a damn sight more expensive than they were in the 1990s (£6 a pop, plus a glass deposit).
Anyway. If you’re sick to the back teeth of the endless gluhwein being peddled across the markets, make a beeline for Manchester Winter Ale House at Piccadilly Gardens, where you can find Hot Blobs as well as boozy Vimto and cask ales.
The Manchester Christmas Markets officially end on 22 December.
Where to find the cheapest drinks at the Manchester Christmas Markets, from beer to mulled wine
Daisy Jackson
The main gripe people seem to have with the Manchester Christmas Markets is the prices of food and drinks, blasting them every year like a broken record as being ‘overpriced’.
So we’ve done the hard slog for you, running all around the city centre to suss out exactly how much everything is costing in 2024.
From Piccadilly Gardens (rebranded as The Winter Gardens for the season) to King Street, there are wooden sheds and festive cheer absolutely everywhere.
There’s some brilliant food and drink to discover – you can see our top picks HERE – but as this is a huge visitor attraction, that can come at a price.
Once you factor in the deposit for a Manchester Christmas Markets mug, you can easily spend £12 just to get a mulled wine (though you will get £3.50 of that back when you return your mug).
There are also deposit charges on glassware – £2 for a pint glass, £3.50 for cocktail glasses and £7 for a stein.
You can see the full list of prices for food and drinks right across the Manchester Christmas Markets HERE, but below are where you can find the cheapest spots at the festive event.
Mulled wine
Mulled wines are priced at £5.50 almost everywhere across the Manchester Christmas Markets, though some stalls are offering bigger serves of this popular festive drink for a small price hike.
Then people are charging another £3 to add a shot of brandy, rum or amaretto, making an £8.50 total.
But the cheapest we’ve found is just £7 for mulled wine with a shot of booze, and that’s at Mamma Mia, an Italian stall on New Cathedral Street, right near St Ann’s Square.
Where to find the cheapest drinks at the Manchester Christmas Markets, from beer to mulled wine. Credit: The Manc Group
Beer
Again, prices for beers at the Manchester Christmas Markets are pretty consistent and average £6 a pint.
But you can get cheaper – at The Last Outpost, a Western-themed bar at Exchange Square, beers start from £5.50.
And at The Hip Hop Chip Shop at Piccadilly Gardens, they’re selling local craft beers, like Shindigger, Pomona Island, Manchester Union) for just £5.50. And you get bonus good vibes for supporting local breweries.
Wine
We’ve found a couple of glasses of wine for just £5 around the Markets this year, which is cheaper than most bars in town really.
The King Street Craft Bar, which has the bonus of having seating, has house wines from a fiver.
Christmas Alley at Piccadilly Gardens will also give you a wine for £5.
Prosecco
Prosecco works in every season and if this is your go-to of all the drinks at the Manchester Christmas Markets, we’ve found where you can save a few pennies.
Most places are charging between £6.50 and £7 per glass, but at El Gato Negro on King Street (yep, the same stall operated by the Michelin-recommended restaurant) are charging just £5 – that’s a whole £1.50 cheaper than most other stalls.
Hot chocolate
Basic hot chocolates are generally £3.50 everywhere, with a few very luxury upgrades (like a £7.90 creation from The Flat Baker that’s served in an edible cookie cup).
Once you add in a shot of alcohol, the cheapest as at the Apres Ski Bar at Piccadilly Gardens, which charges £2.50 for a spirit.
The Manc -
14th July 2020 
