A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Worsley-born wood-fired pizza brand set for sensational US expansion
Danny Jones
A Greater Manchester food brand that started in the little village of Worsley is about to go international in a big way as local Leopard Pie pizza is set to take America by storm.
In one of the most major and exciting culinary success stories to come out of Salford in some time, perhaps ever, much-loved pizza Leopard Pie have quietly struck a deal to carry out a significant expansion into the US.
Not only does this mean the likelihood of there being more of their restaurants up and down in the UK but with multiple venues scheduled to open across the Atlantic, the brand could be at the start of an unbelievable global journey.
Come on, how often do you hear a Manc foodie name in the same sentence as the States?
Leopard Pie and their delicious wood-fired pizza are set to make their debut in the US. (Credit: The Manc Eats)
Speaking exclusively to The Manc, Leopard Pie confirmed: “We’re proud to share that Leopard Pie is embarking on a major U.S. expansion with a multi-location deal over the next five years.
“This marks a defining moment in our journey as we introduce a bold new Leopard Pie identity to the American market—while staying true to the heart and spirit that has made our UK brand and locations so widely loved.
“This milestone represents the start of an extraordinary journey as we introduce the next evolution of Leopard Pie—one that amplifies everything that has made our brand beloved while bringing fresh energy and bold new design concepts to a global audience.”
Already working intensely behind the scenes on what they’re hailing as a “visionary new US restaurant concept” for their pizza empire that not only elevated the dining experience but will “set new standards in the fast-casual dining scene”.
They also detailed plans to set up a dedicated domestic base of operations across the pond which will include a world-class training and development hub “to ensure that every chef and operator joining our US family delivers excellence from day one.”
When it comes to Manchester food and drink brands that have blown up, you’d be hard-pressed to any that have gone from an idea that started as recently as 2015 and gained traction during lockdown to expanding within such a fast time frame, let alone on such a massive scale – not even Rudy’s.
The big news now put to one side, it won’t surprise you to learn that Leopard Pie has stated “This is just the beginning”, teasing that they plan to expand into several other key territories and keep building the brand as much as possible.
Owner Lee Chester told us that America always felt somewhat in the stars for the neighbourhood staple; “From the very beginning, Leopard Pie was built with global ambition— the word ‘Pie’ itself a subtle nod to our U.S. vision, a hint as to what was to come.
“I am incredibly proud to be leading the brand into this exciting new era, where my role will evolve to mentor and empower new entrepreneurs to achieve success under the Leopard Pie name.
“I believe wholeheartedly that Leopard Pie’s next chapter will be one of exponential success, built on passion, innovation, and leadership. For those who partner with us now, the potential is immense—and the journey promises to be unforgettable.”
The brand has remained 100% independently owned since day one, having turned down multiple investment offers to date, but is now embarking on what feels like an unprecedented chapter for a local restaurant as they open up to “select strategic partnerships and investments”.
While specifics regarding how quickly the move into America will get underway and just how many sites there will be are still being kept under wraps, more details will be released soon enough.
Lee summed up the next steps by adding: “I believe with absolute certainty that Leopard Pie is entering a decade of unparalleled growth and excitement. For those who choose to partner with us now, the rewards and the legacy we will create together will be remarkable.”
And last but not least, you don’t have to worry about a local joint that started in Worsley forgetting their roots – the Salford staple isn’t just one of the best pizza places in Manchester but their hometown story is what makes this so special.
For now, you’ll still find them serving up full wood-fired Neapolitan pies and slices over in Worsley and from their stall in Kargo MKT in Central Bay, so give it a try if you haven’t already.
Their Kargo MKT site in Salford Quays.It really is very good.Credit: The Manc Group
Bold new Mexican restaurant and bar OCASA to open in Manchester
Daisy Jackson
A vibrant new Mexican restaurant and bar is set to open in Manchester, taking over part of Australasia’s long-standing Spinningfields site.
The former Sunset by Australasia bar and terrace will be transformed into a colourful new Mexican spot called OCASA.
The beautiful space, set to open in time for the Easter bank holiday, will be serving premium tequila, cocktails, and Mexican-inspired food.
The 80-seat sun terrace on The Avenue – just behind Australasia itself (which is currently closed for refurbishment) – will take inspiration from the shores of Tulum to the street food scene of Mexico City.
There’ll be music and entertainment including mariachi bands, ice-cold frozen margaritas, and tableside guacamole, plus BBQ tacos fresh off the grill, Sunday feasts, and loads more. .
In the kitchen will be executive chef Lucie Sainerova, formerly of the prestigious Novikov International, who’ll whip up a contemporary take on Mexican street food.
Lucie said: “We’re taking familiar flavours and elevating them in ways that surprise and excite. From our Dragon Salt Wagyu Tacos to the Lobster Thermidor Nachos, every dish tells a story. This is Mexican food like you’ve never seen before.”
Bold new Mexican restaurant and bar OCASA to open in Manchester
The interiors at OCASA have been designed by BAPPT, and feature textured rock walls, terracotta hues and jade green accents.
It’ll be a relaxed space by day, and a vibrant social hub with DJs, live music and more by night.
The terrace will also have two exclusive Bed Booths for private group dining.
OCASA will become the city’s ‘ultimate tequila destination’ with one of the country’s most extensive collections of premium spirits,.
The Manc -
14th July 2020 
