A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Inside Portfolio, the UK’s first ‘champagne boutique’ and bar in Manchester
Daisy Jackson
A brand-new ‘champagne boutique’ is opening in Manchester this week, boasting more than 250 different champagnes to our city.
Portfolio will be a new bar and ‘immersive wine experience’, which will have one of the largest and most diverse champagne collections in the UK.
Mancs will be able to order champagne by the glass from just £12.50, along with plenty of accessible bottles.
To kick things off, Portfolio will open with a bar food offering that includes Welsh charcuterie, British cheeses and accoutrements, created by co-founder Julian Pizer, formerly of Another Hand and the Edinburgh Castle.
But later down the line, there’ll be a fun, relaxed tasting menu, ranging from a few bites to a full dining experience, obviously paired with the best champagne list in the country.
Inside Portfolio, you’ll be greeted by a striking champagne wall of 100 different bottles, plus a wall of photos from the team’s trips to Champagne in France.
Every drink will be served in exclusive Lehmann glassware imported from Reims, with more than 10 different glass styles and a strict no flutes policy.
There’ll be an open chef’s pass and sommelier station with bar seating, plus a working champagne cellar that will function as a private dining room and event space.
Portfolio champagne boutique opens in Manchester. Credit: The Manc Group
Julian Pizer has created Portfolio with Cameron Foster, founder of Duex Six which specialises in providing exclusive grower champagnes to the UK.
They’ll be joined by Wayne Baxendale as food and beverage director, who has more than 30 years of global wine experience including from Michelin starred restaurants, and Nikolai Kuklenko as general manager, who previously held a role as Head Sommelier at Mana.
Portfolio will be a wine boutique packed with rare grower bottles and vintage prestige cuvées and hopes to ‘strip away the snobbery and make champagne accessible’.
As well as well known names, guests will be able to enjoy rare and highly sought-after cuvées, including Jacques Selosse, Ulysse Collin, Jérôme Prévost, Cédric Bouchard, Larmandier Bernier and Egly Ouriet.
There will also be vintage prestige cuvées from Cristal, Philipponnat, Pommery, Jacquesson, Pierre Peters and Bollinger, some dating back to the 1990s.
As Cameron Foster explains: “We want to strip back the snobbery of Champagne and make it a wine for everyone, whether that’s a quick glass after work, a special celebration, or discovering grower champagne for the first time.”
Portfolio will open on 9 December at 67 Bridge Street, Manchester, with the full restaurant experience launching in February 2026.
Popular American fast food franchise Shake Shack is coming to Manchester
Danny Jones
Greater Manchester is getting another big global franchise as Shake Shack is finally set to make its Northern debut.
With so many good burger joints and a million and one great places to grab a good portion of chips in town alone, they’ll have to hit the ground running to fight off the competition.
The well-known transatlantic multinational is nothing short of massive in the States, vying with the likes of In-N-Out Burger, Five Guys, Carl’s Jr. – also eyeing up multiple UK sites over the next few years – Whataburger and Wendy’s, just to name a rather large handful. Oh yeah, and Maccies, of course.
Yanks will debate until the cows come home (pardon the pun) about which is best, and many believe Shake Shack is right up there, so Manchester foodies have every right to be excited. Consider this a belated Thanksgiving contribution.
The New York-founded company already has multiple locations on this side of the pond, such as several in London, which is where we first sampled it for ourselves.
Other venues include Birmingham, Cambridge, Oxford and Cardiff, as well as one inside Gatwick Airport; as for the brand’s first Manchester branch, Shake Shack UK no. 18 will be coming to the borough of Trafford and one of the biggest shopping destinations in the region.
But what sets this burger and milkshake-driven brand apart from the others?
Well, for starters, you could argue they’re not even most famous for their patties, buns or shakes; the first time we ever heard about Shake Shack was regarding their fries – specifically, the crinkle-cut shape and that very American-style cheese sauce.
They have long proved divisive among the masses, but those who love them go NUTS for the stuff, and you’ll find all manner of fakeaway recipes online of people trying to make their best imitation of the side and sauce, specifically.
Put it this way, Colonel’s gravy on KFC chicken is what cheese sauce is on Shake Shack fries. It may not be everyone’s cup of tea, but fans will stan this scran to no end.
Case and point:
My first time at Shake Shack 👌🏼💚 The cheese fries might be my new hyper fixation 🍟 pic.twitter.com/3HVwAgxRtD
Honestly, you’ll find countless examples of this kind of post on social media…
Richard Franks, Business Director at Shake Shack UK, said: “Manchester’s a city that does things proper; it’s full of heart, graft and great taste. We’re so pumped to be growing Shake Shack across the UK, and to be opening our first Northern Shack at Trafford Centre. We can’t wait to be a part of this city.”
The major mall and North West tourist attraction’s Centre Director, Simon Layton, added: “We’re really excited to welcome Shake Shack’s first Northern restaurant to the Trafford Centre.
“We know our visitors are going to love getting their hands on those iconic ShackBurgers and crinkle-cut fries. It’s a huge moment for the North – and we can’t wait for everyone to experience it with us in 2026.”
Opening in place of the Costa in the Great Hall, the opening of Shake Shack Manchester at the Trafford Centre is scheduled for next March. Exciting times.
The Manc -
14th July 2020 
