Italian restaurant Don Giovanni has clapped back at a ‘vulgar’ reviewer following a comment that was left on the business’s Facebook page.
Bosses at the establishment have asked for customers to ‘be kind’ whilst dining at their restaurant after receiving negative feedback in which a customer called a waitress a “little scrote.”
The woman also said that the service she had received was “appalling” and that should would “never” be returning to the multi-award-winning restaurant after having been left to wait 20 minutes for a drinks order.
In response, the restaurant replied to the comments in detail, stating that they were “not a fast food restaurant” but a “fine dining” establishment that “serve our food fresh, not out of a microwave.”
The team also said: “Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to”
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week. their roles within the Don Giovanni family.”
As well as replying to the Facebook review itself, the restaurant team also screenshotted the conversation and uploaded it to their Instagram page with a message asking “please be kind.”
In the Instagram caption, the restaurant team took the time to share some statistics highlighting the issues that have blighted the hospitality industry in the past two years – including the fact that the vacancy rate in the sector is now around 10 percent, stating that 3,000 unfilled jobs are currently being advertised in Manchester alone.
The full post read:
“PLEASE BE KIND WHILE YOU DINE.
“We can appreciate that the road out of lockdown has been turbulent and we are beyond happy to welcome you all again into our restaurant each week.
“All we ask is that you be kind while you dine.
“We understand not everyone works within the hospitality industry and might not have a complete understanding of the vulnerable position our industry is in.
“Here are a few things worth noting:
• The vacancy rate is now around 10% (200,000 staff across the UK and 3000 solely in Manchester) • 1/5 workers have left our sector since the start of the pandemic • Each hospitality business came out of lockdown at the same time meaning that every business is now on the look out for staff
“Anything you find unsatisfactory can be raised with your server or our managers during your visit. They will be more than happy to help rectify the situation.
“Please refrain from using vulgar language towards our staff online or in person. Our team are hardworking, passionate and dedicated to their roles within the Don Giovanni family.
“We thank you for your continued support.”
The post has been liked hundreds of times, but there have been some mixed messages in the comment section.
Asked for comment, Don Giovanni’s general manager Allel said: “As a premium, well oiled, city centre establishment I would say we have seen it all – but these are exceptional times we are in.”
“We have a long-standing management team, who take pride in what they do and the dining experience of each guest.
“On the rare occasion when it doesn’t go to plan, as management we take that personally and do all we can to rectify that situation.
“But as management, we must protect our staff and our business, and such incredibly rude behaviour and language simply will not be tolerated by us.
“Yes, if someone is unhappy we welcome that being brought to our attention, but abuse and vulgar language being used to describe our member of staff is simply unacceptable to us.”
Feature image – Don Giovanni
Ancoats restaurant publicly exposes ‘angry influencer’ after spat over free meal
A restaurant in Ancoats has publicly exposed an influencer (twice…) who tried to ask for a free meal in exchange for exposure.
Lucky Ramen, a tiny spot on Blossom Street that has had queues forming for its noodle soups and Asian brunches, has become embroiled in a spat with an unnamed social media star.
It all started yesterday when the restaurant went public with a message it had received, which was requesting a complimentary brunch in exchange for a post on Instagram.
Lucky Ramen shared the message and wrote that they were ‘thrilled you appreciate our food’ but that the team ‘appreciate paying customers even more’.
They described it as ‘another thrilling DM from a blue tick superstar asking for a free feast in exchange for an Insta post’.
Which was already dramatic enough, but the influencer in question has been quite cross that Lucky Ramen in Ancoats has taken a swipe at them publicly.
It appears they’ve followed up with a much less polite message, saying the independent business is ‘bang out of order’ for trying to expose them.
The influencer asked: “So you think people like us don’t deserve to eat for FREE???”
They argued that they were trying to promote the restaurant for free, offering ‘time, labour, effort and positive energy’ in exchange for the free meal as compensation.
The unnamed user then said: “Your arrogance makes me sick. Haha very funny, you got a couple of giggles but we’re the ones that are laughing.
“We go where we want, eat what we want and lastly – it’s all for free! WHOS LAUGHING NOW???”
Of course, Lucky Ramen hasn’t left that message in the DMs either, once again sharing screenshots on its Instagram page.
And they’ve chosen to smack the influencer with pure sarcasm in retaliation…
They wrote: “Dear angry influencer. Okay, aaalright… you got us! We’re truly sorry for attempting to uncover your behind-the-scenes tactics yesterday and, you know, us trying to make a living and sh*t.
“But hold on, the new message we just got deserves more than a standing ovation!
“This follow-up DM is a total game-changer, and guess what? We’re now rolling out the red carpet for all the free meals you desire. And that’s not all – our chefs are ready to part ways with their Crocs and Birkenstocks, throwing them in as an extra bonus for your tender love and labour! Even my dad’s medal of honour from the Japan war is up for grabs – he’s feeling generous the old geezer, and he’s even contemplating wheeling in his new eco-friendly hybrid wheelchair for you!
“Just hit us up with another DM, let us know when you’re swinging by to collect your well-deserved goodies, and don’t forget to leave a glowing 5-star review on both Google and TripAdvisor.
“We appreciate your understanding and, once again, sorry for the “inconvenience” we caused.
“Bon appétit + Arigato-the-f*ck-outta-here.”
Will the influencer reply again? Someone pass the popcorn.
‘Dangerous’ disqualified driver jailed after crashing into funfair in Wigan
A “dangerous” disqualified driver has been handed jail time after crashing into a funfair in Wigan last year.
Jordan O’Reilly, from Platt Bridge in Wigan, has been sentenced after pleading guilty to causing serious injury by dangerous driving, driving while disqualified, driving without insurance, perverting the course of justice, and failing to provide a specimen.
The 21-year-old was given three years behind bars following a trial at Bolton Crown Court yesterday (29 February).
O’Reilly’s sentencing comes after he crashed his vehicle into a funfair in Wigan while trying to evade a police pursuit back in October 2023.
#JAILED I A disqualified driver who led police on a chase and crashed into a crowded funfair in #Wigan has been jailed for 3 years
After failing to stop for a Greater Manchester Police (GMP) patrol, O’Reilly then drove in excess of the speed limit and overtook a number of vehicles, all before proceeding to abandon his own moving vehicle to escape.
The vehicle O’Reilly abandoned then carried on moving, and shockingly, ended up colliding with two members of the public at the funfair – with one woman sadly left with “serious injuries” as a result.
But thanks to the help of members of the public, O’Reilly was identified as the driver and later arrested by police.
A ‘dangerous’ disqualified driver has been jailed after crashing into funfair in Wigan / Credit: GMP
After he was released on bail, it was established that he had attempted to engage others into assisting him in evading prosecution.
Speaking following O’Reilly’s sentencing this week, PC Wood, of GMP Transport Unit, commented: “O’Reilly’s disregard to his driving disqualification and actions behind the wheel that day were reckless and dangerous, and he put countless people at risk of harm. The injuries caused to the victim show the consequences dangerous driving has on other people.
“GMP would like to thank the members of the public who ensured that O’Reilly faced justice for his actions.”
PC Wood also took a moment to remind the Greater Manchester public that if they know someone who is driving whist dangerously, or while disqualified or unfit to be doing so, then they should report it to GMP.