Manchester’s restaurants will be doing their bit to help vulnerable people in need this Christmas by partnering up with the national StreetSmart campaign.
The campaign, which launches on November 1, will see Manchester diners given the option to add £1 donation to their bill – with all funds raised going directly to local charitable organisations who help Mancs living on the streets and in unsuitable temporary accommodation.
Restaurants confirmed to take part this year so far include Ramona, Street Urchin, Evuna, Batard, Tampopo, 20 Stories, Banyan, Firehouse, Solita and Bottega by. San Carlo at Selfridges.
Across previous years, the campaign has raised over £10million in total – with ALL monies going directly to local organisations, thanks to the generosity of sponsors Land Aid.
The Mayor of Greater Manchester Andy Burnham speaking to a homeless man / Credit: GMCA
Whilst StreetSmart works with restaurants across the country, this year it has partnered with the Greater Manchester Mayor’s charity to ensure that donations made in Manchester restaurants not only stay in the local area but make the greatest impact possible.
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This year’s campaign will run throughout the Christmas period, a time when many of us are out indulging ourselves in bars and restaurants.
Funds will go towards essential services like the creation of beds, housing, mental health advice and training and job support.
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It’s the busiest time of the year for the hospitality scene, with diners tending to spend much more in venues over this period than they do throughout the rest of the year.
Tim Heatley from Capital & Centric, Chair of Greater Manchester Mayor’s Charity, launched the scheme at partner restaurant The Firehouse on Swan Street last night.
Speaking to a selection of businesses from Manchester’s hospitality scene, he said: “In the Greater Manchester Mayors charity we believe that homelessness has no place in our city, and so we push innovative ideas and ways in which we can reduce homelessness.
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Inside The Firehouse at Ramona, one of the restaurant’s that has partnered with StreetSmart this year / Image: Ramona
“COVID has been particularly hard for the hospitality sector hasn’t it, it’s been pretty tough on all of you, which is even more heartwarming that so many of you are prepared to support this streetsmart initiative.
“But it’s been particularly hard of course for people who are at risk of being homeless or who are already homeless’s well so it’s even more important right now that we do whatever we can to support homelessness initiatives.”
The ongoing COVID-19 pandemic has had a huge impact on people already living in poverty and the homeless community in Greater Manchester, with an increase in the number of people being made homeless sadly set to rise as the pandemic continues
The funds raised by StreetSmart partners in Manchester will go towards the critical work of organisations including The Greater Manchester Mayor’s Charity tackling rough sleeping in the city, as well as other local homegrown charities helping to improve the lives of homeless young people.
These organisations are focused on helping individuals break the cycle, regain their dignity and rebuild their lives via positive action, as well as providing crisis and emergency shelter and food during the pandemic.
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In previous years, Manchester restaurants have raised more than £37,000 for the campaign as a result of generous locals dipping into their pockets.
Greater Manchester Mayor, Andy Burnham, commented: “I have been so encouraged by the number of Greater Manchester businesses who have stepped forward to help with our efforts to reduce rough sleeping and homelessness.
“We are lucky to be home to many brilliant hospitality businesses which aren’t just great places to go, but which also are prepared to use their success for the benefit of others.
“That’s the Greater Manchester way and long may it be the case. StreetSmart takes this work to the next level and I hope our businesses and the generous Greater Manchester public will get on board with it. We have a huge challenge ahead in preventing a rise in homelessness.”
Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
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Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
Georgina Pellant -
22nd October 2021 
