Ryanair is being investigated over charging parents to sit with their children

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Ryanair plane / Credit: CCNull

Ryanair is being investigated by the Government’s leading regulator over charging parents to sit with their children.

Currently, Ryanair’s terms and conditions require at least one parent to sit with their children aged two-11 when they fly, but this is done through what the airline calls a ‘mandatory family seat’, meaning the parent must pay in order for them to secure a seat next to their child.

This fee applies to both outbound and return flights, and typically costs around £8 each way – but for all other passengers, reserving a seat is optional.

And it’s this that the Competition and Markets Authority (CMA) has launched an investigation.

CMA evidence suggests this approach to seating is used across the majority of Ryanair’s UK routes, and the watchdog understands that Ryanair is the only major airline flying out of the UK to impose this charge.

Other airlines offer to seat children with a parent or guardian without the need for a paid-for adult seat reservation, or they allocate seats together automatically during booking for free. 

The CMA says it’s investigating, in particular, whether Ryanair’s approach to seat reservations may mean parents are being charged for the airline to meet its child safety and disability‑related obligations as set out under aviation rules.

The watchdog wants to determine whether or not this practice is in line with consumer law, and whether the airline’s contract terms are ‘unfair’ if they put customers at an unfair disadvantage.

Ryanair is being investigated over charging parents to sit with their children / Credit: Gerrie van der Walt (via Unsplash)

Under consumer law, businesses must show a total price that includes all unavoidable charges, rather than adding extra charges separately or later in the process, as this ensures consumers can effectively compare prices and understand the true cost of what they are buying.

“Lots of families save up to afford a summer holiday and we know that extra charges can quickly bump up the price,” commented Hayley Fletcher, who is the Senior Director of Consumer Protection at the CMA.

“Our investigation will consider Ryanair’s approach to family seat reservations and how the cost is presented to consumers to determine whether they comply with consumer law.

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“For the past year, we’ve told businesses to ensure their customers are shown the total price upfront – those who don’t face the very real possibility of action from the CMA.”

At present, the CMA is currently at the beginning of its investigation, and has reached no conclusions about whether Ryanair has broken the law.

Featured Image – CCNull

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