Alton Towers vows to make accessibility changes after disabled woman was taken off rideBecky Cheetham
Alton Towers has confirmed that a woman with cerebral palsy is to be involved in the resort’s updated disability training after she was left in tears over treatment by staff.
Hannah Cheetham – who requires the use of a wheelchair – was “embarrassed” and distraught after a visit to Alton Towers with her sister Becky last week, where she was publicly removed from one of the resort’s rides and was left “angry and fed up due to the ignorance of staff”.
Despite being in her thirties, Hannah was only allowed to ride children’s rides.
During the trip on 28th September, Hannah – who visits the park annually as an “adrenaline junkie”, and has previously gone on every ride she wished – obtained a disability access band and then headed for the Smiler, but her sister Becky spotted a sign by the rollercoaster which said that users must be able to walk 25 metres unaided.
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She mentioned it to a member of staff.
Becky said: “The lady then turned to her co-worker and shouted across, ‘She can’t walk’, and shut the door behind us. My issues with this situation is Hannah is a human. Please speak to her directly. Do not embarrass her by shouting out her insecurities across the ride for a crowd of people to hear.
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“We passed three lots of workers, and not one of them thought to explain the rules of the ride before we got up there and had to turn around.”
Then they headed to Rita – where Becky lifted Hannah into a seat and workers strapped her in – but just as the ride was about to start, a member of staff asked if Hannah could walk unaided in case the ride broke down and she was told to get off the ride in front of everyone else.
They were later offered a refund after spending £40 per ticket.
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Dear Alton Towers,Yesterday (the 28th September 2020) I spent my Birthday at your theme park. On your website, it…
A petition started by the pair online – who are both from Greater Manchester – now has close to 50,000 signatures.
The petition calls for: “All public facing staff should therefore undergo disability awareness training to prevent the distress we experienced yesterday and to enable all people, including wheelchair users, to have the same wonderful experience and fun day out.
“If disability awareness training already exists, this needs to be significantly improved.”
Now, Alton Towers has issued a public apology and has invited Hannah and Becky to contribute to improving staff disability training going forward.
Katie McBirnie – Head of Product Excellence at Alton Towers – said: “We are deeply sorry for this incident, which falls well below the high expectations we have for our employees. At Alton Towers Resort, we pride ourselves on being an inclusive resort and we really value the feedback that Hannah and Becky have given us.
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“We have certainly listened and we want to do better.”
Alton Towers
A spokesperson for the park added: “We have invited Hannah and Becky back to discuss the changes we can make, and we look forward to showing them how committed we are to making sure that their experience is not repeated.”
In response to the invitation – which has been accepted by the pair – Becky Cheetham said: “We feel excited about the prospect of changing attractions for the better [and] we hope to help public facing roles improve their disability training and give disabled people a better experience.”
Becky also said that she had been told her YouTube video about the ordeal would form part of staff training.
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IKEA is hosting a massive pyjama day with free breakfasts and £15 discounts this weekend
Emily Sergeant
IKEA is hosting a massive pyjama day at stores across the UK this weekend, and it sounds like the perfect excuse for a lazy day.
Don’t you just wish it was socially acceptable to wear your pyjamas in public sometimes?
Well now you can actually get away with it for once, as Swedish furniture retailer IKEA is hosting one of the most unique shopping experiences there is this weekend, and is inviting customers to ditch their daywear and don their favourite PJs instead.
Promising to be “a fun day out for all the family”, IKEA’s Pyjama Day is the perfect opportunity to shop for all your home needs in the most comfortable attire imaginable.
IKEA is hosting a massive pyjama day this weekend / Credit: IKEA
In a move that’s sure to be a bit of a dream come true for lazy Mancs, all late risers and loungewear lovers can get themselves down to either the Ashton or Warrington IKEA stores to make the most of all the cosy action.
Anyone signed up to be an ‘IKEA Family’ member who visits their local store wearing pyjamas this weekend can help themselves to a free breakfast of either a small cooked Full English or a breakfast roll, with veggie and vegan options available, or any children’s breakfast for those under 16.
That’s not all either, as pyjama-clad shoppers will also be able to snag an exclusive £15 discount when they spend £50 or more in-store on the same day.
If all of that wasn’t enough to get you down there as it is, there’s also set to be a special visit from BJÖRN bear in the restaurant for little ones, as well as loads of other free events in stores nationwide to get yourselves stuck into.
To bag your free breakfast and £15 discount, you just need to become an ‘IKEA Family’ member first by signing up for free on the IKEA website to unlock access to a range of exclusive deals and benefits, as well as up to 20% off on IKEA ‘Sleep Essentials’ until Monday 30 September.
To turn up in your PJs though? That’s open to all.
IKEA Pyjama Day is taking place at stores nationwide this Saturday 7 September, and you can find out more on the IKEA website here.
Featured Image – IKEA
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Costa, Greggs, and more unveil 2024 autumn menus full of new toasties, cakes, and seasonal drinks
Emily Sergeant
Tasty toasties, cakes, seasonal drinks, and more all feature on the new 2024 autumn menus at a handful of popular high street coffee shop chains.
As summer draws to a close and the colder months edge closer, it’s not uncommon the high street’s best-loved coffee shop chains to unveil their limited-edition autumn menus around this time to help get us in the spirit.
Thankfully, Costa, Greggs, Starbucks, and Pret have all delivered so far.
Chicken and chorizo paninis, hog roast toasties, salt beef baguettes, salted caramel chocolate cakes, stem ginger cookies, and pumpkin spice doughnuts are just a selection of the mouthwatering foodie treats forming part of the new seasonal menus that you’ll soon be able to tuck into at each of the chains.
And of course, what would autumn be without pumpkin spice lattes? The cult-classic drink is now on the menu in both hot and cold format at Greggs, Pret, and its original home, Starbucks.
Costa, Greggs, and more have unveiled their new autumn menus for 2024 / Credit: Costa
Over at Costa, there’s a wide range of new items having been added to the lineup for the next couple of months, with some of the highlights being the Brie, Bacon, and Chilli Jam Panini, the Chilli Beef and Cheddar Toastie, a Sticky Pecan Mini Loaf, and a spooky iced gingerbread ghost biscuit, perfect for little ones or as a sweet snack.
Alongside the newbies, Costa’s fan-favourite Hog Roast Toastie, Roast Chicken and Bacon Sandwich, and Chocolate and Salted Caramel Cake will also be returning, as will the massively-popular Maple Hazel drinks range.
At Greggs, there’s a stunning selection of pumpkin spice treats to choose from, including the Pumpkin Spice Doughnut and classic Pumpkin Spice Latte, as well as other seasonal hot drinks like the Orange Mocha and Orange Hot Chocolate, and the much-loved Salted Caramel Latte, while when it comes to savoury options, there’s a new Mexican Bean and Spicy Cheese Flatbread, and an All-Day Breakfast Baguette to see you through the day.
The limited-edition menus are full of tasty toasties, sweet treats, and seasonal drinks / Credit: Pret | Greggs
Pret has also joined the pumpkin spice and salted caramel bandwagon for another year, with both lattes returning yet again, but some of the stand-out new additions to its menu include the Mushroom Florentine Toastie, the Beef & Horseradish Baguette, the Cinnamon Crown, and Spiced Apple & Pecan Muffin.
Starbucks is yet to fully unveil its new autumn menu, but is expected to do so very soon so make sure to keep your eyes peeled.
However, what we do know is that the original Pumpkin Spice Latte is already back in all its glory.
Greggs and Pret’s new autumn menus are now available to tuck into for a limited time only, while Costa’s launches nationwide this Thursday (5 September), and Starbucks will be in due course.