Alton Towers has confirmed that a woman with cerebral palsy is to be involved in the resort’s updated disability training after she was left in tears over treatment by staff.
Hannah Cheetham – who requires the use of a wheelchair – was “embarrassed” and distraught after a visit to Alton Towers with her sister Becky last week, where she was publicly removed from one of the resort’s rides and was left “angry and fed up due to the ignorance of staff”.
Despite being in her thirties, Hannah was only allowed to ride children’s rides.
During the trip on 28th September, Hannah – who visits the park annually as an “adrenaline junkie”, and has previously gone on every ride she wished – obtained a disability access band and then headed for the Smiler, but her sister Becky spotted a sign by the rollercoaster which said that users must be able to walk 25 metres unaided.
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She mentioned it to a member of staff.
Becky said: “The lady then turned to her co-worker and shouted across, ‘She can’t walk’, and shut the door behind us. My issues with this situation is Hannah is a human. Please speak to her directly. Do not embarrass her by shouting out her insecurities across the ride for a crowd of people to hear.
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“We passed three lots of workers, and not one of them thought to explain the rules of the ride before we got up there and had to turn around.”
Then they headed to Rita – where Becky lifted Hannah into a seat and workers strapped her in – but just as the ride was about to start, a member of staff asked if Hannah could walk unaided in case the ride broke down and she was told to get off the ride in front of everyone else.
They were later offered a refund after spending £40 per ticket.
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A petition started by the pair online – who are both from Greater Manchester – now has close to 50,000 signatures.
The petition calls for: “All public facing staff should therefore undergo disability awareness training to prevent the distress we experienced yesterday and to enable all people, including wheelchair users, to have the same wonderful experience and fun day out.
“If disability awareness training already exists, this needs to be significantly improved.”
Now, Alton Towers has issued a public apology and has invited Hannah and Becky to contribute to improving staff disability training going forward.
Katie McBirnie – Head of Product Excellence at Alton Towers – said: “We are deeply sorry for this incident, which falls well below the high expectations we have for our employees. At Alton Towers Resort, we pride ourselves on being an inclusive resort and we really value the feedback that Hannah and Becky have given us.
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“We have certainly listened and we want to do better.”
A spokesperson for the park added: “We have invited Hannah and Becky back to discuss the changes we can make, and we look forward to showing them how committed we are to making sure that their experience is not repeated.”
In response to the invitation – which has been accepted by the pair – Becky Cheetham said: “We feel excited about the prospect of changing attractions for the better [and] we hope to help public facing roles improve their disability training and give disabled people a better experience.”
Becky also said that she had been told her YouTube video about the ordeal would form part of staff training.
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This Manchester hotel has a Bonfire Night ‘escape’ package for pets to help keep them calm
Emily Sergeant
One of Manchester’s most luxurious hotels is transforming into the ultimate pet refuge again over the firework season.
Bonfire Night is loved across the UK for the spectacular firework displays and all the festive-themed activities that go along with it, but the November annual event isn’t so fun for our four-legged friends, as fireworks can be frightening to pets due to loud bangs, flashing lights, and the unpleasant strong smell of spent explosives.
With multiple bangs occurring from numerous displays too, pets are rarely able to pinpoint where the booming explosions are coming from, only making it more terrifying for them.
This is why, after becoming a huge success following its launch last year, Kimpton Clocktower Hotel in the heart of the city centre has brought back its special ‘Bonfire Night Escape’ escape package, turning the already pet-friendly hotel into a firework-free sanctuary.
The hotel‘s year-round ‘PAWfect Stay’ package includes any dog staying at no extra cost, plus a pet tuckbox, a guide to the best dog-friendly places in the city, and a toy waiting for them in the room, but this fireworks season, pet owners will also get a luxury hamper including Pet Remedy’s ‘Party Season Survival Kit’
The kit comes together with a range of fast-acting products to help immediately in stressful situations such as fireworks, and includes calming spray, a plug diffuser, and some calming wipes too.
On top of that, dog owners can also take advantage of the hotel’s Music Concierge service, which allows guests to request a record player and vinyls to be placed in the room ahead of check in – with lots of classical and relaxing music records available to distract anxious pets from the noise of Bonfire Night celebrations.
The award-winning The Refuge Bar and Restaurant inside the hotel also offers a menu of carefully-curated dog treats throughout the week, as well as doggy Sunday roasts all Sunday.
David Lockhart, who is the General Manager at Kimpton Clocktower Hotel, said he likes to think of the hotel as a “home-away-from-home for our guests”.
“Our top priority is making sure everyone is feeling safe and comfortable,” he added. “We can’t wait to welcome our November guests and help them care for their four-legged family members, giving them everything they need.”
The Bonfire Night Escape package at Kimpton Clocktower Hotel is available to book from Friday 1 November, subject to availability, and you can request the package via the hotel concierge or by emailing [email protected] to book.
Scissor Sisters confirm reunion after more than a decade ahead of massive Manchester gig
Danny Jones
Still a firm cult favourite from the 2000s, Scissor Sisters are officially back and are bringing a special reunion tour to Manchester and the UK and Ireland at large.
The American outfit were one of the biggest and most well-known pop groups on this side of the Atlantic during their heyday, notching three BRIT Awards and two number-one albums.
Starting out in New York, like many bands in an oversaturated music market, they ended up proving to be much more popular here in Britain than they ever did in the US, not to mention becoming real icons among the LGBTQ+ community.
And now, over a decade later, the Scissor Sisters are set to repay the likes of Manchester, Leeds, London and more with a series of comeback shows, including one at Co-op Live arena – a gig which the venue has already teased earlier this week.
Confirming the reunion on social media on Thursday, 10 October, the band said: “Exciting news, for the first time in over a decade, we will come together again, live next May across the UK and Ireland.
“And for the first time ever, our debut album Scissor Sisters will be performed in full in celebration of its 20th anniversary – alongside all the other Scissor hits from along the way… See you very soon. Jake, Babydaddy, Del.”
Long-time fans were quick to notice that there was no mention of fellow founding member Ana Matronic nor former drummer Randy Real; the band themselves told BBC that the current lineup following their indefinite hiatus is by no means a way of replacing anyone but does give them a chance “to get some people on stage and ask some friends to do fun things.”
Frontman Shears’ 2023 Cabaret co-star, Rebecca Lucy Taylor, was also teased with a possible appearance on the Scissor Sisters reunion tour. Either way, they’ve promised a “little bit of chaos, anarchy” and an “‘anything can happen’ energy again.”
It’s been 12 whole years since we last saw them out on the road, so it’s only fitting that they give us a dozen UK/IE dates, starting at Nottingham’s Motorpoint Arena before bringing the comeback party down the home stretch in Dublin.
Scissor Sisters are set to stun the Manchester crowd with their Co-op Live debut on Wednesday, 21 May 2025, with special guest support from Alison Goldfrapp of the iconic electronic music duo, and we truly really can’t wait to roll back the years with them.
Pre-sale goes live on Wednesday, 6 November at 10am which you can access via their website and general admission tickets will be available from the same time the following Friday, 8 November.
We can’t wait to hear all the favourites – ‘Filthy/Gorgeous’, ‘I Don’t Feel Like Dancin”, ‘Take Your Mama’ and more – but, until then, the announcements coming out of Manchester’s biggest new music venue just don’t stop…