Alton Towers vows to make accessibility changes after disabled woman was taken off rideBecky Cheetham
Alton Towers has confirmed that a woman with cerebral palsy is to be involved in the resort’s updated disability training after she was left in tears over treatment by staff.
Hannah Cheetham – who requires the use of a wheelchair – was “embarrassed” and distraught after a visit to Alton Towers with her sister Becky last week, where she was publicly removed from one of the resort’s rides and was left “angry and fed up due to the ignorance of staff”.
Despite being in her thirties, Hannah was only allowed to ride children’s rides.
During the trip on 28th September, Hannah – who visits the park annually as an “adrenaline junkie”, and has previously gone on every ride she wished – obtained a disability access band and then headed for the Smiler, but her sister Becky spotted a sign by the rollercoaster which said that users must be able to walk 25 metres unaided.
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She mentioned it to a member of staff.
Becky said: “The lady then turned to her co-worker and shouted across, ‘She can’t walk’, and shut the door behind us. My issues with this situation is Hannah is a human. Please speak to her directly. Do not embarrass her by shouting out her insecurities across the ride for a crowd of people to hear.
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“We passed three lots of workers, and not one of them thought to explain the rules of the ride before we got up there and had to turn around.”
Then they headed to Rita – where Becky lifted Hannah into a seat and workers strapped her in – but just as the ride was about to start, a member of staff asked if Hannah could walk unaided in case the ride broke down and she was told to get off the ride in front of everyone else.
They were later offered a refund after spending £40 per ticket.
A petition started by the pair online – who are both from Greater Manchester – now has close to 50,000 signatures.
The petition calls for: “All public facing staff should therefore undergo disability awareness training to prevent the distress we experienced yesterday and to enable all people, including wheelchair users, to have the same wonderful experience and fun day out.
“If disability awareness training already exists, this needs to be significantly improved.”
Now, Alton Towers has issued a public apology and has invited Hannah and Becky to contribute to improving staff disability training going forward.
Katie McBirnie – Head of Product Excellence at Alton Towers – said: “We are deeply sorry for this incident, which falls well below the high expectations we have for our employees. At Alton Towers Resort, we pride ourselves on being an inclusive resort and we really value the feedback that Hannah and Becky have given us.
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“We have certainly listened and we want to do better.”
Alton Towers
A spokesperson for the park added: “We have invited Hannah and Becky back to discuss the changes we can make, and we look forward to showing them how committed we are to making sure that their experience is not repeated.”
In response to the invitation – which has been accepted by the pair – Becky Cheetham said: “We feel excited about the prospect of changing attractions for the better [and] we hope to help public facing roles improve their disability training and give disabled people a better experience.”
Becky also said that she had been told her YouTube video about the ordeal would form part of staff training.
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The best cheese tasting party in the North is BACK at a new Manchester venue
Danny Jones
That’s right, one of the biggest and best cheese tasting nights in the entire land is returning to Greater Manchester at a brand new city centre venue.
Not to be over-the-top, but this isn’t just another experience sampling possibly the greatest foodstuff on Earth, it’s a fully-fledged cheese-lovers’ party.
Some of you may have come across Homage2Fromage before, but for anyone unaware of the Yorkshire-born event, it started out as a monthly cheese tasting club and went on to expand across the dairy-adoring North at large.
Relaunching here in Manchester for 2026, all you lactose-intolerant people better watch, because Home2Fromage is coming back with a vengeance and heading to the Northern Quarter. Here’s how it went down the last time we visited one in Leeds:
Leeds, Sheffield, Harrogate, Manchester and who knows where else next.
Posting up in a relatively recent addition to NQ‘s bar and restaurant scene, The Faraday – a pub on Lever St that replaces the old Seven Sins back in October – it looks set to be an ideal venue for the regular evening series.
Homage2Fromage will be making its Manc return this month, and better still, they’re holding a cheeky little giveaway to sweeten the pot.
As in the deal, we mean – not the inevitable bowls full of olives, chutney, oil and various other dips…
To welcome this celebration of all things cheese coming back to Manchester city centre, they’re giving away a bunch of free tickets: 20 pairs in total.
Worth over £50 a piece for each twin set of tickets, you’d be a fool not to at least throw your hat in the ring for this one.
As you can see, the competition closes this Thursday, 19 February, ahead of the full relaunch party next week (Wed, 25 Feb), and all you have to do to enter is fill out this super quick survey.
It really is as simple as that; a few quick words are all that stand between you and a potential mountain of cheese and more.
You can find all you need to know about the event right HERE, and in case you haven’t popped into The Faraday just yet, see more down below.
It’s still somewhat early days, but we can see ourselves spending a fair bit of time in this up-and-coming Manchester watering hole, especially when there’s cheese nights involved.
Featured Images — The Manc Group/Publicity pictures (supplied)
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Mancs start crowdfunder for Mani mural in honour of late, great, local music legend
Danny Jones
A group of Manchester artists, audiophiles and residents have started a fundraiser to create a new mural in memory of the late, great local music legend, Gary ‘Mani’ Mounfield.
Following The Stone Roses and Primal Scream bass player’s passing last year, the city and Greater Manchester as a whole have been finding ways to honour the Manc musician ever since.
Be it lining his funeral cortege from his home in Heaton Moor, Stockport, or peers like The Charlatans’ Tim Burgess penning heartfelt tributes, anyone and everyone has found their own way of paying their respects in the months since.
Taking the sustained sentiment even further, local art collective GRIT Studios is now planning to erect a massive mural in his memory.
We’re doing a massive mural for Manchester’s most loved son – Mani. All profits to @maggiesmanc a charity that was close to his heart.
Writing on the fundraising page’s description, GRIT say: “Inspired by Ian Brown’s eulogy to Mani at Manchester Cathedral, a major community crowdfunder is being launched to create a large-scale mural honouring the beloved bassist of The Stone Roses and Primal Scream and to raise funds for Maggie’s Manchester.
“The mural, which will be created in Failsworth, where young Gary ‘Mani’ Mounfield grew up, has been initiated by the team at GRIT Studios following an overwhelming outpouring of love from fans across Greater Manchester and beyond.
“Mani’s brother, Greg Mounfield, is supporting this campaign and has facilitated a prominent, large wall space for the mural and chosen the design.
They go on to to explan that the piece “will be painted by the renowned artist Pic.One.Art, whose recent portrait of Noel and Liam Gallagher outside the iconic Sifters Records in Burnage became an instant landmark and received widespread attention.”
Speaking of Brown’s now viral speech, it still remains one of the most touching bits of public observance and shared mourning this city has ever seen – with a healthy little dose of Northern levity, of course.
@the.manc Yesterday, Manchester laid one of the city's greatest music legends, Gary ‘Mani’ Mounfield, to rest at Manchester Cathedral. 🍋 Fellow band member and life-long friend Ian Brown read out a speech as hundreds gathered outside the cathedral to pay their respects to The Stone Roses and Primal Scream bassist. Mani will be missed by many, and we send love to all his family and friends. ❤️ #manchester#mani#ianbrown#thestoneroses#stoneroses♬ original sound – The Manc
“Since Mani passed away in November, countless fans have expressed a desire to see a tribute in the place that shaped him in North Manchester”, they continue.
“GRIT Studios, the not-for-profit art studios organisation, has stepped forward to organise a community-led, crowdfunded project that celebrates Mani’s life, music and spirit.
“It will not only fund the creation of the mural, but all profits will go to Maggie’s Manchester, which was close to Mani and his wife Imelda’s hearts during her cancer treatment and for whom they fundraised.
With a target of £10,000 set and more than £6k already raised in just a matter of days, it looks to be a matter of when, not if, we’ll see Mani immortalised in paint, on brick and with typical Manc grit over in the borough of Oldham.
For anyone who wishes to contribute to the fast-growing Mani mural crowdfunder, you can do so HERE.
Emily Sergeant -
7th October 2020 
