Alton Towers vows to make accessibility changes after disabled woman was taken off rideBecky Cheetham
Alton Towers has confirmed that a woman with cerebral palsy is to be involved in the resort’s updated disability training after she was left in tears over treatment by staff.
Hannah Cheetham – who requires the use of a wheelchair – was “embarrassed” and distraught after a visit to Alton Towers with her sister Becky last week, where she was publicly removed from one of the resort’s rides and was left “angry and fed up due to the ignorance of staff”.
Despite being in her thirties, Hannah was only allowed to ride children’s rides.
During the trip on 28th September, Hannah – who visits the park annually as an “adrenaline junkie”, and has previously gone on every ride she wished – obtained a disability access band and then headed for the Smiler, but her sister Becky spotted a sign by the rollercoaster which said that users must be able to walk 25 metres unaided.
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She mentioned it to a member of staff.
Becky said: “The lady then turned to her co-worker and shouted across, ‘She can’t walk’, and shut the door behind us. My issues with this situation is Hannah is a human. Please speak to her directly. Do not embarrass her by shouting out her insecurities across the ride for a crowd of people to hear.
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“We passed three lots of workers, and not one of them thought to explain the rules of the ride before we got up there and had to turn around.”
Then they headed to Rita – where Becky lifted Hannah into a seat and workers strapped her in – but just as the ride was about to start, a member of staff asked if Hannah could walk unaided in case the ride broke down and she was told to get off the ride in front of everyone else.
They were later offered a refund after spending £40 per ticket.
A petition started by the pair online – who are both from Greater Manchester – now has close to 50,000 signatures.
The petition calls for: “All public facing staff should therefore undergo disability awareness training to prevent the distress we experienced yesterday and to enable all people, including wheelchair users, to have the same wonderful experience and fun day out.
“If disability awareness training already exists, this needs to be significantly improved.”
Now, Alton Towers has issued a public apology and has invited Hannah and Becky to contribute to improving staff disability training going forward.
Katie McBirnie – Head of Product Excellence at Alton Towers – said: “We are deeply sorry for this incident, which falls well below the high expectations we have for our employees. At Alton Towers Resort, we pride ourselves on being an inclusive resort and we really value the feedback that Hannah and Becky have given us.
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“We have certainly listened and we want to do better.”
Alton Towers
A spokesperson for the park added: “We have invited Hannah and Becky back to discuss the changes we can make, and we look forward to showing them how committed we are to making sure that their experience is not repeated.”
In response to the invitation – which has been accepted by the pair – Becky Cheetham said: “We feel excited about the prospect of changing attractions for the better [and] we hope to help public facing roles improve their disability training and give disabled people a better experience.”
Becky also said that she had been told her YouTube video about the ordeal would form part of staff training.
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Manchester crowned UK’s best-value stag do destination for 2026
Emily Sergeant
Prague, Amsterdam, Benidorm, and now… Manchester?
Jetting off to some of Europe’s cheapest capital cities for a boozy night out with your mates before tying the knot is pretty common-place in the world of stag do culture nowadays.
But some new research has now revealed the UK cities that deliver a legendary last hurrah without the price tag, or the need to hop on a plane.
Chillisauce, the UK’s leading hen and stag organiser, has analysed 81,000+ recent group bookings alongside survey feedback from 4,738 stag groups, cross-referenced against live 2026 travel fares, accommodation, and pint prices.
To devise its top 10 list, real price data has been blended with verified group satisfaction to guarantee stags and their pals the best experience.
With the pull of a major city with music, sport, food, and nightlife without London prices, Manchester was crowned the best-value city for a stag do in 2026 overall.
Manchester has been crowned the UK’s best-value stag do destination for 2026 / Credit: Manchester City Council | shawnanggg (via Unsplash)
The average pint runs a little higher in Manchester than the smaller cities on the list, but groups rated the sheer scale and quality of the night out well above the cost, calling it ‘much more affordable than the South of England’ and ‘cheaper than London’.
For a weekend in Manchester, research found that the average cost per person includes £86.36 for accommodation, £36.66 for an activity, £25.08 for a drinks package, £29.35 for a meal, and the average pint coming in at £6.
“We send thousands of groups to Prague, Amsterdam, and Benidorm every year,” said Robyn Davis, Head of Stag and Hen at Chillisauce,”but Manchester keeps delivering nights out that groups tell us beat their expectations.
“There are also those only-in-Manchester touches too, like catching a match at Old Trafford or the Etihad on the same trip.
“Groups describe the locals as up for a laugh and the whole city as ‘built for a stag weekend,’ with a huge number of them already planning to go back, which is the real test of a great destination.”
Other northern destinations on the top 10 list include Newcastle, Leeds, and Liverpool.
Manchester furniture outlet LOFT is hosting a major closing-down sale with up to 70% off
Emily Sergeant
Manchester furniture outlet LOFT is hosting a major closing-down sale with up to 70% off.
Okay, so it’s not technically closing down per se, but the current LOFT premises off Hyde Road near Piccadilly will officially close doors on 30 September, as the business consolidates its operations and relocates to its newly completed headquarters over at Trafford Park.
Unlike a typical closing-down sale, the stock isn’t old or unwanted. Instead, it’s a live snapshot of LOFT’s day-to-day business, and everything must go.
LOFT is known for furnishing properties across the build-to-rent, student accommodation, co-living, private rented, and social housing sectors, and that constant turnover naturally generates surplus – whether it be project overstock, end-of-line pieces or discontinued items making way for new collections.
The move over to Trafford Park is said to be a moment to clear the warehouse ‘completely’ and start the new chapter with a clean slate.
Manchester furniture outlet LOFT is hosting a major closing-down sale with up to 70% off / Credit: Supplied
This means that everything, from sofas and beds, to dining sets, armchairs, and home accessories, must go before the move, with prices already reduced by 50 to 70% below RRP.
Benjamin Hall, who is the Founder and CEO of LOFT, says this is the ‘biggest and best value’ sale the company has ever offered.
He explained: “As we settle into our new home at Trafford Park, we want a completely clean slate. Whether you’re a homeowner after a one-off bargain, or a landlord, agent or developer furnishing multiple units on a budget, there has never been a better time to visit.”
Emily Sergeant -
7th October 2020 
