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M&S surprises Walkden mum with incredible customer service response after complaining about her son’s PJs

The Walkden mum complained after finding a fault in a pair of Marvel-themed pyjamas that she bought for her son.

Emily Sergeant Emily Sergeant - 10th June 2021

A surprised mum has taken to social media to share an incredible customer service response after complaining to her local M&S branch.

After finding fault in a pair of Marvel-themed pyjamas that she bought for her son at the Walkden branch of Marks & Spencer, the local mum decided to message the department store chain on Facebook to lodge a complaint and seek some assistance.

She wasn’t quite expecting the reply she received in response though.

Sharing a now-viral screen shot of the message exchange with the over 1.1 million members of the ever-popular Family Lockdown Tips & Ideas group on Facebook, the mum admitted the response by the M&S employee – who signed-off the message as Steve – “made my day”.

The response from M&S said: “I was originally going to go through the usual process of “Please return these to your local store so that our team can…” [but] we don’t have time for that. If your little superhero is without his Super Marvel PJs, how will be able to save the world and protect us from any supervillain attacks?!?

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“THIS IS AN EMERGENCY!!! So I’ve reshipped a new pair of the PJs and they’re due to be delivered tomorrow.”

The Walkden mum found a fault in a pair of Marvel-themed pyjamas that she bought for her son / Credit: M&S

The message continued: “And if you’re wondering what that strange breeze was just now, it was the collective sigh of relief that your little superhero is keeping us all safe and sound once again.

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“Enjoy the rest of your weekend and have a great week.”

How brilliant is this?

The rest of the public seemed to be just as surprised as the mum herself at the nature of the response, as the post has understandably gone viral within the group and has racked up a whopping 48K interactions and over 2.5K comments from people both praising M&S for its customer service and sharing their own stories.

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One person commented: “This made me a bit teary – that’s lovely.”, another added: “That’s brilliant, why can’t all customer service advisors be like this?”, and a third said: “Fantastic customer service and wonderful personality – I wish everyone took this approach.”

Another shared a similar customer service experience saying: “I once contacted Golden Bear who make the Ben & Holly’s Little Kingdom toys to replace one of the figures that had been posted in the DVD player [and] they wrote back to my daughter and sent a full set of figures saying how unfortunate the other one had climbed into the DVD player etc.”

“It was so lovely [and] I’ve never forgotten it.” she added.

Featured Image – Google Maps

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Tommy Fury vs Darren Till press conference descends into foul-mouthed chaos

Danny Jones Danny Jones Tommy vs Darren Till press conference scrap chaos

The first press conference ahead of Tommy Fury vs Darren Till was held on Tuesday evening and it didn’t take long for the whole thing to descend into absolute bedlam.

Having only been confirmed on Sunday, Fury vs Till will be a homecoming bout for the Wythenshawe-born fighter who is set to headline the first-ever boxing match at Manchester’s Co-op Live arena.

With the date set for 18 January, the pre-fight build-up and media frenzy are growing fast and things have already come to ahead in just the first meeting between the two fighters in London this week.

Clearly sharing plenty of bad blood already, while Tommy and Till were engaging in the usual fighting talk, the family patriarch, John Fury, decided to interject and it was at this point that things boiled over.

As you can see, amidst the various insults being thrown around regarding intelligence, boxing ability, Tommy’s older brother Tyson being “battered by [Oleksandr] Usyk”, ‘Big John’ then launches a bottle of water across the table at Till, sparking a hot-tempered on-stage skirmish.

The lengthy exchange features as many expletives as you could imagine, with 31-year-old Darren Till also threatening that he will “bladder” both Tommy and his more established heavyweight sibling Tyson, labelling the entire Fury family “shithouses” as they walk out of the London press conference.

A mixed martial artist by trade who has competed at both welterweight and middleweight in the UFC, Till assured that even if the boxing match isn’t going his way on the night, he will kick [him] square in [the] face”, adding that he’s a “proper fighter” and that Tommy, on the other hand, has no power.

YouTube turned musician and occasional boxer, KSI – the founder of the Misfits promotion who is putting on the event and who Fury beat back in October last year – can also be heard whooping from centre stage and shouting, “Get your tickets!”

Even after the mini-brawl is separated, the foul-mouthed back and forth continues for some time. You can see another angle here:

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This isn’t the first time things have boiled over at a Fury press conference; in fact, it’s not even the first time John Fury, 59, has found himself in the very eye of the storm.

It was only back in May of this year, before his elder son’s title fight against Usyk, that he drew blood after headbutting a member of the Ukrainian’s entourage in another volatile presser.

Meanwhile, the youngest Fury son is preparing first his first fight in over a year, having nearly joined this year’s I’m a Celeb lineup instead.

Tickets for the now highly-anticipated boxing match at Co-op Live, just the second combat sports event to have been held at the arena, are on sale now – you can grab yours HERE. It’s going to be a feisty one.

For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

Featured Images — DAZN (via Screenshot)

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Festive Grinch-themed cafes to pop up inside Greater Manchester Primark stores

Emily Sergeant Emily Sergeant

Festive Grinch-themed cafes are popping up inside two of Primark’s biggest Greater Manchester stores in the run-up to Christmas.

As the temperatures turn colder by the day, the nights draw in, and the most wonderful time of the year nears closer and closer, it won’t be long before it’s time to snuggle up in our comfies and pop on the first Christmas film of the year – and for some of us, there’s a good chance that first film of choice will be The Grinch.

Whether you prefer the 2000 fantasy comedy starring Jim Carey, or the 2018 animated reboot with Benedict Cumberbatch, it’s undoubtedly a real family favourite.

To celebrate everyone’s favourite grumpy green grouch, Primark has teamed up with Dr. Seuss once again on a Grinch-tastic collaboration.

Festive Grinch-themed cafes have popped up inside Greater Manchester Primark stores / Credit: Supplied

Shoppers can now head to their nearest Primark store to find the largest-ever Grinch collection, with something for the whole family, as well as great gifting options said to be “ideal for getting into the anti-Christmas spirit”.

There’s Grinch pyjamas and slippers for both adults and kids, a Grinch ‘Onesie’ that’s sure to make people green with envy, Grinch drinks cups and mugs, a selection of loungewear and Christmas jumpers for festive dressing, and so much more, as well as whole host of Grinch-inspired outfits and toys for your four-legged friends too.

As part of Primark’s aim to offer affordable choices for everyone, prices for the Grinch collection start at just £1 for accessories, and go up to £24 for adult clothing.

If the return of the Grinch collection wasn’t exciting enough as it is, the all-new Grinch cafes – which are popping up in Primark on Market Street in Manchester city centre, as well as Primark in Trafford Palazzo – are bound to be hit with fans of the furry character.

There’s everything from green waffles and themed milkshakes, to festive toasties, hot drinks, and more on the menu.

With Greater Manchester Grinch cafes set to be open until the end of December, Sarah Jackson – who is the Director of Licensing at Primark, said: “We’re so excited to roll out our amazing cafe experience across a number of our UK locations, bringing a sprinkle of mischief to our customers this festive season.

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“Whether you’re stopping in for a sweet treat or stocking up on pyjamas and gifts for the whole family, we have everything you need to make it a truly unforgettable Grinch-mas.”

Featured Image – Supplied

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