A surprised mum has taken to social media to share an incredible customer service response after complaining to her local M&S branch.
After finding fault in a pair of Marvel-themed pyjamas that she bought for her son at the Walkden branch of Marks & Spencer, the local mum decided to message the department store chain on Facebook to lodge a complaint and seek some assistance.
She wasn’t quite expecting the reply she received in response though.
Sharing a now-viral screen shot of the message exchange with the over 1.1 million members of the ever-popular Family Lockdown Tips & Ideas group on Facebook, the mum admitted the response by the M&S employee – who signed-off the message as Steve – “made my day”.
The response from M&S said: “I was originally going to go through the usual process of “Please return these to your local store so that our team can…” [but] we don’t have time for that. If your little superhero is without his Super Marvel PJs, how will be able to save the world and protect us from any supervillain attacks?!?
ADVERTISEMENT
“THIS IS AN EMERGENCY!!! So I’ve reshipped a new pair of the PJs and they’re due to be delivered tomorrow.”
The Walkden mum found a fault in a pair of Marvel-themed pyjamas that she bought for her son / Credit: M&S
The message continued: “And if you’re wondering what that strange breeze was just now, it was the collective sigh of relief that your little superhero is keeping us all safe and sound once again.
ADVERTISEMENT
“Enjoy the rest of your weekend and have a great week.”
How brilliant is this?
The rest of the public seemed to be just as surprised as the mum herself at the nature of the response, as the post has understandably gone viral within the group and has racked up a whopping 48K interactions and over 2.5K comments from people both praising M&S for its customer service and sharing their own stories.
ADVERTISEMENT
One person commented: “This made me a bit teary – that’s lovely.”, another added: “That’s brilliant, why can’t all customer service advisors be like this?”, and a third said: “Fantastic customer service and wonderful personality – I wish everyone took this approach.”
Another shared a similar customer service experience saying: “I once contacted Golden Bear who make the Ben & Holly’s Little Kingdom toys to replace one of the figures that had been posted in the DVD player [and] they wrote back to my daughter and sent a full set of figures saying how unfortunate the other one had climbed into the DVD player etc.”
“It was so lovely [and] I’ve never forgotten it.” she added.
Featured Image – Google Maps
Trending
Home Bargains has announced a special two-day closure of all UK stores
Emily Sergeant
Home Bargains has, once again, announced it’ll be closing all its UK stores on both Boxing Day and New Year’s Day this year.
And it’s to make sure staff get a ‘well deserved break’.
After what has been yet another busy year for the retail industry, many workers have been left feeling like they could do with a little extra time off, which is why Home Bargains is following on with what has become a now-annual tradition by shutting up shop on two bank holidays.
All of our stores will be closing for Boxing Day & New Years Day.
Announcing the move in a post on social media, the discount retailer confirmed: “All of our stores will be closing for Boxing Day and New Years Day. We would like to thank all our colleagues for how hard you have worked this past year, and want you to relax and enjoy the Christmas break with your loved ones.”
Of course, this isn’t the first time the retailer has kept its doors shut on bank holidays.
Many shoppers will recall it has made the same decision to give hardworking staff a break every year since 2019.
Explaining a little more about the decision taken to close all its stores, Home Bargains said: “As a family-run business, we know the importance of being together at Christmas with those we care about most, now more than ever.
“This is our way of saying thank you to our colleagues for their continued hard work and dedication.”
Featured Image – Geograph
Trending
Two Greggs in Manchester will be serving their breakfast menu in the evening next week
Emily Sergeant
Who says breakfast has to end at 11am?
In news that’s set to be music to the ears of breakfast lovers in Manchester, Greggs is giving them exactly what they want.
We all know that brunch is a ‘thing’ by now, so now it’s time for brinner to make a name for itself instead, as Greggs has teamed up with Heinz to bring its much-loved breakfast menu back for tea time, kicking off from 4pm onwards.
The move comes as a new survey has found that the majority of Mancs (69%) admit to enjoying eating breakfast food in the evening, saying it’s ‘convenient and comforting’ – even ranking breakfast as a ‘more important’ meal than tea, as well (38% vs 36%).
Two Greggs in Manchester will be serving their breakfast menu in the evening next week / Credit: Greggs (Supplied)
Greggs says it has ‘lost count’ of the amount of customers that have tried to order breakfast items after the usual cut-off time, especially in Greater Manchester.
But luckily for those breakfast-loving Mancs, they can finally get their favourite breakfast and sauce pairing long after the morning rush is over next… but only at two Greggs branches, and only for a very limited time.
On Wednesday 14 and Thursday 15 October, the Heinz x Greggs Brinner collab will be available at Greggs St Mary’s Gate and Greggs Oxford Road, from 4-7pm only.
“We’ve lost count of the number of customers who have tried their luck ordering breakfast after 11am, so when Heinz came to us with the idea of making Brinner a reality, it felt like the perfect excuse to give the people what they want,” explained Zoe Harris, who is the Customer Director at Greggs.
“And let’s be honest, a Greggs Bacon Roll just wouldn’t be the same without a squeeze of Heinz Tomato Ketchup.”
Emily Sergeant -
10th June 2021 
