A Greater Manchester takeaway owner has expressed his frustration after being urged to refund customers for a series of “suspicious” requests on a delivery platform.
Hassan Habib, the owner of Lucky’s in Oldham, told the Manchester Evening News he can no longer afford to use Just East – with customer complaints costing him “hundreds of pounds” each month.
Mr Habib said that a “loophole” in the platform’s refund system has forced him to give back money to customers – including one incident where the buyer said their ice cream was “too cold”.
He told the MEN: “We can see how many orders someone’s made on Just Eat or with us and I’ve seen someone who’s ordered food from us and they’ve never placed an order on Just Eat before.
“They ordered four milkshakes, a cheesecake, and an ice cream and 45 minutes later they put in a refund request because the food was cold.
ADVERTISEMENT
“That’s just one of the many examples – they just order food, put down ‘X, Y, Z’ is wrong with it, do a refund and leave us to the costs.
“I fully understand that things go wrong, sometimes we make mistakes, we miss items or send the wrong item out, but we make it up to the customers whether it’s with a replacement item or a fully entitled refund.
ADVERTISEMENT
“But now some really bad, evil people are taking advantage of this loophole and it’s left us in a really bad position.”
Just Eat has said the company would communicate with Mr Habib regarding the claims.
A spokesperson for the firm stated: “Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.
ADVERTISEMENT
“The recent measures we’ve put in place are in line with industry standards and are to ensure an even fairer refunds process for all, such as increasing the time for restaurants to raise any disputes.
“Restaurant partners are always refunded in full when we find any fraudulent activity taking place.
“We’re keen to maintain an open dialogue with the restaurants on our platform and continue to review our policies and processes in this space to support both customers and restaurants alike.”
Image: Wikimedia Commons
Trending
Drinks prices revealed as Manchester Airport’s first-ever Wetherspoons pub opens inside T2
Emily Sergeant
It’s official… Manchester Airport’s first-ever JD Wetherspoon pub has officially opened its doors inside Terminal 2.
The 300-seater pub – which welcomed its first customers earlier this week – is named The Belle Vue after Manchester’s historic showground.
Throughout the pub, you’ll spot design features that nod to the city’s sporting heritage – including vintage event posters and memorabilia, a ‘locker wall’ hosting trophies and other sporting exhibits, and a cricket-themed design in the carpets and bar panels.
Creating around 150 jobs in the process, The Belle Vue is the final planned new eatery to open in the airport’s redeveloped Terminal 2, marking one of the final steps in the super-terminal’s decade-long, £1.5bn transformation.
Manchester Airport’s first-ever Wetherspoons pub has opened inside Terminal 2 / Credit: Supplied
According to the MEN, pints are priced from £6.20 for Carling and Coors lager, £6.45 for Budweiser, £6.60 for Guinness, and £6.70 for Poretti and 1664 Biere.
Prosecco is £9.20 for 175ml glass and £37.10 for the full bottle, while spirts and mixers are £6.80 for singles and £10.20 for doubles.
There’s also the classic Wetherspoons tea and coffee machines, where you can refill as many times as you like for just £3.60.
“It’s a proud moment to see the final new retail unit opening in our new-look Terminal 2,” commented Richard Jackson, who is the Retail Director at Manchester Airport.
“To be rounding off this 10-year programme by adding such an iconic name as Wetherspoon to the terminal is particularly special and we know that it will prove extremely popular with passengers. We think they’ll love the nods to Manchester’s heritage in the décor and design – and of course the name.”
The Belle Vue will be open from the first flight to the final flight each day, and food will be served from opening until 10pm.
Featured Image – Supplied
Trending
Iconic Manc movie 24 Hour Party People is set to return to cinemas for its anniversary
Emily Sergeant
One of Manchester’s most iconic movies is set to return to the big screen next month.
Remastered in 4K and returning to UK cinemas to mark 24 years since its original release, Michael Winterbottom’s 2002 biographical comedy drama film, 24 Hour Party People, tells the story of Manchester‘s popular music community from 1976 to 1992 – specifically about Factory Records‘ founder Tony Wilson.
The film begins with the punk rock era of the late 1970s, before moving through the 1980s into the rave and DJ culture, and of course, the ‘Madchester‘ scene of the late 1980s and early 1990s.
The narrative largely follows the career of Tony Wilson, played by Middleton-born actor Steve Coogan, while also covering the careers of the major Factory Records artists – especially Joy Division and New Order, as well as A Certain Ratio, The Durutti Column, and Happy Mondays.
If you haven’t seen 24 Hour Party People before, it’s a dramatisation based on a combination of real events, rumours, and urban legends, as the film is sure to make clear.
Coogan is joined by a cast by a mixture of big names and, at the time, rising stars like Paddy Considine, Shirley Henderson, Lennie James, John Simm, Ralf Little, Andy Serkis, Sean Harris, John Thomson, and even Peter Kay, alongside cameos from other figures connected to the Manchester music scene.
Before it returns to cinemas, the film will first open music and media festival/conference, Beyond The Music, at MediaCity in Salford on 6 October.
The screening at the festival will also be followed by a Q&A with Coogan, Winterbottom, and producer Andrew Eaton.
24 Hour Party People will then be re-released in UK cinemas from 9 October, and you can check your local cinema for screening times and book tickets online now.
The Manc -
10th December 2021 
