A Greater Manchester takeaway owner has expressed his frustration after being urged to refund customers for a series of “suspicious” requests on a delivery platform.
Hassan Habib, the owner of Lucky’s in Oldham, told the Manchester Evening News he can no longer afford to use Just East – with customer complaints costing him “hundreds of pounds” each month.
Mr Habib said that a “loophole” in the platform’s refund system has forced him to give back money to customers – including one incident where the buyer said their ice cream was “too cold”.
He told the MEN: “We can see how many orders someone’s made on Just Eat or with us and I’ve seen someone who’s ordered food from us and they’ve never placed an order on Just Eat before.
“They ordered four milkshakes, a cheesecake, and an ice cream and 45 minutes later they put in a refund request because the food was cold.
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“That’s just one of the many examples – they just order food, put down ‘X, Y, Z’ is wrong with it, do a refund and leave us to the costs.
“I fully understand that things go wrong, sometimes we make mistakes, we miss items or send the wrong item out, but we make it up to the customers whether it’s with a replacement item or a fully entitled refund.
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“But now some really bad, evil people are taking advantage of this loophole and it’s left us in a really bad position.”
Just Eat has said the company would communicate with Mr Habib regarding the claims.
A spokesperson for the firm stated: “Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.
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“The recent measures we’ve put in place are in line with industry standards and are to ensure an even fairer refunds process for all, such as increasing the time for restaurants to raise any disputes.
“Restaurant partners are always refunded in full when we find any fraudulent activity taking place.
“We’re keen to maintain an open dialogue with the restaurants on our platform and continue to review our policies and processes in this space to support both customers and restaurants alike.”
Image: Wikimedia Commons
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Watch the wholesome moment Jude Bellingham gives his jacket to a young mascot to keep him warm
Danny Jones
England supporters are already getting very excited to see Jude Bellingham in the starting 11 ahead of Euro 2024 but the midfielder is winning over even more fans after a clip of a wholesome moment between him and a young mascot went viral.
The Three Lions ended up drawing 2-2 in their second friendly of the international break against Belgium (losing 1-0 to Brazil in the previous game) with Bellingham scoring the equaliser in the final minute of stoppage time.
However, as much as the home fans are looking forward to the Real Madrid star rallying his teammates at the Euros this summer, it was this small but touching interaction with a young kid as the two sides lined up with their mascots just after the walkouts.
Seeing the rain falling and quickly checking in with the small boy sitting in the wheelchair below him, Bellingham rightly offered his pre-match jacket to the little lad to keep him warm.
The reaction online was just as heartwarming too, as countless people jumped on social media to leave comments like, “This is how you know he is Brum, what a nice fella”, “makes me proud to be English” and “Classy as ever from the 20-year-old”.
One person even went so far as to add: “Make this guy captain, wrap him in bubble wrap and take care of him. All youngsters should watch how he conducts himself, absolute professional.”
He wasn’t the only one either, as many eagle-eyed viewers also noted that Manchester City stars Phil Foden and John Stones also gave their jackets to the young mascots standing with him prior to the match. We really do have some lovely lads in this team, don’t we?
Elsewhere, another Greater Mancunian player once again delighted those in the stands and watching back home as Kobbie Mainoo not only made his second appearance and first full start in an England shirt but also earned himself the man of the match award.
The Man United starlet was a late inclusion into Gareth Southgate’s provisional Euros squad, which is likely to change again before the tournament starts, but you won’t find many fans Reds or otherwise wanting him anywhere else other than in the starting lineup.
We’re starting to really like the look of this squad both on and off the pitch and one thing’s for sure, they aren’t just nice blokes – there’s plenty of talent amongst them to win something.
You can watch the highlights of England vs Belgium in full down below:
Indy Man Beer Con will not be returning in 2024 as beloved Manc beer festival ends after more than a decade
Danny Jones
In a gutting bit of news, Indy Man Beer Con have revealed that they will not be returning for 2024 and that last year’s edition of the beloved local festival was their final outing.
Coming to an end after more than a decade of delighting beer fans around Greater Manchester, the North West and the UK as a whole across what they have now looked back on as “10 incredible festivals”, the organisers of Indy Man Beer Con are bringing their successful run to an end.
Following the announcement on Monday, 25 March, founder Jonny Heyes – one of the brains behind Common, Nell’s and Port Street Beer House – said, “The last 12 years have been an amazing journey”.
The independent beer and brewery convention confirmed the news on social media, admitting that it was a “difficult decision” but that they worked with “some of the world’s best breweries” and are full of gratitude to everyone who came through the doors and helped make the festival so popular.
As per Beer Today, Heyes added: “It’s been a huge privilege to witness the UK craft beer scene blossom in front of our eyes, to work with so many fantastic breweries, and witness their creativity, industry, and growth.
“I am humbled that lots of people have taken a great deal of joy and satisfaction from the little event that we’ve spent over a decade putting on. I am beyond chuffed that you chose to spend your time with us deep in the pool at the incredible Victoria Baths.”
The festival went on to note highlights from down the years and urged previous festival-goers to do the same in the comments, citing instances such as the year of the giant cheese wheels, the ‘Beer Trumps Hate’ foam fingers from 2017 and those extremely stubborn temporary tattoos from last year’s festival.
We’ve certainly created plenty of our own memories in our years attending the festival too, and if we had known 2023 was going to be the final one we certainly would’ve poured one out in its memory.
Having made a home at the iconic Grade II-listed Victoria Baths in Chorlton-on-Medlock for four days every year, the Manchester beer festival truly was one of the most highly-anticipated events on the calendar and we’re are genuinely gutted to see it go.
Seeing the reaction from countless other fans online, it’s clear we’re by no means the only ones either.
From one group of fellow beer lovers to another, thanks for the memories and we sincerely hope to see Indy Man Beer Con make a glorious comeback one day.