A Greater Manchester takeaway owner has expressed his frustration after being urged to refund customers for a series of “suspicious” requests on a delivery platform.
Hassan Habib, the owner of Lucky’s in Oldham, told the Manchester Evening News he can no longer afford to use Just East – with customer complaints costing him “hundreds of pounds” each month.
Mr Habib said that a “loophole” in the platform’s refund system has forced him to give back money to customers – including one incident where the buyer said their ice cream was “too cold”.
He told the MEN: “We can see how many orders someone’s made on Just Eat or with us and I’ve seen someone who’s ordered food from us and they’ve never placed an order on Just Eat before.
“They ordered four milkshakes, a cheesecake, and an ice cream and 45 minutes later they put in a refund request because the food was cold.
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“That’s just one of the many examples – they just order food, put down ‘X, Y, Z’ is wrong with it, do a refund and leave us to the costs.
“I fully understand that things go wrong, sometimes we make mistakes, we miss items or send the wrong item out, but we make it up to the customers whether it’s with a replacement item or a fully entitled refund.
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“But now some really bad, evil people are taking advantage of this loophole and it’s left us in a really bad position.”
Just Eat has said the company would communicate with Mr Habib regarding the claims.
A spokesperson for the firm stated: “Just Eat is only successful if our restaurant partners are successful and we have a track record of helping restaurants prosper.
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“The recent measures we’ve put in place are in line with industry standards and are to ensure an even fairer refunds process for all, such as increasing the time for restaurants to raise any disputes.
“Restaurant partners are always refunded in full when we find any fraudulent activity taking place.
“We’re keen to maintain an open dialogue with the restaurants on our platform and continue to review our policies and processes in this space to support both customers and restaurants alike.”
Image: Wikimedia Commons
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Review | Some of the most fun you can have at a theatre – Jeff Goldblum and The Mildred Snitzer Orchestra
Danny Jones
On Wednesday night, we did something we hadn’t done in a long time: we went to a concert almost completely blind and walked in without having heard a single second – because how many times in life are you going to get the chance to say you’ve seen Jeff Goldblum music live in Manchester?
We can comfortably say it wasn’t just one of our favourite shows of the year so far, but it might be one of the best decisions we’ve made, maybe ever…
Honestly, there’s not even a whiff of exaggeration in that statement; within minutes of the headline date starting, a long, hard day suddenly melted away in the smooth, sultry, stylish and unapologetically silly atmosphere created by Jeff Goldblum and the truly wonderful Mildred Snitzer Orchestra.
For starters, we were pleasantly surprised to see ‘Bonnie Scotland’s very own Liverpool-based singer-songwriter, Brooke Combe, opening up for the man himself, whose soulful, 1960s, 70s and Motown influences made for a perfect fit to warm up the crowd.
With the North West favourite – who we recently caught once again at NBHD Weekender late last month – even getting a perhaps initially hesitant and very possibly more Theatre-leaning audience inside the Palace to relax with some fun vocal exercises and Scottish banter, we were off to the races.
But in truth, this show turned out to be so much more than we were expecting – and by that we don’t mean when Brooke joined him on stage for a spell and had him try his first Irn-Bru…
In our heads, we were kind of expecting to see Goldblum, 73, playing his beloved piano as other members of the jazz band got to enjoy a few moments centre-stage as those who sat watching admired their sheer technical ability.
Where we actually landed was somewhere between a live and just the right amount of chaotic stream-of-consciousness stand-up show, interlaced with a series of effortlessly charming and loose bits of crowdwork as if he were compèring, and, of course, the incredibly cool musical arrangements.
It may not have been entirely free-form (it’s clear that a lot of time, effort and tireless rehearsal go into this shindig), but it did have the feeling that things were unfolding organically as the night went on, the perfect example being specifically for Manchester, with each local reference getting a rousing reception.
His latest LP is going down a treat with the critics in the early reviews, too, and having now heard a few samples, we’re not surprised.
As Jeff said at the top of the show, the best bit about this music is watching these marvellous musicians effectively jamming and playing call and response, not only with each other but you down below – not to mention with the man himself vamping over the top and enjoying plenty of solos on the keys.
Aside from crowd-pleasing arrangements of contemporary and well-known tracks like ‘Lover’ by Taylor Swift and even his own bittersweet and oh-so-gentle take on ‘Over The Rainbow’, it felt not just like an intro to some cult favourites from within the genre, but a serviceable broad-strokes education at times.
Personally, we’ve always liked to think of ourselves as open to anything, sonically, albeit fairly limited when it comes to jazz, but we left feeling like we knew more about the mechanics and flow of a jazz gig than ever; we’re now eager to learn more and dive deeper into the syllabus curated by this superfan.
One very special mention also has to go to session singer Khailah Johnson, who recently shone in the & Juliet production on Broadway and is now currently on tour with Jeff on his Night Blooms run.
Believe us, she’s not merely performing ‘beside’ anyone; when you have a voice and presence that’s so big and has such range that you generate enough star-power for people to genuinely forget that a Hollywood actor is there right next to you, you KNOW you’re beyond talented. Simply spellbinding.
The whole crew had a lovely, laid-back quality that was just infectious. (Credit: Lucy Elson-Whittaker)
And then we have the A-lister himself, who clearly doesn’t only have the gift of the jab and a natural penchant for pageantry, but looks so at home up there that we would happily trade ever seeing him in a film again if it meant we could have the next few decades watching him be the live showman that he is.
For anyone who feared Jeff Goldblum’s music career might just be a famous bloke indulging himself in a side project and cashing in on fandom simply because he can, fret not: this man has as much passion, love and aptitude for jazz and this particular side of showbiz as any role we’ve seen him play, if not more.
Whether it be playing movie trivia games with those in the stalls, thanking fans he bumped into at his hotel, or inviting people there for a special occasion backstage, he ticked almost every box you could have asked for, from the cabaret vibes and Jurassic Park puns to simply playing his socks off.
The new album that gives its name to this current slate of live shows is much more than a play on words. Be it the soft and warm hues of the coloured spotlights, the off-the-cuff comedy interludes, or even the pure giggle-fits in the audience, the Palace Theatre was bursting with joy, life and vibrancy.
We sincerely hope Jeff Goldblum has grown as fond of the city as he claims, and that we get to watch him play a Manchester venue every year.
Transfers: Manchester United reportedly in the race for Rafael Leao as asking price is revealed
Danny Jones
In the latest transfer news coming out of Manchester, Man United are reportedly set to make the first move in an effort to sign Serie A star Rafael Leao after AC Milan are said to have ‘offered’ the wantaway winger to Premier League rivals Arsenal.
After being linked with MUFC on and off in the past, this could shape up to be a tasty tug of war if all rumours are to be believed.
But a recent interview by Leao may have pricked up ears over at Old Trafford and Carrington:
Do you think there are some hints being dropped here?…
Speaking to London-born and now Manchester-headquartered (interesting…) streetwear and jewellery brand Cernucci on their new podcast, the Portuguese international confessed to presenter Fred Buckley that he spent much of his childhood watching Man United, and still does to this day.
While he also admitted he likes Arsenal, adding even more fuel to the fire of the links with the Gunners, he also named Cristiano Ronaldo as his idol; either way, the ‘Rossoneri’ are believed to be asking for between £43-50 million for the former Sporting and Lille player.
A teammate of his with the national squad and having starred for major European sides, winning silverware – a Serie A title and Italian Super Cup, as well as a UEFA Nations League with Portugal – he’s evidently looking to try and emulate his fellow compatriots’ success moving forward.
Now 26 years old, he’s at a crucial juncture in his career, and despite being criticised for his work rate and efforts off the ball at times, not to mention blowing somewhat hot and cold in and around a fair few injury problems, the next big money move feels almost inevitable as he approaches his ‘prime’ years.
As you can see, many Milan fans have seemingly turned on him already after he made his plans to depart rather publicly, which has also seen him pop up on the radar of several other Champions League competitors this summer.
One such alternative suitor outside of English football is Galatasaray, with multiple Italian and Turkish outlets claiming that the club are the only team to be drawing up a ‘formal proposal’ thus far.
Journalist Matteo Moretto does state, however, that no official offer has been made as yet.
The Manc -
10th December 2021 
