The Chief Executive of Competition and Markets Authority (CMA) has pledged that TUI customers will receive any outstanding refunds before October.
The government body launched an investigation into the travel agency following thousands of complaints that customers had not got their money back for cancelled flights.
Under consumer protection law, refunds are supposed to be issued within 14 days.
Following interaction with TUI, it has been agreed that all outstanding refund requests for package holidays cancelled due to COVID-19 will be paid by 30 September.
TUI has also committed to contact customers with unused credit notes – which can be converted to refunds.
The commitments apply to all of TUI’s different businesses that offer package holidays, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, TUI Scene, TUI Lakes & Mountains and Skytours.
Wikimedia Commons
The government has said that TUI ‘engaged constructively with the CMA throughout the investigation’.
Andrea Coscelli, the CMA’s Chief Executive, said: “It’s absolutely essential that people have trust and confidence when booking package holidays and know that if a cancellation is necessary as a result of coronavirus, businesses will give them a full, prompt refund.
“The CMA’s action ensures that TUI UK customers will get their refunds by the end of the month.
“The CMA is continuing to investigate package holiday firms in the context of the COVID-19 crisis. If we find that businesses are not complying with consumer protection law, we will not hesitate to take further action.”
The CMA has also said that TUI will report regularly to the body in the future to ensure the travel agency pays refunds on time.
More than 100 other package holiday businesses have been contacted by the government and urged to comply with consumer protection law, with many companies currently under investigation.
The pandemic has placed enormous pressure on the travel industry, with several major names forced to cut staff numbers over the summer.
In May, TUI announced it would be slashing 8,000 jobs due to financial struggles.
News
Harry Kane tears up as he honours England’s first Muslim player
Danny Jones
Three Lions skipper Harry Kane teared up as he honoured Djed Spence with an emotional speech on his England debut, becoming the first Muslim player ever to represent the senior national team.
Another historic night for sport in this country.
In case you didn’t tune in, the result against Serbia was a thrilling 5-0 victory, which saw Thomas Tuchel’s side maintain their unbeaten run, with a five-star performance serving as the perfect way to mark five wins from as many fixtures.
But, again, the headline story of the night was Djed Spence celebrating his faith in the best way possible – not to mention England captain Harry Kane paying sincere tribute to the history-making 25-year-old:
Pretty much everything you see of Harry Kane points towards him being a genuinely sound bloke. He could have just passed that cap over to Djed Spence with empty platitudes but you can tell he really cares.
As you can see, sharing some heartfelt and inspirational words as a former Lilywhite himself, ‘King’ Kane – who was first given the armband back in 2018 ahead of the Euros – spoke highly of the Tottenham Hotspur star following his inaugural national team cap.
Confessing that he himself felt emotional speaking on behalf of Spence, the 32-year-old striker recalled first seeing the wing-back arrive at Spurs just a few short years ago before his eventual departure for Bayern Munich in 2023.
He also shared, “I know what it takes to get here”, and saw what it took on his end to make those same steps forward in his career and ultimately break into the England squad, adding, “credit to you and your family – you deserve this, mate.”
As for the former Nottingham Forest defender himself, writing on social media, Spence said: “Today is arguably the greatest and proudest day of my life. Honoured to make my England debut.
“A day I’ve dreamt of all my life and now has become a reality. GOD IS THE GREATEST! #GODSPEED“
While there have been many individuals from the Islamic faith throughout the footballing pyramid and, indeed, the FA‘s national team youth ranks over the years, Djed Spence becoming the first senior capped Muslim player in our country’s history is nothing short of an incredible milestone.
Speaking to the media after the game, which also saw Harry Kane surpass Sir Bobby Moore as England’s fifth-most capped player of all-time (now on 109), the London-born athlete admitted: “I was surprised because I didn’t know I was the first, so it’s a blessing.
“It’s good to make history and hopefully inspire young kids around the world that they can make it as well. They can do what I am doing.”
Here’s hoping he can fly the flag for British Muslims throughout domestic football and help generate further impact on the sporting world beyond that.
‘Inspirational’ PR firm founder named as woman killed by falling tree branch in Didsbury
Emily Sergeant
A woman who was sadly killed by a falling tree branch in Didsbury a couple of weekends back has now been named locally.
It comes after officers from Greater Manchester Police were called out to Barlow Moor Road, at the junction with Stanton Avenue in West Didsbury, on Saturday 30 August 30, and when they arrived on the scene, they found that a woman tragically died – all despite the best efforts of emergency services involved.
Manchester Coroners’ Court has confirmed a file relating to the woman’s death has been received.
She has now been named as 49-year-old Jennifer Higgins, who was known as Jen professionally and to friends and family, as reported by the MEN.
Jen was the founder and joint managing director of respected Manchester-based PR firm, Carousel PR, which she launched back in 2011 and ran alongside her husband Gawen Higgins, leading a team of more than 20 staff.
Barlow Moor Road, near the junction with Stanton Avenue, where the tragic incident occurred / Credit: Google Maps
Carousel has worked with countless major local, national, and international clients over the years, and is well-known within Manchester.
In a statement and tribute to her passing, Jen’s family said: “The family of Jen Higgins are heartbroken to confirm she lost her life in a sudden and tragic accident. She was a beloved wife, daughter, sister, daughter-in-law, and aunt – a vibrant and supportive friend to many, and a dynamic and widely respected member of the Manchester business community.
“You will no doubt empathise with the deep and profound shock we are feeling at this moment and ask for privacy while we grieve.”
The family also indicated that a further statement will be issued when they ‘feel able’ to do so.
Jen is described in her biography on the Carousel PR website as a ‘multi-tasker extraordinaire with an enviable contact list’, as well as being a fan of live music and travel – a passion which she was lucky enough to be able to bring into Carousel.
An inquest into Jen’s death is due to open at Manchester Coroners’ Court on 23 September.
The Manc -
16th September 2020 
