Large supermarkets are reportedly closing off parts of their stores following updated government guidance amid England’s lockdown.
The news comes after England entered its second coronavirus lockdown on Thursday.
The government originally stated that supermarkets will stay open during the month-long lockdown but issued further guidance on Friday – stating which retailers in England are considered essential and what they are permitted to sell.
Since then, several supermarkets have began closing areas in stores which are deemed as “non-essential”.
One of these supermarkets is Tesco, and the move hasn’t gone down well with some shoppers, who took to Twitter over the weekend to make their frustrations known.
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I can’t buy a new shirt or pair of trousers as the manager of @Tesco Thanet had deemed them ‘non-essential’. I can however buy a tacky Xmas jumper or bottle of aftershave. When supermarkets try to decide what I can buy, I can decide to shop elsewhere in future. https://t.co/k1DbdD4Kbp
So @Tesco are restricting the sale of clothes for baby's but allowing purchase of alcohol fireworks and other non essential items but justify the non sale of baby items because of Corona virus absolute disgrace and consumers won't forget this. Oh but there selling Xbox t shirts
It’s worth noting that Tesco is advising that staff will help people get what they want if they ask at customer services.
A spokesperson for the supermarket giant said: “In line with new government guidance in England which requires the closure of separate floors selling non-food items, we have closed the Clothing and General Merchandise departments in our stores that sell these products from a separate mezzanine level.”
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The guidance from the UK government said: “Where a business has sufficiently distinct parts, and one section provides essential retail and one section provides non-essential retail, the non-essential sections should close to limit interactions between customers and the opportunity for the disease to spread.
“Sufficiently distinct sections might involve operating in separate buildings, across separate floors, a door between sections, using separate cashiers, or another clear demarcation between sections.
“For example a food shop may stay open, but a homeware section on a separate floor or separate building should close.”
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The guidance adds that shops are not required to cordon off particular aisles, and that “a business selling a significant amount of essential retail may also continue to sell goods typically sold at non-essential retail”.
Tom Ironside, director of business and regulations at the BRC, said: “The retail industry has invested hundreds of millions of pounds to make stores safe and secure for customers and we don’t believe that any retailers should be required to close.
“The new regulations create arbitrary lines over what is and isn’t an ‘essential’ retailer.
“Unfortunately for many people, this means they cannot visit shops to get the items that are essential to them, from the home office equipment and electronics they need for work, or the pots, pans, fridges and freezers they need during lockdown.”
Are you confused about the new lockdown rules and regulations? Let us know.
News
Royal Mail fined £21m by Ofcom failing to meet its delivery targets
Emily Sergeant
Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
News
Thousands of elderly and disabled people to get free 24-hour bus travel across Greater Manchester
Emily Sergeant
Hundreds of thousands of elderly and disabled people in Greater Manchester are set to benefit from round-the-clock bus travel for free.
Currently, as part on an ongoing pilot scheme, people with a Transport for Greater Manchester (TfGM)-issued concessionary travel pass have free unlimited travel on Bee Network buses between 9.30am and midnight during the week, and all day on weekends and public holidays.
The rule was lifted in August on a trial basis for a month, meaning older and disabled residents in Greater Manchester had access to unlimited free bus travel any time between the allocated hours.
During the August trial, more than 100,000 journeys were made by older and disabled people – with up to 6,000 people a day making use of the pilot.
But now, after proving to be a huge success, the pilot is being extended even further, so that 400,000 eligible residents will now get free bus travel 24-hours a day, seven days a week, starting from 1 November.
If you travel with a TfGM-issued concessionary travel pass, from 1 November you’ll be able to use it on #BeeNetwork buses before 9.30am as part of a second month-long trial.
As well as free early-morning bus travel, during the trial starting in November, eligible residents will be able to board the Bee Network’s night buses for free too.
TfGM says allowing concessionary pass holders to travel at any time will ‘better connect’ them to healthcare, leisure, and retail opportunities.
“The last trial in August was a brilliant success, which saw more than 100,000 journeys made by our older and disabled people before 9.30am,” commented Greater Manchester Mayor Andy Burnham.
“We are now carrying out this second trial, at a busier time of year, to see whether we can safely remove the restriction permanently and help our older and disabled people to get to work, go shopping, and get to medical appointments.
“We want the Bee Network to be the best public transport system possible and this means it needs to support all of our residents and communities to make the journeys they need to make and use the bus more.”
The Manc -
8th November 2020 
