Manchester Metrolink is encouraging passengers to properly plan their journey today, as fewer trams are in operation across the network.
Due to a shortage of vehicles and ongoing engineering works after 43 trams were found to have been damaged and thus “can’t be used” during routine overnight maintenance checks, Transport for Greater Manchester (TfGM) has confirmed that it will be running a ‘Sunday timetable’ today.
A 12-minute service is in place, with only single trams operating, meaning disruptions are expected due to less capacity.
TfGM said the disruption is set to continue for some time, with a statement released also announcing that the reduced service will be in place “until further notice”.
The statement also confirmed that further checks on other vehicles are continuing, and that the Metrolink operator is “working as quickly as possible” to bring the trams back into service and identify the infrastructure fault that has caused the damage.
ADVERTISEMENT
⚠️ Due to vehicle availability services will run on a Sunday timetable today.
🚌 Ticket acceptance is in place on commercial bus services
🚄 Ticket acceptance is in place on local rail between Victoria Stn and Rochdale
— Manchester Metrolink 🚊 😷 (@MCRMetrolink) July 26, 2021
Due to the shortage in services, TfGM has said that Metrolink ticket acceptance is in place on local commercial bus and train services instead.
Providing more of an insight into the situation, Alex Cropper – Interim Head of Operations at TfGM – said: “The operator has had to launch a much-reduced service after finding damage to over 40 trams during overnight maintenance and we’re sorry for the inconvenience this will cause to people’s journey today.
ADVERTISEMENT
“Engineers are now carrying out inspections to identify what has caused the damage – but given the size of the network, this might take some time.
“I’d like to reassure everyone that we are working extremely hard – in already very challenging circumstances – to resolve this issue, but it will have an impact on both the frequency and capacity available on the network.
“Staff will be out to support passengers, and we have put ticket acceptance in place across the network so customers can use local bus and train services to make their journey.”
ADVERTISEMENT
Passengers must wear a face covering, unless exempt, if using the Metrolink network / Credit: TfGM
TfGM has vowed to keep people updated throughout the day, but has encouraged passengers to plan their journeys in advance and, if they can, “consider walking, cycling, or using other modes of transport” instead.
Passengers must wear a face covering, unless exempt, if using the Metrolink network.
Today’s shortened timetable also runs in parallel to ‘improvement works’ on the network this week, with no trams operating between Piccadilly and Eccles while works take place until 31 July, and additionally, work at Victoria Station means trams on the East Didsbury and Rochdale lines will not stop at Exchange Square, and will be diverted to Shudehill and Market Street instead.
Manchester Metrolink has also been experiencing a large amount of staff absences in recent weeks due to COVID-related circumstances, with one in five of the network’s workforce said to be off in mid-July.
“Currently just under 20% of the workforce are absent, which is having an impact on the number of services we are able to run,” TfGM’s Head of Metrolink, Danny Vaughan, said on 15 July.
ADVERTISEMENT
“We’re sorry for any delays, but hope passengers understand and bear with us at this time.”
Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
News
Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.