Manchester Airport has issued an apology after passengers reported waiting for up to SEVEN hours for their suitcases in baggage reclaim.
The airport has said sorry for the ‘unacceptable levels of service’ experienced by many travelling during the busy festive period.
It said that the delays were due to ‘significant staffing challenges’ at Swissport, the handling company in charge of the baggage operation at Manchester Airport.
Some passengers reported people ‘laid on the floor’ when faced with the hours-long delays.
Others slammed the lack of communication the airport put out while they were waiting.
ADVERTISEMENT
The longest reported delay came from one passenger who said on Twitter: “Up to seven hour delays at baggage at Manchester – going to be a long night.”
Manchester Airport baggage reclaim. Credit: Manchester Airport Group
Another wrote: “2 hours since landing and 150 very bored kids (and their parents) are still waiting for their bags.”
ADVERTISEMENT
Someone else said: “We landed at 11.45, it’s now 13.15 and despite an announcement saying our bags would be on the carousel in around 10-15 minutes, we still have no bags and you have no staff available to answer questions or help. This isn’t good enough. Where are our bags!?”
And another commented: “Waiting in T2 baggage claim for over an hour. No sign of baggage, no sign of movement. Passengers laid on the floor.”
In a statement, Manchester Airport said: “We have been mode aware of significant staffing challenges faced by Swissport, which is impacting the arrivals experience of passengers flying with the airlines it supports.
ADVERTISEMENT
“This may result in some delays to passengers being able to disembark their aircraft, and to the baggage collection process, during the course of this evening.
“It is disappointing that – despite assurances to the contrary – Swissport is not able to provide adequate resources during the busiest weekend of the Christmas travel period and we apologise to all passengers who have experienced unacceptable levels of service.
“We have mobilised a Manchester Airport support team to keep disruption to a minimum and are seeking urgent clarification on the steps being taken by Swissport to resolve the challenges it is facing.
“We would like to thank the Swissport team currently operating at the airport under such challenging circumstances, and our airport colleagues for their support.
“Thank you to all affected passengers for their patience, and our sincere apologies once again for the disruption they may face.”
Featured image: Manchester Airport Group
News
A Christmas train in Wigan has been delivering donated toys galore
Thomas Melia
Yuletide wishes have come true as a donation of toys and goodies have been delivered via a Christmas train in Wigan, right in time for the big day.
The Amazon toy train, which is a new initiative running this festive season, is dropping off presents from now right up until Christmas day itself.
Already visiting Wigan earlier this month, the locomotive has its sites set on three more stops including London, Swansea and Scotland as it makes its journey across three nations.
In partnership with Multibank’s Brick-by-Brick project, the train hopes to provide and offer gifts to families in need across the UK with Wigan marking the closest stop off in Greater Manchester.
Credit: Lee Boswell (supplied)
All the toys that are being transported across the country in this Amazon-fronted train are featured on the company’s ‘Top Ten Toys 2024’ list.
Hatchimals, Screamerz and Taco Cat Goat Cheese Pizza were some of the exciting gifts found on the Christmas train in Wigan at the start of this month.
This lighthearted and fun-filled Christmas-themed project is kitted out with toys from top brands like Play-Doh and the brickmasters themselves, LEGO Star Wars.
So far, Multibank has helped over 400,000 families and provided three million essential items across their operations in England, Scotland and Wales since launching in 2022.
This collaborative local project doesn’t just operate at Christmastime either: Brick-to-Brick Multibank run all year round collecting surplus business requirements like furniture, hot water bottles and hygiene products to be used by those less fortunate.
The Christmas train in Wigan filled with Amazon’s top toys.The Wigan toy train features some well known brands.Credit: Supplied
This roster of children’s favourite companions and interactive games is inspired by the consumers themselves. Every toy is related to or the exact match of what Amazon customers have been searching for the most. A real Christmas list come true.
The list of the top toys isn’t extortionate either, offering customers some affordable and still as fascinating options with prices starting from £9.99.
Even old-school classics like Play-Doh have a spot on this wish list. This poses the really big question: where’s the adult version?
You may have finished your Christmas shopping not too long ago or might still be looking for inspiration, browse the top-ranked teddies and more HERE.
Floral tributes laid for Baby A after remains found in Salford, as police hunt ‘answers’
Daisy Jackson
Floral tributes have begun to pile up outside the Salford park where the remains of a baby were found earlier this week.
The child, who is being called Baby A, was discovered near Ashtons Field on Wednesday 20 November.
Their identity is not yet known, and police are trying to determine ‘who this baby could be, how long they have been here, and how they have sadly died’.
In an update shared last night, GMP said their investigation was continuing and the force will do ‘everything we can to get answers’.
They also shared images of cuddly toys, flowers and letters that have been left at the snowy scene by officers and by the local community.
In the latest update, GMP said: “Our investigation continues after the remains of a young baby were tragically found in Little Hulton yesterday.
“The thoughts of everyone at Greater Manchester Police are with Baby A, and we will do everything we can to get answers.
“We would like to thank the community for their tributes to Baby A and their support and compassion at this time. We are truly grateful.”
Floral tributes laid for Baby A after remains found in Salford. Credit: GMP
GMP are appealing for anyone with any information to come forward so they can ‘find answers for this baby’.
Chief Superintendent Neil Blackwood said: “Even the most minor detail could be crucial to our investigation. If you have seen anyone in the area over the last few days, or know who the parents could be, please call us as soon as you can.
“As soon as we are in a position to confirm further details about the circumstances, we will do so.
“Anyone with information is asked to contact police on 101 quoting log 1319 of 20/11/24. If you would prefer to remain anonymous, call the independent charity Crimestoppers on 0800 555 111.”
Daisy Jackson -
19th December 2022 
