Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
ADVERTISEMENT
The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
ADVERTISEMENT
UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
ADVERTISEMENT
The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
Trending
Tickets officially go on sale for rare 70mm IMAX screenings of Dune: Part Three in Manchester
Emily Sergeant
Tickets have now officially gone on sale for rare 70mm IMAX screenings of Dune: Part Three in Manchester.
Arriving on screens from 18 December and gearing up to be one of the most anticipated films of the year, Dune: Part Three – which is the third and final instalment in director Denis Villeneuve’s Dune franchise – will be screening in IMAX 70mm at Vue Manchester Printworks, one of only three venues to show it in this format nationwide.
There are only 40 other venues across the globe showing the film in IMAX 70mm, and Manchester is the only city outside of London to screen the blockbuster this way too.
Based on the novels of Frank Herbert and set nearly two decades after the previous film, Dune: Part Three features an ensemble cast of all-star names led by Timothée Chalamet and Zendaya.
Alongside them will be Jason Momoa, Florence Pugh, Anya Taylor-Joy, Rebecca Ferguson, Robert Pattinson, Charlotte Rampling, Javier Bardem, and Josh Brolin.
After seats for a special early screening of the film in IMAX sold out in less than 30 minutes last month, the IMAX 70mm showings – which officially went live today (20 October) – are expected to be snapped up fast by film fans in Manchester.
“A decade in the making, Denis Villeneuve’s epic Dune trilogy is reaching its dramatic conclusion this December,” explained Dean Cross, who is the Senior Screen Content Manager at Vue.
“As the only venue outside of London to be screening Dune: Part Three in IMAX 70mm, it’s a privilege for us to offer this unique way to experience the film.”
Dune: Part Three is coming to Vue Manchester Printworks on 18 December, and you can book your tickets here.
Featured Image – Warner Bros.
Trending
Free pints and live craft experiences coming to a Manchester pub for one night only
Daisy Jackson
A pop-up pub takeover is opening its doors in Manchester, where you can get your hands on a free pint as well as some amazing craft experiences.
The Uncommon Inn is being operated by premium Italian lager brand Poretti, who want to help us Brits break out of our daily routines.
Matt & Phreds on Tib Street will welcome The Uncommon Inn on Thursday 22 October, from 4pm to 8pm, giving visitors the chance to discover unusual creative skills and watch artisans at work, with a free pint in hand.
It comes after research commissioned by Poretti found that 61% of UK adults feel they are living on autopilot, while a quarter have not tried a new creative pursuit in five years or more.
Free pints and live craft experiences are coming to a Manchester pub for one night only / Credit: Supplied
The study also found that adults have an average of just 90 minutes of genuine personal time each day, with 58% spending that time watching television and 35% scrolling through social media.
Exhaustion and financial constraints came out as the main barriers preventing people from trying new things.
The Uncommon Inn has been designed to offer an alternative, bringing together a collective of specialist makers to showcase their skills in a familiar pub setting.
Visitors to the Manchester event can watch Giulio Miglietta embroidering personalised beer mats, using a vintage Singer sewing machine dating back to the early 1900s, alongside live hand-engraving and bespoke jewellery-style crafting using recycled silver.
The Uncommon Inn is being operated by premium Italian lager brand Poretti / Credit: Supplied
Other demonstrations include 3D body-casting by sculptor Ami of Angelcasts and personalised, hand-engraved glassware from Leigh Calligraphy. Sabira of Sken Studios will also demonstrate how recycled silver can be turned into bespoke bottle openers.
Guests will be able to enjoy complimentary pints of Poretti while watching the makers at work.
Caitlin Maley, Senior Brand Manager at Poretti, said: “Modern life moves at an overwhelming pace, and it’s all too easy to fall into autopilot mode where routine replaces curiosity.
“We believe in celebrating intentional craft, rare skills, and authentic human connection – values that are at the core of our brewing heritage.
“We created The Uncommon Inn to turn an ordinary pub visit into an inspiring journey. By bringing together our Masters of Crafts, from chainstitch embroiderers to live engravers and musicians, we’re inviting pubgoers to slow down, pick up a new skill, and enjoy a pint crafted with genuine passion.”
The Uncommon Inn is at Matt & Phreds in Manchester on Thursday 22 October, from 4pm until 8pm.
Emily Sergeant -
19th November 2025 
