Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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NHS urgently needs 500,000 men to take part in ‘major’ cancer research programme
Emily Sergeant
Half a million men are needed to take part in a ‘major’ cancer research programme.
From this week, the NHS has announced that it will begin contacting 500,000 men to invite them to join a major research programme that will work to improve the vital early detection and treatment of prostate cancer.
Men who have had or are living with prostate cancer will receive letters and text messages explaining how they can register to take part.
It’s hoped that this will become one of the world’s largest prostate cancer studies.
Formally named ‘Prostate Progress’, the study is designed to speed up the development of better tests, treatments, and care – with the NHS aiming to recruit as many participants as possible to improve how prostate cancer is diagnosed and treated, as well as understanding the side effects of treatment and the impact they have on quality of life.
The NHS urgently needs 500,000 men to take part in a ‘major’ cancer research programme / Credit: rawpixel
Prostate cancer is now the most common cancer in the UK, with around 60,000 new cases diagnosed every year and over 12,000 deaths annually.
Men who join ‘Prostate Progress’ will be asked to complete questionnaires about their experiences of living with the disease every few months.
Verified researchers will then be able compare men’s experiences of living with prostate cancer against their NHS records – including their symptoms and quality of life.
The NHS says it is ‘particularly keen’ to hear from black men for the programme, as they are at approximately twice the risk of developing prostate cancer – with around one in four black men in the UK expected to be diagnosed during their lifetime.
“Better representation will help researchers understand and address differences in diagnosis, treatment and outcomes,” the NHS said in a statement.
“Prostate cancer is now the most common cancer in the UK,” explained Health Minister, James Frith. “Every piece of data we gather brings us closer to the tests and treatments that future patients will depend on to live well for longer.
“Prostate Progress has the potential to become a hugely important resource, but only if men come forward and share their experiences, so I encourage anyone who receives an invitation to sign up.
“This is the kind of innovation the government’s National Cancer Plan is designed to support, making the NHS a world-leading destination for cancer research and ensuring patients across the country can help shape the treatments of tomorrow.”
Featured Image – Vitaly Gariev (via Unsplash)
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Police charge and name man after broad daylight stabbing of 19-year-old in Northern Quarter
Emily Sergeant
A man has been charged and publicly named after the stabbing of a teenager in the Northern Quarter last week.
Bandar Alzahar has been charged with attempted murder and possession of a bladed article in a public place, and has been remanded in custody ahead of a scheduled appearance at Manchester & Salford Magistrates Court today (Monday 3 August 2026).
The charges come after a 19-year-old man was stabbed in the Northern Quarter, in Manchester city centre, last Friday (31 July).
The shocking incident took place in broad daylight at around 12:50pm on Church Street.
After police attended the scene, they ‘quickly located’ a suspect – initially described as just being a man in his early 20s – at Manchester Airport within three hours of the incident occurring, and he was subsequently arrested on suspicion of Section 18 assault.
The victim sadly remains in hospital in a stable condition but with life-threatening injuries, police have confirmed.
Greater Manchester Police (GMP) are still appealing to the public for information. In a public plea, police wrote: “We are still asking for information from anyone that may have witnessed the incident on Church Street to get in touch with us.
“This includes any CCTV, mobile phone or Dashcam footage that may assist our enquiries.”
Any information can be submitted to GMP by calling 101, quoting log 1580 of 31/07/2026. Alternatively, you can contact independent charity Crimestoppers on 0800 555 111.
Emily Sergeant -
15th October 2025 
