Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
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Manchester’s newest hotel launches massive recruitment drive with 100+ jobs available
Emily Sergeant
One of Manchester’s newest hotels has launched a massive recruitment drive with more than 100 jobs available to locals.
The Medlock, Manchester’s bold new 401-bedroom hotel – which is born from a partnership between Manchester City Football Club and Radisson Hotel Group, and is set to open later this year in the autumn – is looking for new team members across a wide range of areas, including front of house, housekeeping, engineering, and reservations.
To welcome these new team members onboard, the hotel has now launched a massive recruitment drive with dozens of roles available to local people.
Individuals who bring ‘authenticity, pride, and personality’ to everything they do are encouraged to apply for the roles – which go live early next week (Monday 27 April).
Aimed at boosting employment within the local community, vacancies span front-of-house, housekeeping, engineering and reservations.
The recruitment drive – delivered in partnership with Total People – is being lead by Valor Hospitality, the hotel’s operator chosen for its global expertise and people-first approach to hospitality, and will be offering tailored training programmes that are designed to make careers in hospitality accessible to Manchester residents.
Vocational qualifications across a range of skills will help individuals build confidence and step into rewarding roles in the industry, and it also means prior experience is not entirely necessary.
More than 100 roles will be available to local people / Credit: Supplied
General Manager Richard Pearson says the recruitment drive is a ‘unique opportunity to be part of an exciting partnership’.
“This is a milestone we’ve been eagerly anticipating, building the team that will bring The Medlock to life,” he added. “We’re looking for people who carry the spirit of Manchester with them, people who are proud of where they’re from and passionate about creating something special together.”
As mentioned, all job adverts will go live next Monday (27 April) so hopefuls can get their applications submitted here.
This’ll then be followed by invite-only open days for shortlisted candidates in mid May.
Featured Image – Supplied
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UK passes bill to ban everyone born after 2008 from smoking in ‘historic’ moment
Emily Sergeant
In what is described as being a ‘historic moment’, the UK has now passed a bill to ban everyone born after 2008 from ever buying tobacco products.
It’s been a long time coming, but the final draft of the landmark Tobacco and Vapes Bill completed its journey through the Houses of Commons and Lords yesterday (21 April 2026), and is now on its way to receiving royal assent to officially become the law.
For those unfamiliar, the Tobacco and Vapes Bill will stop people who were born on or after 1 January 2009 from ever taking up smoking.
It will also give Government ministers new powers to regulate tobacco, vaping, and nicotine products – including their flavours and packaging, which make them more appealing to younger generations.
Health Secretary Wes Streeting has hailed the bill’s passing as a ‘historic moment for the nation’s health’ on the road to creating a smoke-free generation.
The UK has passed a bill to ban everyone born after 2008 from smoking / Credit: Lil Artsy (via Pexels)
“Children in the UK will be part of the first smoke-free generation, protected from a lifetime of addiction and harm,” Mr Streeting said after the bill was passed this week.
“Prevention is better than cure. This reform will save lives, ease pressure on the NHS, and build a healthier Britain.”
The ban on purchasing tobacco products for those born after 2008 was first mooted by Rishi Sunak’s Conservative Government a number of years back, but was eventually shelved ahead of the 2024 General Election, and then revived again by Labour when they took power.
The bill’s passing parliament has been welcomed by charities and campaign groups – most notably Cancer Research UK.
“This is a historic achievement that will shield our children from the devastating grip of tobacco addiction and help to put an end to cancers caused by smoking,” concluded Michelle Mitchell, who is the Chief Executive Officer at Cancer Research.
Emily Sergeant -
15th October 2025 
