Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
News
Greater Manchester’s heritage railway issues statement as it’s forced to cancel services this week
Emily Sergeant
Greater Manchester’s iconic heritage railway has been forced to cancel its services this weekend due to the heatwave.
In case you hadn’t heard, Amber Extreme Heat warnings and heat-health alerts have been issued by the Met Office and the UK Health Security Agency (UKHSA) through to Thursday this week – with temperatures widely exceeding 35°C nationwide, and in some areas – particularly on the south coast – potentially even reaching 38°C.
Heatwave conditions in the UK are met when a location records a period of at least three consecutive days with temperature values meeting or exceeding the heatwave temperature threshold for that location.
It does seem, however, that northern parts of the country – especially the North West – are missing most of the extremely hot conditions.
Current forecasts indicate that the peak temperatures for Greater Manchester this week will be tomorrow and Thursday, with highs of 33°C in the city centre.
Despite not reaching the heights of the south, East Lancashire Railway (ELR) has still had to act in advance and has taken the decision to cancel its scheduled services for the next two days as the forecast is ‘too severe’.
Taking to social media to share its decision today, ELR wrote: “Due to the current weather warning for the UK, the decision has been taken to cancel all services on Wednesday 24th and Thursday 25th June 2026, including the afternoon tea and mid-week luncheon dining experiences.
“The welfare of both staff and customers is paramount to the ELR, and we believe that the risk in the extreme heat that has been forecast is too severe to allow for the running of our ordinary services.”
As things stand, ELR says its current plan is to have services resume with the evening dining train on Friday 26 June, but this will still be ‘subject to review’, and further updates on this will be issued later in the week.
Visitors who have already pre-booked services over the two cancelled days will be contacted via email to have their options explained to them.
“We apologise for any inconvenience,” ELR closed out its statement.
Featured Image – ELR
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TfGM issues safety warning and advice for travelling on public transport during extreme heat wave – including ‘get off’
Daisy Jackson
Transport for Greater Manchester has urged passengers to ‘stay safe’ when travelling as the city braces for an extreme heatwave this week.
As well as issuing some safety advice, TfGM has also warning that delays and disruption are possible across the network as temperatures climb as high as 36ºC on Wednesday and Thursday this week.
Customers are being advised to carry water with them when travelling, and to wear light clothing.
Also included in the travel advice is to ‘get off’ public transport at the next stop if you feel unwell, to seek fresh air.
It’s also advised to allow more time for your journey and to check the latest information and advice before setting off.
And most importantly, passengers are asked to look out for each other, especially those who are vulnerable.
The Bee Network may experience disruption later this week as the overhead lines that power the trams and trains are often adversely affected by high temperatures.
TfGM’s Customer and Growth Director, Fran Wilkinson, said: “Very high temperatures are forecast this week that can affect both people and the transport network.
“We will have staff out to help those who need it, and I would encourage customers to take a few simple steps to stay safe and comfortable while travelling, such as by carrying water, travelling at cooler times of the day and looking out for others.
“Due to the heat, there may be some disruption to Bee Network or local train services and I would encourage people to check for the latest information and advice before making their journey.”
TfGM advice for travelling in heatwave
Carry water and drink plenty of fluids
Avoid travelling during the hottest part of the day where possible
Wear light clothing and stay in the shade
If you feel unwell while travelling, get off at the next stop and seek fresh air
Plan your journey, check for the latest information and advice before setting off and allow extra time to make your journey
Look out for other passengers who may need help, especially those who are more vulnerable
Bee Network staff will be out across the network to help passengers, who can get the latest travel information and advice by checking the website or app.
Emily Sergeant -
15th October 2025 
