Ofcom has fined Royal Mail a whopping £21 million for failing to meet its delivery targets in the last financial year.
Each year, it’s the watchdog’s job to look at and measure Royal Mail’s delivery performance against nationwide annual delivery targets, and for the 2024/25 season, the company was required to deliver 93% of First Class mail within one working day of collection, and 98.5% of Second Class mail within three working days.
If Royal Mail misses its annual targets, Ofcom will first consider evidence of any ‘exceptional circumstances’ beyond the company’s control, and whether it would have achieved its targets had those events not occurred.
However, even after accounting for extreme weather events, Royal Mail was still found to have fallen short of its targets… and this time, they’ve been fined their highest sum so far.
We have fined Royal Mail £21m for missing its 2024/25 delivery targets, without justification.
The company must now urgently publish, and deliver, a credible improvement plan.
This is the third time in a row that Ofcom has found the company to be in breach of its regulatory obligations, after it was first fined a substantial £5.6m in November 2023, and then a further £10.5m in December 2024.
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Royal Mail only delivered 77% of First Class mail and 92.5% of Second Class mail on time between April 2024 and March 2025.
Ofcom says it has therefore decided that the company breached its obligations by failing to provide ‘an acceptable level of service’ without justification, and took ‘insufficient and ineffective’ steps to try and prevent this failure.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
Royal Mail has been fined £21m by Ofcom failing to meet its delivery targets / Credit: Royal Mail
The watchdog says this is likely to have impacted millions of customers who did not get the service they paid for.
“Millions of important letters are arriving late, and people aren’t getting what they pay for when they buy a stamp,” explained Ian Strawhorne, who is the Director of Enforcement at Ofcom.
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“These persistent failures are unacceptable, and customers expect and deserve better.
“Royal Mail must rebuild consumers’ confidence as a matter of urgency, and that means making actual significant improvements, not more empty promises.
“We’ve told the company to publicly set out how it’s going to deliver this change, and we expect to start seeing meaningful progress soon. If this doesn’t happen, fines are likely to continue.”
Featured Image – Royal Mail
News
Beloved play The Curious Incident of the Dog in the Night-Time set to return to the stage in Manchester
Emily Sergeant
One of the most beloved stage plays of the 21st Century is returning to Manchester.
Based on the celebrated 2003 novel of the same name that captivated readers worldwide, and inspired a groundbreaking National Theatre production, The Curious Incident of the Dog in the Night-Time is returning to one of Manchester‘s most iconic stages in early 2027 as part of a major UK tour.
The new play is adapted from Mark Haddon’s multi-million-selling novel by acclaimed Playwright Simon Stephens, and will be directed by Ned Bennett.
Taking over the Manchester Opera House stage in March 2027, critics have described the production as ‘inventive, gripping, and moving’.
The Curious Incident of the Dog in the Night-Time combines the intrigue of a whodunnit with a powerful coming-of-age story to create an ‘unforgettable’ theatrical event.
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If you’re not familiar with the plot, the play tells the story of Christopher Boone – a gifted child with a brilliant mind for numbers, but unsettled by the unpredictability of people and everyday life.
When a neighbour’s dog is killed, he finds himself under suspicion, but determined to prove his innocence, Christopher becomes both detective and suspect, drawn into a mystery that grows darker and more complex with every clue he uncovers.
What begins as the search for a culprit soon reveals secrets closer to home, ultimately forcing him to confront truths that will test his courage, his family, and his understanding of trust, independence, and the wider world.
The Curious Incident of the Dog in the Night-Time is coming to Manchester / Credit: Supplied
“The journey of The Curious Incident of the Dog in the Night-Time has been an extraordinary adventure,” commented Playwright Simon Stephens, as the new adaptation was announced this week.
“It has taken me all over the world. From church halls to enormous auditoria, and from school drama clubs to Wembley Way.
“I am thrilled that Christopher Boone is about to head out again through the United Kingdom. He is a boy defined by his determination and his bravery. This feels like a time when those characteristics are more urgently needed than ever.”
The Curious Incident of the Dog in the Night-Time is coming to Manchester Opera House as part of its UK tour from Tuesday 2 – Saturday 6 March 2027, and tickets go on general sale next Friday (21 November) at 10am.
Manchester set to host five UEFA EURO 2028 matches – including England’s opening game
Emily Sergeant
Manchester has been confirmed to be the host of five matches at the upcoming UEFA EURO tournament in 2028.
This also, crucially, would include England‘s opening match, should they qualify directly.
The joint announcement by Manchester City and Manchester City Council today comes as UEFA has now released key details about the UK & Ireland 2028 competition – which, as it stands, is less than 1,000 days away.
It has been confirmed that the Etihad Stadium – which is known as The City of Manchester Stadium when not relating to Manchester City football club – will host four Group Stage matches across four different groups, offering both local and international football fans the chance to see a range of different national teams in action.
On top of this, Manchester will also be the host a Round of 16 knockout match as the tournament progresses.
UEFA EURO 2028 will kick off at the National Stadium of Wales in Cardiff on Friday 9 June 2028, culminating in the Final at Wembley Stadium on Sunday 9 July 2028.
Across the UK and Ireland, nine stadiums will host matches during the upcoming tournament – with other northern stadiums including Everton Stadium in Liverpool, and St James’ Park over in Newcastle.
More than three million tickets – as sold by UEFA – are set to be available for the tournament, and more information on this will be issued in due course.
Following an independent assessment, UEFA EURO 2028 is expected to generate up to £3.6 billion in socio-economic benefits for the UK and Ireland between 2028 and 2031, with benefits including job creation, regional growth, and direct spending from international visitors.
The countdown has started in Manchester for #EURO2028!
Five matches are scheduled to be played here – including England's opener if they qualify – and more than 300,000 fans will be welcomed to the city in June 2028.
Emily Sergeant -
15th October 2025 
