A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Traitors star and comedian Joe Lycett is putting cash behind the bar at two Manchester pubs
Daisy Jackson
Comedian Joe Lycett is putting money behind the bar at two Manchester pubs this week, as he continues to encourage people to get out and support their local boozers.
The TV favourite – who is also currently one of the stars on The Traitors – announced the news as he bid farewell to his fictional TV pub The Lycett Arms.
On the show, he said: “There are 45,000 pubs in the UK – go and give them some love.”
Joe Lycett then proceeded to list 30 brilliant pubs up and down the country, including two in Manchester, and announced that the drinks are on him this week.
He told audiences: “[This] Friday I’ll be putting a little bit of money behind the bar in all the pubs you’ve just seen. I hope you can have a drink on me.”
The pubs he picked out in Manchester are the iconic old boozer The Peveril of the Peak, and the excellent pub and comedy venue The Old Monkey.
The Peveril of the Peak on Great Bridgewater Street is a real icon in the city centre, with its green tiled exterior and its cosy interiors.
Until recently, it was run by legendary local landlady Nancy Swanick, who died in July at the age of 96.
The Peveril of the Peak pub in ManchesterInside The Pev
Commenting on Joe Lycett’s post about his pub offer, they wrote: “You are all more than welcome at The Pev. Give me a shout and I will sort you out with a pie, Joe.”
The Old Monkey, meanwhile, is famed for its comedy nights run by Trapdoor Comedy Club, and for its open mic sessions, as well as award-winning beers.
The Portland Street pub has also very kindly agreed to match Joe Lycett’s donation, which means double the budget for pints for Mancs.
The Manchester restaurants and bars shortlisted for the MFDF Awards 2026
Daisy Jackson
The Manchester Food and Drink Festival Awards – better known as the MFDF Awards – have revealed the shortlist of local restaurants, bars, cafes, chefs, and more that are up for the city’s ultimate accolade.
Dozens of outstanding local businesses are nominated across 17 categories, covering everything from food trucks to Michelin Star chefs.
The winners will be revealed at the MFDF Awards ceremony on Monday 25 January, which this year will be held at Medlock Square’s City Hall for the first time.
Sponsored once again by Therme Manchester, the MFDF Awards celebrate the outstanding talent in Manchester’s hospitality scene.
Categories have been chosen to showcase new openings, talented chefs and producers, neighbourhood favourites, top restaurants, great pubs, and plenty more.
The shortlist has been selected from a list of submissions by the MFDF Awards judging panel, made up of leading food and drink critics, writers and industry experts.
As well as the public vote, judges will mystery shop venues in a number of categories and will score venues based on their experiences. The mystery shopping and public voting period will end at midnight on 11 January 2027 when the polls will be counted and combined with the judges’ scores and the winner of each category will be chosen.
The awards are now open to public vote on the MFDF website HERE.
Alexa Stratton-Powell, Awards Director of the MFDF Awards, said: “We’re proud to reveal this year’s MFDF Awards shortlists and shine a spotlight on the very best of Greater Manchester’s food and drink scene.
“The awards celebrate the incredible talent, creativity and diversity that make our region a world-class food and drink destination. We’re encouraging everyone to get behind the nominees by voting for your favourites, visiting the shortlisted venues and showing your support for our brilliant hospitality industry.
“We’re also looking forward to bringing the industry together on 25 January 2027 for a fantastic night of celebration and to crown this year’s winners.”
The Community Food and Drink Project of the Year, sponsored by Therme Manchester, is being decided through a separate judging process. The award celebrates initiatives making a positive difference to communities across Greater Manchester, from tackling food poverty and promoting sustainability to improving access to healthy food and bringing communities together.
The Howard and Ruth Award for Outstanding Achievement will also be presented on the night to recognise an outstanding contribution to Greater Manchester’s food and drink industry, with no public shortlist for the category.
The Manchester restaurants and bars on the MFDF 2026 shortlist
1. Affordable Eats Venue of the Year (Sponsored by Therme Manchester)
Sips n Dips in LevenshulmeNoodle Alley in ChinatownCredit: The Manc Group
Al Madina – 76 Wilmslow Rd, Manchester M14 5AL
Noodle Alley – 56A Faulkner Street, Manchester M1 4FH
Sips & Dips – 994 Stockport Rd, Manchester M19 3WN
Que Huong Viet – 76–78 Oldham Rd, Ancoats, Manchester M4 5EB
Kabana – 52 Back Turner Street, Manchester M4 1FR
Bahn Mi 782 – 782 Wilmslow Rd, Didsbury, Manchester M20 2DR
Zaytoni’s – 12 Oldham St, Manchester M1 1JQ
Cafe San Juan – 27 St Petersgate, Stockport, Manchester SK1 1EB
Previous winner – Double Zero
2. Takeaway of the Year
Kool Runnings – 118 Chorlton Road, Old Trafford, Stretford, Manchester M15 4AN
Rita’s Reign – Piccadilly, Manchester M1 1LY
Chicken Run – 6 Yarburgh St, Whalley Range, Manchester M16 7FJ
Viet Deli – 22 Blackfriars Street, Manchester M3 5BQ
Levenshulme Bakery – 842 Stockport Rd, Levenshulme, Manchester M19 3AW
The Post Box Shawarma – 543 Wilbraham Rd, Chorlton-cum-Hardy, Manchester M21 9PP
The Manc -
14th July 2020 
