A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Top-rated Manchester chippy Hip Hop Chip Shop confirms it will soon be closing
Danny Jones
Not the news we wanted to go into the weekend writing but, sadly, we have word of yet another loss to Manchester hospitality as The Hip Hop Chip Shop have announced they will soon be closing.
Rated not just one of the top-rated chippies in Greater Manchester but having been named the second beast in the UK back in 2023, Hip Hop Chip Shop‘s success story is one we’ve loved watching.
First opened back in 2014 (how time flies), the chippy started out as nothing more than another street food stall serving out of a converted trailer designed to look like a boombox; it was cool, great value for money and absolutely delicious.
However, now over a decade later and having opened their brick-and-mortar site in Ancoats, the present financial pressures of the sector have taken their toll just like they have so many others and Hip Hop Chip Shop confirmed they will be early closing next month.
Bidding an emotional goodbye on social media, they wrote: “After 11 years, we’re unfortunately joining the chorus of independent businesses in Manchester and beyond, calling it a day.
Although Ancoats was an amazing area for us to embark on our bricks-and-mortar dream, the cost increases from Brexit, Covid, energy, VAT (halving it would save a lot in the industry), BB Loans etc. has meant it’s unviable in its current form – we would’ve had to increase prices much more than we’d be comfortable with to get the margins we need to keep going.
“It’s an extremely tough decision given it’s 15 years since the idea was born in my early 20s – then three mates whilst working other jobs began building it from scratch every weekend, to then quitting our jobs and taking a leap of full-time faith. Ultimately, we need to listen to the head, not the heart.”
Founder Jonathan ‘Ozzie’ Oswald goes on to add, “We wanted to give enough notice to support our amazing team in finding new jobs, making sure all our suppliers are paid up and provide our supportive customers with the last chance to eat/drink/party with us.”
Although they started they are exploring the possibility of keeping their trailer (which made its Christmas Markets debut just this past year) going at regular locations like the Etihad Stadium, the rest of the business as we know will be shutting down in a matter of weeks.
How it all started.The food’s been unbelievable since the start.Credit: The Manc Eats
Sharing a lengthy farewell message in honour of their fellow contemporaries and competitors, equally lauded Chips @ No.8 in Prestwich said: “We honour those who dared to do it differently. The Hip Hop Chip Shop in Manchester city centre were inspirational to us when we were setting out.
“They turned fish and chips on its head and did it how no one else thought possible. Centred on community with a high-quality product that championed sustainability and the alternative, we deemed them Gods of the fish and chip world and untouchable…
“Yet another independent food-based business to succumb to the economic crisis that has enveloped us and to date, the one that has hit us hardest. This latest closure most certainly won’t be the last. The government need to wake up fast and support small independent businesses before there are no more…
“If you haven’t been before then you really should, before it’s too late.”
You can find their remaining opening hours in the full Instagram post and the staff have assured all they’ll be open as normal in Manchester and at the Carlton Club in Whalley Range until their closing party on Saturday, 2 March, where guests can come along and have one last bite – and more than a few beers.
Responding underneath the post, one person commented: “The doors might be closing, but what you’ve done for us will never ever be forgotten. It’s impossible to talk about Manchester Hip Hop without talking about the Chippy.
“From Manchester to Vegas, tales of a Chippy that supported a culture, community and served dam good food will be told with smiles on our faces and heavy hearts.”
As for the Hip Hop gang, they signed off simply by saying: “It’s been a privilege to be able to feed you all whether it’s been at a music festival, kitchen takeover, wedding, corporate party and also put on some top events in a chippy! HUGE thanks for your support!
RIP to HOP, you were the modern Manchester chippy OGs and we sincerely hope it’s not forever.
Nothing short of a perfect plate – you will be missed x
Manchester’s reigning Chef of the Year unveils new restaurant
Danny Jones
A brand new restaurant from Manchester Chef of the Year, Shaun Moffat, and a small team of hospitality heavyweights is opening in the city centre.
The former Manteca, Hix and St. Leonards chef, who has gone on to earn even plenty of local acclaim thanks to his work at the Edinburgh Castle in Ancoats and most recently Maya in the Gay Village, is now set to embark on his own venture and will soon become the Chef Patron of a brand new concept.
Although there aren’t too many details just yet, Moffat and co. are promising to focus on two core principles: ‘Northern hospitality and thoughtful British cooking’.
Set to take the lead on Winsome Restaurant sooner than you think, should everything stay on schedule, Moffat and the new restaurant will be housed on Princess Street, adjoining the Whitworth Locke Hotel, as they cook to the masses from this historic corner of Manchester.
Winsome will be opening in the old Peru Perdu site, which sadly closed back in May 2024 after being given notice by the landlords next door.
The South American spot had proved a popular one for half a decade but has sadly been vacant ever since, but neighbours Foundation Coffee and the aforementioned Whitworth remain frequented city centre destinations.
With that in mind, the man voted ‘Chef of the Year’ at the most recent Manchester Food and Drink Awards and who notched a spot in the UK’s Top 50 Gastro Pubs during his time at the Castle, will be hoping to welcome diners back into the building and continue his success at Winsome.
The aim, more specifically, will be to bring local and seasonal produce and deliver a regularly changing menu that showcases the very best of ingredients, all with a comforting familiarity and a touch of Moffat’s own modern flair. But there are plenty more brains and pedigree behind this new opening too…
The drinks programme at Winsome will be led by none other than Tom Fastiggi, who previously worked at the industry-leading and equally award-winning Schofields. There will be a selection of hotel classics and familiar drinks alongside a strong no and low selection and some of Fastiggi’s own creations.
Wine will also be a focus with a sommelier served and curated list focusing primarily on old-world wines delivered again with Winsome’s laidback personality and flair.
Fastiggi and the Winsome team will also take over Whitworth’s stunning Atrium hotel bar (pictured above), providing a space for diners, hotel guests and passers-by to enjoy memorable bar food paired with delicious cocktails in the quaint setting of the Locke’s iconic glass structure.
“The Atrium space truly gives a unique feel to this bar. The drinks will be familiar and a warm welcome will await all guests. It’s a great new addition to Manchester’s hospitality scene”, says Tom Fastiggi.
Completing the team will be Owain Williams, founder not only of the renowned Belzan in Liverpool but, more importantly for us Mancs, Kampus’ Madre and Medlock Canteen over on Deansgate, among a number of other notable hospitality venues across the Northwest.
Quite the trio of talent with a wealth of expertise behind them.
Speaking on launching his own restaurant, Shaun Moffat added, “Opening the doors will be a big moment in my career, I am truly excited to share Winsome with the people of Manchester.”