A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Station South – The former Levenshulme train station saved from collapse to become community hotspot
Daisy Jackson
If you were to ask someone to paint a picture that summarised ‘community’, you’d like end up with a drawing of Station South in Levenshulme.
From families clustered around tables inside to chattering pals catching up on picnic tables outside, to cyclists pulling in for a bike service and a takeaway coffee to people admiring the on-site urban garden, this is a community hub for all ages and walks of life.
This is a room where you’ll see cotton baby grows and lycra one-piece suits and oversized denim and linen dresses all running along together.
Station South has a regular programme of events, from planned cycling trips to maintenance masterclasses, pub quizzes and mini markets.
Every Friday, DJs pop up for the weekly Platform Social, spinning disco, funk, soul and much more, and they host open deck nights where anyone with a vinyl collection can get involved.
The building itself has been restored beautifully, with plenty of odes to its former life, from the wooden ceilings to the parquet floor.
It’s located around the halfway point of the Fallowfield Loop – in fact the busy cycleway passes directly underneath Station South. You can sit in the sunny side room and watch people cycling, running, scooting and skating along beneath you.
A sunny side room looks over the Fallowfield Loop. Credit: The Manc GroupThe outside space at Station South in Levenshulme. Credit: The Manc GroupA sunny side room looks over the Fallowfield Loop. Credit: The Manc Group
Outside, there’s a sunny terrace bedecked with festoon lighting, and their little patch of green has been thoughtfully rewilded with native wildflowers and hedging.
There are picnic tables perched beneath pergolas crawling with plants, and even a few raised beds growing herbs.
As is so often the case with these suburban venues, Station South has a little something for everyone and for every time of day. That means roast dinners on Sunday, family-friendly seasonal menus, local beers, great wines, and plenty more.
On its breakfast menu is a fall-off-your-bike-in-delight breakfast muffin – the Manc Muffin – an intimidating stack of sausage patty, hash brown, cheese, egg, and relish. They don’t scrimp on the fillings. You’ll get in a mess eating it and you won’t mind.
We also ordered a confit tomato, halloumi and butter bean toast dish with just the right amount of pesto stirred through.
That intimidating Manc Muffin. Credit: The Manc GroupExcellent Station South Coffees. Credit: The Manc GroupHalloumi, confit tomatoes and pesto butter beans on toast. Credit: The Manc Group
On a Saturday morning the place is packed and bustling in a comfortable, familiar sort of way.
And without the community Station South now serves, none of this might have existed.
A once bustling and integral part of Manchester’s public transport network, the former Levenshulme Station was gradually downgraded as electric trams arrived, war ravaged the economy, and the railways were nationalised.
The building slowly stopped serving passengers, then reduced to goods only, then became a coal depot that simply watch trains pass through on their way to Manchester Central, until that also closed in 1969.
Inside Station South now. Credit: The Manc GroupInside Station South now. Credit: The Manc Group
In the late 1990s, a small group of keen cyclists rallied to have the old railway line turned into an urban greenway that would link up key South Manchester boroughs – this is, of course, the Fallowfield Loop (not actually a loop, before you get lost).
But the building above whizzed through several different iterations as various retail units before being almost completely abandoned and quickly falling into disrepair.
In 2017 a group of Levenshulme locals started their mission to bring the dilapidated but still-beautiful building back into use.
The Clink – The top-rated northern restaurant where your meals are prepared by prison inmates
Daisy Jackson
The Clink is a very extraordinary restaurant in its own right, serving impeccable dishes in a beautiful setting.
But what makes it even more extraordinary is that it stands in the grounds of HMP Styal – an active women’s prison in Cheshire – and is staffed by inmates.
Everything you eat is cooked and served by these students in training, helping them to get a foot in the door of the hospitality industry when their sentence ends.
By the time they finish their shifts at The Clink, they’ll have worked towards their City & Guilds NVQs in Food and Beverage Service, Professional Cookery and Food Hygiene.
It is, as the charity says, ‘their first steps towards a new life’.
So this spot definitely does good for the women here at HMP Styal – but it is also an absolute treat for members of the public too, regardless of its wholesome roots.
The Clink is based inside a converted chapel in a beautiful and leafy corner of Cheshire, with the National Trust’s Quarry Bank just on the doorstep.
Inside, beneath a towering wooden ceiling and colourful stained glass windows, the restaurant itself boasts a simple, historic grandeur.
Inside The Clink restaurant in Styal. Credit: The Manc Group
There are parquet floors underfoot and you can even still see the remains of the chapel’s organ, now standing proudly above the doorway into the kitchen.
The leather upholstery and boardroom tables inside have all been made by prisoners at HMP Frankland.
During the day the menu breaks down into all-day brunch dishes, small plates and hearty larger ones.
For brunches that includes a delightfully spicy shakshuka served with a flatbread, and one of the hand-on-heart best French toasts I’ve found, laced with a smattering of cinnamon and a warming winter berry compote.
Small plates come in the form of pork belly on a bed of red chilli jam and Asian slaw; and a highly-technical plate of beetroot served roasted, in gel form, and pickled, alongside little towers of goats cheese mousse and candied walnuts.
Beetroot and goats cheese, and pork belly small plates. Credit: The Manc GroupA spicy shakshuka on The Clink brunch menu. Credit: The Manc GroupFrench toast. Credit: The Manc Group
There are special evening sittings at The Clink too, where you can feast on four exceptional courses for just £40.
That menu currently includes a slow-cooked beef that falls apart as soon as it so-much as looks at a knife and fork, and a fillet of roast cod perched atop spinach puree and roasted leeks, topped with a bacon crumb.
And then come desserts that wouldn’t look out of place in a Michelin-level restaurant – all the flavours of the beloved Manchester tart, this time reassembled and elevated with raspberry gel, chocolate crumb, a coconut tuile, and coconut ice cream.
A deconstructed Manchester tart. Credit: The Manc GroupSlow-cooked beef. Credit: The Manc Group
There’s another British classic in Eton Mess, which has barely an inkling of ‘mess’ to it, a prettily-presented plate of meringue, fresh fruit and macerated berries.
The Clink consistently sits towards the top of the best restaurants in Cheshire. On TripAdvisor, it currently ranks first in Wilmslow and fourth in all of Cheshire overall.
After one brief lunchtime visit, it’s easy to see why.
And that pudding really does taste better knowing how much good work is going on behind the scenes.
To find out more, make a donation, or book your table at The Clink, head here.
They’re also hosting a charity night with Sacha Lord soon, who’ll be talking all about his life working in Manchester’s nightlife industry while guests tuck into a three-course dinner.
The Manc -
14th July 2020 
