A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
A friendly reminder that there’s a takeaway called Jack Grillish in Swinton
As were swept up in World Cup fever, football seems to be slowly consuming every other aspect of our everyday life, including food. Then we remembered there’s a takeaway called Jack Grillish.
lf you’ve never heard of the pun-based fast-food joint over in Swinton, Salford, Jack Grillish is the late-night grill and cult-favourite takeaway named after the man himself.
Despite only joining Manchester City back in August of 2021, it didn’t take long at all for Grealish to get his own takeaway named after him, as the Chorley Road spot formerly known as Food Station changed its name not long after.
Most football legends have to wait their entire career to have a foodstuff named after them, let alone an entire building. In fact, we went there a couple of months back to see it ourselves.
Jack Grillish‘s menu is exactly the kind of thing you’d expect to see at any no-nonsense takeaway in Greater Manchester: big burgers, lots of lovely chicken and plenty of naughty desserts.
Specialising in large trays of baked chicken, cheese and chips, it might not be the kind of thing the man himself can eat whilst away at England camp, but it’d certainly make for a banging tea for anyone watching the France game at home this Saturday.
Put another way, we’re hoping that by ordering from the gaff before the game, we’ll send a message out into the universe and not only will ‘Super Jack’ score but we breeze into the next stage of Qatar 2022.
If you also happen to be a bit superstitious, you can order from Jack Grillish HERE.
Featured Image — Jack Grillish (via Facebook)/Jack Grealish (via Instagram)
Three Greater Manchester restaurants named in top 100 places to eat in the UK
Three Greater Manchester restaurants have been named among the top 100 places to eat in the UK.
As per data compiled by food review and booking site, OpenTable, a trio of Manc eateries made it onto their official list of the best restaurants in the UK.
Now, we are by no means surprised to see 0161 represented on this list — we have some of the best food in the world here, FACTS — we were just expecting there to be more local names on it, but it’s still good to see that the picks weren’t just city-centre venues.
Without further ado, after collating thousands of reviews, here are the selections for 2022:
Gaucho is the Argentinian steak house located just off Deansgate on St. Mary’s Street that serves up some of the most perfectly-cooked meat and accompaniments you’ll find anywhere in town. The brand may have expanded to 17 different sites across the nation, but they’re not compromising on quality.
The five-star establishment is a favourite among famous faces like the City squad and according to one reviewer, it is “just the most beautiful experience… first class”. It’s no wonder it won best restaurant in Manchester earlier this year.
Next up is the beloved Kala Bistro located on King Street. The place specialises in combining fine dining with comfort food and never fails to deliver, so it just had to end up on this list. Owned by Gary Usher of Hispi in Didsbury, Kala had a following from minute one.
It’s a favourite among The Manc office, but don’t just take our word for it. One person wrote: “I cannot recommend this amazing restaurant enough. Food was wonderful, the staff were amazing. The overall experience was fantastic. Definitely will be returning”. High praise and well deserved in our books.
And then we come to a pick that really put on a smile our faces: The Cherry Tree at Blackrod over in Bolton. Renovated over lockdown, this place was always lovely but post-makeover its food has been better than ever. Most importantly, reviewers seem to agree.
The independent restaurant promises unpretentious, classic and seasonal cooking, local ingredients wherever possible and a “gorgeous ambience”. Not only do they deliver tried and tested favourites but they always manage to put a modern British twist on things. Give it a try.