From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
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Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
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What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
Video: The Manc Group
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
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And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
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“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
The Greater Manchester book café serving literary afternoon teas and build-your-own bouquets
Daisy Jackson
If you like your afternoon tea with a side of good books, there’s a Greater Manchester café where you can quite literally have your cake and read it too.
Tucked inside this charming bookish spot, afternoon tea arrives with an unexpected twist. Rather than being presented with the usual three-tiered stand, you’re handed a stack of heavy hardback books.
But don’t start worrying that you’ve accidentally wandered into a very niche library club. The books are hiding something.
Lift the covers in Peony & Parchment – or, more accurately, open the book-shaped boxes – and you’ll discover a full afternoon tea concealed inside.
There are dainty sandwiches to get stuck into, including tiny egg mayo, herby chicken salad, ham and mustard, and cheese and tomato focaccia, alongside a little quiche.
Then comes the scone – classic, fluffy and ready for the obligatory dollop of clotted cream and jam. And, because no afternoon tea should leave you feeling like you’ve been short-changed in the cake department, there are five miniature slices to work through.
Afternoon tea concealed in a stack of booksSome of the other bakes on display
There’s a Victoria sponge with a dreamy vanilla cream, lemon drizzle, rich chocolate cake, a Bakewell slice and a pecan pie, all sourced from a local bakery just across the alleyway.
It’s all served with a pot of tea or coffee, with the option to add a glass of prosecco.
And the bookish theme doesn’t stop at the afternoon tea.
Downstairs you’ll find shelves packed with books, including the intriguing ‘blind books’. Instead of judging a book by its cover, you’ll be given clues and a short summary of what lies inside before taking a gamble on your mystery read.
Downstairs in Peony & Parchment‘Blind books’A role playing village for kids
There’s also plenty here to keep younger visitors entertained, thanks to a children’s area complete with a mini role-playing village.
And if books and cake weren’t enough, there’s another string to this café’s bow.
The Bloom Bar lets you build your own bouquet. Choose the size you want, then wander around selecting your own stems and foliage to create something that’s uniquely yours.
You can build your own bouquetThe Bloom Bar at Peony & Parchment
Of course, you don’t have to be visiting specifically for the afternoon tea. The wider menu includes tapas, full breakfasts and sandwiches, making it just as suitable for a leisurely brunch, lunch or coffee-and-cake stop.
So whether you’re there to discover your next favourite novel, assemble a bouquet, entertain the kids or simply eat your way through five different miniature cakes, this is one café where there are plenty of chapters to explore.
Major pop star crowns humble rice and three cafe as ‘Jewel of Manchester’ ahead of sold-out gig
Thomas Melia
A beloved city centre takeaway has been given the title of ‘Jewel of Manchester’ by chart-topping UK singer Sam Smith.
Known for hits like ‘Stay With Me’, ‘I’m Not The Only One’ and more recently ‘Unholy’, UK pop-ballad act Sam Smith also likes to drop a food review every once in a while.
Currently on the road with a run of shows in Manchester and London for their ‘To Be Free’ live shows, Sam Smith is stopping off at some of our city’s much-loved spots.
On their food-reviewing account titled ‘Sam Served’, where they adopt the aptly-fitting nickname ‘Ham Smith’, Sam has visited restaurants across the globe – and most recently turned their attention to Manchester’s own This & That.
Smith decided to pop in and grab a cheeky rice and three from long-standing backstreet food business This & That, and it certainly went down a treat.
After sampling their amazing selection of meat, vegetable and vegan curries, the musician crowned this family-run Indian takeaway a ‘Jewel of Manchester’.
The hitmaker described this Northern Quarter Indian eatery as ‘Everything food should be’ and definitely enjoyed all the curries on offer ‘leaving belly and heart full’.
This & That prides itself on affordable and comforting food with its ‘Rice and Three Curries’ starting from just £6 – not bad for a city centre foodie spot.
Sam has racked up an impressive 490k followers via their ‘Sam Served’ profile, with famous faces like Lily Allen, Denise Welch and CMAT all wanting to know the superstar’s foodie thoughts.
After enjoying a curry or three, Sam Smith also made sure to feed their soul to by venturing down to Afflecks and getting lost in the music at Mars Tapes.
Recognised as one of the UK’s only cassette and tape shops, Mars Tapes lets you flick through their crates of physical media and even preview tracks before you buy with its dedicated listening areas.
It’s safe to say that Smith has ‘Latched’ onto Manchester’s independent business scene and we’re here for it.
The London-born artist has just released their latest album Hazel Eyes and is currently amid a UK residency tour with two dates in Manchester’s Albert Hall and eight shows set for London Coliseum.
Georgina Pellant -
28th February 2022 
