From farming to supermarket self-checkouts, robots have long been creeping in and taking the jobs of their human counterparts – but is a robot waiter a step too far?
Right here in Greater Manchester, there’s a Chinese all-you-can-eat buffet where your food is brought to your table by a robot. Yes, really.
The Chinese Buffet, or TCB Unlimited Dining Experience, has two sites in the region – one in Bolton. another in Wigan – and both use robots known as ‘Bella Bots’ to run food and drinks to diner’s tables.
These four shelves mean that ‘Bella’ can serve multiple tables at once, and even ‘chat’ with diners thanks to AI programming.
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Customers order all of their food from a bespoke app, then it’s brought to their table by the robot, which has shelves down its back and scoots confidently across the restaurant floor without bumping into anything around it.
You can order as much as you want for a fixed price, starting from £12.50 for lunch going up to £21.99 for a ‘Grand Buffet’ on Fridays and Saturdays.
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What’s on offer to you depends on the restaurant and the sitting time, but even at lunchtime for the cheapest price, you’ll still have a choice of roughly four soups, 11 starters, 16 mains, 3 sides and 9 desserts to get stuck into.
Video: The Manc Group
The robots were first introduced to the restaurant during the Covid pandemic, when strict rules required hospitality businesses to operate as table service only to stop the spread of the virus, but have proven even more useful as staff shortages continue to plague the industry.
She ‘never tires’, does not get sick, or require time off. She has also helped owners weather the storm of staff shortages and recruitment problems, during a period in which hospitality has faced some unprecedented challenges.
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And at a rough price of £14,500 a pop, ‘Bella Bot’ costs the owners of TCB much less than it would to employ a food runner or waiter for 40 hours a week on minimum wage.
Now that restrictions in England have been lifted, bosses have decided to keep her on as a valued member of the team – saying that she makes life easier for their human staff, too.
Paolo Hu, TCB managing director, told the Liverpool Echo earlier this month: “The hospitality industry is facing unprecedented challenges in recruiting staff at the moment, so anything we can do to make team members feel more valued and their jobs easier goes a long way towards keeping staff motivated and happy.
“Bella Bot is a great new addition to the team, making it possible for front of house staff to spend more time attending to the needs of our customers.
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“Bella never tires, she just keeps on going, making the return journey between kitchen and tables, literally hundreds of times a day, so our people can spend more time helping our customers have a great time”.
Feature image – TCB
Eats
Enormous Manchester venue set to open (again) after brief rebrand
Daisy Jackson
A huge, glamorous restaurant and bar space looks set to reopen just months after it closed down and attempted to rebrand.
SakkuSamba announced back in June that it was closing for a short while to undergo a refurbishment.
That news came after two years hosting all-you-can-eat sushi dinners and star-studded parties in Spinningfields, like an afterparty with Ne-Yo following his show at the AO Arena.
They wrote at the time: “Exciting News! We will be closing our doors on June 2nd for an exciting refurbishment and upgrade. We’re sorry to be closing for a little while, but stay tuned for updates over the next couple of weeks as we begin this transition!
“We can’t wait to show you what’s coming next soon!”
But then SakkuSamba never reopened and the space instead became Raft, essentially Manchester’s most boujie buffet.
Raft had a huge dining room upstairs, a hidden club room, a ‘toilet disco’, 360-degree DJ booths, and a ‘coastal boozer’ on the ground floor.
The restaurant when it was previously SakkuSamba. Credit: The Manc GroupVs when it was Raft. Credit: The Manc Group
Raft was only open for three months when it was suddenly bolted shut, with a forteiture notice in the window that was apparently linked to a ‘historic dispute’.
And now, in an unexpected twist in events, SakkuSamba has shared that it’s coming back to Manchester.
Keeping up okay? Let’s continue.
In the first post since announcing the temporary closure and refurbishment of both of its restaurants (in Manchester and in Bradford), SakkuSamba wrote: “SakkuSamba 2025. Manchester keep your eyes peeled, major announcement coming soon.”
If it follows the same format it took previously, that means a fusion of Brazilian and Japanese cuisine together in a swanky all-you-can-eat setting.
And hopefully it’ll last longer than poor Raft did…
Northern Quarter craft beer bar Fierce Bar announces sudden closure
Thomas Melia
A much loved independent craft beer bar in the heart of the Northern Quarter is set to close before the end of the year.
Fierce Bar, which opened in Manchester city centre in 2020, has been a firm favourite for Mancs and visitors alike with their range of beers and IPAs.
The Fierce Beer company has established itself as a leading force within the beer community winning ‘Scottish Brewery of the Year in 2021’ and numerous Scottish Beer Awards.
Their wide range of drink flavours pay homage to varieties from the USA and offered people who frequented their Thomas Street site in the Northern Quarter were treated to a refreshing taste of the transatlantic.
The Thomas Street bar had previously been home to 57 Thomas Street, a bar operated by Marble Brewery, which also operates The Marble Arch.
In a post on social media which opens with, “Some sad news…”, the company have stated: “We face continually spiralling costs that unfortunately mean it’s going to be unsustainable to continue operating the venue viably going forward”.
There’s still some hope as beer brand have also announced: “This is not the end for Fierce Beer south of the border though; we’re continuing to keep an eye on the market and aim to get back as soon as we can with a new physical location.”
Anyone wanting to continue the bar’s legacy in Manchester can sport the indie establishment’s range of t-shirts, hats and funky glasses, some of which adorned the walls.
Being a Scottish born and bred brewery, if you’re still after your alcohol fix, you can still visit their two other locations in Edinburgh and Aberdeen next time you’re heading up north.
The last day of trade for Fierce Bar will be 20 December where the founders Dave and Louise will be heading to the Manchester site say a sad goodbye.
As it will be the final night of service ever, the team are urging anyone to pop down for a pint or two to commemorate the Manchester home.
It’s a shame to see such a well-used city centre social space shutting its doors, however Fierce Beer loyalists fear not as their online website is still very much alive and thriving here.
Georgina Pellant -
28th February 2022 
