A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
A new restaurant serving seafood boils is opening at Printworks in Manchester
Daisy Jackson
Shrimp Shack is set to open its first restaurant outside London this summer, with a new site in Printworks in Manchester.
The new restaurant will be serving seafood boils, as well as huge £19.95 platters, £10 lunch deals, and cocktail pitchers.
Shrimp Shack is set to open in the former Frankie & Benny’s site, beneath Printworks’ dazzling digital ceiling.
The restaurant is already cult-followed with its London locations, where it’s built a solid reputation for generous portions and bold flavours.
Shrimp Shack favourites include various seafood boils, a dish with its roots in the Southern states of the USA, including their shrimp boil, seafood boil, and the lux lobster boil.
Each boil is loaded with shrimp, seafood, sausages, corn on the cob, boiled eggs, spiced rice and peri chips, in the brand’s signature secret sauce.
There’s also set to be a Shack Savers Selection, with five huge dishes (battered fish and shrimps, a 12oz Wagyu steak, grilled salmon with prince shrimps, surf and turf, and grilled shrimp and calamari) priced at just £19.95, including two sides and a choice of sauces.
At lunchtimes, there’ll be £10 dishes like the Sprimp Rich Po’ Boy sandwich, the double cheese smash burger, and a veggie option (or you can upgrade to a lobster roll for £5).
And there’ll be refillable soft drinks, freshly-blended smoothies, milkshakes, mocktails, and sharing pitchers.
Shrimp Shack opens in Printworks this summer, serving seafood boils and platters
Rish Gola, co-founder of Shrimp Shack, said: “Shrimp shack was born in London to redefine how people enjoy premium seafood; served fresh and fast, where bold flavours are brought together with everyday dishes.
“Shrimp Shack has a strong appeal with ethnic communities, family diners, and groups of friends who come together over big flavours and generous seafood feasts.
“Our accessible pricing and high-quality dishes create apremium fast experience that welcomes everyone.”
Dan Davis, general manager at Printworks, said: “We’re delighted to have secured Shrimp Shack as Printworks’ latest tenant, its first location outside of London and another exciting restaurant to add to our offering.
“Shrimp Shack’s unique and distinctive offering is perfectly aligned with our aim to deliver high quality experience-led concepts right in the heart of Manchester.”
Top Manchester restaurant ‘so chuffed’ after receiving glowing national review
Daisy Jackson
Top Manchester restaurant Skof has received a stunning review from a national critic, with the team saying they are ‘so chuffed’.
The acclaimed NOMA restaurant, headed up by chef Tom Barnes, has rapidly become one of Manchester’s most decorated restaurants.
Not only does it proudly display its first Michelin star – earned in less than a year after opening – but it’s also been named the coveted AA Restaurant of the Year.
And now Skof can add a rave Guardian review to the list too, with critic Grace Dent heaping praise upon the business.
She said that Skof is ‘well worth the hype’, describing it (much like its parent restaurant L’enclume) to be ‘one of those intensely relaxed yet still ferociously fancy restaurants’.
Dent praised ‘hugely scoffable’ snacks like a cheese biscuit topped with broad bean, pike roe and shiso, as well as a lightly set custard with truffle and mushroom dashi (‘a quiche filling on steroids’).
In her Guardian review, she also loved the final course always served at Skof no matter how much the menu changes with the seasons – the tiramisu served from a giant bowl, tableside.
“The final hurrah: that scoop of Tom’s dad’s tiramisu, served from a big bowl,” Grace Dent wrote.
“It’s a clunky, sentimental and, ultimately, glorious end to the meal. Many Michelin-starred restaurants bookend your visit with a gift of seeds, teabags or fancy chocolate, but at Skof they send you on your way with this tiny taste of boozy stodge that’s both incongruous with everything that went before but at the same time is also symbolic of Tom Barnes’ life and everything that went before.”
Grace Dent heaped praise on Skof in a recent Guardian reviewSkof placed 29th in the National Restaurant Awards
The amazing review also said: “Fine dining can at times be truly maddening, and leave diners hungry and hoodwinked, but Skof is proof that this often precarious blend of pacing, staging and portion size can be properly magical.”
She signed off by saying: “Skof is clever and emotional… It’s also well worth the hype, so do try to nab a table, if you can. It’s fancy, yes, but it also fills you up. This is fine dining that even a naysayer would like.”
Skof has said that it’s ‘so chuffed’ to receive the review, which landed in The Guardian on the restaurant’s second birthday.
They wrote: “Our 2nd birthday just got a quite a bit more special with an absolutely amazing review from @gracedent. We’re so chuffed with the write up. Hope the man from the traitors comes down, so we can serve him a crumpet.”
You can read Grace Dent’s full Skof review in The Guardian here.
The Manc -
14th July 2020 
