A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
New two-storey Latin BBQ restaurant, bar, and music venue Dahlia opens in the Northern Quarter
Lydia Mastrolonardo
The Northern Quarter has welcomed a huge two-storey Latin BBQ restaurant, bar and music venue, brought to you by the same team behind Manchester’s beloved Firehouse and Ramona – you just know it’s going to be good with names like that.
Taking over the site formerly home to Pie & Ale, Dahlia has a few different concepts under one roof, but don’t let that confuse you too much.
Up first is Barbacoa Cósmica, an open-fire grill kitchen, with cooking inspired by Latin America and the southern states of America. As the Northern Quarter’s first open fire grill kitchen, guests will have the unique experience of being able to watch the chefs in action, from their kitchen counter seats.
The concept is the product of years of travelling across Latin America, exploring regional recipes and techniques, then condensed down to allow us to take a road trip from San Diego to Jalisco, Mexico City to Oaxaca, all from the comfort of our seats.
Dahlia is also be home to Bar Más Bonita, translating to ‘most beautiful bar’, a lively Liquorita serving up all sorts of Latin American specialties – think vibrant, handcrafted cocktails and salted rims with tequila, mezcal, rum and Latin spirits.
In the evenings, the space will transform into Dahlia Stereo, an intimate two-storey music space powered by a bespoke Hatchett Sound system.
Every element of the venue has been carefully considered by sound engineers and acoustic specialists, including Jonny ‘Oppo’ of Neuron Audio, to ensure the best listening experience possible.
Dahlia in the Northern Quarter. Credit: The Manc Group
Jonny “Oppo” said: “We have been building and working with sound systems for years, but Manchester’s bars and restaurants have never had an installation at this level. Every detail of the room has been designed around how music should sound and feel. It is genuinely exciting for the city.”
In addition to this, the iconic Jonjo Williams of Maribou State and Rich Reason of Hit & Run, have carefully curated a music programme for September to give us a flavour of what’s to come, including sets from Gilles Peterson, Quantic, Gia Fu, DJ Die and Joey T.
With craft being central to the space, almost every element has been made by hand by the Dahlia team and its team of trusted independent artisans and specialist suppliers. From the artwork and upholstery, to the world class sound system and the team’s own bottled Latin spirits, it truly has all been carefully thought through.
To celebrate its launch, Dahlia is offering 50% off the food bill while the new team trains and gets up to speed on Wednesdays, Thursdays, and Sundays in September, before 9pm, when you book a table and follow @dahliastereo on instagram.
Brilliant Saddleworth restaurant shares statement after devastating fire that brought village to a standstill
Daisy Jackson
A brilliant restaurant in Saddleworth has been left ‘badly damaged’ after a huge blaze ripped through it yesterday afternoon.
Hot Duck in Uppermill, a modern Chinese establishment tucked above a takeaway, said that the fire on Sunday 6 September has been ‘devastating’.
Both Hot Duck and Hei Hei, which share a building on the village’s high street, will be closed for the foreseeable future.
But in a statement, Hot Duck said they will ‘do everything we can to come back stronger’.
They reassured customers that everyone is safe following the blaze.
Six fire engines from across Greater Manchester scrambled to the fire yesterday, with High Street closed while emergency services attended.
Locals were asked to avoid the area on Sunday evening.
Hot Duck said in a statement: “Thank you to everyone who has reached out over the last 24 hours. As many of you know, our restaurant has suffered a devastating fire affecting our whole building.
Inside Hot Duck in Uppermill before the fireHot Duck’s incredible dim sum
“Thankfully, everyone is safe, and for that, we’re incredibly grateful. We are still processing what comes next.
“It’s heartbreaking to see something we’ve worked so hard on over the years so badly damaged.
“The kindness, messages, calls, and offers of help mean more than we can put into words. To our customers, friends, neighbors, suppliers, and the wider community, thank you. Your support has given us hope at a time we really needed it.
“For now, the restaurant will remain closed while we begin the long process of rebuilding. It won’t be easy, but we will do everything we can to come back stronger. We’ll keep you updated. We will be back.”
The Manc -
14th July 2020 
