Slam Dunk, a huge rock and punk festival, has issued a statement apologising to fans for ‘issues’ on site.
Festival organisers address a range of problems at the site – which takes place simultaneously in both Temple Newsam in Leeds and Hatfield – ranging from traffic flow, car parking, food vendors, toilets, accessibility and queues.
The lengthy statement said that the Slam Dunk team would ‘conducting a thorough investigation, whilst working extremely hard to rectify all problems for future events’.
It comes after hundreds of festival-goers complained of poor organisation and ‘overcrowding’ at both sites – though Slam Dunk has sought to assure people that it was not oversold, The Hoot Leeds reports.
A common complaint amongst fans was the huge waits for food traders, with many reporting that they gave up and didn’t eat.
ADVERTISEMENT
This year’s festival was headlined by Enter Shikari, The Offspring, and Billy Talent, drawing in thousands of music fans from across the north.
One person said: “Had a great day today at @SlamDunkMusic but definitely lessons to be learned – queues everywhere were a joke (1hour+ minimum) and people were going hungry and without water or drinks because of it. Got to be sorted out for next year.”
ADVERTISEMENT
Had a great day today at @SlamDunkMusic but definitely lessons to be learned – queues everywhere were a joke (1hour+ minimum) and people were going hungry and without water or drinks because of it. Got to be sorted out for next year 👊 #slamdunk#Leedspic.twitter.com/TcRsaPOzn6
Someone else posted: “Three hour wait for food so we abandoned the queue. Now queueing for ice cream as a meal substitute while only hearing Flogging Molly. Got us trapped here all day with not enough of anything: water points, food, toilets, routes in&out. F*cking sh*te.”
One festival goer commented on Slam Dunk’s Instagram page: “I’ve been going to SlamDunk for years now but this year has to have been the worst! And might have possibly put me off for ever returning. It’s amazing seeing the festival grow, but when it reaches the point where people’s safety it as risk it might be worth reconsidering everything.”
Others followed with similar comments like “Luckily we left early because we were starving, the amount of people I’ve seen that have been complaining about waiting 2-3 hours to get out of the carpark or waiting 2 hours for a taxi is shocking. This used to be my favourite festival of the year, it’s my 6th slam dunk and now I’m having serious doubts of ever coming again just due to how poorly organised it was.”
ADVERTISEMENT
This will unfortunately be my overriding memory of @SlamDunkMusic 2023
Every person in this photo is in a food queue
Literally clogged the entire walkway with queues going in every direction & for as far as you could see
“Slam Dunk Festival would like to address issues which have been raised across the weekend.
“We recognise there were problems and that some customers did not have an experience to the standard which they expected. We would like to apologise for the issues which occurred and reassure our customers that we are committed to improving the event.
“We would like to assure all customers that neither event was oversold, and customer safety is, and always will be, paramount to the festival. Like all other major events, all our event plans were reviewed by local authorities and are in line with industry standards.
ADVERTISEMENT
“In response to the car parking and traffic issues, as previously highlighted there was an unprecedented number of cars arriving to the festival site who hadn’t pre-booked car parking. This alongside other external factors created a traffic flow issue which inevitably caused delays into the festival site. As a measure to combat the traffic flow issue we made the conscious decision to stop checking passes for parking to increase the rate of entry to the car park and to prevent further delays. Keeping this in mind, we have made the decision to no longer provide on the day car parking, from next year only those who have pre-booked their car park tickets will be permitted to park on site, along with other measures we are looking to implement, we believe these will create smoother entry into event.
“We also recognise the issues surrounding food vendors and queues. We were assured that we had an adequate number of food vendors for the expected number of attendees, however, we recognise that this wasn’t the case, and we are committed to increasing the number of traders at future events, along with where they are located.
“Similarly, we recognise related issues surrounding toilets and water points. We would like to reassure customers that these facilities are in line with industry recommendations and have been increased from previous years, however this is something which we will increase further for future events.
“We are also aware of access issues, and we will be contacting our access customers directly for their feedback.
“We recognise there are other issues not highlighted in this statement. We will be conducting a thorough investigation, whilst working extremely hard to rectify all problems for future events. We have always been committed to increasing customer experience and we welcome feedback to do this. We encourage customers to complete our post event survey to assist us with this.
“Slam Dunk Festival 2023 would like to thank everyone who has provided their indispensable feedback so far. If you haven’t already, please raise any concerns with us directly through our post-event survey.
“We are sorry about the issues that were encountered over the weekend, we take full accountability, and we are committed to improving our service.
“It is with your feedback, as registered in this survey, that we will be able to consider all concerns when planning future events. We apologise that some of you did not have an experience that was up to the standard you expect when you attend Slam Dunk Festival
ADVERTISEMENT
“We are listening to you. We will be updating you on our plans to improve Slam Dunk Festival 2024 later this summer once we have collected all of your feedback.
“Team Slam Dunk”.
You can leave your feedback for the Slam Dunk North Festival on this Google Form from organisers here.
The funds will help improve the already incredible music scene in Manchester, benefitting staples likes Night and Day Café, Matt and Phred’s Jazz Club, SOUP and more.
All of the donations will be distributed across six independent music venues and will be used for various instruments, PA equipment, backline technology and other necessities depending on the requirements of each site.
Elbow have teamed up with Co-op Live in aid of supporting Manchester grassroots venues.Credit: Supplied
This initiative has been keeping Manchester’s Northern Quarter in the forefront of people’s minds when it comes to live music as well as the impressive Co-op Live.
Alongside providing vital resources for these local institutions, Elbow teaming up with Co-op Live also helps cement the North West as one of the main powerhouses in relation to live music.
The latest efforts from the largest indoor arena in Manchester fall in line with celebrating one year of bringing some of the best live music to the city, being officially open for 12 months in May.
Co-op Live have made a commitment to the people and the planet, promising to donate £1 million annually to the Co-op Foundation.
The stunning Co-op Live venue, Manchester’s largest indoor arena.Elbow performing at Co-op Live, marking history as the first act to grace the venue.Credit: Audio North/Supplied
Manchester’s latest live music venue also contributed significantly to selected charities, including Happy Doggo – chosen by Liam Gallagher and Eric Clapton’s addiction recovery centre, Crossroads.
As Elbow teams up with Co-op Live, even more money is making its way to necessary resources, this time in the likes of crucial live music establishments.
Elbow front-person Guy Garvey says: “Playing Co-op Live’s opening night will stay with us for a lifetime, not least because of how incredible the room sounded.”
“When the venue donated funds in our name to support the city we love, it made complete sense to carry that through to the Northern Quarter and to venues that have meant so much to my bandmates and I throughout our career.”
Guy Dunstan, Senior Vice President and General Manager, Co-op Live, adds: “In the past year, I have been proud to see Co-op Live become an integral part of such an incredible city.”
“Teaming up with Elbow to directly support the venues that first put Manchester on the map, and to share something so intrinsic to us as venues – proper sound – is something truly special.”
Michael Ball and Alfie Boe at AO Arena, Manchester – tickets, times, setlist, and more for tour
Thomas Melia
Michael Ball and Alfie Boe are bringing their Together At Home tour to Manchester, here’s everything you need to know for their AO Arena gig.
The boys are back in town, and by the boys we mean multi-million selling vocalists Michael Ball and Alfie Boe, who are heading to Manchester this month.
This duo are no stranger to each other’s company making six collaborative albums since 2016 covering songs from The Greatest Showman, The Lion King and New York, New York.
Their latest release ‘Together At Home’ which doubles as the name for the tour sees the pair back to their good old tricks covering hits like ‘He Ain’t Heavy, He’s My Brother’ and ‘Ferry Cross The Mersey’.
These two powerhouses know how to sing in style and that’s why they’ve chosen the impressive AO Arena to host their brand new show.
Michael Ball and Alfie Boe UK tour dates
Sat 29 March – Cardiff, UK – Utilita Arena
Sun 30 March – Bournemouth, UK – International Centre
Tue 1 April – Nottingham, UK – Motorpoint Arena
Wed 2 April – Newcastle, UK – Utilita Arena
Fri 4 April – Manchester, UK – AO Arena
Sat 5 April – Liverpool, UK – M&S Bank Arena
Mon 7 April – Aberdeen, UK – P&J Live
Tue 8 April – Glasgow, UK – OVO Hydro
Thu 10 April – Leeds, UK – First Direct Arena
Fri 11 April – Birmingham, UK – BP Pulse Live
Sun 13 April – London, UK – The O2
Mon 14 April – Brighton, UK – Brighton Centre
Michael Ball and Alfie Boe tickets for AO Arena gig
Anyone looking at tickets for Michael Ball and Alfie Boe’s upcoming tour have plenty of opportunity to see these two singing their hearts out.
Fans of the duo better act fast as these tickets are very limited, starting from a reasonable £47.75 and reaching £98.75.
If you want to go all out on this occasion tickets are also available for The Mezz, which is the arena’s fine dining experience covering you before and throughout the show at a fixed price of £206.25.
What are the stage times for Michael Ball and Alfie Boe in Manchester?
AO Arena has a curfew of 11pm meaning you’ll still be able to make it home and pop the kettle on before you get your forty winks.
Their support act comes in the form of another duo, however these two mighty performers are magicians rather than singers.
The Conjurors are a worldwide renowned act famed by audiences and A Listers for their talents which they will be showing off in Manchester on the night.
How to get to AO Arena
Tram
For those of you heading to AO Arena, luckily it’s in Manchester Victoria Station and its integrated Metrolink stop.
Head along the pink, light blue or yellow lines directly to the Victoria stop and you can get off the tram literally spitting distance from the arena. You can find the full map HERE.
Train
Considering this live entertainment venue is situated right in the middle of one of Manchester’s most frequented stations, concertgoers should find no problem getting to the arena wherever they are.
Bus
A variety of buses cover AO Arena andVictoria Station on their route such as the 2 bus which stops a one minute walk away from the venue.
A full list of buses and their routes can be found HERE.
Getting there by car and parking
The Arena have their own official parking partners CitiParkwith 958 spaces including 40 Blue Badge parking bays, which can be booked in advance.
Alternatively, anyone attending a gig can park at their nearest train station and jump on a train service or the various Metrolink park and ride facilities.
Walk/cycle
Greater Manchester now also offers the option to hire bikes through the Beryl, with riders able to locate, unlock, get to their destination and then safely lock up the bike all through an easy-to-use app.
About the AO Arena
The AO Arena has a few strict policies to keep gig-goers safe, so make sure to check entry requirements carefully before you travel.
For example, only one small bag per person is allowed, and bags like backpacks, travel cases and laptop bags are not permitted inside the arena.
All bags are scanned on entry to check for prohibited items like laser pens, flares, projectiles, weapons, drugs and alcohol, and even selfie sticks.
Sophie Smith -
1st June 2023 
