Ticketmaster is being warned that its ‘in demand’ pricing system for Oasis tickets could be in breach of consumer law.
Which? is now calling on the Manchester band and the ticket website to refund fans.
In case you’ve been living under a rock, Oasis are reforming for a run of shows in the UK and Ireland next year, but the massively long-awaited reunion tour has faced controversy following Ticketmaster’s use of ‘in demand’ pricing – which came into effect when tickets to the gigs went on sale on Saturday 31 August.
Ticketmaster’s ‘in demand’ pricing is where prices surge if demand for tickets is high.
After waiting in a lengthy virtual queue, many Oasis fans had a nasty shock at the checkout when they found tickets were significantly more expensive than they’d expected them to be.
ADVERTISEMENT
Now, consumer group Which? says it believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing could have breached consumer law, and is calling on the company to “do the right thing” and refund the difference to fans who paid more than the expected face value for tickets.
Which? says it saw evidence that fans were shown one ticket price when they were queuing for tickets, only to have has that price taken away at the last second and replaced with a far higher – and unexpected – ticket price when the page reloaded.
ADVERTISEMENT
In one example, the cost of standing tickets – which was originally advertised for £151.25 – had surged to £337.50 each, due to this ‘in demand’ pricing.
This meant that four standing tickets, which is the maximum amount of tickets one person could secure in one order, would have cost an eye-watering £1,400 once the service and order processing fees were included.
The Consumer Protection from Unfair Trading Regulations (CPRs) protect consumers from unfair or misleading trading practices, and it’s this that Which? believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing for the Oasis concerts could have breached, as many fans were not informed about the price increase until after they had tried to add cheaper tickets to their baskets.
ADVERTISEMENT
“Under the CPRs, when advertising a product, traders must not mislead consumers with how prices are presented or leave out key pricing information that might be needed to make an informed decision about a purchase,” Which? said in a statement.
The Competition and Markets Authority (CMA)is also investigating whether Ticketmaster’s sale of Oasis tickets may have breached consumer law, and if this is found to be the case, this when would enable fans to seek refunds and compensation from both Ticketmaster, and Oasis themselves.
When Which? contacted Ticketmaster, the company said: “We are committed to cooperating with the CMA and look forward to sharing more facts about the ticket sale with them.”
Featured Image – Simon Emmett
News
Simon Wood announces gutting closure of Manchester restaurant after seven years
Danny Jones
Celebrity chef and Manchester local Simon Wood has announced that his self-titled WOOD Restaurant has sadly closed its doors.
The Oldham-born chef-owner who won MasterChef back in 2015, revealed the unfortunate news on Wednesday, 2 October, confirming that the First Street site will be closing immediately. Truly gutting.
Wood has remained one of Greater Manchester’s most-renowned chefs for the past decade, not to mention a huge advocate for supporting the hospitality industry, especially post-Covid and during the ongoing cost of living crisis.
Sharing an emotional post on Instagram, he wrote: “It is with much regret that I have to inform you that I must close the doors here at WOOD for good, with immediate effect.”
“We have had 7 years as part of the Manchester city dining scene and I’m very proud of what the team and I have achieved”, the 48-year-old continued.
“Sadly with COVID rent arrears now being demanded by our landlord and an increasingly difficult marketplace, energy increases, ingredient costs and soon-to-be spiralling business rates we just cannot make this work.”
“I’d like to thank everyone for your support and patronage over the years. Thank you, Simon.”
It was only at the start of the week that Wood shared a frustrated post about a group of no-show customers over the weekend that failed to even pre-warn that they would no longer be attending one of his most exclusive and costly experiences.
We’re starting to lose count of how many local businesses are unfortunately struggling in the face of the rising business rates and energy bills that all independents are facing at the minute.
It was only last month that we saw Almous Famous had to call it a day with their Withington location and beloved sandwich spot Micky’s sadly suffer the same fate. Even cult favourite Cafe Marhaba looks to have gone up for sale. So tough to swallow.
We’re genuinely gutted for everyone involved with the brand. All the best, Si – we know you’ll be back stronger than ever one of these days.
Featured Images — The Manc Group
News
No trams to run through major Manchester city centre station this weekend
Emily Sergeant
Arguably Manchester city centre’s most important tram stop is set to be out of action this weekend, with no services running through it.
In what is another part of Transport for Greater Manchester‘s (TfGM) ongoing programme of works intended to “maintain and improve” the Metrolink system and ensure tram journeys in Greater Manchester remain “safe, reliable, and accessible”, it’s been confirmed that no trams will run through Cornbrook this weekend.
Due to this, there will be a change to operating patterns across the majority of the Metrolink network on both Saturday 5 and Sunday 6 October.
As is often the case in instances like these, disruption to passengers is expected.
On Saturday and Sunday [5 and 6 October], no trams will operate through Cornbrook.
There will be a change to operating patterns and replacement bus services will be in operation.
On Saturday (5 October), the tram service pattern will change to Altrincham – Old Trafford, Bury – Ashton-under-Lyne, East Didsbury – Firswood, Etihad Campus – Bury (peak time only) / Victoria (after peak only), Manchester Airport – Firswood, Rochdale Town Centre – Deansgate-Castlefield (via Exchange Square), and The Trafford Centre – Wharfside.
Similarly, on Sunday (6 October), the only difference to the above service pattern is that the Etihad Campus tram will only run to Victoria, not Bury.
Services will operate every 12 minutes, except for on the Eccles line, where no trams will run at all.
TfGM is also warning that there may be changes to the first and last tram times during these works, but, in bid to help people still get to their destinations, three bus replacement services will operate from Firswood to Victoria, Old Trafford to Piccadilly, and Eccles to Piccadilly.
No trams will run through major Manchester city centre station Cornbrook this weekend / Credit: TfGM
The Old Trafford to Piccadilly bus service will run through Wharfside, while the Eccles to Piccadilly will travel via MediaCity.
“These works are a vitally important part of maintaining a safe and reliable network for all our customers,” explained
Ian Davies, who is TfGM’s Interim Network Director for Metrolink, said these works are “a vitally important part” of maintaining the Metrolink, and that work has been scheduled by TfGM to “minimise disruption to passengers and residents as much as possible”.
Emily Sergeant -
10th September 2024 
