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25th February 2020 News
Ticketmaster agrees to change ticketing procedures following Oasis dynamic pricing controversy
Emily Sergeant
Ticketmaster has agreed to change its ticketing procedures following the ‘dynamic pricing’ controversy over Oasis reunion tour tickets.
After a lengthy investigation, the Competition and Markets Authority (CMA) has secured formal commitments from Ticketmaster, known as ‘undertakings’, to make sure fans have the information they need when they spend their hard-earned cash to see the artists they love.
The leading ticketing platform will now be required to make it clear to fans what they will get for their money, and give more information about different ticket prices.
These undertakings require Ticketmaster to tell fans 24-hours in advance if a tiered pricing, or dynamic pricing, system is being used, and provide more information about ticket prices during online queues, helping fans anticipate how much they might have to pay.
Ticketmaster will also now have to ensure that tickets are described accurately, and do not give the impression that one ticket is ‘better’ than another when that is not the case.
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We’ve secured undertakings from #Ticketmaster to provide customers with more pricing information + make sure ticket descriptions are clear.
— Competition & Markets Authority (@CMAgovUK) September 25, 2025
This follows our investigation into the sale of OasisLive25 tickets.https://t.co/yi54hMLW0B
Once changes are in place fans can expect 👇
And finally, the ticketing platform will have to provide regular reports to the CMA to show how it has implemented the undertakings.
As mentioned, the CMA investigation comes following widespread concerns about the Oasis Live ’25 tickets sale.
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Two areas were identified as needing investigating following the sale.
The first being that Ticketmaster did not tell fans waiting in lengthy queues that standing tickets were being sold at two different prices, and that prices would jump as soon as the cheap tickets sold out.
The second being that Ticketmaster sold some ‘platinum’ tickets at almost 2.5 times the price of ‘standard’ tickets, and all without sufficient explanation that these offered no additional benefits over some ‘standard’ tickets in the same areas of the venue.
“Fans who spend their hard-earned money to see artists they love deserve to see clear, accurate information upfront,” explained Sarah Cardell, who is the Chief Executive of the CMA.
“We can’t ensure every fan gets a ticket for events as popular as the Oasis tour, but we can help ensure that next time an event like this comes along, fans have the information they need, when they need it – and the changes we’ve secured will give fans more information about prices and clear descriptions of exactly what they are getting for their money.
Read more:
- Oasis and Ticketmaster urged to refund fans hit by ‘in demand’ ticket pricing
- Government to review dynamic ticket pricing after ‘depressing’ Oasis drama
- More than 50,000 Oasis tickets set to be cancelled and re-listed for sale
“If Ticketmaster fails to deliver on these changes, we won’t hesitate to take further action.”
Featured Image – Simon Emmett (Press Picture)
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Soho House Manchester finally has an opening date – and we don’t have long to wait
Daisy Jackson
Soho House Manchester has finally locked in an opening date for its huge members’ club – the first in the North of England.
With a heated rooftop pool, on-site restaurant, late-night bar, and plenty of spaces perfect for networking and working, it’s been one of the biggest openings our city has seen in years.
And we’ve been waiting a while – Soho House had initially locked in 2022 for its launch into Manchester, but unavoidable delays with the building has pushed this back.
Its transformation of the historic Granada Studios building, at the gateway to the new St John’s district, has been ticking over for several years, and the site is finally almost ready to launch.
Soho House Manchester has confirmed Tuesday 25 November as its opening date, with memberships starting from £2,400 per year.
The members-only space will span across three floors of club space, as well as the rooftop and pool, taking over the upper levels of the old Granada Studios.
Members will have access to a specially curated programme of events, all year round.
On the eighth floor will be the main club floor, home to The Drawing Room (with a special menu for Soho House Manchester); the House Kitchen, serving classic dishes all day long; and the Pool Lounge, with morning coffees to evening House Tonics.
On the floor above will be the Club Bar, a late-night space with a dedicated bar and live DJs; and the Orange Room, a space for parties and gatherings with a backdrop of the city’s skyline.
Back down on level seven is The Studio, a space for meetings, events and parties.
Also opening later this year will be Mollie’s Motel, a stylish American-style hotel also created by Soho House.
Soho House opens in Manchester on 25 November – you can apply for a membership HERE, with prices from £2,400 per year.
If you want to know more of what Soho House Manchester will offer, head HERE.
Read more
- The luxury lakeside spa retreat an hour from Manchester with a private heated outdoor pool and loads more
- Science and Industry Museum FINALLY sets grand reopening date for iconic Power Hall
- adidas announces major in-store rewards in Manchester to celebrate the launch of iconic Superstar trainers
Featured image: Supplied
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