Manchester Airport has addressed a recent documentary that showed the struggles the transport hub has been facing.
Undercover footage captured passengers crawling along conveyor belts to get their own luggage after staff shortages left them waiting for their possessions.
The Dispatches episode, which aired on Channel 4 on Monday evening, was ‘inaccurate’ and out of date, Manchester Airport has said.
A spokesperson from the airport said they weren’t given a chance to address the claims made in the episode, which ‘risks unnecessarily misleading viewers’.
Stills from the Dispatches episodeStills from the Dispatches episodeThe Dispatches episode from Manchester Airport. Credit: Channel 4
Their statement also apologised to those customers who have experienced disruption so far this year but wanted to ‘reassure’ future passengers that progress has been made.
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The footage used in the documentary was captured by an undercover reporter a month ago, when queues were frequently stretching all the way out of the terminal buildings.
Dispatches also featured a Swissport baggage handler saying: “I give up, mate. I’ve just had enough already. It’s meant to be a two-man job – put me on my own.
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“Trust me, this one’s failed a little bit, trust me. I thought, ‘You know what, f*** them. I don’t give a f, mate. F them.”
A Manchester Airport spokesperson said about the Dispatches episode: “‘The whole aviation industry has faced challenges in recovering from the pandemic, but we have worked hard once the start of the year to prepare for the peak summer season. For our part, we have recruited more than 600 new staff into our security operation and nearly 300 more are due to start work in the weeks ahead.
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“This means we have not had to ask our airlines to cancel large numbers of flights, protecting the holidays of more than 3m people who will travel through Manchester Airport this summer. We are confident that, thanks to the progress we have made, the over-whelming majority will have a positive experience. As an example, in the last week more than 95% of passengers got through security in under 30 minutes.
Following the recent episode of Dispatches on Channel 4, we want to reassure passengers due to travel through Manchester Airport this summer. pic.twitter.com/KPCe3d2eEn
“While there will be moments when we, or our airlines, ground handlers and other partners, continue to face challenges due to our ongoing recovery, it is our view that Dispatches gave an inaccurate impression of the current state of operations and the experience that passengers will receive in the coming weeks.
“The undercover footage within Swissports baggage operation was several weeks old, as were almost all the case studies and mobile phone videos used. Many of the Issues highlighted in the programme related to airports other than Manchester. Despite several requests, we were refused a right to reply and not given the opportunity to challenge or factually correct any of the claims made. This prevented us from outlining the improvements made in recent months and risks unnecessarily misleading viewers about what to expect when they travel this summer.
“We apologise to any customers who have faced disruption during our recovery, and want to thank all of our colleagues for their hard work and dedication throughout.”
Featured image: The Manc Group
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‘Groundbreaking’ new police team launches on Bee Network to make it one of the safest in the world
Emily Sergeant
A ‘groundbreaking’ new policing model aimed at making the Bee Network one of the safest public transport networks in the world has launched.
Described as being ‘pioneering’, the first-of-its-kind approach – named the Transport Policing and Crime Command (TPACC) – will bring Greater Manchester Police (GMP), Transport for Greater Manchester (TfGM), and Greater Manchester Combined Authority (GMCA) even closer together to tackle crime, antisocial behaviour, and safety issues across the region’s transport network.
So, how will it work then? Well, according to TfGM, the command will ‘effectively establish’ the Bee Network as GMP’s eleventh policing district.
It will bring together up to 300 personnel, including new police officers, who are all involved in keeping the network safe and providing greater reassurance to passengers travelling across the region.
Efforts to keep passengers safe on buses, trams, active travel routes, and roads across Greater Manchester will be ‘strengthened’ through the new team – improving co-ordination in response to incidents, and helping to reassure communities.
A ‘groundbreaking’ new police team has launched on the Bee Network to make it one of the safest in the world / Credit: TfGM
The new team will also incorporate the existing Roads Policing Unit within GMP that includes specialist functions such as the Central Ticket Office, the Tactical Vehicle Intercept Unit, the motorbike unit, the Commercial Vehicle Unit, the Serious Collision Investigation Unit, and more.
Overall, the key focus of TPACC is to:
Increase public confidence on safety across the transport network
Reduce violence, antisocial behaviour and criminality across the transport network
Increase the number of users of the Bee Network across Greater Manchester
The launch of TPACC is said to represents ‘the next phase’ of Greater Manchester’s commitment to creating a ‘safer, more secure, and more welcoming’ transport network for everyone who lives, works, and travels across the region.
“I want a world-class Bee Network where everyone feels safe,” commented Greater Manchester Mayor, Bev Craig.
“Our new dedicated transport policing command will bring together more than 300 police and safety officers, with high-profile patrols across our roads and the Bee Network. It means a stronger presence in our communities and faster action when people need help.
“TPACC will also crack down on dangerous driving to reduce the number of deaths and serious injuries on our roads, which have devastating consequences for families and communities.”
Featured Image – TfGM
News
Two arrested after assaulting and burgling 90-year-old woman in Stockport suburb
Emily Sergeant
Two people have been arrested following reports of an assault and burglary at a 90-year-old woman’s home in a Stockport suburb.
While en-route to the incident in Heald Green – which was reported to Greater Manchester Police (GMP) at around 2:30am on 29 October – officers located the victim’s vehicle being driven by an unknown man.
The stolen vehicle made off from police before it lost control, went up a grass verge, and collided with a stationary vehicle.
Police confirmed that a white British man, aged 41, was arrested at the scene on suspicion of a burglary and serious assault, while a white British woman, aged 47, was also later arrested on suspicion of burglary and serious assault – with both remaining in custody for questioning.
The victim, a 90-year-old woman, was taken to hospital for treatment and is being supported by specialist officers, although luckily, her injuries are not life-threatening.
Enquiries are now ongoing, and officers are working to establish the full circumstances of the shocking incident.
“This was undoubtedly a traumatic experience for the victim, and we have specialist officers supporting her through this investigation,” explained Detective Inspector Craig Turner, from Stockport CID.
“This was a violent burglary and thanks to the brave victim reporting it, our officers made two swift arrests with the suspects taken into police custody to be interviewed.
“We believe this was a targeted attack and there is no wider risk to the community. Extra patrols of officers have been deployed to the area to offer reassurance to members of the community. Please let them know if you have any concerns.
“We are committed to tackling dangerous offenders and keeping our communities safe from harm.”
Daisy Jackson -
3rd August 2022 
