Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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MediaCityUK makes huge pledge to Salford Youth Zone
Danny Jones
MediaCityUK has committed a sizeable new pledge to nearby Salford Youth Zone, becoming a key patron for the increasingly important community cornerstone.
Initial work on Salford Youth Zone (SYZ) only began back in 2023 but is already promising to become an important outlet for so many through the borough.
Set to open later this summer and now with backing from none other than the hugely influential entity that is MediaCityUK, SYZ’s inaugural year will hopefully get off to a wonderful start.
As its own city with the national media hub boasting a huge reputation of its own, its great to get more eyes on and profile behind the project.
Teaming up with Salford Council and Empower Youth Zone (EMPOWER) – the youth work charity behind the already established HideOut Youth Zone in Gorton and the soon-to-open SYZ – MediaCity has become the latest and one of their most generous patrons yet.
Pledging a huge donation of £100,000, MediaCity will be supporting the charity at large with an extensive volunteering and business support programme over the next four years at the very least.
As a Landsec Futures employability partner and influential hub for the creative industries in the UK, MediaCity are looking to work closely with SYZ and its partners to provide greater access in creative spaces and with local businesses.
Landsec (who have recently acquired full ownership of the MediaCity brand) are equally committed to creating places that deliver lasting positive impact for both communities and the environment.
As per an official announcement of the partnership, “It joins the growing EMPOWER patron community, funding vital services that enable young people to break down barriers, unlock potential, and build brighter futures.”
Salford Youth Zone – situated adjacent to Belvedere Road and Broadwalk in Pendleton – is set to open seven days a week, deliver more than 200 volunteering days each year, as well as offer completely free membership to support thousands of young people in the city and across Greater Manchester.
For those who have come across the exciting new ‘FRAMELESS’ exhibition over in Salford Quays, this comes not only in collaboration with the National Portrait Gallery but SYZ itself in one of its first big activitations for 2025.
Here’s a whistle-stop tour of the £6.2 million youth centre and activities space.
Speaking in an official statement, MediaCity Managing Director Martin Chown said of the welcome new partnership: “Salford is an important part of our journey, and deepening our roots here reflects our commitment to enriching the communities we’re part of.
“Partnering with EMPOWER will help us continue to drive forward a thriving creative community while s upporting talented young people. MediaCity has become a cornerstone of Salford’s identity, helping the city attract leading businesses and driving investment into the city.
“It’s a bridge between Salford and the creative industries, and we want to ensure local people feel like a career in the creative industries is within their reach. EMPOWER’s arrival in Salford will make a material difference to young people and the wider community, so we’re proud to be supporting the team.”
Adam Farricker, CEO of Empower, went on to add: “Our partnership with Landsec is another powerful step towards our mission to support young people across Greater Manchester. MediaCity sits at the heart of the city, and we want our young people to feel connected to its energy and community spirit.
“Young people are full of potential but often need the right support to overcome the barriers they face and truly believe in themself. Together, with the MediaCity team and Landsec, we’re working to ensure every young person, regardless of their background, has the opportunity to grow, succeed, and move towards a better future.”
With the recently unveiled ‘Content Studio’ to boot, it’s happening in Salford and another exciting event is also heading back to MediaCity this season.
Beloved Danish lifestyle and home decor store Søstrene Grene to open new site in Stockport
Emily Sergeant
Stockport has been given the ‘Grene’ light, as a beloved Danish lifestyle and home decor brand is opening in the town’s centre.
Known for its contemporary – yet surprisingly affordable – home decor, furniture, and stylish lifestyle products, stepping foot inside a Søstrene Grene is store is arguably unlike any other experience on the high street, thanks to its unique layout and winding aisles making it feel like you’re discovering something new around every corner.
Founded in Aarhus in Denmark back in 1973 by Inger Grene and Knud Cresten Vaupell Olsen, Søstrene Grene – which translates as the ‘Green Sisters’ – is now led by Grene’s sons, Mikkel and Cresten Grene, making sure that while the brand continues to grow internationally, it still stays true to its family roots.
Søstrene Grene will be taking over a spacious 4590 sq ft unit formerly occupied by JD Sports inside Stockport‘s Merseyway Shopping Centre, and it’s already being described as an ‘exciting milestone’ moment for the Greater Manchester town.
Søstrene Grene will be opening a new site in Stockport / Credit: The Manc Group
Shoppers will be able to experience a signature immersive shopping experience when the brand opens in Stockport.
Think soft lighting, classical music, and a distinctive labyrinth-style layout designed to surprise and inspire at every turn – everything Søstrene Grene is known and loved for.
Central to Stockport’s £1bn regeneration plans, Merseyway is playing a key role in the town’s vision of a ‘thriving and vibrant’ town centre, and Søstrene Grene’s opening will be a huge part of that alongside other major projects including new cultural and creative space Stockroom, and the Merseyway Innovation Centre offering flexible working spaces and offices to support local businesses.
The beloved Danish lifestyle and home decor store is known for its affordable prices / Credit: The Manc Group
“We are looking very much forward to opening our first store in wonderful Stockport,” commented Søstrene Grene Group’s CEO, Mikkel Grene.
“This opening will further solidify our presence in Greater Manchester, where we already have many loyal customers. The location in Merseyway Shopping Centre is superb and this new store will be the first in the area to showcase our newest shopping concept where we have worked especially on evoking the visitors’ senses.
“We want our visitors to feel like entering a Søstrene Grene is like taking a break from an often-hectic everyday life and we cannot wait to spread this feeling amongst shoppers in Stockport.”
Søstrene Grene is opening in Stockport later this year.
The Manc -
23rd August 2021 
