Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Castlefield is being transformed into Gotham amidst more Hollywood filming in Greater Manchester
Danny Jones
Castlefield, with its iconic viaduct and cobbled streets, is once again being used for big-budget filming as the latest Batman/DC Universe title, Clayface, looks to be setting up in the eye-catching Manc corner.
Whether it’s football kit reveals and brand shoots, BBC dramas or the next upcoming Netflix series, production crews can’t get enough of Castlefield, it would seem.
For those who hadn’t heard, work on the new Clayface movie revolving around the cult favourite Batman villain is well underway, and the North West has been used as the backdrop on multiple ocassions this month already.
You can see early glimpses of the set being put together down below.
Come on, how cool is it that we get to stumble on stuff like this right on our doorstep so often?
Speaking to The Manc, a source detailed that the set is being assembled today (Tuesday, 16 September) ahead of a single day of principal photography on what we can only assume is more Clayface filming sometime tomorrow.
While she could not confirm with us directly, she said, “If you’re a comic book nerd and look at the posters, you’ll be able to figure it out.” We’ve certainly been studying all the easter eggs already.
It might not quite be as dark and gritty as Gotham City, but this particular part of Manchester has been used in TV and film – especially period dramas – many times for good reason.
The Victorian-era steel structure, dark red brick and overall industrial aesthetic work so well when it comes to creating a believable and cinematic world.
Besides perhaps the most famous instance of Peaky Blinders shooting in these parts, you can add multiple music videos, several Manchester United and Man City shirt launches, and so many more that we’re starting to lose track.
As for Clayface, this isn’t even the first time the upcoming DC ‘body-horror’ flick has popped up in Greater Manchester.
Last week saw the equally striking Art Deco facade of the old The Plaza Super Cinema in Stockport turned into a fictional movie premiere to stunning effect:
Speaking of, another childhood favourite is filming here in Manchester right now, too.
Besides perhaps the most famous instance of Peaky Blinders shooting in these parts, the new Narnia adaptation by Greta Gerwig may just be one of the biggest projects that has ever landed underneath the familiar ‘birdcage’.
ln fact, it just so happens that there are actually multiple noteworthy small and silver screen works fighting over the Castlefield shooting schedule at the moment…
Manchester City staff member sacked after wearing Man United shirt to shift
Danny Jones
Man City have divided a fair few supporters after they sacked a barman for wearing a United shirt to their shift during the Manchester derby.
Although it’s not exactly surprising, the decision has ruffled plenty of feathers on both sides, as well as among neutral fans.
The Blues emerged victorious in the 197th clash between the two local rivals, winning 3-0 on an evening that paid tribute to the late, great Ricky Hatton, but another backstory looming over the fixture that caught the attention of football fans online was the City staff member who lost his job.
Working on concessions inside the Etihad Stadium before the game, the barman was made known to the official MCFC Matchday Support channel on X, who quickly confirmed he had been let go before the game even began.
In the since-deleted post, the home fan who reported the worker wrote: “Absolute joke – letting one of the bar staff in block 315 wear a United shirt on Derby Day.”
Although many City fans applauded the fast action by the club on the day, it’s fair to say that sacking him so soon that he didn’t even last until kick-off has rubbed many others the wrong way.
One Liverpool fan commented: “I hate United way more than City, but to sack him from a job because of an item of clothing is crazy. So, so poor from Manchester City, this. It’s just football lads, he’s not wearing a political or derogatory symbol. It’s literally a football team…”
Another neutral added: “Getting a minimum wage worker sacked for having a bit of fun instead of just winding him up is the absolute sad state this country is in.”
Even the ‘Out Of Context Football Manager‘ parody account chipped in, writing: “The guy’s been sacked for this. All he needed was a formal warning. I get he’s taking the p*ss – but losing a salary he might really need over this?!
While many have been even more outspoken in their response, as you can see, many supporters – be they Red or otherwise – have come up with arguably the perfect solution:
Manchester City are yet to comment on the backlash, apart from the initial confirmation that the still-anonymous staff member has been released from his position, but as for Man United, simply sticking him on the kiosks in the Stretford End could prove to be a very easy bit of positive PR.
Besides the growing frustration around the fanbase, as Ruben Amorim has yet to turn things around at Old Trafford (pressure was growing even before the derby day defeat), the Red Devils could no doubt do with some positive press for a change.
In fact, it was only earlier this year that co-owner Sir Jim Ratcliffe, CEO Omar Berrada and the wider INEOS Sports administration sanctioned a second round of redundancies at United, with approximately 450 individuals losing their jobs.
That being said, although some have labelled the sacking of the now ex-City barman as “absolutely horrendous behaviour” for Man City, many jumped to quip back that “[United are] more likely to sack more bar staff, not hire them”, as well as simultaneously taking aim at their significant transfer spending.