Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Pep Guardiola signs new contract to stay at Manchester City until 2027
Danny Jones
Blues will be delighted to hear that Manchester City manager Pep Guardiola is staying after agreeing to sign a contract extension that will keep him at the club until at least 2027.
The Catalan coach and supremely talented tactician has won all there is to win with Man City and after completing not only a record-matching treble but making history by becoming the first English team to win four Premier League titles in a row, you could argue his Etihad project is well and truly completed.
Guardiola, who joined City back in 2016, has gradually been creeping towards the end of his most recent contract, leaving those slowly searching for his replacement and the fan base wondering what the future holds for their next chapter.
But it turns out they don’t have to worry about life after Pep for a little while longer, as the 53-year-old has now extended his stay for another two seasons. The blue moon that has loomed over Manchester for the best part of a decade isn’t going anywhere just yet.
The former Barcelona and Bayern Munich manager, who is comfortably one of the most decorated and celebrated coaches in football history, was due to leave the club at the end of the current campaign.
However, although his contract would have seen him depart by June of next summer, this new deal will now see him stay in post until the end of the 2026/27 campaign, which will see him surpass the 10-year mark and then some.
It’s the news all Blues have been waiting for and an announcement that will no doubt come as a huge relief given the immense success he has brought to East Manchester.
Despite waiting until now to seemingly decide his future, the man himself has actually been pretty clear on the matter, insisting that he “fell in love” with the club from the moment he got here and saying as far back as 2020 that “unless they [CFG] sack me, I will stay here.”
Speaking in an official statement, Guardiola said: “Manchester City means so much to me. This is my ninth season here; we have experienced so many amazing times together. I have a really special feeling for this football club. That is why I am so happy to be staying for another two more seasons.”
“Thank you to everyone for continuing to trust and support me – The Owner, The Chairman Khaldoon, Ferran, Txiki, the players and of course the fans… everyone connected to Manchester City. It has always been an honour, a pleasure and a privilege to be here.”
Man City fans will honour Pep with a banner which reads in Catalan, 'we want you to stay'…
"They'll have to bring me the bill. I will pay the bank. I don't want them to spend money for that reason. I feel in love since the first day I came here." 🥺
Better still, while the details of the agreement are yet to be fully detailed, it is thought that the new contract still includes an option to extend for an extra year, meaning we could be looking at Pep in Premier League dugouts even longer.
Should City go on to close the gap on current league leaders Liverpool, it would mean Guardiola would have overseen five title wins with the same team in a row: a feat only matched by very few in European football, most notably Juventus and Bayern Munich, the latter having managed 13 consecutive years.
Who knows if/when Guardiola will actually leave the Etihad Stadium for a new challenge, all we know is he changed modern football forever and has given Manchester – a city already spoilt in this respect – some of the most impressive football it’s ever seen.
All we do know is that the beautiful game’s passionate, bald, tiki-taka extraordinaire known simply as Pep is staying in 0161 for the time being and there are countless fans who are absolutely buzzing about it.
Tributes pour in for chairman of Manchester City’s ‘Cheadle Blues’ supporters club, Tommy Muir
Danny Jones
Tributes are pouring in following the death of Tommy Muir, the long-standing chairman of Manchester City’s ‘Cheadle Blues’ supporters club, at the age of 71.
News of Muir’s death broke on Thursday, 21 November, with countless Man City fans learning of his tragic passing online and proceeding to pay their respects.
The Cheadle Branch boss, lifelong supporter and well-known club figure is said to have died following a period of illness, with a member of the popular Bluemoon Forum claiming he suffered from the progressive disease pulmonary fibrosis for some time.
Numerous messages of sadness, love and support have been shared on social media already.
Sad to hear the news that Tommy Muir has died. A wonderful person who first helped me with my research decades ago. A dedicated MCFC fan. My thoughts are with his family and friends. https://t.co/8rLcL10N2Ipic.twitter.com/dkEmCSU1vl
Just heard a top blue Tommy Muir has passed away. Met Tommy years ago, he helped me out with tickets down the years, we shared a few laughs and pints. He gave me this plaque after he rescued it from Maine Road and is something I'll always treasure. RIP Tommy #trueblue 💙⚽ pic.twitter.com/jfbFLfZCKS
By all accounts, Muir will be remembered as a much-loved leader of City’s Cheadle Branch, as well as a generous character with a great sense of humour.
There are countless messages from people who know him from the local area or through helping sort spare tickets for matchdays and as the familiar face around Maine Road back in the day and on the bus to the Etihad Stadium for many years.
Tommy was also one of the official supporters group members who were treated to a visit by Man City themselves, naming him honorary Life Vice President of the Official Supporters Club and bringing the Treble trophies to his doorstep back in July 2023.
Muir, an ex-Royal Mail worker, also served as the landlord of The Kenilworth pub back in Cheadle, Stockport, where fans would regularly meet pre-match before heading to watch the game.
Local author and historian of Manchester sport, Gary James, wrote on Facebook: “I’ve just seen this news… Sad to hear the news that Tommy Muir has died. A wonderful person who first helped me with my research decades ago. A dedicated MCFC fan. My thoughts are with his family and friends.”
Speaking to The Manc, General Secretary of City’s Official Supporters Club, Kevin Parker told us: Tommy was a blue through and through and 100% committed to The Supporters Club at Cheadle and its members.
“I have known Tommy for over 30 years and no one deserved the recent success the club has had more than him. He will be greatly missed by all who knew him and fondly remembered. He will still be watching our wonderful club from the Blue Stands in the Sky telling anyone who disrespects his Club to ‘do one'”
Known to so many throughout the fan base, even supporters who never met him personally have been sharing their condolences on various platforms. Those who knew him well have nothing but heartwarming memories to share.
Fan forums like Bluemoon have been awash with people mourning Muir’s passing. One person told the story of meeting him at the age of 17 and following him when moved to The George and Dragon pub – another popular City haunt before games.
Another wrote: “I got to know Tommy when I joined the Cheadle Supporters branch. Tommy loved being branch secretary. He was absolutely dedicated to his position as branch secretary […] The branch meetings were serious affairs, getting through what had to be discussed, but in between was humour and laughter brought about by Tommy.
“Tommy had a huge sense of humour, and his one-liners were famous amongst the branch members, which would have everyone laughing throughout the meetings. The coach trips to the away games were never dull. They were always full of cheer, drinking, laughter, and City songs.”
“Keep on watching your beloved City from above. Rest in peace, Tommy.”
Losses like this within a fan base are always tough to take. Our thoughts go out to his family, friends, the Cheadle Branch and all the Blues whose lives he touched. RIP Tommy Muir.
The Manc -
23rd August 2021 
