Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Manchester’s Cat Cafe issues lengthy response to anti-industry statement
Danny Jones
Manchester’s soon-to-return Cat Cafe has shared a lengthy statement responding to the recent suggestion made by leading animal charities that their particular line of business should become a thing of the past.
Cat Cafe Manchester (CCM) closed its city centre premises back in January 2021 like so many others suffering from the post-pandemic struggle, but there are still several other feline-focused coffee shops and similar set-ups located up and down the country.
With that in mind and after the Manchester location announced a comeback later this year – in a prime location on Deansgate, no less – the discussion surrounding the niche industry has turned to issues regarding animal rights, welfare and overall quality of life.
However, rather than simply firing back at the likes of the RSPCA and Cats Protection over their concerns and belief that these venues should be “phased out”, the company has come out to agree with their overarching point whilst still assuring that their sites “are different”.
As you can see in an extensive reply, the brand begins by writing: “We are in strong agreement that there needs to be more regulation in the industry, as we believe many cafes are operating in manners that are harmful to cats.”
They detail how they don’t support ventures that operate by simply piggybacking on vital animal rescue procedures, citing that around 90% of the UK’s cat cafes simply ship prospective pets in and out, creating a stressful environment for its furry residents.
In contrast, Cat Cafe MCR go on to insist that “cats in our cafes are pedigree, as they are best suited to an indoor-only environment [as opposed to rescues who often benefit from outdoor time], and they are bred for temperament, meaning our cats need a lot of attention from people, and also enjoy the company of other cats.
“Our cafes have windows for natural light and there is plenty of space off the cafe floor for cats to get away from customers. They are provided with enough resources spread out throughout a very large building to reduce any competitive behaviour. Our cats are never ever kept in cages – as is the case in some Cat Cafes.”
CCM also explained how the behaviour of their in-house cats is analysed weekly, adding that “if we feel any cat in our cafe is not happy and is showing signs of stress, we would immediately remove them from the environment.”
Besides the obvious soothing quality of the experience for regular customers, cafes like theirs and the canine equivalent CuppaPug in Salford are extremely helpful in providing animal-assisted therapy for people struggling with mental health conditions and those categorised as neurodiverse.
Cat Cafe drew their response to a close by inviting both of the charities in question to work with them in creating new guidelines and strict rules when it comes to animal welfare in these spaces.
They concluded by declaring that not only are they “incredibly difficult to run responsibly” when done properly but that “Cat Cafes are not all the same, and they should not be opened without serious thought and consideration for the cats’ welfare.”
We are still unclear as to when exactly Cat Cafe Manchester will reopen but all we know is that the team will be as dedicated to providing an enjoyable experience for both the animals and visitors when it does.
Sir Gareth Southgate says young men ‘need better role models’ – and more of them
Danny Jones
Ex-footballer and England manager Sir Gareth Southgate has called on contemporary society to do better when it comes to young men, insisting that boys today need real role models.
In fact, not to put words in his mouth, but he isn’t just calling out for more of them; more precisely, he believes they need better ones than some of the figures who have found a following in recent years.
Speaking in one of his first public addresses since being knighted in the 2025 New Year’s Honours list and one of a scarce few since stepping down as the Three Lions boss, Southgate gave a lengthy speech as part of the BBC’s annual ‘Richard Dimbleby Lecture’.
The former Crystal Palace, Middlesborough and Aston Villa defender touched on a number of topics in his discussion, including the troubling rise of “callous, manipulative and toxic influencers, whose sole drive is for their own gain” and are finding increasing popularity on social media.
Southgate has strong opinions on the current archetype of ‘role models’ that young men are gravitating towards.
Southgate went on to express the crucial nature of “identity, connection and culture” in contemporary society, insisting that current values are drifting off course.
He went on to state that because of the swirling questions surrounding masculinity, “young men end up withdrawing, reluctant to talk or express their emotions […] They spend more time online searching for direction and are falling into unhealthy alternatives like gaming, gambling and pornography.”
Southgate also believes that “if we make life too easy for young boys now, we will inevitably make life harder when they grow up to be young men”, arguing that we are at risk of creating a culture where they fear failure so much that “they fail to try, rather than try and fail.”
Drawing from his own experience as a player and his famous penalty miss in Euro ’96, as well as his multiple attempts at winning a major tournament as the national team coach, he reflected on how these experiences made him who he is today – experiences he navigated through thanks to role models.
Put more simply, he suggested that we need to return focus to the importance of teachers, sports coaches, youth groups and ‘proper’/traditional role models, rather than simply allowing the next generation of young men to resort to poor examples online.
"We have to show young men that character is more important than status."
Gareth Southgate demands leaders step up to become positive role models for 'isolated' young men. pic.twitter.com/FMlnqjppQi
The timing of Southgate’s speech hasn’t been lost on large swathes of the British public, in particular, in light of the hit Netflix drama, Adolescence.
Revolving around the story of a young boy accused of a violent crime towards a young girl, the four-part series touches on incel culture, the growing ‘manosphere’ digital community, controversial figures like Andrew Tate and more.
You can listen to Southgate’s lecture on young men and the importance of role models in full HERE.
The Manc -
23rd August 2021 
