Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Andy Burnham invites opposition party leaders to help tackle ‘broken’ social care system
Emily Sergeant
Andy Burnham has announced that he is making the choice to fix the ‘broken’ social care system by finding ‘common ground’ across party lines.
Attempting to draw a line under what the Government has described as ‘decades of decline’ and a refusal to tackle these problems head on, Andy Burnham has now called on all political parties to focus on solving problems and finding solutions together, rather than pointing fingers at the opposition and getting nowhere.
The Prime Minister has reiterated the need for ‘a new kind of politics’ that puts differences aside in order to come together and face up to the challenges that he says Westminster has left unaddressed for ‘too long’.
Burnham invited the leaders of the two main opposition parties, Kemi Badenoch and Ed Davey, to meet with him today (29 July) to ‘kickstart’ this work and discuss an urgent reform on social care.
The three leaders were jointed by Health Secretary Yvette Cooper and Baroness Louise Casey, who is leading the Independent Commission on Adult Social Care which will draw up recommendations to deliver a National Care Service.
Baroness Casey has also launched the new Big Conversation on Care today.
The Big Conversation on Care is giving the public a chance to share their views and help shape the future of adult social care in England so that it is designed for the people it is there to serve.
The consultation will be open to everyone through a new online platform, and will start off the conversation by asking people about what the ‘values and principles’ we should all expect from a care system are.
“Last week I said we needed a different kind of politics [and] nowhere is that more urgent than social care,” Andy Burnham said in his speech.
“For decades, Governments have kicked this issue down the road because they’ve seen it as too risky, too difficult, and too complicated. Politicians might have different views but I’m serious about fixing this issue, and to do that, we have to find common ground and listen to others to find a way forward.
“That’s why I’m making this choice and I’m prepared to put everything I’ve got behind it.”
The Prime Minister says it’s time to ‘draw a line under people playing politics’ when the human cost of that means carers are struggling, families are paying the price, and the NHS is ‘buckling’ under the strain.
“This comes down to a choice,” his statement continued.
“We can carry on passing the problem to the next generation, or we can face it head on and work together to build a care system that gives people dignity, security and the support they deserve.”
Featured Image – Age Cymru
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Brits start petition to save Jodrell Bank Observatory from closure amid budget cuts
Danny Jones
Greater Manchester, the North West and Brits at large are urging people across the country to pen a petition to save the Jodrell Bank Observatory from closing down for good.
In fact, this is just one petition among numerous protests over its impending closure.
For anyone who somehow hadn’t come across the sad news, the national institution that is Jodrell Bank Observatory (JBO) in Cheshire, which includes the award-winning and world-famous James Lovell Telescope, is scheduled to shut down permanently by March 2028.
Despite having served a crucial part in alleviating Cold War tensions back in the 1960s, operating as an important scientific hub under the University of Manchester umbrella, and remaining a major tourist pull for the region, it’s unfortunately lost its funding and is on course to be decommissioned.
While the massive Northern landmark near Macclesfield is home not only to the largest telescope in the UK, important physics research and even an annual music, arts and science festival in the form of Bluedot, its cultural significance doesn’t appear enough to keep it solvent.
Described as a “huge blow to astronomy” not just here in Britain but for the global industry as a whole, the Royal Astronomical Society (RAS) have even described it as a form of “scientific vandalism.”
Having been open since around the end of WWII, before going on to possess the largest steerable radio telescope of its kind in the entire world by 1957, it’s been used to identify distant planets, stars, galaxies and more up in the far reaches of space.
Dr Megan Argo, reader in astrophysics at the University of Lancashire – which also shares a fruitful partnership with the centre alongside UoM, Cambridge, York and many more – said in a statement: “Jodrell Bank is still a very active facility and remains at the forefront of research.
“Recent upgrades have facilitated new discoveries about planet, star and galaxy formation which tell us about our own history, helping to answer one of humanity’s biggest questions: are we alone in the universe?” Put simply, the steps currently being taken have been called “short-sighted” to say the least.
With that in mind, people across the sector and online are now rallying behind the initiative to try and rescue the important and historic UNESCO site before it’s too late.
Cheshire and Warrington mayoral candidate Ben Fletcher is one of several notable names that have publicly backed the push to save the Jodrell Bank Discovery Centre as a whole, along with its highly valuable facilities.
Meanwhile, one user on X added: “I’ve got an opinion on the Jodrell Bank stupidity – and I’m sorry, but that’s a polite understatement. But it is frankly unrepeatable in impolite company, let alone polite.
“I hope the nitwits who have made the decision feel proud about themselves though. Because pride comes before the fall.”
You can see the numerous posts from supporter voices on the Change.org page, including everyone from impassioned scientists and researchers who first discovered their love for these subjects by visiting the attraction, as well as Northerners who simply enjoyed some of their most precious memories there.
The Science and Technology Facilities Council (STFC) needs to cut an estimated £700 million by 2029/30, and JBO needs to find enough funds to cover its £2.8m budget to avoid closing in the next couple of years. So, if you’ve been stirred by the passionate appeals, you can sign the petition HERE.
Much wider than greater Manchester. Remember going as a child from Merseyside, and have taken my children, too.
The Manc -
23rd August 2021 
