Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
News
Woman who protested alone outside Chanel show labelled ‘a queen’
Daisy Jackson
A woman who staged a lone protest outside the Chanel show in Manchester last week has been inundated with praise from locals.
The woman was positioned on High Street, mere metres from where a-list celebrities and high-fashion models were parading for the fashion giant.
The fact that the exclusive event took place in Manchester has been considered a huge coup for the city, and one which will have had a significant economic impact.
But the woman outside the Chanel show chose the opportunity to highlight the stark contrast between the luxurious fashion show and the harsh reality of many living in poverty in our city.
She held a sign that read: “Over 250,000 children living in poverty in Manchester. Higher than UK average.
“Manchester has one of the highest level of homelessness. 1 in 74 people. 7407 and rising!
“Where have you hidden the homeless Andy??”
Speaking about Chanel, she told photographer Project Certi: “No one was consulted about this. It’s not for the people of Manchester. You can come here if you want a celebrity spot but that’s not for you.
“This sort of thing moves around the world, they’ll have it somewhere weird and wonderful every year, and this is kind of like, capitalising on the working class history of Manchester.
“The poster’s got, ironically, the suffragettes on it, you know, people fighting for rights. They’re using images from the Hacienda, they’re using music of Joy Division and New Order, all of that what made Manchester on the music map all came out working class struggle. It all came during Thatcher and the attack on the working class, which is exactly what we’re seeing now with 12 years of austerity.”
There was one woman on her own amongst the public. She was one person with a sign and i felt it was only right to amplify her voice. She makes some good points. #manchester#chanel#chanelshow#fyp#trending#people
She also highlighted the man who died on the street in the Gay Village on a night where temperatures dropped, and the ‘cr*ppy B&Bs’ that homeless people find themselves housed in.
Speaking of the impact of Chanel on Manchester though, Deputy Leader Luthfur Rahman OBE said: “The impact of the decision by CHANEL to hold its prestigious Métiers d’Art show here in Manchester is something that is already resonating with people around the globe and is going to continue to be felt by the city for quite some time.
“It speaks volumes about the regard in which Manchester is already held across the world, but more importantly it also sends a clear signal to international businesses and the international visitor economy that Manchester is the place to be.
“It’s impossible at this stage to even begin to quantify the economic impact hosting the event has had on the city, or to put a figure on it. The true impact will involve not just the direct spend and income generated within the city over these last few weeks leading up to and during the event, but also the longer-term benefits that will come from the massive boost to Manchester’s profile that CHANEL has given the city, that in turn translates into more visitors coming to see what Manchester has to offer, and more businesses choosing to invest here.
“It has been without doubt quite a moment for Manchester, not least coming as it does off the back of many other significant moments for the city this year, that together place Manchester in absolute pole position on the world’s stage for the years ahead.”
In the comments on Project Certi’s video, one person wrote: “Thank you for giving this woman a platform.”
Another wrote: “Whoever this woman is, she’s a legend. As are you for capturing it.”
Someone else posted: “I have so much respect for this woman, I’d love to meet her and let her know she’s not alone in her feelings towards this.”
One comment said: “She is such a queen, bang on with everything she’s saying.”
Unexpected Manchester city centre street named ‘one of the most polluted’ in the UK
Clementine Hall
A new fieldwork study has revealed the worst air polluted city centre streets in the UK, and a popular Manchester thoroughfare has been named one of the worst.
Except, it’s really not the street you’d expect it to be.
For some bizarre reason, despite the fact it’s a pedestrianised commercial shopping street in the heart of Manchester city centre, Market Street has been named one of the most polluted streets in the country.
Recordings were taken at high streets in the 25 largest towns and cities in the country over a two-week period, and the results found that 76% are exceeding the World Health Organisation’s (WHO) recommended annual level of air pollution, The Hoot reports.
The study enlisted a planning consultancy to collect samples using an air quality monitoring device at 11am on either a Tuesday, Wednesday, or Thursday to ensure as much comparability as possible between the locations.
Market Street has been named one of the ‘most polluted’ streets in the UK / David Dixon (via Geograph)
The study comes after a poll of 2,000 adults found that 36% have concerns over the health of the community due to air pollution, or the health of their family (26%) or themselves (25%).
Speaking on the shocking findings from the new study, Sam Clarke, who is the chief vehicle officer at the sustainable energy business, said: “With millions set to hit the high street this festive period, we wanted to look at the state of the nation’s air quality in the locations people will be doing most of their Christmas shopping.
“It’s shocking to see that so many were above the World Health Organisation’s annual recommendations for air pollution, and that one in 10 shoppers are even planning on foregoing the highstreets altogether due to air quality.”
20 streets in the UK were over the recommended World Health Organisation recommended levels of 5 µg/m3).
The Most-Polluted Streets in the UK
Stoke-On-Trent (Parliament Street) – 11.7
Newcastle (Northumberland Street) – 11.5
Leicester (Gallowtree Gate) – 11.2
Coventry (West Orchards Way) – 11.1
Hull (Jameston Street) – 10.7
Bradford (Broadway) – 10.6
Southampton (Above Bar Street) – 8.8
Nottingham (High Street) – 7.7
Luton (George Street) – 7.6
Manchester (Market Street) – 7.6
Northampton (Abington Street) – 7.3
Birmingham New Street – 7.3
Liverpool (Church Street) – 7.1
Derby (St Peter’s Street) – 6.9
London (Oxford Street) – 6.8
Sheffield (Fargate) – 6.3
Brighton (Western Road) – 5.6
Leeds (Briggate) – 5.3
Portsmouth (Commercial Road) – 5.1
“If we’re to reach the World Health Organisation’s annual target of 5 µg/m3 of PM2.5 in our air, collectively we need to change our behaviours,” Sam Clarke added.
“With vehicle emissions being a key contributor, anything we can do to travel more greenly, from walking more to cycling, and including electric vehicles, is a very valuable set forward to improve the air we breathe daily.”
The Manc -
23rd August 2021 
