Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Helen Flanagan describes psychosis diagnosis as she breaks social media silence
Daisy Jackson
Helen Flanagan has broken a months-long social media silence to explain to fans that she has been going through struggles with her mental health.
The former Coronation Street star explained that she’d had a ‘really bad reaction’ to some ADHD medication, which triggered psychosis.
The 33-year-old actress also said that she had been ’emotionally struggling’ after splitting with Scott Sinclair, with whom she shares three children.
Helen Flanagan wrote on Instagram that she’s had ‘a lot of difficult things going on’, explaining why she has stepped back from the public eye since January.
She also said that she was unaware that she was in the psychosis, which lasted for days.
It left her unable to continue with theatre rehearsals and instead Helen stayed at home with her family to recover.
Helen also said that she’d decided to try the medication after struggling with her mental health throughout December and January, so that she could ‘cope better with being a working single mum-of-three’.
But the Bury-born beauty then assured her one million followers that she was in a ‘really good happy place now’ and ‘feels lighter’.
She wrote, alongside a fresh-faced selfie on Instagram: “Had a few months off from social but I’m back now. So basically I really struggled mental health wise December/ January. I felt really not great in my head over Christmas and I didn’t really feel that much different when I took the kids away for new year.
“I had a lot of difficult things going on, things I just can’t talk about on Instagram.
“I felt terrible, so I was due my theatre tour which I was excited about so when I came back from holiday I thought it was best for me to take some medication so I’d feel better and be able to cope better with being a working single mum of three and I was emotionally struggling with the break up from the father of my kids but I had a really bad reaction though to the medication ( an ADHD medication) and it sent me into a psychosis for a few days which I didn’t know I was in. I just love my kids so much.
“This bad reaction though was a few days before rehearsals were starting and sadly I just wasn’t mentally well enough to do it.
“I was heartbroken as I’ve always been professional as an actress but i needed to stay at home and feel better for me and my kids, with the help of my amazing parents.
“I’ve always been honest on here and I feel in a really good happy place now. Therapy can be amazing and I feel like I’ve worked on myself with things that were quite tough to me but I feel lighter now. Anyway sending love and please be kind.”
She’s been flooded with well-wishes since sharing the very personal update.
Her former Corrie co-star and on-screen sister Brooke Vincent wrote: “Nice to see you back my girl. Love you lots xx”
Another Corrie legend, Cath Tyldesley, said: “Beautiful girl love you lots you are so brave . Health comes first. Well done for sharing as I’m sure it will help others xxxx.”
Another person said: “I read the word struggle, but I felt the word strength. There’s so much strength in seeking help, especially as a busy, working mama. You don’t even need to explain.”
International manhunt launched to find killer of Daniel Burke, who died in Ukraine
Daisy Jackson
A global manhunt is underway to find the suspect wanted in connection with the killing of Daniel Burke.
Daniel, 36, from Wythenshawe, was found dead in Ukraine in September 2023.
Ukrainian authorities have now named the suspect in their investigation, who has fled the area.
Specialist officers are in pursuit of Abdelfetah ‘Adam’ Nourine, also known as ‘Jihadi Adam’, an Australian Algerian dual national.
Daniel Burke went missing from south Manchester on Wednesday 16 August 2023, with his family believing he had travelled to Ukraine.
In September 2023, a body was found by authorities, and late last year DNA tests confirmed it to be Daniel.
GMP has said that his death is ‘made more traumatic by the absence of justice’ as they shared details of the investigation.
Detective Superintendent Lewis Hughes of GMP’s Serious Crime Division, said: “Our deepest condolences continue to be with Daniel Burke’s family, who have endured the most awful six months. We know his death is only made more traumatic by the absence of justice, and those closest to Daniel remain at the heart of our involvement in this case.
“Since we were made aware of Daniel’s tragic death in Ukraine in September 2023, our specially trained Family Liaison Officers were quickly sent to support his close family members to offer advice surrounding the Ukrainian investigation.
“We’ve worked closely with the Foreign Office, The British Embassy, Ukrainian law enforcement agencies and also Daniel’s family, to help repatriate Daniel and bring him home so his family and friends could finally lay him to rest.
“Our officers and forensic specialists also conducted extensive additional tests on Daniel’s body upon his return to the UK to ensure that the best evidence was obtained and then shared with Ukrainian authorities as promptly as possible. Everything in our power continues to be done to assist the investigation team in Ukraine.
“Alongside Daniel’s family we have been informed by authorities in Ukraine that they have a named suspect in their investigation into Daniel’s death, Abdelfetah ‘Adam’ Nourine. Also known as ‘Jihadi Adam’ an Australian Algerian dual national, who has subsequently fled the area and remains outstanding in efforts to find him.
“His Majesty’s Area Coroner for Manchester Zak Golombek has been updated at every stage. The opening of the inquest into Daniel’s death last month was an important step forward in the journey to ensure that Daniel’s family receive the answers they deserve, but we know this will not stop until his killer is brought to justice in the Ukraine.
“Nothing will bring Daniel back, but regardless of how long the process may take, we remain committed to doing all we can to help gain justice for Daniel and his family.”