Manchester’s tiny new tiramisu hatch Layr speaks out after receiving influx of ‘hostile’ hate messages
Manchester’s tiny new tiramisu hatch has spoken out after receiving a recent influx of ‘hostile’ hate messages and reviews.
Having only opened its doors – or should we say, shutters – at the end of last month (29 January) over in Acoats, Layr is one of Manchester’s newest independent businesses that is selling purely tiramisu, with a menu of three different flavours, each served in individually portioned pots.
Here you can expect classic tiramisu where sponge is soaked in espresso, then layered with vanilla marscapone and cocoa dust.
These freshly-made, alcohol-free and Halal desserts have gone down an absolute treat with residents and visitors to the city alike since opening, but unfortunately, it hasn’t been completely smooth sailing for founder Moona who has admitted over the weekend that they have been receiving a number of ‘hostile’ hate comments and reviews that don’t reflect the service they are providing.
“We really didn’t want to post about this, but we have to,” owner Moona wrote in a heartbreaking statement on Instagram yesterday.
The statement comes after the business teamed up with The Couture Club and influencer Farron Clark for a Valentine’s collaboration over the weekend.
Layr said in its Instagram statement: “As a small independent business, we can’t stay silent when things aren’t right. It’s hard to share, but it has to be said.
“With a heavy heart, we need to address something that’s been happening behind the scenes. Over the past few days, we’ve noticed a pattern that’s been difficult to process. Hostile hate-messages, comments, and reviews. A number of one-star reviews have appeared that don’t feel reflective of real customer experiences… with some of our genuine customer photos have been screenshotted and reposted elsewhere.
“As a small, new independent business, we take all feedback on board. However instances that appear not to be genuine are disheartening to see.”
They then shared a couple of screenshot images of reviews and comments they were referring to, before adding that: “The industry is already a challenge without these instances. We all need each other’s support and I hope we all succeed in what we set out to achieve.”
The statement concluded: “Let’s spread love… not hate.”
Read more:
- A tiny new tiramisu hatch has opened in Ancoats
- Hilarious new data reveals top 15 names of ‘biggest complainers’ who leave the most one-star reviews
- Build-your-own banana pudding bar Buttercup opens in Manchester
Layr’s post has seen hundreds of likes and comments from customers and other local businesses sharing their support.
Featured Image – The Manc Group