Over 100,000 sign pensioner’s petition to bring back tills at Tesco
69 year old Pat McCarthy says her local Tesco has ''inaccessible self-service tills with no staff', leaving some shoppers waiting over 30 minutes to be served
A regular shopper at Tesco is pleading with the supermarket giant to “stop replacing people with machines”, and has even launched a petition to take them on.
Pat McCarthy, aged 69, started the petition after she struggled to use the self-checkout tills at her local big Tesco supermarket.
Stating “you can’t speak to a machine”, she’s now calling on the company to reintroduce more staffed checkouts – and it seems the nation is on her side.
The petition has already hit over 100,000 signatures – 102,222 at the time of writing – and looks set to soon become one of the most-signed petitions on Change.org.
In it, Pat makes several well-put arguments for the return of more staff, explaining that at her local Tesco, and “probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
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“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“As an older woman, I can’t lift anything heavy, and that goes for many disabled people.”
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She continues: “People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me.
“If they weren’t around and my daughter wasn’t with me, I would have been helpless.”
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On my last visit to Tesco’s we had a £170 shop. We were told to go to the self check out tills! We said unless you open the check out we were leaving all this right here and will never shop here again – they opened the tills #BringBackTescoStaff
Her petition also points out that the new self-service tills have “displaced mainly part-time women staff”, and echos something many older people miss – the bit of chit-chat you have with the staff as they’re scanning your items.
She explains: “I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
It is not the first time that shoppers have pushed back against self-checkout tills. Back in 2015, Morrisons brought back staff at 1,000 “express” checkouts after learning 67% of their customers felt enxious using the self scanning tills.
The full petition reads: “My name is Pat, I am 69 years old, and retired but I am a volunteer helping disabled people with applying for Personal Independence Payment (PIP) forms and a Trustee of my local Disability Network.
“My local Tesco has inaccessible self-service tills with no staff which makes the shopping experience physically difficult and overwhelming.
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“At my local Tesco mega-store, and probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me. If they weren’t around and my daughter wasn’t with me, I would have been helpless.
“These new self-service card tills have displaced mainly part-time women staff.
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“I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
“With these new replacement Self-service-card-only tills (SSCOT) you have to choose your shopping if you can find it, put it in the trolley, unpack it, load it onto the belt that is static, scan it (if the scanner works), shove it across onto a packing area, pay for it and then lift it off out of the packing area and then load it into your trolley. This is a physically taxing process. As an older woman, I can’t lift anything heavy, and that goes for many disabled people.
“I challenge Ken Murphy Chief Executive of Tesco to meet with me for a discussion to explain his ‘replace people with machines policy’. I want Ken Murphy to bring staff back to do check-outs on the till and not have a replace people with machines policy.
“If we lose, it means an erosion of a great shopping experience into a Tesco’s shopping nightmare.
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“Sign and share this petition to help people with physical difficulties to have a better shopping experience in Tesco by bringing back staff.”
A Tesco spokesperson said: “Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts.”
If you’d like to sign the petition you can do so here.
Rio Ferdinand is helping change young lives with community programmes in Oldham and Salford
Danny Jones
Ex-Manchester United and England defender Rio Ferdinand and his foundation’s wonderful work is helping better the lives of young people in Oldham, Salford and across Manchester as a whole.
Over the past year, the Rio Ferdinand Foundation and The Guinness Partnership have been putting together a vital social initiative aimed at providing opportunities and resources to young people across Greater Manchester, helping them develop their skills and aspirations for future working life.
Now, after a hugely successful 12-month campaign, their skills and progression community programme, participants are well and truly starting to feel the impact, with 90% of those taking part now stating that they are enjoying a clear idea and focus on what they want to do for a career.
It may have be thriving in Salford and Oldham at the moment, but given the benefit the scheme has already had — not to mention the ambition the Rio Ferdinand Foundation has shown around various areas of the UK since being set up in 2012 — we can only see this spreading further across the region.
MatthewCredit: Supplied
The skills-based initiative engages young people aged under 25 years old and living in Guinness homes in a six-month skills-based programme which has been up and running in the two Manc boroughs, as well as the London boroughs of Southwark and Lambeth, since March 2022.
Young people from both Oldham and Salford take part in a weekly schedule of activities designed to tackle youth unemployment, including digital media training (photography, product design, filmmaking, podcasting), building and construction, CV workshops, mock interviews and more.
Not only do these shadowing opportunities garner confidence and raise aspirations among other young people in the local community, but they also help directly develop their employability skills via mentoring.
For instance, Matthew, 19 from Royton in Oldham, completed the programme and then was supported to apply to the Guinness Aspire Awards to request funding to purchase camera and lighting equipment to help him start a small local photography business. Quality stuff.
Matt says that the scheme “has been an amazing opportunity and has given [him] a chance to get back on the right path… I know what I want to do now and can’t wait to start… I would recommend that other people in my position get involved with it in the future.”
As well as markedly increasing participants health and well-being, all 100% of those involved across Salford and Oldham reported feeling more confident, with many now enjoying opportunities with the Rio Ferdinand Foundation’s partners such as Warner Music, Kiss FM, The Jockey Club and the Gym Group.
Speaking on the programme’s success, Rio himself said in a statement: “The Foundation is committed to working with young people at the heart of their communities to offer support, training, and opportunities to those that need it… engaging with the Guinness Partnership has provided a great boost to our reach and our work”.
Well in, Rio. Thankfully, he isn’t the only ex-Manchester-based footballer still trying to make a difference in the local community either:
And @sterling7 isn't the only one keeping young people active in Greater Manchester either.
Campbell, 38, was found dead in his home in Mossley, Tameside, on Saturday 3 July. He had been fatally assaulted and died of the injuries he sustained in the attack.
John Belfield photographed in December 2022 – he has since been arrested overseas. Credit: GMP
Belfield was arrested on 23 March 2023 by Suriname authorities on suspicion of drug-related offences – he’ll likely remain in the South American nation’s jurisdiction to face these charges.
Then GMP want to bring him back to Manchester to face questioning from GMP’s Major Incident Team.
Detective Chief Inspector Liz Hopkinson from GMP’s Major Incident team said: “The news of Belfield’s arrest is an important development in our investigation, we will be working with international law enforcement agencies to bring Belfield back to Manchester and continue in our pursuit to find answers for Thomas’ family.
“Through vigilance shown by our colleagues in South America, Belfield was recognised by Suriname’s law enforcement upon his arrest and information regarding his whereabouts was shared with our Force Critical Wanted Unit.
“We have previously released numerous appeals to ask for help in finding him and we thank the public for their continued support in this case.
“This is an excellent result which shows once again, that UK law enforcement does not give up on finding those abroad who are wanted for offences in the UK.”
Georgina Pellant -
18th May 2022 
