Over 100,000 sign pensioner’s petition to bring back tills at Tesco
69 year old Pat McCarthy says her local Tesco has ''inaccessible self-service tills with no staff', leaving some shoppers waiting over 30 minutes to be served
A regular shopper at Tesco is pleading with the supermarket giant to “stop replacing people with machines”, and has even launched a petition to take them on.
Pat McCarthy, aged 69, started the petition after she struggled to use the self-checkout tills at her local big Tesco supermarket.
Stating “you can’t speak to a machine”, she’s now calling on the company to reintroduce more staffed checkouts – and it seems the nation is on her side.
The petition has already hit over 100,000 signatures – 102,222 at the time of writing – and looks set to soon become one of the most-signed petitions on Change.org.
In it, Pat makes several well-put arguments for the return of more staff, explaining that at her local Tesco, and “probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
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“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“As an older woman, I can’t lift anything heavy, and that goes for many disabled people.”
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She continues: “People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me.
“If they weren’t around and my daughter wasn’t with me, I would have been helpless.”
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Her petition also points out that the new self-service tills have “displaced mainly part-time women staff”, and echos something many older people miss – the bit of chit-chat you have with the staff as they’re scanning your items.
She explains: “I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
It is not the first time that shoppers have pushed back against self-checkout tills. Back in 2015, Morrisons brought back staff at 1,000 “express” checkouts after learning 67% of their customers felt enxious using the self scanning tills.
The full petition reads: “My name is Pat, I am 69 years old, and retired but I am a volunteer helping disabled people with applying for Personal Independence Payment (PIP) forms and a Trustee of my local Disability Network.
“My local Tesco has inaccessible self-service tills with no staff which makes the shopping experience physically difficult and overwhelming.
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“At my local Tesco mega-store, and probably all over the country, Tesco is bringing in new self-service and sort-it-yourself card only till machines. They make up 3/4 of the tills now.
“These new tills are not accessible for people who don’t have credit cards and can only use cash or those with little confidence to use these self-service card-only tills – myself included.
“People such as carers, older people, disabled people with mobility problems or lifting problems have to queue waiting for more than 30 minutes.
“I couldn’t lift the windscreen wash the other day in Tesco because it was so heavy and some men were lovely to help and had to put it in my car for me. If they weren’t around and my daughter wasn’t with me, I would have been helpless.
“These new self-service card tills have displaced mainly part-time women staff.
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“I love chatting with the staff, albeit briefly, especially as l live on my own. Talking with human staff is important to me. Now that experience has been taken away from me.
“With these new replacement Self-service-card-only tills (SSCOT) you have to choose your shopping if you can find it, put it in the trolley, unpack it, load it onto the belt that is static, scan it (if the scanner works), shove it across onto a packing area, pay for it and then lift it off out of the packing area and then load it into your trolley. This is a physically taxing process. As an older woman, I can’t lift anything heavy, and that goes for many disabled people.
“I challenge Ken Murphy Chief Executive of Tesco to meet with me for a discussion to explain his ‘replace people with machines policy’. I want Ken Murphy to bring staff back to do check-outs on the till and not have a replace people with machines policy.
“If we lose, it means an erosion of a great shopping experience into a Tesco’s shopping nightmare.
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“Sign and share this petition to help people with physical difficulties to have a better shopping experience in Tesco by bringing back staff.”
A Tesco spokesperson said: “Our colleagues and the friendly service they provide are absolutely vital to our stores and will always be on hand to help our customers, whether they are checking out at one of our colleague-operated or self-service checkouts.”
If you’d like to sign the petition you can do so here.
“Thank you for teaching us how to love unconditionally, to always show courage and empathy, and how, even in the darkest of days, laughter is the greatest of gifts.
“We are bereft without you but will hold so tight to each other. your grace & your smile that lit up every room you were in, will light the stars to guide us.”
She had previously written upon her mum’s diagnosis: “Heartbreakingly our beautiful Mama Julia has been diagnosed with Cancer. As many of you know from experience, these are extremely tough times. Mum is being incredibly brave.
“My brother Jamie & I are completely in awe of the brilliant Doctors, Nurses & support teams looking after Mum. Thank you. Gratitude to our families & our extended family & friends at home & at work for their support at this time.
“Sending out love to people reading this who are battling cancer, or awaiting diagnosis & also to the folk looking after their dear ones who are poorly.”
The first-ever Northern Music Awards – all the winners on a night where the region proved why it’s the best
Danny Jones
Last night finally saw the inaugural Northern Music Awards take place at the iconic Albert Hall, a night celebrating everything we know and love about the North: we love our music and we’re bloody good at it, and we also know how to have a knees up better than anyone.
The landmark awards ceremony, put on by music therapy charity Nordoff and Robbins and backed by dozens of local, national and global brands (including our lovely selves here at The Manc) has been 18 months in the making and faced plenty of obstacles, but nothing us Northerners couldn’t overcome.
More importantly, it was well worth the wait. Hosted by BBC Radio 6 Music presenter and passionate Nordoff and Robbins ambassador, Chris Hawkins, the night was packed not only with handing out shiny gongs but moving speeches, live performances from some big acts and a great ol’ boogie at the end.
From digs about Co-op Live not quite being ready and jabs at the government, HS2 and investment in Northern infrastructure when an award-winner couldn’t make it on time, to Gary Neville telling City fans to “f*ck off” and Andy Burham giving a rousing speech about why the North is top banana, it had it all.
So who picked up what at the first-ever NMAs for 2024?
The winners of the very first Northern Music Awards
Although a few acts recognised on the night had to phone in, the overall turnout was incredible, with speeches and a stunning stripped-down performance by Liam Fray, household names like Simon Rimmer helping hand out the gorgeously floral and abstract trophies, it was a truly special night at Albert Hall.
It was also wonderful to see how many people were getting involved with Nordoff and Robbins’ charity raffle and silent auction, with all the proceeds going straight back into helping the non-profit carry out its heartwarming work across the country.
But let’s get into who took home the bit of bronze, shall we?
Music and Culture for Wellbeing: Dance Syndrome – Lancashire
Inspirational Venue of the Year (under 500 cap): Brudenell Social Club – Leeds
Inspirational Venue of the Year (under 2000 cap): Band on the Wall – Manchester
Festival of the Year: Beat-Herder – Lancashire
Well, look who it is!
Industry Icon Award: Michael Adex – Manchester
Newcomer of the Year: English Teacher – Leeds
DJ of the Year: DJ Paulette – Manchester
Breakthrough Act of the Year: The K’s – Earlestown
Artist of the Year: Louis Tomlinson – Doncaster
Band of the Year: The Courteeners – Manchester
Music Moment of the Year: Aitch, Glastonbury – Manchester
Disruptor in Music: The Reytons – Rotherham
Northern Icon Award: Lisa Stansfield – Manchester
Special Recognition Award: Melanie C – Merseyside
LiveNation’s Northern Music Award: Tim Burgess – Salford
Congratulations to all of the winners – so well deserved and all spoke so well about why a dedicated Northern Music Awards matters, embodying exactly why we love it so much up here.
Host Hawkins said it perfectly on the night, these posh dos could take place at who knows where in the future just so long as the only rule is: “insert Northern town or city here“. It was an honour to kick off the Northern Music Awards here in Manchester but we’ll happily big up our Northern cousins any day.
As he reminded us by expertly reeling off a lengthy list of the iconic names to have come out of not just 0161 but the North in general – he even managed to make it rhyme, for the most part – it’d be greedy try and keep it all to ourselves when there are so many other top-tier venues that deserve spotlighting.
Who knows, maybe it’ll head Yorkshire way and our friends over at The Hoot will help take on that difficult second album in 2025.
Regardless, we’ll remember the legend that is Lisa Stansfield still not even breaking a sweat as she got the Albert Hall up on its feet forever and we cannot wait for next year, wherever it may be.