Major airlines have published fresh updates for customers in the wake of last weekend’s Spain travel quarantine announcement.
New UK rules state that all passengers arriving from Spain willneed to self-isolate for two weeks due to the country experiencing a sudden surge in coronavirus infections.
Officials are discouraging all “non-essential” journeys to Spain, with an alarming rise in case numbers recorded on consecutive days last week.
The UK Government moved quickly to block the air bridge agreement – which allows passengers to move freely between countries without having to quarantine.
Prime Minister Pedro Sánchez has called the response “unjust”.
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The head of Spanish government is keen for tourism to continue, and is urging Britain to reconsider its decision on the basis that COVID-19 cases are contained to specific regions.
Talks are ongoing and guidelines are subject to change, but in the meantime, many major airlines have been forced to act.
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Easyjet, Ryanair, Tui, Jet2 and British Airways have all published updates for passengers.
EasyJet’s flights to Spain will continue, but holiday packages have temporarily been put on hold.
The airline said it only offered holidays to destinations where self-isolation on arrival or return was not required.
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In a statement to customers, the airline said it was “disappointed that the Government has decided to impose a quarantine requirement for those travelling from the whole of Spain since the increased occurrence of coronavirus is regional rather than nationwide.”
EasyJet representatives added: “We plan to operate our full schedule in the coming days.”
Ryanair
Ryanair is continuing to operate its flight schedule to Spain as normal.
Chief Financial Officer Neil Sorahan said: “As things stand, the market remains open, the schedules remain in place and we continue to operate in and out of Spain as normal.”
The airline’s Chief Executive Michael O’Leary has been highly critical of the Government’s quarantine measures, calling the latest announcement a “badly managed overreaction”.
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TUI
TUI has cancelled all flights and holidays to mainland Spain until August 9.
It had initially hoped to continue routes to the Canary Islands and Balearic Islands, but these flights have now also been halted until at least August 1.
The airline said any customers due to fly to mainland Spain can claim a full refund or change their holiday dates.
Jet2 has grounded its flights to Spain until August 17.
All customers affected are set to be contacted, with refunds available.
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The airline is advising customers to keep an eye on updates given how the situation was “fast-moving” and subject to change.
A Jet2 spokesperson said: “For customers who are due to travel to Mainland Spain from 17th August onwards, we will provide an additional update once we receive further information from the government.”
British Airways
British Airways said it will continue to operate flights to and from Spain for the time being.
A message on their website states: “If you no longer wish to travel to Spain from the UK, or travel from Spain to the UK, you can claim a voucher for future travel.
“If you are returning from Spain and wish to make a change to you booking, please contact us.”
Travel information continues to be updated regularly, so be sure to check your airline’s website to stay up up-to-date.
News
Oasis finally confirm ‘private ballot’ ticket information for reunion tour
Daisy Jackson
Oasis have just announced more information about how tickets will be sold through a ‘private ballot’ for their extra reunion tour dates.
The group added two additional shows at Wembley Stadium after their initial 17 gigs across London, Manchester, Dublin, Edinburgh and Cardiff generated huge demand and sold out in a day.
Oasis and Ticketmaster came under fire though for the use of dynamic pricing, which saw ticket prices shoot up by hundreds of pounds by the time people made it through the online queues.
For these additional reunion tour dates at Wembley, ticket sales will look a little different.
They’ll be using a ‘private ballot’, which will give first dibs to those who missed out on the first ticket sale.
You’ll only be invited to register for the sale if you signed into your Ticketmaster account on Saturday 31 August, and joined a queue for a specific show.
And you’ll only receive an invitation if you DIDN’T manage to bag tickets the first time round.
THEN you’ll be able to register for the actual ballot, which still doesn’t guarantee you a ticket but does at least get you into a (hopefully less lengthy) queue.
“Invitations to enter the private ballot will be sent overnight tonight (Saturday) to eligible fans we have been able to identify.
“If you signed into your Ticketmaster UK account on Saturday, 31st August, and were able to join a queue for a specific show, but didn’t get a ticket-then you may be eligible to take part and will receive an email on how to register for the ballot.
“Keep an eye on the inbox associated with your Ticketmaster account, and don’t forget to check your junkmail.
“Once successfully registered, you will be entered into the ballot for a code for access to the final Wembley on sale.
“Due to the demand for the shows and to avoid last week’s long queues, codes will be strictly limited. Entry to the ballot does not guarantee you will receive a code.
“The ballot is only open to invited fans. You must register with the email to which your invitation was sent and which is registered with your Ticketmaster account.
“All other entries will be discounted. If you do not receive an email then unfortunately you will not be eligible for the ballot.
“You will be automatically discounted from the ballot, even if you go through the registration process.”
Featured image: Simon Emmett
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Manchester Airport named UK’s worst in annual Which? survey for third year running
Emily Sergeant
Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
The Manc -
28th July 2020 
