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TUI told to issue refunds by end of September following government investigation

The Chief Executive of The Competition and Markets Authority (CMA) has pledged that TUI customers will receive any due refunds before October.

The Manc The Manc - 16th September 2020
Wikimedia Commons

The Chief Executive of Competition and Markets Authority (CMA) has pledged that TUI customers will receive any outstanding refunds before October.

The government body launched an investigation into the travel agency following thousands of complaints that customers had not got their money back for cancelled flights.

Under consumer protection law, refunds are supposed to be issued within 14 days.

Following interaction with TUI, it has been agreed that all outstanding refund requests for package holidays cancelled due to COVID-19 will be paid by 30 September.

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TUI has also committed to contact customers with unused credit notes – which can be converted to refunds.

The commitments apply to all of TUI’s different businesses that offer package holidays, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, TUI Scene, TUI Lakes & Mountains and Skytours.

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The government has said that TUI ‘engaged constructively with the CMA throughout the investigation’.

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Andrea Coscelli, the CMA’s Chief Executive, said: “It’s absolutely essential that people have trust and confidence when booking package holidays and know that if a cancellation is necessary as a result of coronavirus, businesses will give them a full, prompt refund.

“The CMA’s action ensures that TUI UK customers will get their refunds by the end of the month.

“The CMA is continuing to investigate package holiday firms in the context of the COVID-19 crisis. If we find that businesses are not complying with consumer protection law, we will not hesitate to take further action.”

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The CMA has also said that TUI will report regularly to the body in the future to ensure the travel agency pays refunds on time.

More than 100 other package holiday businesses have been contacted by the government and urged to comply with consumer protection law, with many companies currently under investigation.

The pandemic has placed enormous pressure on the travel industry, with several major names forced to cut staff numbers over the summer.

In May, TUI announced it would be slashing 8,000 jobs due to financial struggles.

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Police search for Moors murder victim Keith Bennett resumes as ‘skull is found’

Daisy Jackson Daisy Jackson

Police are back searching for Moors Murder victim Keith Bennett after a skull was reportedly found.

12-year-old Keith was snatched by notorious serial killers Ian Brady and Myra Hindley in 1964.

The pair’s victims were five children, Pauline Reade, John Kilbride, Keith Bennett, Lesley Ann Downey and Edward Evans, all aged between 10 and 17 years old at the time of their murder.

The victims were buried on Saddleworth Moor, but Keith’s remains have never been found.

Now a major breakthrough may have come from an author, Russell Edwards, who alerted police to ‘potential human remains in a remote location’.

Myra Hindley and Ian Brady – the serial killers behind the Moors Murders, including Keith Bennett

Specialist GMP officers have now begun initial exploration activity but say it is ‘far too early’ to confirm if human remains have been discovered.

Officers have also updated Keith’s brother Alan Bennett, who was just eight years old when his sibling vanished and who has dedicated much of his life to solving the mystery of the missing body.

MP Force Review Officer Martin Bottomley said: “At around 11.25am on Thursday 29 September 2022, Greater Manchester Police was contacted by the representative of an author who has been researching the murder of Keith Bennett, a victim of Ian Brady and Myra Hindley.

“Following direct contact with the author, we were informed that he had discovered what he believes are potential human remains in a remote location on the Moors and he agreed to meet with officers yesterday afternoon to elaborate on his find and direct us to a site of interest.

“The site was assessed late last night and, this morning, specialist officers have begun initial exploration activity. We are in the very early stages of assessing the information which has been brought to our attention but have made the decision to act on it in line with a normal response to a report of this kind.

Saddleworth Moor, where the search for missing Keith Bennett has resumed. Credit: Wikimedia Commons

“It is far too early to be certain whether human remains have been discovered and this is expected to take some time.

“We have always said that GMP would act on any significant information which may lead to the recovery of Keith and reunite him with his family. As such, we have informed his brother of the potential development – he does not wish to be contacted at this time and asks that his privacy is respected.”

A further GMP statement published by the Manchester Evening News added: “We have always said that GMP would act on any significant information which may lead to the recovery of Keith and reunite him with his family.

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“Officers met with Mr Edwards yesterday evening (29th September) and he was able to locate a site of interest and provide us with further details of the work he has been carrying out.

“We are at the very early stages of assessing the evidence which he brought to our attention, but have taken the decision to excavate an area of land with a view to determining what lies there.

“It is far too early to be certain whether human remains have been uncovered, but out of respect for Alan Bennett, who we regularly maintain contact with, we have informed him of this potential development.

“Alan does not wish to be disturbed at this time and we would ask that his request for privacy is respected.”

Featured image: GMP

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Question Time audience stunned as first-time buyer says mortgage quote DOUBLED

Danny Jones Danny Jones Question Time audience member mortgage quote 10.5%

Thursday night’s Question Time audience could be heard audibly gasping after a fellow crowd member revealed that her mortgage quote had doubled followed the recent mini-budget.

Taping in Manchester on 29 September, the current events and politics programme was discussing property when would-be first-time buyer Rabia revealed that her mortgage offer had jumped from an initial amount of 4.5% interest to a shocking 10.5% in just a matter of days.

As you can see in the incredible clip, both the audience and the panel are taken aback at the revelation.

The Greater Manchester resident said she is desperate to know what the government’s plan for mortgages is as following the latest revision, she says she simply cannot afford to put the money down on her first home.

Labour leader Sir Keir Starmer weighed in on the social media reaction, quote tweeting the clip from his party’s own account and stating that “the Tories must get back to Parliament and reverse their kamikaze budget” as the current economic mess is being “paid for by working people”.

To make matters worse, Rabia was given no clarification from her lenders, only that they were pulling her offers. Conservative MP and Minister for Local Government, Faith and Communities, Paul Scully had little information to offer her either, simply stating it is a short-term effect and that the market will stabilise.

Scully was subject to an entirely different reaction from the audience as well after his blind attempts to defend Prime Minister Liz Truss and Chancellor Kwasi Kwarteng were met with laughter. Conversely, Richard Bacon was met with applause after he labelled the mini-budget “absurd”.

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As if the anti-Tory sentiment wasn’t already at a high, the chancellor’s mini-budget – which saw the corporations, bankers and the generally wealthy benefit ahead of the working class – has seen fresh calls for a general election to be held as soon as possible.

Beyond declaring a so-called £2,500 limit on energy bills (which many have warned isn’t a guaranteed cap), there was seemingly very little in the way of policy that

For those still unclear as to what was announced in the divisive mini-budget, here is a quick summary:

Everything you need to know about Kwasi Kwarteng’s mini-budget 2022

Speaking in a speech at the Labour conference in Liverpool on Tuesday, Starmer said that the government “haven’t just failed to fix the roof, they’ve ripped out the foundations, smashed the windows and now they’ve blown the doors off for good measure.

You can watch the full episode of Question Time back on BBC iPlayer.

For all the latest news, events and goings on in Greater Manchester, subscribe to The Manc newsletter HERE.

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