Alton Towers vows to make accessibility changes after disabled woman was taken off rideBecky Cheetham
Alton Towers has confirmed that a woman with cerebral palsy is to be involved in the resort’s updated disability training after she was left in tears over treatment by staff.
Hannah Cheetham – who requires the use of a wheelchair – was “embarrassed” and distraught after a visit to Alton Towers with her sister Becky last week, where she was publicly removed from one of the resort’s rides and was left “angry and fed up due to the ignorance of staff”.
Despite being in her thirties, Hannah was only allowed to ride children’s rides.
During the trip on 28th September, Hannah – who visits the park annually as an “adrenaline junkie”, and has previously gone on every ride she wished – obtained a disability access band and then headed for the Smiler, but her sister Becky spotted a sign by the rollercoaster which said that users must be able to walk 25 metres unaided.
ADVERTISEMENT
She mentioned it to a member of staff.
Becky said: “The lady then turned to her co-worker and shouted across, ‘She can’t walk’, and shut the door behind us. My issues with this situation is Hannah is a human. Please speak to her directly. Do not embarrass her by shouting out her insecurities across the ride for a crowd of people to hear.
ADVERTISEMENT
“We passed three lots of workers, and not one of them thought to explain the rules of the ride before we got up there and had to turn around.”
Then they headed to Rita – where Becky lifted Hannah into a seat and workers strapped her in – but just as the ride was about to start, a member of staff asked if Hannah could walk unaided in case the ride broke down and she was told to get off the ride in front of everyone else.
They were later offered a refund after spending £40 per ticket.
A petition started by the pair online – who are both from Greater Manchester – now has close to 50,000 signatures.
The petition calls for: “All public facing staff should therefore undergo disability awareness training to prevent the distress we experienced yesterday and to enable all people, including wheelchair users, to have the same wonderful experience and fun day out.
“If disability awareness training already exists, this needs to be significantly improved.”
Now, Alton Towers has issued a public apology and has invited Hannah and Becky to contribute to improving staff disability training going forward.
Katie McBirnie – Head of Product Excellence at Alton Towers – said: “We are deeply sorry for this incident, which falls well below the high expectations we have for our employees. At Alton Towers Resort, we pride ourselves on being an inclusive resort and we really value the feedback that Hannah and Becky have given us.
ADVERTISEMENT
“We have certainly listened and we want to do better.”
Alton Towers
A spokesperson for the park added: “We have invited Hannah and Becky back to discuss the changes we can make, and we look forward to showing them how committed we are to making sure that their experience is not repeated.”
In response to the invitation – which has been accepted by the pair – Becky Cheetham said: “We feel excited about the prospect of changing attractions for the better [and] we hope to help public facing roles improve their disability training and give disabled people a better experience.”
Becky also said that she had been told her YouTube video about the ordeal would form part of staff training.
Trending
Two North West cities named among the ‘noisiest’ in the UK – including Manchester
Emily Sergeant
A new analysis has revealed a list of the noisiest cities in the UK, and two Greater Manchester locations are in the top five.
From blaring sirens and car horns, to house parties, barking dogs, and loud neighbours, escaping the noise of a city can feel almost impossible – even in your own home.
No matter whether you live in the hustle and bustle, or you’re out in the sleepier suburbs, noise can keep you up at night, disturb your peace, and lead to frustration. But just how loud are Greater Manchester’s cities compared to the rest of the UK? In a bid to get to the bottom of it, Alpine Hearing Protection has done some research to compile a top 10 list.
And both Salford and Manchester have found themselves not just within the top 10, but within the top five… and to make matters worse, Salford has actually claimed the number one spot.
The reason Salford has found itself at the top of the list, according to the research, is because it sits at the intersection of several major transport and urban hubs, with major motorways running through or around the city including the M60, M61, and M62.
Major rail routes also run through the city – including via Salford Crescent – which sees 16 million passengers every year, and also leads to Manchester Airport.
Top 10 noisiest cities in the UK
Salford
Portsmouth
Manchester
Southampton
London
Leeds
Stoke-on-Trent
Wakefield
Newcastle upon Tyne
Bradford
Parts of Salford are also very built-up, making pockets of the city noisy – especially in the concentrated centre where traffic, construction, nightlife and commercial activity get loud.
And of course, like any growing city, construction noises have been noted as ‘particularly bothersome’ for residents where major developments are springing up.
Manchester is third on the list of noisiest cities, due to many of the same reasons as Salford.
But the difference being that Mancunians are noted as one of the many reasons why the city is so loud – with residents making 5,301 noise complaints across Manchester between January 2024 and January 2025, and Hulme identified the loudest area with 304 complaints.
As well all know, Manchester is also home to many universities, which brings an active nightlife scene to the region, especially in the city centre, and in recent FOI data, it was revealed that the University of Manchester saw 2,049 noise complaints in the last five years.
Motorists warned of common winter driving habit that could land them with annoying fines
Emily Sergeant
With the temperatures drastically dropping now as we head into winter, motorists are being warned against a common driving habit.
On a wintry morning when the windscreens are frozen and your hands are equally as frozen too, it’s pretty common for drivers to start the engine, turn the heater right up, and remain stationary for several minutes to warm the car up before setting off on their journey… but did you know that doing this could see you, inadvertently, fall foul of the law?
That’s right – as ridiculous as it sounds, leaving your car engine running ‘unnecessarily’ while parked on a public road is illegal.
And to make matters worse, the rules on ‘engine idling’, as it’s known, apply regardless of whether the driver is using the heating, waiting for someone, or simply sitting in the vehicle.
Known as a stationary idling offence, Rule 123 of the Highway Code states that drivers must not leave a vehicle’s engine running unnecessarily while it is stationary on a public road, and according to the rule, a fixed penalty of up to £80 can be issued, right there and then.
Motorists are being warned of a common winter driving habit that could land them with annoying fines / Credit: PickPik | Wikimedia Commons
Fines will only be handed out if a motorist is stopped by a police officer who asks them to switch the engine off, and they fail to comply.
“However tempting it might be to sit in a vehicle with the engine running and the heater on to warm up, we strongly advice against it,” commented RAC senior policy officer Rod Dennis.
“As well as polluting the air and wasting fuel, drivers who leave their engines idling unnecessarily on a public road also risk an on-the-spot fine of £80. On cold mornings, the best approach is to clear any ice or snow properly and ensure windows are fully de-misted before setting off, then get on your way and let the car warm you up.”
There are some exceptions to the rule, however, as keeping the engine running is permitted in certain circumstances.
This includes when a vehicle is stationary because of traffic conditions, when the engine needs to run so a mechanical fault can be investigated, or if certain work is being carried out on the side of the road.
Emily Sergeant -
7th October 2020 
