Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’
Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.
A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.
Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.
This week, she published a ‘Part 2’ – which has also gone viral.
According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.
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“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.
“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.
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Theft checks
The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.
“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.
“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.
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“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.
“We simply have to say: ‘Would you like that as well?'”
Mark Waugh / Flickr
Call bell rings
Another secret the user shared was that the number of call bell rings actually mean different things.
According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.
Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.
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Staff discount
One frequently asked question has been whether Primark employees get money off purchases in store.
“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.
She did however say that employees enjoy a 10% discount at Christmas.
The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.
“That includes any store – not just the one you’re working in.”
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Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.
Four North West towns named among Britain’s top 10 seaside ‘property hotspots’ for 2026
Emily Sergeant
Four North West towns have been named among Britain’s top 10 ‘property hotspots’ by the sea for 2026.
You may already be familiar that, every year, leading property listing website Rightmove takes a look at all the cities, towns, and residential areas across the UK where house prices saw a significant hike on average last year, and puts together a top 10 list.
The ‘hotspot’ table is made up of a variety of locations where prices rose the most, when compared to the end of the year prior.
But now, they’ve done a special seaside version too.
Of course, “Manchester‘s got everything except a beach” so it won’t come as a surprise that no Greater Manchester towns are featured on this list, but that isn’t the case for the rest of the North West though, as Merseyside and Cumbria are well represented.
In fact, it’s actually the North West that’s taken the top spot, as Bootle in Merseyside has been named Britain’s top seaside house price hotspot, with asking prices having risen 11% in the past year alone, and that’s even with an average house price still way below the national average at £141,680.
Four North West towns have been named among Britain’s top 10 seaside ‘property hotspots’ for 2026 / Credit: James Feaver | Gabe Fender (via Unsplash)
Second place can be found just 10 minutes further up the coast in the town of Crosby, where the average asking prices are up 9% compared to last year, reaching £330,900.
Wallasey comes in at sixth place on the list, with house prices rising 7% to £200,753 on average, while Barrow-in-Furness in Cumbria ranks at number nine with house prices increasing 6% to an average of £185,169.
Rightmove says the data shows that coastal living remains ‘relatively accessible’ in several areas, with nine of the top 10 fastest growing seaside locations still priced below the national average, and across more than 100 coastal areas analysed, more than 80% also have an average asking price below the national average (£378,304).
“The fastest-growing seaside markets this year show that demand for coastal homes in many areas remains resilient, even as overall price growth across the UK stays more modest,” commented Colleen Babcock, who is Rightmove’s property expert.
“While some locations are seeing strong price increases, there are still many areas where living by the sea is more affordable, giving buyers a wider range of options depending on their budget.”
Featured Image – Mitchel Orr (via Unsplash)
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Lottery Winners help debut new hometown anthem ‘Song For Leigh’ at massive stadium gig
Danny Jones
Indie pop favourites Lottery Winners smashed their first-ever solo stadium show at Leigh Sports Village at the end of May, and they also helped debut a dedicated hometown anthem for the town.
One of several current stars coming from in and around the Wigan music scene, it’s been a big few years for the Greater Manchester band, and their biggest-ever headline show on Saturday was yet more proof of just how much they’ve achieved in their career thus far.
That being said, however, this lot will never, EVER forget where they’ve been and, most importantly, where they come from.
You’ll find no better example of that than their sold-out LSV gig, which saw multiple celebrations of their local area, than one particular moment…
Posting on social media in the aftermath of the landmark live performance for the four-piece, frontman Thom Rylance wrote: “Little old Leigh, I haven’t slept a wink. I’m not sure I ever will again. I’ve never felt such a powerful punch of love hit me like that before, and I’m not even sure what to do with it all.
“Thanks isn’t enough, but let’s start there. Thank you for carrying us all this way. Thank you for making us feel special. Thank you for making all of this feel proper. Thank you to the grown-ups who trusted us with such a mammoth thing. Absolutely stupid that you let us do that, but I hope we made you proud.
“The feeling I get from looking across and seeing my best mates on the planet literally living their dream, in full HD, makes me so happy I could burst into bubbles. And thank you to Leigh. Our home. Our people. Nobody does it better. Last night was proof that ordinary people can achieve extraordinary things.”
But as mentioned, perhaps the most wholesome part of the entire event was when they aired a brand-new tune created by Spirix Collective – a group of local musicians, dancers, and all-round creatives based in the heart of Leigh. Here’s what they’ve made:
What a lovely thing for everyone tied to this place.
Produced partly in an effort as part of the historic Lancashire county village’s bid to become the UK’s next first Town of Culture, it’s a track created on behalf not just of Leigh itself but to further help shine a light on the often criminally-overlooked borough of Wigan.
As for natives themselves, they signed off the milestone by adding in the caption: “Lottery Winners are massive. KOKO [Keep on keeping on].”
It’s fair to say that after seeing some of the scenes from over the weekend, we tend to agree.
Who was there on the night and, whether you were lucky enough to be or not, what do you make of the ‘Song For Leigh’ now you’ve heard it?
The Manc -
9th November 2020 
