Former Primark employee explains ‘store secrets’ and why staff ask for ‘Mr Brown’
Poleighh Soper's video, titled 'Secrets of an ex primark employee', has been viewed, liked and shared thousands of times since appearing on the social media platform.
A TikTok user claiming to be a former Primark employee has shared some of the store’s biggest secrets online.
Poleighh Soper’s video, titled ‘Secrets of an ex primark employee’, has been viewed, liked and shared thousands of times since appearing on the social media platform – with the original poster passing on some of the mos intriguing info she learnt during her time working in the budget store.
This week, she published a ‘Part 2’ – which has also gone viral.
According to Poleighh Soper, hearing a request for ‘Mr Brown’ on the tannoy in a Primark store is in fact a call for security.
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“Say your security company that stands by the door and makes sure nobody is stealing…say their name is like ‘Brown Security Services’, that’s who they’re calling,” explained the TikTok user.
“So, when they say ‘Can Mr Brown please come to the customer service checkout’, they’re actually calling for security – they just don’t want the customers to know that,” she added.
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Theft checks
The TikTok user also shared the cheeky theft checks apparently in place at the Primark tills.
“You know when you go to the till and you’ve got like a makeup bag or something, they’ll always open it up and take out the tissue? That’s to check that you’re not stealing,” Poleighh Soper explained.
“So, we have to take the tissue out to check there’s nothing else in the bag, however, we’re not actually allowed to accuse you of stealing.
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“We could open that bag and find ten pieces of jewellery and three pairs of socks in there – [but] can’t accuse you of stealing it.
“We simply have to say: ‘Would you like that as well?'”
Mark Waugh / Flickr
Call bell rings
Another secret the user shared was that the number of call bell rings actually mean different things.
According to Poleighh Soper, one ring means ‘we need extra staff’, two rings means ‘we want supervisor or a manager’s help’, whereas three rings is apparently the signal for an ’emergency’.
Also, staff can seemingly select whether they want their till voice (which you hear saying “till number one, please”) to be male or female by pressing a button below.
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Staff discount
One frequently asked question has been whether Primark employees get money off purchases in store.
“No, staff do not get staff discount,” Poleighh Soper emphasised during Part 2 of her video.
She did however say that employees enjoy a 10% discount at Christmas.
The TikTok user also added: “Any staff member that actually wants to buy something from Primark has to take it to the customer service desk and hand over their ID number when they buy it.
“That includes any store – not just the one you’re working in.”
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Apparently the user is set to share more secrets in the future, promising a ‘Part 3’ of her series and urging followers to “stay tuned”.
Manchester’s popular board game festival returns this month with hundreds of games to play
Emily Sergeant
Manchester’s popular board came festival is set to return later this month, with hundreds of games free to play.
Manchester Board Game Festival is set to kick off 2026 in style, returning for the first festival of the year with a full weekend of board games, role-playing games, indie traders, and community-led fun in the heart of the city.
The festival features a huge board game library, giving fans access to hundreds of games to try out across the weekend – with ‘Library Bees’ on-hand to help people find games, learn the rules, or jump into sessions with other players.
There’ll also be bookable sessions, like RPGs and Blood on The Clocktower, and seminars to take part in over the three-day event.
Manchester’s popular board game festival returns this month with hundreds of games to play / Credit: MBGF (via Facebook)
As well as gaming, visitors can browse the festival’s popular Geek Fayre too, open on the Saturday and Sunday of the event, which showcases indie traders, artists, and tabletop creators from across the UK. From games and accessories, to artwork and geeky gifts, it’s a chance to support small businesses all while discovering something new.
Running from Friday 27 February through to Sunday 1 March, this opening weekend festival marks the start of five events planned throughout 2026.
Events are designed to bring together players of all experience levels for three days of tabletop gaming and social play.
“There’s something really special about the first festival of the year,” commented festival organiser, James Oxley.
“People are excited, they’re ready to play, and there’s a real buzz in the room. Manchester Board Game Festival has always been about bringing people together through games, and we can’t wait to see everyone back in the halls enjoying themselves.
“Whether attendees come for a single afternoon or the full weekend, the focus is on playing at your own pace, meeting new people, and enjoying games in a relaxed and friendly setting.”
Further festivals will follow throughout 2026, including themed Halloween and Christmas editions later in the year, so keep your eyes peeled, but until then, February’s event marks the first chance for players to roll some dice, discover new favourites, and start the year with a table full of games.
Manchester Board Game Festival takes place from Friday 27 February through to Sunday 1 March at Sachas Hotel in the Northern Quarter, with tickets starting from just £13.
Trailer released for new romcom Finding Emily set and filmed all across Manchester
Emily Sergeant
The first trailer for a new romcom that’s set and filmed all across Manchester has been released.
The film, titled Finding Emily, tells the story of a lovesick musician, played by Spike Fearn, who meets his dream girl on a night out, but ends up with the wrong phone number, and so teams up with a driven psychology student, played by Angourie Rice, in a bid to find her.
Together, the unlikely duo spark a hilarious campus-wide frenzy that tests their own hearts and ambitions along the way.
The film – which is directed by Alicia MacDonald, and based on a screenplay written by Rachel Hirons – is produced by Working Title Films, is set in the fictional Manchester City University, and is due to be distributed by Focus Features and Universal Pictures across the UK and internationally this spring.
The talented ensemble cast groups together big names like Minnie Driver with rising stars like Ella Maisy Purvis, Yali Topal Margalith, and Kat Ronney, as well as other established actors including Timothy Innes and Nadia Parkes.
Filming took place in Manchester between August and September 2024.
The two and a half-minute trailer has been shared with the world today, and when we say it’s a Manc film, we mean it… we quite literally lost count of how many of our city’s famous locations can be spotted in just the trailer alone.
The trailer has been released for new romcom Finding Emily set and filmed in Manchester / Credit: Universal Pictures & Focus Features (via YouTube)
There’s everything from Manchester Central Library and Piccadilly Records, to Canal Street and the Gay Village, the Northern Quarter, the Crown & Kettle pub in Ancoats, and even the Emmeline Pankhurst statue in St Peter’s Square featured for all to see, alongside what’ll, presumably, be dozens of other famous locations.
Oh, and not to mention, if you keep your eyes peeled when watching the trailer, you can even see a small clip of Stockport band Blossoms playing a gig in there too.
The Manc -
9th November 2020 
