Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
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The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
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UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
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The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
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Manchester’s big wheel is returning to Exchange Square for the summer… sort of
Emily Sergeant
Manchester is set to reach new heights, as the big wheel that once stood proudly in the city centre is making a comeback this summer.
Well… sort of.
That’s because it’s not quite the same big wheel that many will remember from its glory days in locations like Piccadilly Gardens and Exchange Square throughout the 2000s, and more recently Albert Square during last year’s Manchester Christmas Markets – but it is a big wheel and it’s a big wheel that you’ll be able to hop on for a ride.
Celebrating the launch of its new Cloud Frappuccino blended drinks range, Starbucks’ Summer in the Clouds arrives in Exchange Square next Friday and Saturday (24 and 25 July), inviting people to escape the hustle and bustle and enjoy panoramic views of the city below from a big Ferris wheel.
The two-day takeover will give customers the chance to unlock a ride on the big wheel with the purchase of any Grande or Venti iced drink from participating Manchester city centre Starbucks stores.
Both in participating stores – which in Manchester are Starbucks stores in the Arndale, City Tower Offices, on Market Street and on Fennel Street – and at the Ferris wheel itself in Exchange Square, you can expect complimentary Cloud Frappuccino-inspired candy floss, live music from DJ and presenter Ethan Porte, and a free photobooth with digital and printed photos.
Alongside the big wheel ride, there’ll also be the chance for members to win exclusive Starbucks merchandise across the two days too.
A limited number of additional ferris wheel ride tokens will also be available to win via the fairground-style Plinko game on site.
The new Starbucks Cloud Frappuccino blended drinks range includes a range of bespoke creations like the Strawberry Matcha Cloud Frappuccino, the Brown Sugar Cloud Frappuccino, and the Caramel Mocha Cloud Frappuccino.
With skyline views and summer sips, Starbucks says its Summer in the Clouds is set to be one of Manchester’s must-visit experiences this month.
Starbucks’ Summer in the Clouds arrives in Exchange Square next Friday 24 and Saturday 25 July.
Featured Image – Cédric Dhaenens (via Unsplash)
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Liam Fray says ‘yes’ to Courteeners supporting Oasis on tour amid rumoured 2027 dates
Danny Jones
Liam Fray has said that the Courteeners are ready to “answer the call” if/when it comes to supporting Oasis on their next big live tour, with rumours of dates for shows in 2027 ramping up.
The fellow Manc favourites were heavily suggested as potential support acts for the Live ’25 reunion gigs, but Cast and Richard Ashcroft were ultimately selected as the warm-ups for the world tour.
With that in mind, when asked if Courteeners would be ready to open up for Oasis on their still only hypothetical tour next year, Fray had a very quick answer:
Not to speak for the Middleton musician, but it’s a bit of a no-brainer, really.
As you can see, in a recent interview with Radio X host Johnny Vaughan promoting the indie rockers’ new single, ‘Plus One Forever’, the 41-year-old frontman made it clear that he and his bandmates would bite hands off if the other Liam and/or his brother Noel offered a slot to them.
The younger Gallagher brother definitely had plenty of fun teasing supports last time around, before making some fairly more obvious posts and then seemingly just announcing them on social media according to his own timeline.
LG does what he wants, after all.
As for the supposed ’12 nights at the Etihad Stadium’ reported recently, not to mention all the other sets across the country that would no doubt follow should they come to fruition, Fray could say little else other than simply “Yes” to the prospect.
Joking, “Well, it is from me – I don’t know if someone else has said no!”, there have been no other indications on this front, but it’s safe to say it’d be a huge booking for everyone involved and a HUGE crowd-pleaser; Liam looks to be working on one of his own, elsewhere, too…
The two lead singers have both graced the stage of the Emirates Old Trafford stadium at Lancashire County Cricket Club, as well as Heaton Park, respectively.
Liam noted that he was at Heaton Park himself for that unforgettable summer last year, and also praised Wigan’s very own Ashcroft for being “unbelievable” when he caught him at Wembley. Big shoes to fill. The question is, who would you like to see supporting Oasis on their possible tour dates in the future?
In the meantime, we’ll have to be satisfied with gearing up for the release of the highly-anticipated reunion documentary, with the title and a first trailer now revealed.
Emily Sergeant -
19th November 2025 
