Some eye-opening new research has revealed the best and worst parcel delivery companies in the UK ahead of Christmas.
With the festive season fast approaching and many already in the process of Christmas shopping, Citizens Advice has released its annual parcel league tables, ranking the UK’s five major delivery companies in order from best to worst based on their overall performance.
From chasing missing parcels, and battling arduous complaints systems, to even having accessibility requests ignored, Citizens Advice found through its latest research that more than a third (37%) faced issues with their most recent delivery – which works out to roughly around 15 million people, a new record.
The research – which was carried out in a ‘snapshot’ one-month period – reveals that the rate of parcel problems remains at the highest levels seen in half a decade.
Now in its fifth year, the charity’s league table looks at the top five delivery companies by parcel volume and measures their performance against criteria to determine who is the best.
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The criteria each company is measured against includes customer service, delivery problems, and how well they meet accessibility needs, such as people needing louder knocking or longer to answer the door.
This year’s parcel league table shows Royal Mail scored the highest with 3.25 out of five stars overall, while Yodel slips to the bottom with just two out of five stars.
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UK’s top 5 parcel delivery companies
Royal Mail – 3.25 out of 5 stars
Amazon Logistics – 3 out of 5 stars
DPD – 2.5 out of 5 stars
Evri – 2.5 out of 5 stars
Yodel – 2 out of 5 stars
Citizens Advice found through its new research that accessibility was the worst performing area overall, and this is despite Ofcom’s new condition requiring firms to give disabled consumers the opportunity to report their accessibility needs.
There was also customer service failures, with almost half (47%) of the people who had a problem with their initial delivery going on to have further issues trying to resolve the problem.
Research found that the most common problems customers faced with their last delivery include the driver leaving before they had time to get to the door (29%), their parcel being left in an insecure location (24%), and parcels arriving late (24%).
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The UK’s best and worst parcel delivery companies have been named / Credit: Evri (Press Picture)
“Ofcom has passed the parcel of responsibility for long enough,” commented Dame Clare Moriarty, who is the Chief Executive of Citizens Advice.
“We’ve been doing the work of the regulator for five years now by holding parcel companies to account and speaking up for consumers who are bearing the brunt of persistently poor service.
“Our league table has tracked parcel problems from warehouse to doorstep. We continue to see millions of people chasing lost parcels, having their accessibility needs ignored and hitting a brick wall when they try to complain.
“The question now is whether the regulator will take tougher action to improve the parcel market once and for all.”
Featured Image – Amazon (Press Picture)
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Two North West cities named among the ‘noisiest’ in the UK – including Manchester
Emily Sergeant
A new analysis has revealed a list of the noisiest cities in the UK, and two Greater Manchester locations are in the top five.
From blaring sirens and car horns, to house parties, barking dogs, and loud neighbours, escaping the noise of a city can feel almost impossible – even in your own home.
No matter whether you live in the hustle and bustle, or you’re out in the sleepier suburbs, noise can keep you up at night, disturb your peace, and lead to frustration. But just how loud are Greater Manchester’s cities compared to the rest of the UK? In a bid to get to the bottom of it, Alpine Hearing Protection has done some research to compile a top 10 list.
And both Salford and Manchester have found themselves not just within the top 10, but within the top five… and to make matters worse, Salford has actually claimed the number one spot.
The reason Salford has found itself at the top of the list, according to the research, is because it sits at the intersection of several major transport and urban hubs, with major motorways running through or around the city including the M60, M61, and M62.
Major rail routes also run through the city – including via Salford Crescent – which sees 16 million passengers every year, and also leads to Manchester Airport.
Top 10 noisiest cities in the UK
Salford
Portsmouth
Manchester
Southampton
London
Leeds
Stoke-on-Trent
Wakefield
Newcastle upon Tyne
Bradford
Parts of Salford are also very built-up, making pockets of the city noisy – especially in the concentrated centre where traffic, construction, nightlife and commercial activity get loud.
And of course, like any growing city, construction noises have been noted as ‘particularly bothersome’ for residents where major developments are springing up.
Manchester is third on the list of noisiest cities, due to many of the same reasons as Salford.
But the difference being that Mancunians are noted as one of the many reasons why the city is so loud – with residents making 5,301 noise complaints across Manchester between January 2024 and January 2025, and Hulme identified the loudest area with 304 complaints.
As well all know, Manchester is also home to many universities, which brings an active nightlife scene to the region, especially in the city centre, and in recent FOI data, it was revealed that the University of Manchester saw 2,049 noise complaints in the last five years.
Motorists warned of common winter driving habit that could land them with annoying fines
Emily Sergeant
With the temperatures drastically dropping now as we head into winter, motorists are being warned against a common driving habit.
On a wintry morning when the windscreens are frozen and your hands are equally as frozen too, it’s pretty common for drivers to start the engine, turn the heater right up, and remain stationary for several minutes to warm the car up before setting off on their journey… but did you know that doing this could see you, inadvertently, fall foul of the law?
That’s right – as ridiculous as it sounds, leaving your car engine running ‘unnecessarily’ while parked on a public road is illegal.
And to make matters worse, the rules on ‘engine idling’, as it’s known, apply regardless of whether the driver is using the heating, waiting for someone, or simply sitting in the vehicle.
Known as a stationary idling offence, Rule 123 of the Highway Code states that drivers must not leave a vehicle’s engine running unnecessarily while it is stationary on a public road, and according to the rule, a fixed penalty of up to £80 can be issued, right there and then.
Motorists are being warned of a common winter driving habit that could land them with annoying fines / Credit: PickPik | Wikimedia Commons
Fines will only be handed out if a motorist is stopped by a police officer who asks them to switch the engine off, and they fail to comply.
“However tempting it might be to sit in a vehicle with the engine running and the heater on to warm up, we strongly advice against it,” commented RAC senior policy officer Rod Dennis.
“As well as polluting the air and wasting fuel, drivers who leave their engines idling unnecessarily on a public road also risk an on-the-spot fine of £80. On cold mornings, the best approach is to clear any ice or snow properly and ensure windows are fully de-misted before setting off, then get on your way and let the car warm you up.”
There are some exceptions to the rule, however, as keeping the engine running is permitted in certain circumstances.
This includes when a vehicle is stationary because of traffic conditions, when the engine needs to run so a mechanical fault can be investigated, or if certain work is being carried out on the side of the road.
Emily Sergeant -
19th November 2025 
