The job offer that turned a jailed prison officer into a viral star
Jack Twigg was a prison guard who found himself on the wrong side of the bars after causing a car crash. A year since his release from jail, he’s now running his own Salford shop.
Jack Twigg made the papers three times before he was 29-years-old. The day he scored nine goals for his youth football team. The day he went to jail. And the day he told the world he had a new job.
Last week, Jack announced on Twitter that he’d be leaving his role as a Timpson store assistant in Stretford and taking charge of his own branch in Irlam.
“6 months ago I was struggling to find work with a criminal record,” he wrote on March 31.
“Timpson offered me a trainee role which changed my life. Today I’ve been told from April 12th I’m officially a branch manager with my own shop!! I can’t wait to get started and kick on as a manager!”
For anyone else, getting such a promotion would be a big moment. But for Jack, it was life-changing.
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As soon as he tapped the send button on that tweet, his world flipped upside-down.
Within minutes of floating out into the Twittersphere, the post took on a life of its own – transforming Jack from an Oldham ex-con into a viral star.
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Thousands of well-wishers flooded to congratulate him, whilst press outlets jostled with one another to grab Jack for an interview and share his story.
The likes and shares on the Tweet are still accumulating by the hour.
“Honestly, it’s gone crazy. It’s been non-stop for days,” Jack chuckles.
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“It’s all been lovely.”
Jack was hired at Timpson after his release from prison / Image: Twitter
Jack’s fast-track trajectory from ex-con to store leader is the kind of classic, heartwarming rags-to-riches tale that strikes a chord; proving that human beings can clamber their way out of the darkest places and achieve incredible things.
But that’s only part of the story.
What makes Jack’s tale quite so unique is that once upon a time he was working as a prison guard. Never did he believe for one moment that’d he end up on the wrong side of the bars.
In his early twenties, Jack signed up to an HMP training programme in the Midlands – a course focused on helping staff make the next step up as prison officers.
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He hated it.
The programme focused on military-based, routine-focused, regimented training which “didn’t sit well” with Jack, and it wasn’t long before he found himself slipping into a dark place.
Unhappy and homesick, Jack would slink off into the nearby town and pick up cans of lager, spending the rest of his evenings sitting in a bar before taking more beers to his room at bedtime.
“I was sat in tears on my bed drinking a can,” he remembers.
“I didn’t want to quit because I didn’t want to let everyone down. Even though quitting was exactly what I wanted to do.
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“But if I walked away, I wouldn’t have a job, either. I’d just bought a house.
“It all really overwhelmed me.”
Then, one afternoon, Jack’s mental health tipped over the edge.
“I had a bad panic attack in a bar in a toilet cubicle… with really negative, dark thoughts,” he explains.
“I got in my car. Put my foot down. And I wasn’t feeling myself.”
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The impact of the crash was so intense that Jack suffered serious head injuries – and his memories of the incident are fuzzy at best.
He’s still not sure whether he got behind the wheel with the intent to end his life.
“Did I want to die? I don’t know. Was I trying to kill myself? I don’t know.”
What Jack does believe, however, is that he “did something wrong and rightly went to prison for it”.
He’d come off badly in the incident, but so did another victim – and a judge determined jail was necessary.
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Jack was sentenced to 28 months incarceration with a minimum of 10 months and three weeks.
At the time, it all seemed like an instant nightmare. But looking back, Jack believes the long-term warning signs had been there.
The preamble to the crash had been, as he puts it, an “accumulation of years of anxiety.”
In his younger days, Jack would be out with his friends in a busy bar or nightclub and quietly vanish to go for a pint in a quiet backstreet boozer alone for an hour.
His friends would text to ask him where he was, and he’d lie – claiming he was still in the club.
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“I should have addressed that then but I never did,” Jack states.
“It just progressed over the next three or four years to bad panic attacks and really low self-esteem. Throw in the quite harsh life of working for the prison service… that just finished me off.”
Jack was immediately sent to HMP Hewell after being found guilty / Image: Chris Allen via Geograph
Prison is a dangerous place at any time. But particularly for an ex-prison officer.
Due to his former role with HMP, Jack was offered a spot on the protected wing – a part of the prison allocated for inmates who may be targeted by others.
It’s the part of a jail where you’ll find police and prison officers who’ve committed crimes. But also inmates who are sex offenders and child abusers.
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“It’s a weird atmosphere [in the protected wing],” Jack says.
“They’re really well behaved and they don’t talk to each other about the crimes. It’s really hush-hush.
“I could have gone there, and they probably wouldn’t have said ‘boo’ to me. Nobody speaks on that wing.”
But Jack decided against it. He’d take his chances in general population.
Officers understood, reminding Jack he could be in danger if people discovered his past life as HMP staff. If trouble brewed, they promised to whip Jack out of his cell in the middle of the night and move him to the protected part of the prison.
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Jack’s next few months behind bars were devastating, challenging and even inspiring – and he is currently chronicling the big moments in his fascinating online blog ‘Life on both sides of the cell door’.
Once his time was complete, Jack came out of prison understanding more about himself – but also more about what the justice system doesn’t do so well.
“The rehabilitation side of it is very weak for all kinds of reasons,” Jack explains.
“A lot of lads are trapped in a repeat cycle.
“I got talking to these lads. They don’t want to be there.”
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“As a prison officer, you look at a file and it says: ‘Repeated burglary’. You don’t know why [the inmate did it].
“They’d never tell you the backstory when you’re in your uniform. But when you’re one of them, sat in the cell with them having a coffee – the amount I got told… it was sad.”
“There’s something in [the prisoners] if you let them get it out. 75% of lads in there would snap your hand off if you gave them a chance.”
Just months after joining Timpson, Jack will be managing his own branch / Image: Timpson
Second chances are exactly what Timpson – Jack’s employer – has become famous for. According to the company’s chief exec, James: If you offer something to someone who’s never had anything, they’re so grateful for the opportunity they’ll give you their best work. It was a message that really hit home for Jack – a philosophy that tempted him to reach out in the first place.
After being released from prison himself and struggling to find work, Jack began his blog as a form of therapy – and in the subsequent months it become a self-help website, motivational tool, and even a survival guide.
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It’s already been helping other people. But its first major achievement was securing Jack a job.
After months’ of failed applications, Jack attached the blog entries in an email to Mr Timpson himself – and he was invited in for an interview.
Ever since then, he’s been thriving in a role he loves.
“It’s been brilliant,” Jack explains.
“When I came out of prison, I was in a strong position to find work – I’m educated with a good CV – but I couldn’t find anything.”
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“I dread to think how hard it must be for others.”
A mere six months after signing on the dotted line to join Timpson, Jack is now being handed the keys to his own store.
It’s been quite the journey.
“They want to give the shop a new lease of life and get it firing on all cylinders.” Jack says.
“It’s a challenge which I accept. Who knows what the next step is.
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“But for now, I can’t wait to get going with it.”
Read Jack’s blog – ‘Life on both sides of the cell door’ – online here.
Feature
Stockport town centre’s first ramen spot sat above a coffee shop that we can’t get enough of
Danny Jones
If you’re a local Stockport resident or have even walked along the increasingly cultured cobbles of Underbank, chances are you’ve passed a place called Ōdiobā, but did you know that by night, its loft turns into a stylish listening bar that also serves some of the best ramen around?
Seriously: not only is it, to our knowledge, the only venue serving traditional ramen in Stockport town centre, but it’s some of the best we’ve had in years. Literally, YEARS.
Central Manchester has the benefit of being spoiled by numerous noodle masters – New Wave, Ramenshop (formerly known as Tokyo Ramen), Shogun, etc. – but we’d genuinely wager that this relative newcomer known simply as Uma is right up there with them.
In fact, it might currently be vying for the top spot itself.
We really try our best to shy away from the most ultimate of superlatives where we can, especially because we’re lucky enough to come across so many culinary gems and new restaurants all the time, but the more we’ve revisited this place, the more we’re convinced it’s utterly brilliant.
On a personal note, in a post-Cocktail Beer Ramen + Bun world, we feel like we’ve come very close to finding a new go-to that’s on a par with the late, great CBRB; perhaps we’ll never quite get there, or maybe we’re falling victim to the rose-tinted lens of nostalgia, but Uma is at least in the conversation.
Something we can say for sure is that they’ve gone with the tried and tested method of doing just a few things extremely over trying to cater to everyone.
Offering a small but stunning menu, with just three small plates and three options when it comes to ramen, each one is well-balanced and portioned, guaranteeing a filling bowl of ramen finished with great quality toppings.
You’re not left needing a single noodle more, nor do they cut you a single spring onion shy – but let’s be honest, this cuisine also leaves you craving more broth.
This might be a small thing, but we even like how the deep bowls come with built-in grooves/utensil holders for you to rest your spoons and chopsticks in. It’s only a little extra, we know, but it’s a nice touch, nevertheless.
Having now done a couple laps of the menu over the course of just a handful of visits, there are few taste bud journeys as satisfying as those gently-seasoned edamame beans, with the vibrant, lightly-acidic pickled daikon radishes and cucumber cutting through, before the savoury bomb of those mains.
And above all else, it’s the broth. My word… that broth.
Most impressively of all, perhaps, is that while we were expecting to enjoy the shoyu or red miso option the most, it’s the vegan ramen that we found to be the most flavourful.
The white miso and vegetable soup base is about as rich as you could hope for from any broth, as are the surprisingly satisfying slices of sweet soy tofu.
The smell of this freshly-charred chashu. Wow. The ideal thickness – great, minimal chew, too.Is Stockport town centre’s first ramen spot also one of the best in Greater Manchester right now? It might just be. (Credit: The Manc Eats)
Put simply, this particular bowl truly puts the Uma in umami.
It really is perfect as is, complemented by the shitake mushrooms, mustard greens, bamboo shoots and aromatic roasted sesame.
However, we honestly believe we have mastered a flawless order: choosing the vegan bowl and then adding pieces of chashu pork, a gooey ramen egg and maybe some chilli oil for good measure.
Try it for yourselves and tell us we’re anything other than absolutely bang on.
As for the space itself, you’ll struggle to find another spot as simultaneously casually aesthetic and atmospheric as the top floor of this building.
It’s well worth a visit to try the sophisticated selection of cocktails co-curated by founder Nam Tran – who first won over foodie fans with his conveniently self-titled Vietnamese venue in Ancoats, which sadly closed in 2024 – or sample his handmade hi-fi system alone, but the bonus of ramen takes the cake.
With DJ sets from the man himself as well as other selectors and artists, not to mention jazz nights and other live music during the week, it’s an effortlessly cool couple of floors that just so happens to serve some of our favourite food to the highest order.
Now, we will confess that we’ve only seen Ōdiobā in its ‘shadow self’ form, for lack of a better phrase, and are yet to sample the artisan café side of this business, but we assure you that it is a failure on our part and one we’ll be making up for as soon as possible.
Let’s just say, if the coffee is as good as the other liquids we’ve drunk here, be it the booze or the very last drop of broth from the bottom of the bowl, it’s probably some of the best in Stockport.
You can guarantee we’ll be coming back to this place time and time again whenever we visit the borough.
First look at Albert Square as Manchester Christmas Markets return to their spiritual home
Thomas Melia
Manchester Christmas Markets are back and all our Christmas wishes have come true, as its spiritual home Albert Square joins in on the festivities for the first time in six years.
Grab a mulled wine, toast yourself a marshmallow and take a seat, because we’re going to take you on a quick tour of this brand-new offering.
You’ll be able to tick off your Christmas Markets wish list in one place, as Manchester has got all your usual favourites and so much more taking place right here outside of its iconic Town Hall.
As soon as you walk in you’re greeted by a huge sign spelling out the city’s iconic abbreviation ‘MCR’, just in case you forgot where you were, that also doubles as a nice photo opportunity.
Albert Square in Manchester city centre is getting into the Christmas spirit for the first time in six years / Credit: The Manc Group
As you walk into Albert Square there’s a mix of nostalgic wooden huts and brightly coloured modern street food vendor stations waiting to tempt you with all their tasty treats.
There’s no messing around at this Christmas hotspot because not even 10 feet after you enter, you can warm up with a glühwein and bratwurst, yes please.
Think you’re done sampling some festive feasts? Think again as there’s a marshmallow toasting station, a roasted chestnut cart and lots of huts are offering their own hot chocolate creations.
Local street food vendor Rita’s Reign has made her mark in Albert Square too, serving up her foodie feasts with a seasonal spin such as the ‘Festive Feast’ and ‘Christmas Crunch’ combo boxes.
Rita’s Reign is just one of many food vendors at Manchester Christmas Markets / Credit: The Manc Group
As you keep making your way round there’s some lovely gifts and trinkets to browse including tree decorations, ornaments and some vibrant pieces of art.
There’s plenty of ways to keep the kids (and big kids) entertained with some carnival-themed games and stalls as well as a vintage carousel, if that doesn’t get you in the Christmas spirit what else will?
Of course, there’s even more food to mention like mini dutch pancakes, toasted sandwiches, French toast, the list is endless (Much like many of our Christmas lists).
And we couldn’t finish our visit without acknowledging the elephant in the room, also known as The Manchester Big Wheel, which is the perfect people-watching spot, but maybe hop on this ride before you try all the tasty treats mentioned above.
The Manc -
8th April 2021 
