The job offer that turned a jailed prison officer into a viral star
Jack Twigg was a prison guard who found himself on the wrong side of the bars after causing a car crash. A year since his release from jail, he’s now running his own Salford shop.
Jack Twigg made the papers three times before he was 29-years-old. The day he scored nine goals for his youth football team. The day he went to jail. And the day he told the world he had a new job.
Last week, Jack announced on Twitter that he’d be leaving his role as a Timpson store assistant in Stretford and taking charge of his own branch in Irlam.
“6 months ago I was struggling to find work with a criminal record,” he wrote on March 31.
“Timpson offered me a trainee role which changed my life. Today I’ve been told from April 12th I’m officially a branch manager with my own shop!! I can’t wait to get started and kick on as a manager!”
For anyone else, getting such a promotion would be a big moment. But for Jack, it was life-changing.
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As soon as he tapped the send button on that tweet, his world flipped upside-down.
Within minutes of floating out into the Twittersphere, the post took on a life of its own – transforming Jack from an Oldham ex-con into a viral star.
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Thousands of well-wishers flooded to congratulate him, whilst press outlets jostled with one another to grab Jack for an interview and share his story.
The likes and shares on the Tweet are still accumulating by the hour.
“Honestly, it’s gone crazy. It’s been non-stop for days,” Jack chuckles.
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“It’s all been lovely.”
Jack was hired at Timpson after his release from prison / Image: Twitter
Jack’s fast-track trajectory from ex-con to store leader is the kind of classic, heartwarming rags-to-riches tale that strikes a chord; proving that human beings can clamber their way out of the darkest places and achieve incredible things.
But that’s only part of the story.
What makes Jack’s tale quite so unique is that once upon a time he was working as a prison guard. Never did he believe for one moment that’d he end up on the wrong side of the bars.
In his early twenties, Jack signed up to an HMP training programme in the Midlands – a course focused on helping staff make the next step up as prison officers.
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He hated it.
The programme focused on military-based, routine-focused, regimented training which “didn’t sit well” with Jack, and it wasn’t long before he found himself slipping into a dark place.
Unhappy and homesick, Jack would slink off into the nearby town and pick up cans of lager, spending the rest of his evenings sitting in a bar before taking more beers to his room at bedtime.
“I was sat in tears on my bed drinking a can,” he remembers.
“I didn’t want to quit because I didn’t want to let everyone down. Even though quitting was exactly what I wanted to do.
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“But if I walked away, I wouldn’t have a job, either. I’d just bought a house.
“It all really overwhelmed me.”
Then, one afternoon, Jack’s mental health tipped over the edge.
“I had a bad panic attack in a bar in a toilet cubicle… with really negative, dark thoughts,” he explains.
“I got in my car. Put my foot down. And I wasn’t feeling myself.”
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The impact of the crash was so intense that Jack suffered serious head injuries – and his memories of the incident are fuzzy at best.
He’s still not sure whether he got behind the wheel with the intent to end his life.
“Did I want to die? I don’t know. Was I trying to kill myself? I don’t know.”
What Jack does believe, however, is that he “did something wrong and rightly went to prison for it”.
He’d come off badly in the incident, but so did another victim – and a judge determined jail was necessary.
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Jack was sentenced to 28 months incarceration with a minimum of 10 months and three weeks.
At the time, it all seemed like an instant nightmare. But looking back, Jack believes the long-term warning signs had been there.
The preamble to the crash had been, as he puts it, an “accumulation of years of anxiety.”
In his younger days, Jack would be out with his friends in a busy bar or nightclub and quietly vanish to go for a pint in a quiet backstreet boozer alone for an hour.
His friends would text to ask him where he was, and he’d lie – claiming he was still in the club.
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“I should have addressed that then but I never did,” Jack states.
“It just progressed over the next three or four years to bad panic attacks and really low self-esteem. Throw in the quite harsh life of working for the prison service… that just finished me off.”
Jack was immediately sent to HMP Hewell after being found guilty / Image: Chris Allen via Geograph
Prison is a dangerous place at any time. But particularly for an ex-prison officer.
Due to his former role with HMP, Jack was offered a spot on the protected wing – a part of the prison allocated for inmates who may be targeted by others.
It’s the part of a jail where you’ll find police and prison officers who’ve committed crimes. But also inmates who are sex offenders and child abusers.
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“It’s a weird atmosphere [in the protected wing],” Jack says.
“They’re really well behaved and they don’t talk to each other about the crimes. It’s really hush-hush.
“I could have gone there, and they probably wouldn’t have said ‘boo’ to me. Nobody speaks on that wing.”
But Jack decided against it. He’d take his chances in general population.
Officers understood, reminding Jack he could be in danger if people discovered his past life as HMP staff. If trouble brewed, they promised to whip Jack out of his cell in the middle of the night and move him to the protected part of the prison.
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Jack’s next few months behind bars were devastating, challenging and even inspiring – and he is currently chronicling the big moments in his fascinating online blog ‘Life on both sides of the cell door’.
Once his time was complete, Jack came out of prison understanding more about himself – but also more about what the justice system doesn’t do so well.
“The rehabilitation side of it is very weak for all kinds of reasons,” Jack explains.
“A lot of lads are trapped in a repeat cycle.
“I got talking to these lads. They don’t want to be there.”
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“As a prison officer, you look at a file and it says: ‘Repeated burglary’. You don’t know why [the inmate did it].
“They’d never tell you the backstory when you’re in your uniform. But when you’re one of them, sat in the cell with them having a coffee – the amount I got told… it was sad.”
“There’s something in [the prisoners] if you let them get it out. 75% of lads in there would snap your hand off if you gave them a chance.”
Just months after joining Timpson, Jack will be managing his own branch / Image: Timpson
Second chances are exactly what Timpson – Jack’s employer – has become famous for. According to the company’s chief exec, James: If you offer something to someone who’s never had anything, they’re so grateful for the opportunity they’ll give you their best work. It was a message that really hit home for Jack – a philosophy that tempted him to reach out in the first place.
After being released from prison himself and struggling to find work, Jack began his blog as a form of therapy – and in the subsequent months it become a self-help website, motivational tool, and even a survival guide.
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It’s already been helping other people. But its first major achievement was securing Jack a job.
After months’ of failed applications, Jack attached the blog entries in an email to Mr Timpson himself – and he was invited in for an interview.
Ever since then, he’s been thriving in a role he loves.
“It’s been brilliant,” Jack explains.
“When I came out of prison, I was in a strong position to find work – I’m educated with a good CV – but I couldn’t find anything.”
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“I dread to think how hard it must be for others.”
A mere six months after signing on the dotted line to join Timpson, Jack is now being handed the keys to his own store.
It’s been quite the journey.
“They want to give the shop a new lease of life and get it firing on all cylinders.” Jack says.
“It’s a challenge which I accept. Who knows what the next step is.
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“But for now, I can’t wait to get going with it.”
Read Jack’s blog – ‘Life on both sides of the cell door’ – online here.
Feature
Five Manchester artists we’ve been listening to this month | May 2025
Danny Jones
Oh, hey, didn’t see you there. Come looking for more top Manc tunage, have we? You’re in luck, because Greater Manchester just keeps pumping out top bands and artists all the time, hence why we do this.
If you’re new around these parts, first of all, welcome and secondly, the whole thing is very simple: every month, we round up some of the best talents coming out of 0161 and talk about why we like them. I know, groundbreaking stuff, right?
They don’t have to be born and bred in Manchester, but they do need to have made this their music home – the first the correct career decision they made, the second being working their way into our ears.
So, now all the housekeeping is done and dusted, let’s dive into some delightful new Manchester music, shall we?
Five Manc bands and artists we’ve been listening to recently
1. IST IST
This month we’re starting off with one of those Manchester bands that may not be new but still crop up for us at regular intervals to remind us of two things: first of all, that they’re brilliant and secondly, that they should have featured on our regular round-up of artists a long time ago.
We’re talking about IST IST, who returned with another live, multiple LP-spanning compilation (plus some extras) this past March, which we’ve had on plenty over the past month. It goes without saying that they sound brilliant live, and we feel bad for only just remembering how good and prolific they’ve been.
You always get plenty of New Order, but also White Lies and Editors; Future Islands, The National and lots of other baritone-driven bands that bring that element of melodrama to layer over the instruments themselves. ‘You’re Mine’ might be their biggest track, but ‘The Kiss’ and ‘Exist’ are also favourites.
2. Robbie Cavanagh
Now, we all know that country music is having a real moment right now and we, for one, couldn’t be happier about it, to be completely frank. Though arguably simplistic at times, it’s soulful, often impressively pared-back, and when something does impress you lyrically or technically, it sticks.
With that in mind, we recently realised that award-winning songwriter Robbie Cavanagh has been on somewhat of a comeback since 2023, and we hadn’t noticed until painfully recently. Returning after a six-year hiatus – bar some little ditties during lockdown – his latest project has some of his best work yet.
Fully tilting from folk into country and folk, the stunning vocalist belatedly blew us away with the bluesy single ‘Helpless’ and a gorgeous new collaboration with solo artist, Abby Gundersen (equally talented sister of Noah), but please still start with his 2016 Mahogany Session, where it arguably all began.
Named after Manchester city centre’s famously eclectic indie emporium, Afflecks Palace have never quite blown up in the way they way we thought they would when we first came across them years ago, but there’s still plenty of time and we’ll be damn it if they don’t deserve more regular listeners.
You’ll also be glad to know that, despite the name, they aren’t one of those trite, overly performative bands who wear a stereotypical Manc-ness on their sleeve that we sometimes come across; they’re just good and deserve a lot more recognition for their contribution to the neo-pysch genre.
As for where to start, we’ll admit we prefer their first album; ‘Forever Young’ is noodley and catchy, ‘Everything Is an Attempt to Be Human’ has those shoegazey guitars, but it just doesn’t get better than the incomparable ‘Pink Skies’, which still makes us feel some type of way – we just can’t quite describe.
We just love it. ‘Nu-Madchester’, or whatever you want to call it, its distinct sunniness never fails to tickle a part of our brains.
4. Findlay
Next up is Stockport singer-songwriter Findlay, who released more new music this past February, and has been making indie pop that ropes in plenty of other influences for more than a decade now.
That being said, she’s always experimenting with her sound, as her collabs with Blossoms, Miles Kane, Bill Ryder-Jones, Joris Delacroix have shown, and this latest iteration seems to have her tapping into everything from almost 50s and 60s female soul singers to slow electronic and more.
We love the smooth sexiness and sheer ambition of her latest single, ‘Stay Kinky’ and ‘Waste My Time’ always feels like a late-night chiller fit for music video set in a dingey bar, however, we still have a soft spot for her debut, ‘Your Sister’, with the riff that’s almost reminiscent of ‘Blockbuster’ by Sweet.
Last but not least, it’s the second time we’re featuring a returning artist and it comes in the form of young Alex Spencer, whose journey from busking around the streets of Greater Manchester to sold-out headlines shows and featuring on the likes EA Sports FC 25 (yes, FIFA) is a truly remarkable one.
The charming and still fresh-faced local lad from Droylsden is nothing short of proof that hard work and determination can pay off, and those ‘Bucket List’ dreams really are within reach. Obvious talent aside, this teenager has grafted his arse off and we couldn’t be more proudof how far he’s come already.
He last featured in this round-up back in April 2024 but even in the time between then, he’s released plenty and developed even further as musician, so much so that we’re not going to suggest which songs to try; instead, you can watch our most recent interview with him and relive his last year or so with us.
I’m Alex Spencer and This is my journey so far!
8 years of my music journey summed up in 1 minute 55😅 Thankyou to everyone who’s followed my journey so far, to anyone new or to anyone who doesn’t know my story, I made this video to show where it all started and how I got here❤️ pic.twitter.com/Hi3W7MHMxX
So, the next time you hear someone foolishly complaining that the Greater Manchester music scene ‘isn’t what it once was’, you can go right ahead of show them these bands and artists.
In fact, you could just point them in the direction of this very page and Audio North, in general, as we do this round-up every month and plenty more every week, meaning you’re headphones never dry up.
For instance, you can check out which Manchester bands and artists we were listening to back in April, both new, current and old, down below. We’ll see you again very soon.
Bruce Springsteen’s unforgettable final night at Co-op Live in Manchester – just wow…
Danny Jones
It’s rare you get to see legends in real life, especially this up close and personal, but there’s still just one key word that keeps coming to mind when we think of seeing Bruce Springsteen in Manchester at the Co-op Live last night: surreal.
We still can’t quite believe that he was here in Manchester, in the flesh, for three separate nights, but we do intend to replay it in our heads over and over again until it fully sinks in.
Springsteen, ‘The Boss’, Brucey, whatever you want to call him, there really is something to be said for someone who’s been going this long and still exerts so much energy at 75.
That goes for his desperately loyal and dedicated crowds, too. The legions that marched down ‘Thunder Road’ and back down the CityLink walking route and the Ashton canal in supreme spirits after all was said and done gave as good as they got.
We can only assume Springsteen was as incredible on the first night at Co-op Live as he was on the last. (Credit: Audio North)
From singing back every chorus to the chants of “Bruuuuuuuce!” between every single song, it was more apparent than ever that being a Springsteen fan is quite literally a way of life for these people; they know every line, every call and response, every micro-dance move and regular on-stage ritual.
Each show is roughly three hours long, by the way – he does have an absolute treasure trove of discography to work through, in fairness.
Put simply, there’s no messing about, just non-stop rock and roll of the highest order. Well, there are some brief pauses, but for good reason…
As a passionate political and philanthropic person throughout a career which spans more than six decades, he took the time to talk about America and the turbulent times they are once again facing.
He spoke about the craven billionaire class, poverty, uniting through art and, just as he did on night one in Manchester, Springsteen railed against a particular tyrant who happens to have found himself in the seat of power yet again back over in the States. He made sure to do this every single night.
‘Born in the U.S.A.’ (which he did decide to play, along with a plethora of the other biggest hits) now feels more like a protest song than ever. The war may no longer be in Vietnam, but there is one raging back home, and he’s even more wary of it than before.
He thanked those in the pit and the stands for indulging him, as well as the “wonderful space” of the Co-op and its “beautiful sound” for hosting him, but we have a feeling the New Jersey poet could have said just about anything and he’d still have 23,500+ in the palm of his hands.
All that being said, it wasn’t like this was a pseudo-rally or anything like that, nor was anything of this being foisted upon the audience, but there was a real sense of a congregation gathering in the church of Bruce to take in his sermon.
His followers have often been referred to in this way, and despite only previously considering ourselves a very casual Springsteen enthusiast, having now been to a sell-out arena gig with one of the biggest Boss fans we know, we can understand why millions of people around the world idolise this absolute icon.
It goes without saying that a huge amount of applause must go to The E Street Band themselves, who are just as much a part of what makes Springsteen sets so special as he is.
From the ever-charismatic Steven Van Zandt (still hard not to see him as ‘Sil’ from The Sopranos) to Jake Clemons on sax – who has been part of the group since 2012 and shared a touching embrace with Bruce as tributes to his predecessor and uncle, Clarence, played behind them – these lot are a family.
Our only minor gripe is that we sorely missed hearing ‘Atlantic City’, but what the concert did confirm is that much like the effect the recent Bob Dylan biopic had on us, we’re now more committed than ever to working through the Springsteen back catalogue from start to finish and seeing how obsessed we get.
To end on one final thought and echo the words of the man himself: “peace, love and freedom.”
The Manc -
8th April 2021 
