Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Man United broadcaster FlexUTD responds after suffering ‘awful’ racist abuse on camera
Danny Jones
Manchester United content creator, YouTuber and digital presenter, FlexUTD, has shared a disappointed but defiant response following a racist incident captured during a video after the game this weekend.
Flex – real name Flex Alexander – is a familiar face among Man United fans and a well-known personality across the online English football culture, having previously worked with another popular fan channel in The United Stand before founding his own brand, United View.
Whilst recording his regular post-match analysis outside Old Trafford after the 1-1 draw against Chelsea on Sunday, the social media influencer was interrupted by a woman and fellow United supporter.
After seemingly giving someone a quick shout-out, she then proceeds to wander out of frame before appearing to utter a racial slur off-camera in the form of an offensive twist on the fan base’s famous anti-Glazer chant.
In the video shared to the official YouTube channel, he is visibly stunned by the racist outburst and members of the crew behind the camera can also be heard asking, “Did you just see what I think you said?”, adding “There’s always one or two.”
The identity of the female United fan is still unknown and although her face remains blurred for legal reasons, Flex himself did come out on social media to ask people to “find this woman” in order for the club to identify her and the authorities to punish her accordingly.
Still taken aback by the racial slur, Flex simply goes on to describe the off-hand abuse as “crazy” before insisting that the moment will be staying the full edit so as not to let the incident go unnoticed.
Ever since the video was released, other Reds, football fans and content creators alike have been sharing their support online.
One person wrote, “It’s 2024 and we’re still seeing people saying racist things and they think they can get away with it. Hope Flex gets justice for this.”, while another tagged the club and added: “Can’t be having these type of fans enter the stadium.”
Flex has since responded online in a separate video, thanking people for their heartfelt messages, but despite assuring that he has a “thick skin”, he quite rightly went on to add that people of colour shouldn’t have to deal with that kind of intolerable behaviour and he is simply “tired”.
Disgraceful. Hope your ok @FlexUTD we are all united together ❤️
Retired striker and former United coach Benni McCarthy also reached out online to offer some kind words, writing: “Hi mate, hope you [are] ok. That was absolutely unnecessary and you shouldn’t have to deal with such behaviour. Stay strong bro and behind you all the way.”
The club themselves are yet to issue a statement regarding the incident but with both current players and former staff responding, it likely won’t be long before the individual is identified and issued with a ban. United had to deal with similar incidents regarding racism and homophobia last season.
It goes without saying that we condemn discrimination in all its forms; our thoughts go out to Flex and everyone else affected by the incident and hope the incident is dealt with swiftly. The beautiful game is for everyone and there’s no room for racism in any walk of life. #KickItOut.
You can watch Flex’s full video addressing the situation, in which he urged people to “stay strong, keep fighting” and “stick together”, down below:
FlexUTD’s full response following the appalling racist incident on 4/11/2024.
Featured Images — United We Stand (via YouTube)/FlexUTD (via X)
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Family pays tribute to ‘big family man’ found dead 10 days after going missing
Daisy Jackson
The family of a man who was found dead in Wigan 10 days after he was reported missing have now paid a touching tribute to him.
David Edmonds, 55, has been described by his loved ones as a ‘big family man’ who loved sports, travel and his family.
David had been missing for nine days after last being seen in the Bodmin Drive area of Platt Bridge at around 11pm on Sunday 20 October.
Tragically after extensive searches, on Wednesday 30 October police found a body, later confirmed as David.
His wife has now released a statement on behalf of his family, describing him as a ‘happy chap’ who was well-loved by his family, friends and colleagues.
She said: “He was a hard worker and worked all his life. His first job was with his father at a local factory, and he worked there from a young age up until recently.
“He was a big Everton supporter and loved going to the matches. He held season tickets since he was a child. David liked all sports and watching anything with a ball, cricket, football, and rugby, especially Wigan rugby.
“He also liked horse racing; we would go to the races in York every year.
“He loved going on holiday and we travelled a lot together, we went to Australia, New York, Tenerife, and Benidorm.
“David was a big family man and adored his three nephews. He will be missed by all of us, he was so loved.
“We would like to thank the police and everyone who shared appeals on social media or went out searching for David.”
David’s family have asked for privacy whilst they grieve his loss.