Manchester restaurateur Gary Usher puts negative reviewer in their place
In a review called: "Excellent food let down by Ryanair-style management," reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
It’s been a tough year or two for hospitality staff and restaurant owners across the country.
Closures and lack of foot flow rendered the restaurant industry a desolate place for many months, but with the recent re-openings and return of customers, many businesses have been able to breathe again.
However, with customers comes feedback, and regardless of how long hospitality staff have had to wait to serve their customers and provide them with a service they’ve been without for a long time, negative feedback is certainly back on the menu.
It goes without saying that pubs, clubs, bars and restaurants are stretched at the minute. Lay offs were inevitable during COVID and many of them are understaffed while simultaneously having to deal with a little ring rust after being out of the game for so long.
While we are unsure if this is the case or not at Sticky Walnut in Chester, the team at the award-winning bistro had to deal with some pretty harsh criticism last week – criticism that owner Gary Usher was not going to take on the chin without a counter punch.
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Gary Usher outside Pinion in Prescot // Image by Natural Selection Design
In a review called: “Excellent food let down by Ryanair-style management,” reviewer Rob V wrote: “The good news is that the food here is very, very tasty and deserves a high rating.
“The bad news is that the restaurant management doesn’t give a toss about customer experience. I ate here on July 9 had a complaint that was dealt with badly enough by the manager that I wrote to the owner.
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“A restaurant that aspires to offer fine dining experience but has lost the ability to empathise with customers and ignores them when they complain? That really is a shame.”
Gary, who has a solid reputation across the northwest and is the owner of five other restaurants under his Elite Bistros brand, didn’t hold back in his response.
He wrote: “For goodness sake Robert. I’m supposed to be in TwitAdvisor retirement so let’s not waste any time. After all, you’ve waited 11 years since joining Twitadvisor to write your first review.
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“Rob, you reserved a table on a Friday evening and agreed to a 1 hour 45 minute time slot. A standard practice, particularly on busy periods, that guests and restaurants worldwide agree to.
“After your dessert course, the manager, who you said ‘doesn’t give a toss’, gently reminded you that we would need the table back shortly.
“You ignored the manager and proceeded to order another round of drinks. Perhaps if your party had arrived on time for your reservation this could have been avoided.
“When the manager came back a final time to politely let you know we needed to clear the table for our next guests you got up out of your seat, towering over the manager, pointing in their face.
“The manager’s response was: ‘Sir, please can you stop pointing in my face?’
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Gary added: “You proceeded to tell the manager that they didn’t deserve to be a manager and weren’t qualified to be in the position.
“Your mother then joined in by adding to the vitriol being directed towards the manager.
“That’s when both you and your mother showed your true colours with the classic: ‘We’ve both worked in restaurants so we know how it works. We should be getting these drinks for free.’
“You, Rob, then threatened the manager by telling them that you would be contacting the owner because you know him, and that Gary, (me) would be appalled to know how you, ‘my friend,’ had been treated.
Kala on King Street in Manchester is part of Gary’s Elite Bistros family // Elite Bistros
“The manager politely pleaded with your whole table to just listen whilst they explained. No one did.
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“In a strange turn of events you emailed me, your ‘friend’ at Sticky Walnut’s email address. You must have lost my number Rob! Not surprisingly, to either me or the manager, you and I don’t know each other Rob.
“Every few months in a restaurant a rude guest will use the ‘I know the owner!’ line to try and intimidate team members and bully them into thinking that they will get into trouble because they didn’t look after the owner’s ‘friends’ well enough.
“I did read your email. I did ‘give a toss,’ but not about you Rob, but about the way you treated the team. So instead of replying to you, we chose to block your number, and your mum’s, and put a note on our booking system to not accept any future bookings from you.
“With regards to the manager who ‘doesn’t give a toss,’ they have managed Sticky Walnut for the last eight years.
“Coincidentally the same length of time that Sticky Walnut has achieved a top 100 position in the National Restaurant Awards in the UK. I think that makes them both extremely deserving to be the manager and absolutely qualified to hold that position.
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“Regards, Not your mate, Gary.
“Another owner you don’t actually know.”
Savage. If you’re interested in visiting any of Gary’s restaurants, check out the Elite Bistros website where you can reserve a place at all six – we highly recommend Kala in Manchester city centre.
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Bury primary school teaching assistant jailed after pleading guilty to child sex offences
Emily Sergeant
A teaching assistant from Bury has been sentenced after pleading guilty to multiple sex offences against a ‘vulnerable’ young boy.
Terri Cook, of Masefield Avenue in Radcliffe, appeared at Manchester Minshull Street Crown Court last week, where she was sentenced after pleading guilty to eight charges of sexual offences.
The sentencing came after officers from Greater Manchester Police‘s (GMP) Child Protection Investigation Unit (CPIU) began in ‘intense’ investigation into Cook back in September of last year after a member of the public reported seeing her out with a young boy.
The subsequent investigation showed that she had been grooming and manipulating the young boy into engaging in a sexual relationship with her.
Police found numerous messages on Cook’s phone where she had been inciting sexual communications with the boy and holding indecent images of him, and she was also found to have been buying him expensive items, like jewellery and clothing, for a period of more than nine months.
During a powerful statement read out in court, the young boy was described as being ‘extremely kind and caring’, with his mum adding: “Despite experiencing traumatic events earlier in his life, he continued to be positive and compassionate. He smiled every day and made us all laugh.”
Cook was sentenced four-and-a-half years in prison for eight charges of sexual offences.
Speaking following the sentencing, Detective Sergeant Adam Stanfield, from GMP’s Bury CPIU, said: “This case was a horrific example of calculated abuse of power, and Cook targeted a vulnerable child who put his trust in her.
“Grooming is a form of manipulation that can leave lasting emotional and psychological damage, and our priority remains protecting young people and supporting victims as they recover.
“This sentencing also emphasises our unwavering commitment to protecting male victims. They can be victims too and I urge anyone who believes they may have been through anything similar to please report to us.”
Featured Image – GMP
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The richest people in the North West have been revealed, featuring Harry Styles, Sir Jim Ratcliffe, and Gallaghers
Daisy Jackson
The Sunday Times Rich List has been published today, revealing the wealthiest person in the North West to be Sir Jim Ratcliffe.
The annual list highlights the richest people in the UK, often filled with famous faces and business moguls.
This year, the 350 individuals on the list hold a combined wealth of £783.5 billion – that’s about a quarter of the UK’s total annual GDP.
The Sunday Times Rich List also highlighted other North West figures, such as Harry Styles, the Issa brothers, and Tyson Fury.
Other famous faces from elsewhere in the UK include Sir Elton John, Lord Lloyd-Webber, Sir Mick Jagger, Keith Richards, JK Rowling, Charlotte Tilbury and Sir Lewis Hamilton.
It found that Sir Jim Ratcliffe – chemicals magnate, Ineos CEO, and Manchester United shareholder – still tops the list regionally despite falling revenues and a £515.7 million loss.
Mohsin and Zuber Issa are fourth on the list of the wealthiest in the North West – the Blackburn billionaire brothers founded the EG Group petrol stations, and acquired the supermarket giant Asda.
Betfred brothers Fred and Peter Done come next, with an estimated net wealth of £3.6bn.
Property developer and Renaker founder (Renaker is behind the Deansgate Square towers) Daren Whitaker saw his wealth grow by £100m in a single year.
Elsewhere on the list are Liam and Noel Gallagher, making their Sunday Times Rich List debut at £375 million.
Michael and George Heaton, the British brothers behind the Represent streetwear brand, paid themselves minimum wage for a decade before selling a stake and making £18.5m each.
Robert Watts, compiler of the Sunday Times Rich List, said: “This year’s Rich List is a tale of two exoduses. One in six of the individuals and families who appeared on the list two years ago don’t feature this time.
“Many foreign billionaires who have been living in the UK have also dropped out because they have moved away. We have also seen a sharp rise in the number of British nationals now resident in Dubai, Switzerland and Monaco. As UK nationals these people remain on our Rich List — wherever they now live.
“These two exoduses pose challenges for the UK economy and its public finances. Will more of the wealthy now set up or grow their ventures overseas and in doing so create fewer jobs here? How much tax — if any — will Rachel Reeves’s Treasury be able to extract from those affluent Brits who have now left the country?
“For nearly 40 years the Sunday Times Rich List has analysed the fortunes of Britain’s most affluent people. We believe understanding where wealth lies and where it is being accumulated is a vital part of a functioning democracy.
“Over the years our research has told us a lot about our country, charting the way a generation of largely self-made entrepreneurs overtook the old money of the landed gentry.
“This year’s edition shines a light on fortunes made from artificial intelligence, driverless cars and crypto-currencies as well as baby milk, make-up, hoodies and other everyday items. We know many of our readers find those rags-to-riches stories of entrepreneurs who started out with little more than a laptop and an idea particularly inspiring.”
The Manc -
23rd August 2021 
