A new campaign is being launched to stop no-shows at restaurants – which cost the hospitality sector a devastating £16bn per year.
Statistics show that 25 per cent of people who book tables online do not turn up for their reservations.
The new #NOMORENOSHOWS campaign, launching on Thursday (July 16) has been designed to halt this from happening as restaurants and bars struggle to get back on their feet.
Hospitality has had to make numerous sacrifices to reopen in the current climate, cutting capacity to ensure social distancing measures and serving limited menus with fewer staff.
According to hospitality recruitment consultancy, Sixty Eight People, just a small number of no shows may now be the difference between business success or failure.
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Antonia Lallement from Gusto Italian has joined forces with this organisation to unveil the #NOMORENOSHOWS campaign in Greater Manchester; aiming to spread awareness and change behaviour.
Abi Dunn, founder of Sixty Eight People, explained: “Our beloved hospitality industry is fighting for its life after the catastrophic events of the last three months. We are slowly getting back on our feet but let’s be blunt – with already reduced capacity we simply won’t survive if the current level of no shows continue.
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“British people tend to feel embarrassed about cancelling. We want to say it’s OK to cancel, in fact you’re helping us out! In no other area of business is it acceptable to renege on a contract in this way. We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
The movement starts with a social media ‘thunderclap’ on Thursday 16 July at 10am and hopes to reach as many potential customers across the region as possible – making the process of cancelling tables in advance “as natural as leaving a tip for good service.”
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Hospitality leaders, operators and employees will be posting the #NOMORENOSHOWS tile on Instagram, calling on their own network of customers, family and friends to share the image, too.
The #NOMORENOSHOWS encourages customers to embrace a simple philosophy:
The campaign has already gained support from the region’s hospitality leaders, including CEO of Northern Restaurant & Bar Manchester, Thom Hetherington.
Thom said: “A ‘one-size fits all’ approach of deposits or similar won’t work for every restaurant, and the brilliance of this campaign is that it isn’t prescriptive, it leaves spaces for individual operators to put their own processes in place.
“‘No showing’ has to become socially and morally unacceptable behaviour amongst diners everywhere. It damages businesses and can cost peoples’ jobs, and no one should want to have that on their conscience.
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“With a large but close-knit hospitality industry, including some very powerful voices, I think Manchester is perfectly placed to lead the charge with a campaign for no more no shows.”
Sacha Lord, Night Time Economy Adviser for Greater Manchester is also behind the campaign.
“We already know how tight margins are with restaurants, but sadly over the last couple of weeks, many operators are reporting no shows on bookings,” he commented.
“With the sector already on it’s knees, we need to support the industry and help wherever we can.
“If you want to cancel your booking, that’s totally fine, but please let the restaurant know, the earlier the better, so that they can rebook your table.”
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Recent viral tweets from well-known Manchester operators have also emphasised the need for action.
Anyone wishing to show their support for the sector and receive the tile and message ahead of Thursday should email [email protected] or DM any of Sixty Eight People on Twitter, Facebook or Instagram.
The Manc is helping local businesses and venues get back on their feet after lockdown with our #BuzzingToBeBack campaign – offering as much support and exposure for Manchester hospitality as possible.
Read more about what we’re doing for the industry here.
Eats
Manchester institution Salvi’s announces closure of original city centre restaurant
Danny Jones
One of Manchester’s oldest and most loved Italian restaurants, Salvi’s, has sadly announced that they are closing their original restaurant after more than a decade and a half.
Having served authentic recipes from Naples and been at the forefront of the cuisine in this city for well over 15 years, it can be hard to remember a time before Salvi’s.
With that in mind, we’re gutted to hear that their OG location over in the Corn Exchange is now shutting its doors imminently.
But fret not: it’s not all doom and gloom, as they promise this isn’t the last you’ll see of them.
Often considered the first true Manc-Neapolitan eatery, which turned from a small counter and deli into, at one point, a big and beloved group of local independent restaurants with multiple locations, most people know the name and the sign, and plenty have patronised them since day one.
Sharing an emotional message in the caption of the post above, founder Maurizio Cecco and his wife Claire said: “For sixteen years, Salvi’s has been part of Manchester’s story. We’re incredibly proud of everything we’ve built together.
“As the city changes, independent businesses have to change too. Today will be our last day of trading at Corn Exchange. Thank you to everyone who has been part of our journey all these years.
“This isn’t the end of our story; it’s the beginning of a new chapter – stay tuned. Grazie Mille.”
Unsurprisingly, the reaction to the news has been bittersweet, with people obviously saddened to hear of this latest closure but also looking back fondly on its past.
One person wrote in the comments: “I remember launching this amazing place all those years ago and have continued to watch you thrive!! Best of luck for the future!” Another added: “Will miss Salvi’s great food, great staff, not forgetting the Italian festival. All the best, Maurizio and family in your new adventure
As mentioned, it’s also worth noting that Maurizio and Claire are also behind the equally famous Festa Italiana, which draws crowds of tens of thousands across a full weekend every single year.
Having been regulars and firm fans of both their first family-owned flagship site and the aforementioned festival for many years, we’re equally gutted to see it go.
But as they made clear, this is not a definite ending for the brand, and it’s safe to say we’ll be eagerly awaiting whatever comes next.
Thanks for the memories and all the incredible food and drink you’ve served us – we hope we hear from you again sometime very soon.
Iconic old Manchester boozer named the best pub in the UK
Daisy Jackson
One of Manchester’s most legendary pubs – which happens to be home to its most legendary landlady too – has been named the best in the UK.
The Peveril of the Peak has shot to the top of a list of the 22 Best Pubs in the UK, compiled by Time Out.
The comprehensive list spans the length and breadth of the country looking for the watering holes that nail a ‘convivial atmosphere, charming staff, charismatic decor and, above all, a varied selection of well-kept, well-served drinks’.
And it’s Manchester’s very own Peveril of the Peak, or The Pev, that made it into the number one spot, being labelled by judges as ‘perfect’.
Time Out praised the pub’s ‘dazzling’ tiled exterior, its jukebox and pool table, and its 96-year-old landlady Nancy Swanick, who (along with her family) has overseen the pub for more than 50 years.
The Peveril of the Peak wasn’t the only Manchester pub to make it onto the list of the best in the UK – there was also a nod for another local icon, The Marble Arch, which placed 15th.
Elsewhere in the North West, The Golden Lion in Todmorden, and The Roscoe Head in Liverpool made it onto the list, along with a couple of pubs in Sheffield.
Inside The PevThe Peveril of the Peak pub in Manchester
Speaking of The Pev, Time Out wrote: “The Peveril of the Peak — or the Pev, for short, always — is the kind of pub that’s so perfect, it deserves to serve as the venue for the wetting of your head, your wedding and your wake. And, preferably, as much life between.
“Standing freely on Great Bridgewater Street, the Pev beckons you in with its dazzling green, yellow and brown tiling, retro windows and heavy emerald door. Inside, it’s a ‘proper pub’ and then some: a jukebox, pool table and dartboard are all crammed into a cosy snug, smattered with vintage stools, sticky tables and framed Pub of the Year awards from decades gone by.
“The boozer — rumoured to be both a former brothel and a haunt for ghosts — has been overseen by legendary landlady Nancy Swanick, who still lives above the bar and is now well into her 90s, for over 50 years. Expect a knees-up for the ages when she hits the big 100. Cheers!”
The full list of Time Out’s 22 Best Pubs in the UK 2026
The Manc -
14th July 2020 
