Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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Kevin De Bruyne confirms he is leaving Manchester City
One of the Premier League’s best-ever players and a true Manchester City legend, Kevin De Bruyne, has confirmed he will soon be leaving the club.
Announced in a series of emotional social media posts on Friday, 4 April, the brilliant Belgian footballer will be calling time on his career at the Etihad Stadium come the end of this season.
Having spent a decade in the iconic blue of Man City, De Bruyne will undoubtedly go down as one of their all-time greats, having helped them to their first Champions League trophy during the Treble-winning year and a record four consecutive Premier League titles – of which he’s won six in total.
As you can see in the lengthy message shared on his social media, ‘King Kev’ informed City supporters that this current campaign will be his last in their colours, writing: “Every story comes to an end, but this has definitely been the best chapter.”
The 33-year-old, who has suffered from increasing injury problems over the last couple of years, goes on to say that “Nothing about this is easy to write, but as football players we all know this day eventually come. That day is here – and you deserve to hear it from me first.”
In what is clearly a heartfelt and just as difficult a post for him to write as it is for fans to hear, he added: Football led me to all of you – and this city […] This will always be our HOME.”
Blues all over Greater Manchester and beyond will be heartbroken, but many won’t be completely shocked given his in-and-out
It’s a sad day to be a Cityzen, no doubt.
Speaking in the pre-match press conference ahead of the Manchester derby, manager Pep Guardiola said: “In the Premier League, he is one of the greatest midfielders in this country and top of the Club. Great, if not the greatest.
Manchester City will bid an emotional farewell to Kevin De Bruyne this summer when his contract expires, bringing an end to a glittering 10-year period at the Club 🩵
Although his talent will never come into question, it’s no secret that he’s struggled to stay fit and be as prolific a creator in Guardiola‘s side – though this is largely in contrast to his ridiculously high levels and just how much of a talisman he has been over the past 10 years.
Starting just 19 matches this season, he’s still managed to score four goals and register seven assists, but a recurring hamstring problem has seen game time limited.
Regardless, when he’s at his best, there’s no question about it: he’s the best player in the Premier League, and the club have promised to pay fitting tributes to their generational number 17.
With 106 goals to his name in 413 appearances – the first midfielder since Colin Bell to reach over a century – across all competitions for City, not to mention 118 assists in the Premier League alone, he’s been one of the most creative and, frankly, ingenious players on the planet for more than a decade.
Whether you’re a Blue, a Red or otherwise, no one can deny the joy of watching him play football. Thanks for the memories, KdB.
The regeneration plans being put forward for Prestwich have taken another step forward as a construction company has new been appointed to bring the vision of a new village centre to life.
With full planning permission for phase one of the redevelopment granted back in July 2024, it’s been pretty much full speed ahead on lining up one of Greater Manchester’s latest regeneration projects and adding more to what is already one of its best up-and-coming suburbs.
Prestwich Village Regeneration LLP are pumping over £100 million into developing the main square, and with Chroma Consulting having now passed on the baton to those erecting this new-look town centre, the joint venture between Bury Council and national ‘place maker’ Muse, work can soon begin.
You can see one of the first early renders down below:
CGIs of the new space around the Longfield Centre. (Credit: Supplied)
VINCI Building were officially appointed as construction partners last month, and with enabling works (surveys, ground investigations and so forth) now complete, the contractors are expected to get underway soon.
Additions to the vibrant new village centre will include a multi-storey Travel Hub, which will also see 301 new parking spaces, along with electric vehicle charging points, cycle storage and a car club. This will replace the Fairfax Road car park, which closed when the early stage began last December.
Beyond this, the Prestwich regeneration plans are set to include a community hub, library and flexible community space for arts and cultural events, a new Prestwich Health Centre; a fresh village square with ‘family-friendly social places’ and room for open-air markets, festivals and more.
A dedicated Prestwich Village Market hall will be the perfect place to house local retailers as well as food and drink vendors, not to mention a much better entry point into the village courtesy of plans to transform the “arrival experience from the tram” by integrating with surrounding green spaces.
Speaking of which, there will also be extensive landscaping in and around the village centre, with the existing fountain set to be removed and new public art installations created in its place.
A glimpse at the new Prestwich Village Market.An overview of all three phases.Credit: Supplied
Beyond the public spaces, over 200 new homes – which made up a big part of the initial application – are also included in the wider vision, with a mix of affordable housing and FTB (first-time buyers) properties.
Leader of Bury Council, Eamonn O’Brien, said of the latest developments: “We are thrilled to announce the next stage in this multi-million pound transformational regeneration scheme, which marks a significant step towards revitalising the heart of Prestwich Village and creating a vibrant, sustainable future for all.
“As well as enhancing local infrastructure, our ambitious plans will foster economic growth and improve the quality of life for the whole community.” A final completion date is yet to be confirmed, but work on the Travel Hub specifically is set to carry over into next year.
Exciting times are ahead for Prestwich. It’s not the only borough making plans for the next chapter and set for a bit of TLC.
Emily Sergeant -
5th September 2024 
