Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by Which?… yet again.
The summer travel season may be drawing to a close now, with hundreds of flights having taken off and landed in our region over the last couple of months, but for any Greater Manchester holidaymakers who are still yet to jet off, an annual ranking by consumer choice group Which? has proved to be pretty grim reading.
That’s because several terminals at the UK’s third largest airport have found themselves at the bottom of the list in Which? latest findings.
Manchester Airport has hit back at the survey and defended itself, saying its own passenger surveys suggest people are “much more positive” about the airport, adding that it was “proud to give people in all parts of the North easy and affordable access to nearly 200 different destinations across the world”.
For its annual survey, Which? spoke to nearly 7,000 passengers to gather feedback about their experiences of flying from UK airports over the last 12 months, and asked them to score the airports across 11 categories.
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Manchester Airport has been named the worst in the UK for the third year running / Credit: The Manc Group
Some of these categories including seating, staff, toilets, and of course, the queues we all dread at check in, bag drop, passport control, and security.
And just like in both 2022 and again in 2023, it was Manchester Airport Terminal 3 that ranked right at the bottom, receiving the lowest customer satisfaction score of 37%.
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Manchester Terminal 1 ranked one place above that with a score of 40%, while Manchester Terminal 2 was a little further up the the list with a score of 51%, and just saw Luton Airport, London Stansted, and Belfast International Airport sandwiched in between it.
According to Which?, some of the complaints it received about Manchester Airport from passengers who responded to the survey this year was that older people struggled with long walks due to travelators being broken since 2021, difficulties with finding a seat, and “horrendous” queues with people apparently being “corralled like cattle”.
As mentioned though, Manchester Airport has slammed Which?’s findings in a formal statement.
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The UK’s third largest airport has hit back at the survey results and defended itself / Credit:
Describing the survey as “disappointing to see”, Manchester Airport’s statement reads: “We understand not every experience is perfect and want all passengers to feel able to raise their concerns directly with us. That is why we speak to them on a daily basis, surveying hundreds of people a month to get in-the-moment feedback from a full range of perspectives.
“That is in stark contrast to Which?, which conducted a tiny and unrepresentative survey of its members six months ago, asking them to recollect airport experiences that could have been as far back in time as April 2023.
“Which? fully understands that its readers form a narrow group of passengers whose views cannot in any way be taken to represent those of the travelling public at large, but chooses to promote its survey findings as if they do.”
Manchester Airport says it’s disappointing see Which? “chase cheap headlines” with its “sensational and over-simplified characterisation of airports” and the different roles they play, adding: “To make matters worse, it has printed inaccurate statements about our facilities and security waiting times that paint a more negative picture than reality.
“This is completely unacceptable.”
Featured Image – Manchester Airport Group
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‘Stunning’ Old Rectory pub in Stockport suffers permanent closure
Danny Jones
One of Stockport town centre’s most beautiful pub venues, The Old Rectory, has officially closed down permanently following notices about its “final stages”.
Built circa 1740, the historic space itself has been there since before the Regency period.
Stockport‘s Old Rectory pub on Churchgate has been a number of different things over the decades, and has changed hands multiple times in more recent years, but now the Greene King site has shut down, what seems like, for good.
In fact, if you look online, it is already listed as ‘permanently closed’ on Google, as does a temporary sign now stuck to the gates of their entrance, with the most recent service last week being their final one.
With the news having since been shared on the Stockport Tourism notice board on Facebook, a post from the ‘Old Rec’ team reads: “We are sad to announce that The Old Rectory will be closing its doors at the end of this month. Thank you to everyone who has visited and supported the venue over the years.”
An update has also now been shared on the official CAMRA (Campaign for Real Ale) website.
Issuing a statement directly to The Manc, a spokesperson for Greene King said: “Following a period of team member consultation, we can confirm that the Old Rectory has now closed.
“We are grateful to everyone who has supported the Old Rectory over the years, and we look forward to welcoming them into our other pubs in the local area soon.”
They also go on to assure that they have worked with the team members who have sadly been put out of work to try and find new positions at other locations, with the operators urging Stopfordians to try other nearby pubs such as Gardeners Arms in Offerton and the recently refurbished Carousel in Reddish.
Described by CAMRA as a “multi-roomed pub-restaurant that still maintains a country house feel with plenty of dark wood and plush décor”, not to mention praising the all-day food service and “top notch” beer selection, its heyday may have been long ago, but it’ll still be missed by regulars and natives.
It’s also worth noting that the former Hungry Horse public house also long-served as an accommodation spot, too, with Premier Inn’s ‘Stockport Central Hotel’ attached to the back of the building.
There are no updates on this front at present, and they could easily repurpose what natives have hailed as a “stunning” Georgian structure – not to mention the expansive garden grounds – but the company is also currently cutting more than 3,800 jobs as part of a wider savings strategy.
Elsewhere, as SK residents bid goodbye to one veteran pub, they’re also gearing up to welcome back another former favourite…
Sacha Lord set to back local hospitality again with money behind the bar of Manchester pub
Danny Jones
Local figure Sacha Lord is once again looking to help support Greater Manchester’s food and drink scene once again this spring by putting a total of £2.5k behind the bar of one lucky pub.
Well, let’s be honest, we’re about to be the real lucky ones.
It’s far from the first time that the Night Time Economy Advisor has done this, having previously put sizeable sums towards shared tabs on a few occasions over the last few years.
Lining up his next handout for this coming early May bank holiday (perfect timing), it’s going to be a super and potentially very sloppy Sunday…
Tell me your favourite pub in Greater Manchester.
Bank Holiday Sunday 3rd May, I’ll be turning up and putting £2500 behind the bar.
Sharing the video above online earlier this week, the 54-year-old simply wrote, “Tell me your favourite pub in Greater Manchester. Bank Holiday Sunday, 3rd May, I’ll be turning up and putting £2500 behind the bar.”
The message is as straightforward as ever: “Support your local pub.”
Now obviously, the fact that people can reply with their go-to boozers and help influence the decision is one thing – something that has certainly always created an attraction each time he’s done this – but it’s also just a good way of marketing these watering holes to begin with.
Whether or not someone’s favourite public house tucked away in one of the 10 boroughs, or their bar of choice here in Manchester city centre, ends up being selected or not, it’s obviously great publicity having their names plastered on a notable social media account.
This is especially so when you see how much the post itself ends up being reshared and the overall exposure Lord ultimately lends them via creating such a big crowd discussion.
Confirming the chosen pub in a subsequent post, he said: “I asked you to choose a pub you wanted me to support. This Sunday, 4pm, I’ll be turning up at The Ape and Apple on John Dalton St, Manchester, and putting £2500 behind the bar.”
Here’s hoping we get proper beer garden weather over that long weekend – especially with that lovely refurbished outdoor terrace space up on the first floor of the Joseph Holt watering hole.
It’s also worth noting that the further support stunts like this have helped garner support for other regional businesses – in particular, indies that are battling the cost of living crisis and so many other challenges within the sector – has proved crucial for some places to stay open to begin with.
A good example is the Thirsty Korean, who teamed up with the Altrincham-born entrepreneur to cover hundreds of bills back in 2023, and has now been able to expand into a larger venue down the road from their original Chorlton location.
The obstacles facing the hospitality industry remain varied and numerous, but gestures like this can go a long way to helping prop up those who need it.
Which ones are you calling your favourites these days?
Emily Sergeant -
5th September 2024 
