Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
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Manchester Airport has officially been declared the worst airport in the UK / Credit: The Manc Group
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
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Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
We've ranked airports up and down the country. Where has your go-to airport landed in our table? ✈️ https://t.co/3p8uSoz1L3
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
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“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
Manchester’s Terminal 3 received the lowest customer score of 38%, according to Which? / Credit: The Manc Group
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
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Review | Midsomer Murders comes to Manchester for a satisfying Opera House adaptation
Hollie Wells
‘The Fuzz are here!’ – also known as the well-known duo, Detective Chief Inspector Barnaby and Detective Sergeant Troy. As ever, they’re here to solve the murder of orchid-loving, elderly lady Emily Simpson in the seemingly sleepy county of Midsomer…
Manchester’s historic Opera House played host to the first ever stage production of Midsomer Murders: ‘The Killings at Badger’s Drift‘ last night.
With a busy, full audience of fans of the original novel by Catherine Graham and the acclaimed ITV staple. There was a hum of anticipation to see the timeless tales unfold.
Excitingly, the role of Barnaby in the stage play is under the trusted care of Daniel Casey, who is best known as DS (Detective Sergeant) Troy in the prior television adaptation of Midsomer Murders between 1997 and 2008.
Casey’s comfort and wealth of experience with these narratives comforted the audience from the outset. In a purposely complicated plot, Casey grounded the performance and was the throughline in the show.
‘The Killings at Badger’s Drift’ is a good, light-hearted, mid-week show, with an enjoyable concoction of eccentric characters and the perfect ‘whodunnit’ plot, which keeps you intrigued and entertained throughout its roughly two and a half hour duration.
Even those more than familiar with Misdomer tales and the most typical murder mystery format will still get plenty of enjoyment out of it.
The engaging use of multi-role actors received a great response from the audience, particularly the moments between Barbara Lessiter and Dickie Whitley; all of their interactions were performed with fabulous comedic timing by Chandrika Chevli.
The elements of comedy throughout made for a lovely evening at the Opera House. This was not solely through the actors, either: the use of mechanics within the set of this stage-play allowed for multiple moments of physical comedy, and this was a strong motif throughout.
A rotation of impressive transitional sets also aided in transporting the audience to the infamous village and crime scenes, allowing one to be absorbed in the story and successfully converting Midsomer Murders from page to screen to stage.
Running for only three days from Wednesday, 27, until Saturday, 30 May 2026, with matinee shows available throughout.
One must act fast to join the detective duo and catch the killer before it’s too late!
Festival-goers urged to stop taking wheelie bins full of booze
Daisy Jackson
Festival-goers have been warned not to take wheelie bins full of alcohol to festivals with them this summer.
The warning has come ahead of this year’s Download Festival, which takes place next month and kicks off the summer’s biggest run of festival dates.
But a major train operator has said there have been incidents in the past of passengers trying to travel to festivals with wheelie bins and luggage trolleys.
Passengers have had to be reminded that wheelie bins are not permitted on board, and they should instead only carry as much luggage as they can comfortably carry.
The warning comes from East Midlands Railway, one of the key services that will whisk people to Download Festival between 10 and 14 June.
Customers returning from the festival are also encouraged to use boot-cleaning brushes provided at stations to help remove mud before boarding trains.
Philippa Cresswell, customer experience director at East Midlands Railway, said: “We’re encouraging customers to travel light.
“Last year, some festive goers tried to board services with wheelie bins or festival trolleys full of beer. While it might seem like a great idea for getting your supplies to the festival, it just isn’t safe or possible to bring them onboard train services.”
Festival-goers urged to stop taking wheelie bins full of booze
EMR has also warned customers to plan journeys in advance, with engineering work taking place at various locations on the Midland Main Line, near where Download Festival takes place.
She continued: “We’re advising customers travelling to Download Festival to plan their journeys in advance and be aware that essential engineering work will affect services across the weekend.
“As a result, some services will be reduced or amended, and passengers should check before they travel and allow extra time.”
Emily Sergeant -
27th October 2022 
