Manchester Airport has officially been declared the worst airport in the UK, according to a new survey by consumer choice group Which?
The UK’s third largest airport grabbed headlines repeatedly due to its scenes of chaos for travellers this past summer – with long delays, unplanned flight cancellations, and queues so long that many were required to turn up hours in advance and even then still miss their flights in the most unfortunate cases.
And now, the country’s biggest consumer body has named it the worst in the UK.
For its annual survey, Which? gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022 – with Manchester’s Terminal 3 receiving the lowest customer score of 38%.
Angry travellers from our region’s airport over the past two years described their experiences “chaotic”, “heaving”, and “an end-to-end shambles, with people explaining they were mainly frustrated by the queues throughout the place – for everything from getting through security, to buying something to eat and drink.
Terminal 1 (41%) and Terminal 2 (47%) did fare a little better in the survey than Terminal 3, but passengers said they were still pretty irritated by long waits.
According to Which?, it’s not just the recent survey results that have been pretty damning for Manchester Airport, as many of its members have regularly reported over the years that the airport is “grim”, with others saying the layout was “poorly designed”, and that basically, “it’s just not a nice airport.”
Manchester’s neighbouring airport, Liverpool John Lennon Airport, however, has come out with a glowing review from the Which? survey – receiving a ‘Which? Recommended Provider’ status and obtaining a score of 83%.
“It’s much smaller, less manic and so much more civilised than Manchester,” one passenger claimed.
Speaking on taking the title as the UK’s worst airport, and addressing the survey head-on, a spokesperson for Manchester Airport said: “We apologise to any customer who feels their experience was not of the standard we want to deliver over the past two years.
“The pandemic was the biggest crisis faced by our industry in its history.
“At one stage, passenger numbers at Manchester Airport dropped to just 5% of normal levels and airports around the world had to cut costs just to survive.
“Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.”
The spokesperson added that the Airport is “looking forward to delivering a positive experience to all our passengers this winter, and into summer 2023.”
Featured Image – Manchester Airport
Icelandic airline offering incredible Northern Lights holiday experience including hotel, breakfast and tours
Icelandair, the nation’s principal airline and proud flag carrier is offering an incredible package to holiday-goers this winter by giving them a chance to book their flights, hotel, breakfast, multiple unique tours and the opportunity to see the Northern Lights all in one affordable deal.
With the Northern Lights being one of the most magical tourist attractions in the world, its popularity only increases by the year and, as a result, so does the cost of going to see it.
That’s where Icelandair come in: the flight operator is offering Brits an amazing new package centred around the legendary natural light display at a discount. Trust us, you seriously want to consider snapping up this one whilst you can.
From this week, Icelandair is offering UK travellers a special package deal which includes a three-night holiday with return flights, a hotel room with breakfast and three unique and unforgettable Icelandic tours for just £459 per person.
This deal will see holidaymakers board an Icelandair economy flight from either London, Glasgow or Manchester Airport to the nation’s beautiful capital of Reykjavik, with a complimentary 23kg checked bag allowance, plus a 10kg in hand luggage allowance, your choice when it comes to where you want to seat, seat, on-board refreshments and a personal in-flight entertainment system.
For your accommodation, you’ll be staying at the four-star Hotel Island Spa and Wellness Resort, located right near the centre of Reykjavik and treated to breakfast every morning for two adults sharing a room. And then you get to make the most of what the country’s incredible landscape.
Onto the main event of your holiday: Icelandair’s Northern Lights experience is a breathtaking three-to-four-hour tour that allows you to see the glory of the incredible natural phenomenon with your own eyes.
As for the FlyOver Iceland tour, this unique experience is the ultimate flying ride which utilizes state-of-the-art technology to give you the exhilarating feeling of flight. During this virtual journey, you’ll experience the more remote but no less spectacular areas of Iceland through motion, wind, sound and even scents.
Last but not certainly least, you have the lava show, which is one of the top-rated attractions anywhere in Scandinavia, receiving numerous awards for innovation and educational value. You literally get to watch as they recreate a volcanic eruption and allow you to safely experience hot lava in close proximity.
Once again, all this is yours to enjoy from just £459 per person. We believe the phrase you’re looking for is ‘value for money’.
Available right now until 4 October 2023, you can book to travel to see Iceland and the Northern Lights from November 2023 right up until March 2024.
You book your flights HERE and find out more information about this incredible package via the Icelandair website.
After the team at home security experts ADT decided to do some research into the best places in the country for those looking to raise a family, Trafford has made it into the top 10.
The Greater Manchester borough has earned seventh place on the list after a number of factors were analysed for the research – including the quality of the local schools, the general safety of the area, and the number of parks within walking distance.
The top 10 most family-friendly areas in the UK
Crime Rate Per 1,000 People, Year ending March 2023
Burglary Rate Per 1,000 People, Year ending March 2023
Average number of Parks, Public Gardens, or Playing Fields within a 1,000 m radius
Percentage of Oustanding and Good Rated Schools and Colleges
Median House Price, Year Ending Dec 2022
Cost of a single bus fare, adult
Family Safety Score /10
Waltham Forest in London takes the top spot for the most family-friendly area in the UK, according to the research, as it ranked within the top 15 for both the lowest crime and burglary rates, and also ranked seventh for schools – with 82.8% having a “good” or higher rating from OFSTED.
Kirkless in West Yorkshire took second place, followed by Havering, Bexley, and Bromley all rounding out the top five.
As well as Kirklees placing second and Trafford being in the seventh spot, the Wirral and Newcastle-upon-Tyne are also fellow northern representatives within the top 10.
Sadly, on the other end of the spectrum, the least family-friendly area in the UK was found to be Birmingham, according to ADT’s research, as despite the average house price being £221,000, with a crime rate of 141 per 1,000 people, and a family safety score of just 2.5/10, the Midlands city takes the bottom spot.
On a more positive note though, when it comes the postcode area with the lowest crime rate in the UK, the North West is representing once again, as this has come out as CW12 3 in Cheshire East.