Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
ADVERTISEMENT
Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
ADVERTISEMENT
Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
The Manchester cafe serving viral Dubai pistachio chocolate, smores platters, chocolate fondue and more
Daisy Jackson
There’s a cafe in Manchester that is dedicated to ticking off every chocolate food craze under one roof, from indulgent platters to those viral ‘Dubai’ pistachio bars.
We are of course talking about Cocoa Cabana, a pretty little spot in the heart of Ancoats (as well as its original site over in Didsbury), which specialises in all things artisan chocolate.
From beautiful cakes and chocolates made by hand and displayed in their cabinets, to traditional afternoon teas, to brunches and lunches – there’s a LOT to satisfy your sweet and savoury tooth at Cocoa Cabana.
First founded by Sarah Gallacher back in 2012, this is one of those spots that keeps people coming back time and time again thanks to a packed programme of experiences, including cocktail-making classes, tasting events, and chocolate making classes.
Now, if you’re one of those people who orders the sizzling fajitas in a restaurant, you’re going to enjoy the Cocoa Cabana smores platter, which arrives with a similar amount of ‘ooh look at me’ pomp and ceremony.
You’re presented with your own miniature firepit-in-a-tin, flickering blue flames surrounded by a mountain of giant marshmallows, homemade cookies, and little jars of molten chocolate.
A smores platter at Cocoa Cabana in Ancoats. Credit: The Manc Group
Skewer your squishy mallow, stick it over the fire until its outsides are all golden and bubbling, then squash that between two cookies and apply whatever sauce – white chocolate, dark chocolate, or pistachio sauce – you fancy. Sickly, yes, but so good.
There’s also the option to have a more traditional chocolate fondue, again presented on fire.
This time it’s a dark vat of artisan molten chocolate, with a heaped bowl of fresh strawberries, banana, chocolate straws, waffles, brownies, and more for dipping.
Dunking a fudgy, iced brownie into a pot of chocolate is the ultimate indulgence.
Cocoa Cabana’s chocolate fondue. Credit: The Manc GroupCocoa Cabana in Manchester sells the viral Dubai pistachio chocolate. Credit: The Manc Group
And then, as all smart chocolatiers have done this year, Cocoa Cabana has brought those viral pistachio chocolate bars from Dubai straight to Manchester.
These enormous bars are stuffed with pistachio sauce and knafeh, a crunchy, traditional Arabic pastry that is sort of reminiscent of when you use to make Easter nests with a Shredded Wheat in primary school.
Cocoa Cabana finishes theirs in a shimmering coat of edible gold (because why not).
This is just one of those spots that proves you don’t need a golden ticket to find chocolate heaven in Manchester.
Hello Oriental opens new ‘seriously affordable’ Asian food hall at the Trafford Centre
Emily Sergeant
Manchester gem Hello Oriental is finally opening its new Asian food hall at the Trafford Centre this weekend.
The renowned East Asian street food hub has already taken Manchester city centre by storm since opening its original venue at Circle Square, just off Oxford Road, back in February 2022, and been has receiving rave reviews ever since – with critics notably calling the experience “a lot of fun” and “seriously affordable”.
But now, the Manchester-founded brand has chosen the Trafford Centre as the first UK shopping centre location to bring its trademark street food dining concept to.
There’ll be more than 100 delicious dishes for customers to choose from when the new site opens in the Upper Orient this Saturday.
Hello Oriental has opened a new Asian food hall at the Trafford Centre / Credit: The Manc Group
Hello Oriental owners and childhood best friends, Ricky Yip and Azim Kourah, say they have selected some of the most popular dishes from the Manchester city centre site’s extensive menu for the new Trafford Centre restaurant.
This means diners at the Trafford Centre can enjoy traditional dishes from across East Asia – including a wide range of Dim Sum, hearty main dishes like Taiwanese pork belly with rice, traditional favourites like beef Ho fun, and loads of different Cantonese roast meats.
There’ll also be a wide selection of street food available, like Korean fried chicken, loaded katsu chicken fries, and three varieties of sticky chicken wings.
There’s also plenty for the little Mancs to tuck into too, as there’ll be a full kid’s menu available at the new Trafford Centre site, with options for both those with “adventurous” junior palates, to those who prefer “more familiar” tastes.
“We’re so excited to open in the Trafford Centre and give shoppers the chance to try our dishes from across East Asia,” commented co-owner, Ricky Yip, ahead of the new opening.
“Many of the dishes on the menu were enjoyed by Azim and I growing up, cooked by my family, or served in family restaurants, and it’s wonderful to see other families come to Hello Oriental to enjoy these flavours.”
Georgina Pellant -
15th March 2023 
