Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
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Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
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Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
Hawksmoor issues statement after ‘kicking out’ Tommy Robinson from one of its restaurants
Daisy Jackson
Hawksmoor has issued a statement after a viral video captured far-right activist Tommy Robinson being asked to leave one of its restaurants.
In the video, staff at the acclaimed British steak house told Robinson – real name Stephen Yaxley-Lennon – that he would have to go because members of staff feel uncomfortable serving you’.
The supervisor then politely told the party not to worry about the drinks and that they had been paid for, also handing over a business card for Hawksmoor CEO Will Beckett in case they wanted to discuss the matter further.
Robinson was dining in one of the group’s London restaurants with former prominent EDL member Guramit Singh Kalirai who challenged the staff and asked: “Is it because of the colour of my skin?”
The supervisor responded: “No, no, no. We have a duty of care to our members of staff. We like to look after our people, as I’m sure you can understand.”
After the video went viral on X, Hawksmoor went on to share a statement in response, saying that guests and staff ‘felt uncomfortable and complained’.
The statement, signed by CEO Will Beckett, added that the Hawksmoor team has faced ‘a huge amount’ of ‘quite concerning’ fallout from the Tommy Robinson incident.
He added that ‘this was not about politics or beliefs’.
Hawksmoor’s statement reads: “Our focus is always to give the best restaurant experience to the most people possible.
“On Thursday, a public figure was asked to leave one of our restaurants because guests and staff felt uncomfortable and had complained. The party left peacefully and politely on request.
“This was not about politics or beliefs. Hawksmoor is not a political organisation; we’re a group of restaurants. We want to welcome as many people as possible, regardless of background or views, to our teams or as our guests.
“We’re not trying to engage in a public debate. The team has had to deal with a huge amount of fallout from this, some of which is quite concerning. We would like to get back to focussing on looking after those people, and our guests. Thank you to them, and the many of you who have been so supportive.”
Indie food and drink festival to return to popular Greater Manchester town for second year
Emily Sergeant
A food and drink festival shining a spotlight on independent businesses is returning to Greater Manchester this summer.
Following the success of last year’s tasty debut, Urmston’s very-own independent food and drink festival, YUM! – Your Urmston Matters, is back for its second serving later this month, and will once again be transforming the Trafford town’s M41 site on Railway Road into a buzzing hub of ‘flavour, fun, and local pride’.
Organised by Love Urmston and hosted by Urmston resident and food and drink presenter, Matty White, this community celebration will bring together top local street food vendors, artisan producers, and drink retailers, alongside live cooking demos, family activities, and loads of entertainment.
Now in its second year, YUM! continues to shine a spotlight on Urmston’s indie food scene and the passion of the people behind it, but as well as local residents, it also invites the rest of Trafford and the wider Greater Manchester community to come together.
So whether you just live down the road, or you are discovering the town for the first time, everyone is welcome to pop down.
“Bringing YUM! back for a second year is incredibly exciting,” commented Fred Davids, who is the Chair of the Love Urmston committee.
“It’s a brilliant way to celebrate what makes Urmston special – its community, and fantastic food and drink scene, welcoming people from near and far to experience the town at its best.
“And as a committee, we’re proud to support our incredible local independent businesses who put their heart and soul into everything they do.”
YUM! is returning to Urmston for another delicious festival this month / Credit: Emma Boyle (via Supplied)
Just some of the independent businesses you’ll find at the festival throughout the day include English Rose Bakery, Inforno Pizzeria, Dan’s Cookies, Banga Curries, JJ’s Caribbean Kitchen, The Greek Village, Pomona Island Brewery, Kelder Wines, and so many more.
The festival is also proudly sponsored by Gecko Homes – a north west property developer that specialises in creating affordable and shared ownership homes across many of Manchester’s most popular suburbs.
You can read more about what Gecko Homes is doing across the region here.
Georgina Pellant -
15th March 2023 
