Karen’s Diner, the restaurant where staff are deliberately rude to customers, has been hit with a zero food hygiene rating from inspectors.
The popular Australian chain – which has opened UK sites in Manchester, Birmingham, and Sheffield, amongst others – might have built its reputation on shoddy hospitality but we’re not sure this is what they were aiming for.
Its latest diner was recently opened in Newport, South Wales, with staff welcoming a local hygiene inspector on 22 February as queues built up outside.
Following the visit, last week inspectors issued the diner with a zero rating alongside a list of ways it must improve.
Image: The Manc Eats
Image: The Manc Eats
Food standards fall into three categories: the hygienic handling of food, the cleanliness and condition of the facilities and building, and the system or checks in place to ensure that food sold or served is safe to eat.
Food venues are then given an overall star rating of zero to five, with zero meaning urgent improvement is needed and five meaning hygiene standards fully comply with the law.
Since receiving its zero hygiene rating in Newport the diner has changed head chefs and, according to Paul Levin, who oversees Karen’s Diner’s operations in Europe, the kitchen is “now how a kitchen should be.”
However, according to the Food Standards Agency website, Newport is not the only Karen’s Diner with a poor hygiene rating. The Sheffield branch currently has a two, meaning improvement is required, and the Birmingham diner has a score of one, meaning major improvement is needed.
A Newport council spokesperson said: “A food hygiene inspection was carried out at Karen’s Diner in Friars Walk within a week of opening to the public.
Image: The Manc Eats
Image: The Manc Eats
“Appropriate action was taken and the food hygiene rating will be published at the end of the month.”
A spokesman for Karen’s Diner in Newport said: “The visit took place five days after the official opening, whereby the restaurant had experienced delays with the gas installation.
“Karen’s Diner remains committed in ensuring the utmost care and attention is provided when it comes to food and hygiene standards, and following advice on necessary improvements by Newport City Council, has requested a revisit for the diner to be rescored to its deserved hygiene level.
“Although an initial score rating of zero has been provided, Karen’s Diner would like to reassure its customers that the rectifications by Newport City Council were acted upon immediately, and the diner continues to celebrate positive comments and reviews by their guests.”
Featured image – The Sheff
Eats
Beloved bowling bar to close after 12 years ahead of major transformation
Daisy Jackson
Dog Bowl, a bowling bar that’s been part of Manchester’s bar scene for 12 years, will be closing for good next month ahead of a major rebrand.
The beloved bowling alley will be shutting down on 16 August to make way for Wynwood Lanes, a new downtown Miami-themed venue.
It’s promising ‘pool-side party vibes’ inspired by Miami’s vibrant Wynwood district, famed for its bold geometric murals, neon lit streets and 24/7 energy – but bowling lanes will remain as part of the venue.
The bar will offer five upgraded bowling lanes, east coast playlists, celebratory smoke machines and upgraded lighting effects that bring every strike to life.
That’s alongside new pool tables, basketball hoops and a coconut shy.
Taking over the kitchens at the Whitworth Street venue will be Kong’s NQ, who’ll be serving up fresh Cuban sandwiches, meat-filled arepas and fried chicken tacos.
Wynwood Lanes will also feature a bottomless brunch menu every Saturday and Sunday from 30 August, with Miami brunch plates and bottomless drinks for 90 minutes and bowling packages available too.
The drinks menu will star cocktails inspired by Miami – think frozen margs, fruity daiquiris, and coladas.
By day, you can expect poolside cocktails, low-fi tunes, and a laid-back atmosphere – with children welcome until 7pm, Sunday to Wednesday.
But then by night, Wynwood Lanes will be all about drinks offers, late night snacks and a late night playlist.
Dog Bowl has been part of Manchester’s nightlife scene since 2013, and was acquired by gaming bar NQ64 in 2018.
Now it’s ready for its next era as Wynwood Lanes.
Credit: The-Vain – Carl Sukonik – @thevainphotosCredit: The-Vain – Carl Sukonik – @thevainphotosDog Bowl is closing in Manchester to become Wynward Lanes
Matt Robson, Co-founder of Wynwood Lanes, said: “We went and sat in Dog Bowl recently and just realised we weren’t proud of it anymore – (especially the name, we no longer want to compete with pet shops on Google).
“Wynwood Lanes will bring something new to Whitworth Street and we’re buzzing to crack on with it!
“We have a hit list of passions from a trip to Wynwood in Miami and built a space that brings together the things we love – drinking rum and tequila, smashing avo on toast with Cuban coffee for brunch, tacos and fried chicken at night, playing and watching basketball, sharking people at pool and partying late into the night…”
Bowling prices will start at £9 with food and drink add-ons while you bowl available.
Wynwood Lanes will open at 4pm on Friday 22 August.
Featured image: The-Vain – Carl Sukonik – @thevainphotos
Eats
Inside the Hotel Chocolat Velvetiser Cafe in Manchester
Daisy Jackson
Hotel Chocolat has today opened the doors to its first Velvetiser Cafe in Manchester, serving up shakes, hot chocolates, sundaes, and loads more.
Part cafe, part retail space, inside you’ll find everything from molten chocolate fountains to a full range of chocolate boxes, bars and hot chocolate powders.
The popular chocolatier has stores up and down the UK selling its ethically-sourced sweet treats, hitting a new level of fame with its Velvetiser, an invention that creates velvety smooth hot drinks at the touch of a button.
They’ve been so popular, Hotel Chocolat is now opening Velvetiser Cafes across the UK – and Manchester is next.
There are exclusive-to-Manchester-sundaes in store, each one inspired by their most popular chocolates, like a Billionaire’s Shortbread and an Eton Mess.
You can also grab yourself a hot choc shake, with loads of flavours, milks and toppings to choose from.
Hotel Chocolat’s new Velvetiser Cafe in ManchesterThe chocolate boxes at Hotel ChocolatInside the Hotel Chocolat Velvetiser Cafe in ManchesterMix-and-match hot chocolate selection boxesInside the Hotel Chocolat Velvetiser Cafe in ManchesterExclusive-to-Manchester ice cream sundaesCroissant with a molten chocolate potInside the Velvetiser Cafe in ManchesterInside the Hotel Chocolat Velvetiser Cafe in Manchester
The Hotel Chocolat Velvetiser Cafe also has pastries, which you can order with a side of melted chocolate for dipping and drizzling.
As part of the experience inside, there’s a wall of hot chocolate sachets, which you can mix and match to build your own selection box.
And all along the way there’ll be samples, and loads to learn about the chocolate industry.
The Hotel Chocolat Velvetiser Cafe has officially opened its doors today on Cross Street in Manchester city centre, just next to the new Joe & The Juice.
Georgina Pellant -
15th March 2023 
