The job offer that turned a jailed prison officer into a viral star
Jack Twigg was a prison guard who found himself on the wrong side of the bars after causing a car crash. A year since his release from jail, he’s now running his own Salford shop.
Jack Twigg made the papers three times before he was 29-years-old. The day he scored nine goals for his youth football team. The day he went to jail. And the day he told the world he had a new job.
Last week, Jack announced on Twitter that he’d be leaving his role as a Timpson store assistant in Stretford and taking charge of his own branch in Irlam.
“6 months ago I was struggling to find work with a criminal record,” he wrote on March 31.
“Timpson offered me a trainee role which changed my life. Today I’ve been told from April 12th I’m officially a branch manager with my own shop!! I can’t wait to get started and kick on as a manager!”
For anyone else, getting such a promotion would be a big moment. But for Jack, it was life-changing.
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As soon as he tapped the send button on that tweet, his world flipped upside-down.
Within minutes of floating out into the Twittersphere, the post took on a life of its own – transforming Jack from an Oldham ex-con into a viral star.
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Thousands of well-wishers flooded to congratulate him, whilst press outlets jostled with one another to grab Jack for an interview and share his story.
The likes and shares on the Tweet are still accumulating by the hour.
“Honestly, it’s gone crazy. It’s been non-stop for days,” Jack chuckles.
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“It’s all been lovely.”
Jack was hired at Timpson after his release from prison / Image: Twitter
Jack’s fast-track trajectory from ex-con to store leader is the kind of classic, heartwarming rags-to-riches tale that strikes a chord; proving that human beings can clamber their way out of the darkest places and achieve incredible things.
But that’s only part of the story.
What makes Jack’s tale quite so unique is that once upon a time he was working as a prison guard. Never did he believe for one moment that’d he end up on the wrong side of the bars.
In his early twenties, Jack signed up to an HMP training programme in the Midlands – a course focused on helping staff make the next step up as prison officers.
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He hated it.
The programme focused on military-based, routine-focused, regimented training which “didn’t sit well” with Jack, and it wasn’t long before he found himself slipping into a dark place.
Unhappy and homesick, Jack would slink off into the nearby town and pick up cans of lager, spending the rest of his evenings sitting in a bar before taking more beers to his room at bedtime.
“I was sat in tears on my bed drinking a can,” he remembers.
“I didn’t want to quit because I didn’t want to let everyone down. Even though quitting was exactly what I wanted to do.
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“But if I walked away, I wouldn’t have a job, either. I’d just bought a house.
“It all really overwhelmed me.”
Then, one afternoon, Jack’s mental health tipped over the edge.
“I had a bad panic attack in a bar in a toilet cubicle… with really negative, dark thoughts,” he explains.
“I got in my car. Put my foot down. And I wasn’t feeling myself.”
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The impact of the crash was so intense that Jack suffered serious head injuries – and his memories of the incident are fuzzy at best.
He’s still not sure whether he got behind the wheel with the intent to end his life.
“Did I want to die? I don’t know. Was I trying to kill myself? I don’t know.”
What Jack does believe, however, is that he “did something wrong and rightly went to prison for it”.
He’d come off badly in the incident, but so did another victim – and a judge determined jail was necessary.
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Jack was sentenced to 28 months incarceration with a minimum of 10 months and three weeks.
At the time, it all seemed like an instant nightmare. But looking back, Jack believes the long-term warning signs had been there.
The preamble to the crash had been, as he puts it, an “accumulation of years of anxiety.”
In his younger days, Jack would be out with his friends in a busy bar or nightclub and quietly vanish to go for a pint in a quiet backstreet boozer alone for an hour.
His friends would text to ask him where he was, and he’d lie – claiming he was still in the club.
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“I should have addressed that then but I never did,” Jack states.
“It just progressed over the next three or four years to bad panic attacks and really low self-esteem. Throw in the quite harsh life of working for the prison service… that just finished me off.”
Jack was immediately sent to HMP Hewell after being found guilty / Image: Chris Allen via Geograph
Prison is a dangerous place at any time. But particularly for an ex-prison officer.
Due to his former role with HMP, Jack was offered a spot on the protected wing – a part of the prison allocated for inmates who may be targeted by others.
It’s the part of a jail where you’ll find police and prison officers who’ve committed crimes. But also inmates who are sex offenders and child abusers.
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“It’s a weird atmosphere [in the protected wing],” Jack says.
“They’re really well behaved and they don’t talk to each other about the crimes. It’s really hush-hush.
“I could have gone there, and they probably wouldn’t have said ‘boo’ to me. Nobody speaks on that wing.”
But Jack decided against it. He’d take his chances in general population.
Officers understood, reminding Jack he could be in danger if people discovered his past life as HMP staff. If trouble brewed, they promised to whip Jack out of his cell in the middle of the night and move him to the protected part of the prison.
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Jack’s next few months behind bars were devastating, challenging and even inspiring – and he is currently chronicling the big moments in his fascinating online blog ‘Life on both sides of the cell door’.
Once his time was complete, Jack came out of prison understanding more about himself – but also more about what the justice system doesn’t do so well.
“The rehabilitation side of it is very weak for all kinds of reasons,” Jack explains.
“A lot of lads are trapped in a repeat cycle.
“I got talking to these lads. They don’t want to be there.”
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“As a prison officer, you look at a file and it says: ‘Repeated burglary’. You don’t know why [the inmate did it].
“They’d never tell you the backstory when you’re in your uniform. But when you’re one of them, sat in the cell with them having a coffee – the amount I got told… it was sad.”
“There’s something in [the prisoners] if you let them get it out. 75% of lads in there would snap your hand off if you gave them a chance.”
Just months after joining Timpson, Jack will be managing his own branch / Image: Timpson
Second chances are exactly what Timpson – Jack’s employer – has become famous for. According to the company’s chief exec, James: If you offer something to someone who’s never had anything, they’re so grateful for the opportunity they’ll give you their best work. It was a message that really hit home for Jack – a philosophy that tempted him to reach out in the first place.
After being released from prison himself and struggling to find work, Jack began his blog as a form of therapy – and in the subsequent months it become a self-help website, motivational tool, and even a survival guide.
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It’s already been helping other people. But its first major achievement was securing Jack a job.
After months’ of failed applications, Jack attached the blog entries in an email to Mr Timpson himself – and he was invited in for an interview.
Ever since then, he’s been thriving in a role he loves.
“It’s been brilliant,” Jack explains.
“When I came out of prison, I was in a strong position to find work – I’m educated with a good CV – but I couldn’t find anything.”
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“I dread to think how hard it must be for others.”
A mere six months after signing on the dotted line to join Timpson, Jack is now being handed the keys to his own store.
It’s been quite the journey.
“They want to give the shop a new lease of life and get it firing on all cylinders.” Jack says.
“It’s a challenge which I accept. Who knows what the next step is.
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“But for now, I can’t wait to get going with it.”
Read Jack’s blog – ‘Life on both sides of the cell door’ – online here.
Feature
Review | The Lion, The Witch and The Beaver* – sorry, Wardrobe
The Manc
What an enchanting evening at The Lowry as we were transported to Narnia to review the live stage adaptation of The Lion, The Witch and The Wardrobe in Media City as the production began its festive run in Greater Manchester.
As we entered the playing space, the atmosphere was set with a pianist on stage, slowly drowning out the noise of the outside world and settling the audience in for a night of magic.
Launching ‘Act One’ with a touching rendition of the British wartime classic, ‘We’ll Meet Again’ by Vera Lynne, we meet the large ensemble, multi-instrumentalist cast.
This talented ensemble pivots around multiple roles throughout the performance, creating a shape-shifting atmosphere with some impressive seamless transitions, allowing us to “open our minds” and be absorbed into the mythical world of Narnia alongside The Pevensies.
Sweetly played by Joanna Adaran, Jesse Dunbar, Kudzai Mangombe and Bunmi Osadolor, they excel in exploring sibling dynamics such as rivalry, trust, but most of all, loyalty and love.
The most mind-blowing element of this performance, however, was the production; it truly is the unsung hero of the entire show, so we’ll so the singing on their behalf.
Set and costume (designed by Tom Paris), lighting (done by Jack Knowles), puppetry design and direction (by Max Humphries and Toby Olie), sound design (credit to Tom Marshall) and hair, make-up and wig designer (Susanna Perez).
All this carefully curated talent helped create a world where we had no choice but to believe in magic.
For us as an audience, it made things so much easier to immerse and delight in the world of C.S. Lewis’ imagination, as it is so wonderfully presented in front of us.
This was elevated once again by levitation and disappearing acts – the scene was set on the boards and in the air.
Huge credit goes to Gwen Hales (aerial director) and Chris Fisher (magic and illusions); it felt as if anything was possible, and we needed no convincing that we were in the presence of pure enchantment.
However, arguably the most magnificent moment of the show was the reveal of Aslan himself. As this grand puppet prowled onto the stage, you could hear gasps echo throughout the theatre.
Manoeuvred by three puppeteers, this skilful spectacle was a credit to bringing the story to life in live theatre. The seamless, lifelike movements of breath and king-like presence were both majestic and a credit to the production.
Accompanied by Stanton Wright, we had no doubt that this was the true hero of Narnia.
If you want us to sum up our review of The Lion, The Witch and The Wardrobe at The Lowry, quite simply, this show is nothing short of a marvel.
Make sure to take home a cuddly lion toy, of course. (Credit: The Manc)
With constant playfulness and wit throughout – mainly brought to you from the broad Northern and oh-so lovable Mr Beaver (Ed Thorpe), and fellow believer in magic, ‘The Professor’ (Kraig Thornber).
It’s the lattermost that left us with a lasting thought, as he warmly reminds the audience that even when times feel dark, “the sun is always up there, we just have to look.”
The Lion, The Witch and The Wardrobe is running from The Lowry in Salford Quays all the way up until Sunday, 11 January 2026. Don’t miss the magic and grab your tickets HERE.
If you’re interested in finding out what else we’ve enjoyed at the theatre in Manchester recently, then look no further…
Featured Images — The Manc Group/Press shots (Brinkhoff/Moegenburg supplied via The Lowry)
Feature
Hazlett at Manchester Academy 3 – some of the best ‘sad and depressing songs’ you could ever ask for
Danny Jones
On Thursday evening, we finally got to see Hazlett in a small, tightly-packed room here in Manchester and have maybe never heard so many people sing so expertly quietly so as not to even remotely dullen the stunning voice of this rising solo artist.
For anyone who isn’t aware of Hazlett, he’s an Australian singer-songwriter who has been gradually growing in popularity over the last couple of years, but his journey to where he is dates back much further than that.
Noticing a few familiar faces in the crowd from his last visit to the city for a performance at The Deaf Institute just over a year ago – one we sadly missed and have been kicking ourselves ever since – he acknowledged that many may already know his story, but it’s nevertheless worth sharing with the class.
After self-deprecating (how oh-so British) about gigging in pubs when he was younger, and being told to stick to covers rather than try any of his own material, he moved to Sweden in 2019 and fell in love with not only a much more seasonal European but winter, specifically. No wonder he looked at home here.
Here’s our review of Hazlett at Manchester Academy 3, 4/12/2025. (Credit: Audio North)
Kicking off with one of his best-known tracks, ‘Please Don’t Be’, it immediately struck us how full and mournful it all felt in the flesh – arguably even more so than the studio version we’ve been playing in our headphones since 2023.
The atmospheric but not over-produced engineering is an aspect we’ve always admired about Hazlett‘s discography, and we were so relieved it came across on the night, with the Brisbane-born ex-pat crediting his talented live band with helping bring that same sound to life on stage.
It’s a regular trapping, we’ve found, when it comes to acoustic-led music; that instinct, perhaps, for an artist and/or a producer to use seemingly as many of the tools at their disposal as possible just because they’re available to them.
Sadly, this easy pitfall often ends up taking away from what makes those tunes so beautiful to begin with – but not in this case.
The rising solo star seemed to have an expert command not only of his vocals, but the second mic that added those subtle and yet stirring layers, and built those moving, almost ethereal effects on top of the words themselves.
Honestly, we were literally in awe of him just whistling…
Admittedly, it’s hard to put a finger on what exactly made this such a special show, but we think it is THAT same appreciation and embrace of colder months and how it’s inspired his music.
Just bear with us for a minute, it’ll make sense soon.
He actually said it was one of the things he loves the most about people in this country, and this specific part of the world, as well as other parts of Europe, such as his now beloved Sweden, where he says he found his creative spark.
It’s that feeling of the weather and the mood it brings so intensely that he says it helped him write ‘Bones Shake’, which was fittingly chilling as he played it to the spellbound, would-be choir, and could hear the soft sibilance of people gently repeating those S-sounds back to him.
There’s a genuine sense of being able to chart the slight sorrow in the passing of time through the seasons, and while some may not be afforded that same feeling from the sun-soaked shores of his homeland, it’s a concept he’s really run with – especially on his most recent LP.
Simply titled, last night you said you missed me, it’s almost something he kind of tried to resist, confessing that he wrote and finished the album in the space of about a month, fearing that it couldn’t be good enough/ready purely because it came together so quickly.
Given that two specific tracks from this record made a lady standing with us well up and eventually shed several tears (you know who you are), we’d say he absolutely nailed it.
Our only minor gripe was not getting to hear ‘Tell Me What You Dream About’. (Credit: The Manc)
He did joke that his set is filled with nothing but “a bunch of sad and depressing songs” and had a laugh at the idea of people being “dragged along” without any real idea of who he is or the kind of stuff he makes, but having now witnessed him play live, we can assure you it’s much more than that.
Bloom Mountain was an emotional, magical debut that found us in a particular place and time in our lives that we’ll always appreciate, but hearing him knit it together with his newest material confirmed to us that his music has to be more than listened to – it has to be felt.
Like the changing of the seasons. Like the winter. Like the cold.
We unfortunately didn’t manage to make it in time to watch the support act, Hans Williams, but judging by the reaction from the audience who did get in there early enough, the authentic but inventive stylings of the Americana, folk and soul-infused indie-pop artist, he definitely won over plenty of new fans.
As Mitchell Hazlett Lewis, to use his full name, he’s had our hearts since the very start and will continue to do so for however long he keeps bringing his relatable lyricism, delicate but impressive guitar-picking and gentle charm to Manchester.
Please check out his tour dates and see him the next time he’s in town. You can guarantee you’ll find
Please enjoy the song from his latest album that he says his mum likes best.
The Manc -
8th April 2021 
