Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
New two-storey Latin BBQ restaurant, bar, and music venue Dahlia opens in the Northern Quarter
Lydia Mastrolonardo
The Northern Quarter has welcomed a huge two-storey Latin BBQ restaurant, bar and music venue, brought to you by the same team behind Manchester’s beloved Firehouse and Ramona – you just know it’s going to be good with names like that.
Taking over the site formerly home to Pie & Ale, Dahlia has a few different concepts under one roof, but don’t let that confuse you too much.
Up first is Barbacoa Cósmica, an open-fire grill kitchen, with cooking inspired by Latin America and the southern states of America. As the Northern Quarter’s first open fire grill kitchen, guests will have the unique experience of being able to watch the chefs in action, from their kitchen counter seats.
The concept is the product of years of travelling across Latin America, exploring regional recipes and techniques, then condensed down to allow us to take a road trip from San Diego to Jalisco, Mexico City to Oaxaca, all from the comfort of our seats.
Dahlia is also be home to Bar Más Bonita, translating to ‘most beautiful bar’, a lively Liquorita serving up all sorts of Latin American specialties – think vibrant, handcrafted cocktails and salted rims with tequila, mezcal, rum and Latin spirits.
In the evenings, the space will transform into Dahlia Stereo, an intimate two-storey music space powered by a bespoke Hatchett Sound system.
Every element of the venue has been carefully considered by sound engineers and acoustic specialists, including Jonny ‘Oppo’ of Neuron Audio, to ensure the best listening experience possible.
Dahlia in the Northern Quarter. Credit: The Manc Group
Jonny “Oppo” said: “We have been building and working with sound systems for years, but Manchester’s bars and restaurants have never had an installation at this level. Every detail of the room has been designed around how music should sound and feel. It is genuinely exciting for the city.”
In addition to this, the iconic Jonjo Williams of Maribou State and Rich Reason of Hit & Run, have carefully curated a music programme for September to give us a flavour of what’s to come, including sets from Gilles Peterson, Quantic, Gia Fu, DJ Die and Joey T.
With craft being central to the space, almost every element has been made by hand by the Dahlia team and its team of trusted independent artisans and specialist suppliers. From the artwork and upholstery, to the world class sound system and the team’s own bottled Latin spirits, it truly has all been carefully thought through.
To celebrate its launch, Dahlia is offering 50% off the food bill while the new team trains and gets up to speed on Wednesdays, Thursdays, and Sundays in September, before 9pm, when you book a table and follow @dahliastereo on instagram.
Brilliant Saddleworth restaurant shares statement after devastating fire that brought village to a standstill
Daisy Jackson
A brilliant restaurant in Saddleworth has been left ‘badly damaged’ after a huge blaze ripped through it yesterday afternoon.
Hot Duck in Uppermill, a modern Chinese establishment tucked above a takeaway, said that the fire on Sunday 6 September has been ‘devastating’.
Both Hot Duck and Hei Hei, which share a building on the village’s high street, will be closed for the foreseeable future.
But in a statement, Hot Duck said they will ‘do everything we can to come back stronger’.
They reassured customers that everyone is safe following the blaze.
Six fire engines from across Greater Manchester scrambled to the fire yesterday, with High Street closed while emergency services attended.
Locals were asked to avoid the area on Sunday evening.
Hot Duck said in a statement: “Thank you to everyone who has reached out over the last 24 hours. As many of you know, our restaurant has suffered a devastating fire affecting our whole building.
Inside Hot Duck in Uppermill before the fireHot Duck’s incredible dim sum
“Thankfully, everyone is safe, and for that, we’re incredibly grateful. We are still processing what comes next.
“It’s heartbreaking to see something we’ve worked so hard on over the years so badly damaged.
“The kindness, messages, calls, and offers of help mean more than we can put into words. To our customers, friends, neighbors, suppliers, and the wider community, thank you. Your support has given us hope at a time we really needed it.
“For now, the restaurant will remain closed while we begin the long process of rebuilding. It won’t be easy, but we will do everything we can to come back stronger. We’ll keep you updated. We will be back.”
The Manc -
26th April 2021 
