Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
ADVERTISEMENT
“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
ADVERTISEMENT
“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
ADVERTISEMENT
A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
ADVERTISEMENT
“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
‘A very special day’ – Northern Quarter institution The Trof added to Michelin Guide
Daisy Jackson
Just months after relaunching as a classic pub and dining room, Northern Quarter icon The Trof has been added to the prestigious Michelin Guide.
The long-standing Manchester bar has always been a firm favourite locally for after-work drinks, brunches, and Sunday roasts, but underwent something of a transformation back in April.
Now rebranded from simply ‘Trof’ to ‘The Trof’, the pub has a new, refined menu of British pub classics showcasing top local produce, under the steer of Matt Nellany and Jamie Pickles, of Stow fame.
The pair’s efforts haven’t gone unnoticed – just months after its relaunch, The Trof has already landed a spot in the Michelin Guide.
The guide described it as a ‘welcoming’ and ‘no-nonsense’ spot that’s perfect for a lot of things, whether it’s a pint downstairs in the bar or a full meal upstairs in the dining room.
The Trof now joins a list of Manchester’s finest restaurants, including Michelin-starred Skof and Mana, Bib Gourmand-rated spots like El Gato Negro and The Sparrows, plus a raft of other brilliant food spots.
Sharing the achievement, The Trof said: “To think that our little pub on the corner of the Northern Quarter has made it in to the Michelin Guide – makes today a very special day!
“This one’s for the whole team. Up The Trof.”
Downstairs in a refurbished The TrofThe Trof’s new dining room
And adding to that, co-owner Matt Nellany told us: “Trof has been a huge part of my life for almost a decade. I worked here as a manager and General Manager before Jamie and I took ownership, so while the venue has evolved, it has always felt incredibly personal to us.
“We’ve always tried to build on the strong foundations that made Trof such an institution, but earlier this year we made the bold decision to take it in a new direction as a heritage pub and dining room.
“It wasn’t a change we made lightly. Trof was already thriving, but we had a clear vision for what it could become and felt compelled to take that next step. While the transformation may have happened over the last few months, the work and ambition behind it have been building for the best part of five years.
“Seeing the response from our guests has been incredibly rewarding and has made the risk worthwhile.
Pie and steak at The Trof in ManchesterA cherry and pistachio Bakewell pudding
“Whether people have joined us for a pint and a scotch egg, dinner in the dining room, or a Sunday roast, the support we’ve received has meant the world to us. It’s a project we’re immensely proud of, and it’s really special to see both long-time regulars and new visitors embracing this next chapter of Trof.”
The Michelin Guide said: “From its name alone, you could guess that there’s a no-nonsense approach to this red-brick pub in the city’s bustling Northern Quarter.
“Run by the same team as Stow, it’s a welcoming spot where the ground-floor pub is ideal for a pint and a snack, while the upstairs dining room is the setting for mightily appealing British dishes that come with full-force flavour.
“Ox cheek pie with mash and an intense beef sauce is typical of the kind of hearty cooking to expect. As the chef-owner is from the Peak District, expect some version of a Bakewell tart on the menu too.”
A fancy new pizzeria has opened in Manchester serving posh pizzas and seasonal sharing plates
Clementine Hall
If you’ve ever wanted a pizza with smoked eel on, then you’re in luck.
Introducing Proloco, the brand spanking new restaurant from chef Richard Carver, founder of Honest Crust Sourdough Pizza, and Dan Hope, co-founder of Manchester club Rainy Heart.
Located in One Port Street over in Ancoats, this isn’t your bog standard pizzeria – this is lavish.
Here you’ll find a weekly rotating selection of 18-inch pizzas and sharing plates all made with the very best local produce imaginable.
Forget your bog standard pepperoni slice, on the menu here you’ll find a porchetta pizza with shishito peppers and Cornish kern, a charred greens pizza with sugar snap peas and anchovies, and our personal favourite – a smoked eel pie with lemon basil and pine nuts.
There’s also a tomato butter pie, which features slithers of butter in place of your usual mozzarella.
And if you just can’t decide, you can have your pizza as a half-and-half of flavours.
Sharing plates include tomatoes with lardo, roasted beetroot and a crispy egg with mortadella and fennel.
A half-and-half pizzaBeautiful interiors of ProlocoThe butter pie pizzaSmall plates, wine, and £7 negroniProloco opens on Great Ancoats Street in AugustScoops of homemade gelatoProloco’s open kitchenThe eel pizza at Proloco
A real selling point, though, is the £7 negroni alongside a selection of honest wine and carefully chosen beer from local suppliers as well as an aperitivo list.
The interior is simple, but beautiful – a colour palette of butter yellow, blue, and huge burgundy speakers to match the chairs that invite you to sit at long banquet-worthy tables or in front of the many windows.
Richard will be calling on his longstanding relationships with producers across the North West (and beyond) for his ingredients, from flour grown and milled in the Lake District, vegetables from Cinderwood Market Garden and Organic North, artisanal charcuterie and cheeses from Somerset, and the best tomatoes and oil from Italy.
He said: “Proloco is about cooking food I genuinely love with the best people and produce around me.
“I want it to feel effortless – warm, a little bit fun, and always worth coming back to.”
Proloco will officially open its doors on Great Ancoats Street on Wednesday 26 August.
The Manc -
26th April 2021 
