Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
A new restaurant serving seafood boils is opening at Printworks in Manchester
Daisy Jackson
Shrimp Shack is set to open its first restaurant outside London this summer, with a new site in Printworks in Manchester.
The new restaurant will be serving seafood boils, as well as huge £19.95 platters, £10 lunch deals, and cocktail pitchers.
Shrimp Shack is set to open in the former Frankie & Benny’s site, beneath Printworks’ dazzling digital ceiling.
The restaurant is already cult-followed with its London locations, where it’s built a solid reputation for generous portions and bold flavours.
Shrimp Shack favourites include various seafood boils, a dish with its roots in the Southern states of the USA, including their shrimp boil, seafood boil, and the lux lobster boil.
Each boil is loaded with shrimp, seafood, sausages, corn on the cob, boiled eggs, spiced rice and peri chips, in the brand’s signature secret sauce.
There’s also set to be a Shack Savers Selection, with five huge dishes (battered fish and shrimps, a 12oz Wagyu steak, grilled salmon with prince shrimps, surf and turf, and grilled shrimp and calamari) priced at just £19.95, including two sides and a choice of sauces.
At lunchtimes, there’ll be £10 dishes like the Sprimp Rich Po’ Boy sandwich, the double cheese smash burger, and a veggie option (or you can upgrade to a lobster roll for £5).
And there’ll be refillable soft drinks, freshly-blended smoothies, milkshakes, mocktails, and sharing pitchers.
Shrimp Shack opens in Printworks this summer, serving seafood boils and platters
Rish Gola, co-founder of Shrimp Shack, said: “Shrimp shack was born in London to redefine how people enjoy premium seafood; served fresh and fast, where bold flavours are brought together with everyday dishes.
“Shrimp Shack has a strong appeal with ethnic communities, family diners, and groups of friends who come together over big flavours and generous seafood feasts.
“Our accessible pricing and high-quality dishes create apremium fast experience that welcomes everyone.”
Dan Davis, general manager at Printworks, said: “We’re delighted to have secured Shrimp Shack as Printworks’ latest tenant, its first location outside of London and another exciting restaurant to add to our offering.
“Shrimp Shack’s unique and distinctive offering is perfectly aligned with our aim to deliver high quality experience-led concepts right in the heart of Manchester.”
Luxury steam train dining experiences are back running through Greater Manchester this summer
Emily Sergeant
Greater Manchester’s heritage railway is back hosting one of the most unique fine dining experiences in the region this summer.
It’s no secret that East Lancashire Railway is known and loved for its immersive events that give rail enthusiasts and curious Mancs the chance to step back in time by hopping on one of the historic Pullman-style carriages and ride a steam train through the picturesque Greater Manchester countryside.
Wizards, Thomas the Tank Engine, dinosaurs, and Peppa Pig-themed train rides are just a few of the events that have been entertaining families in the region over the last few years.
But for the grown-ups, how does getting the chance to tuck into a four-course luxury meal sound?
East Lancashire Railway’s ‘Red Rose Diners’ are back this summer / Credit: ELR
That’s right, the Red Rose Diners are here to stay this summer.
Described as being ‘the ultimate first class foodie experience’, ELR’s Red Rose Diners are unlike any other fine dining affair on offer in our region, as passengers are not only treated to a proper fancy feast while they’re aboard, but also to polished panelling, luxurious seating, and crisp linens too.
Running on selected Fridays, Saturdays, and Sundays throughout the summer months, the experience starts with a glass of fizz and then stretches over an almost three-hour train journey through the picturesque Irwell Valley.
It includes a four-course dinner with complimentary sparkling wine, followed by tea or coffee and after-dinner chocolates.
They’re described as being the ultimate first class foodie experience / Credit: ELR
Each party has their own personal waiter tending to them throughout the course of the evening, so you can fully relax knowing every aspect of your experience will be catered for to the highest of standards.
Fine dining not really your thing though? Don’t worry, as ELR has a handful of other special experiences in the calendar for the summer as well – including Afternoon Teas, Lancastrian Lunches, and even wine tasting and comedy nights, so there’s something for everyone.
The Manc -
26th April 2021 
