Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
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“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
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“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
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A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
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“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
Inside Prologue, Stockport’s brand new independent bookshop, cafe, and wine bar
Lydia Mastrolonardo
Stockport is celebrating the arrival of a stunning new bookshop, which doubles up as a cosy café by day and a swanky wine bar by night. What more could we possibly ask for?
Created by the team behind Bramhall’s award-winning independent bookshop, Simply Books, you know we’re in good hands – with a selection of literary events, book clubs, and comedy nights, as well as live music, language classes, and writing workshops all under one roof.
Prologue can be found nestled inside Weir Mill, the new Capital&Centric development by the River Mersey, which houses 253 homes inside Grade II-listed cotton mills and industrial-style new builds.
It’s described as a meeting point for readers, writers, and creatives to connect with like-minded people, learn new skills, and explore new authors or music – with at least two live ticketed events a week.
This new bookstore concept is a welcome addition to the growing selection of independent local businesses popping up across Stockport in recent months, providing further space for the community to thrive.
Upon entering, you are met with every literature-lover’s dream bookcase – a 10m wall of books equipped with two rolling ladders, stocking every kind of genre imagineable, alongside a stylish bar area.
A miso martini and mango picante at ProloguePrologue will host events all week roundBasket of books
The ‘best book sellers in town’ are also doing things a little differently with a concierge desk for buying books, joining clubs or asking for recommendations, instead of a regular checkout.
However, the centre piece of the space is definitely the purpose built stage to accommodate a range of speaking events and live music, contrasted by the cosiest reading nooks lining the perimeter.
Not to mention a lovely outdoor area which will be absolutely perfect in the warmer months.
Prologue has a wide selection of specialty coffees on offer, seamlessly flowing into a sleek wine and cocktail bar in the evening, with drinks like a miso martini and a mango picante.
This one isn’t just for adults, there are also plenty of children’s books stocked making it the perfect location for a waterside café family day trip, down under the viaduct.
Cosy reading nooks at PrologueA huge range of curated books
Ben Johns, co-founder of Simply Books and Prologue, said: “We’ve always believed that bookshops are a place of connection. With Prologue, we wanted to create something special for Stockport – somewhere everyone can feel right at home. We can’t wait to get to know a whole new community of readers.”
If you like it as much as we did, there is also the opportunity to join the Prologue Society. As a member you gain presale access to all events, treats throughout your membership like a free birthday book or coffees and tickets for quarterly special events such as supper clubs and bookshop lock-ins.
Not to mention exclusive access to new releases and early entry to events.
Opening Saturday 3 October at Prologue, Weir Mill, Stockport, SK3 0GS.
Bar Fringe – The decades-old eccentric Manchester pub with one of the city’s best beer selections
Harry Quick
If you’re looking for some of the best European beers in Manchester, there’s one quirky boozer you need to know about.
This is Bar Fringe on Swan Street, and it’s been serving Belgian and continental beers since 1996 – meaning a very happy 30th birthday to this absolute cult classic.
The whole place was built around a love of North European beer culture, bringing a bit of that classic Belgian café feel to Manchester.
And while the beer list is always changing, at the minute they’re celebrating Oktoberfest, so the German stuff is very much the flavour of the month.
And the beer really is the star of the show. You’ll find a huge selection of Belgian and continental bottles, Trappist ales, lagers and changing cask beers, with plenty of interesting and unusual options you’re unlikely to find in your average pub.
It’s also earned a proper reputation with CAMRA and real-ale drinkers over the years, so if you’re serious about your beer, this is definitely one to have on your radar.
But there’s much more to Fringe than what’s behind the bar.
Look around and you’ll find cartoons, pink elephants, a motorbike and an old jukebox firing out everything from vintage metal to indie classics.
Bar Fringe is an eccentric pub specialising in European beers in Manchester. Credit: The Manc Group
And then there’s the beer garden.
Tucked away at the back, it’s a surprisingly chilled little spot, packed with plenty of nooks and crannies to settle into with a pint.
And with such a huge selection behind the bar, there’s a pretty good chance you’ll be drinking something you’ve almost definitely never tried before.
So, if you’re into European beer, slightly eccentric pubs and places with a bit of proper Manchester character, put Bar Fringe on your list.
The Manc -
26th April 2021 
