Manchester hospitality pleads for customers to give notice as no-shows continue
The lifting of restrictions combined with good weather has resulted in high demand for tables since April 12. But some restaurant and bar owners have revealed that people are still failing to turn up for their bookings.
Restaurants in Greater Manchester are asking customers to cancel any reservations they can no longer make after reports of more no-shows happening across the city.
Hospitality launched the #NoMoreNoShows campaign last summer following the revelation that so many customers are abandoning pre-booked tables it’s costing the sector £16bn a year.
And the damaging habit has seemingly resurfaced following the reopening of outdoor venues in 2021.
The easing of restrictions combined with good weather has resulted in high demand for seats at bars and restaurants since April 12 – but owners have revealed that too many people are failing to turn up for their bookings.
Olivia Thornton Stubbs, Area Business Development Manager for San Carlo Group, said the number of no-shows on Sunday (April 26) had been “disheartening”.
“People, please call restaurants to cancel,” she posted on Twitter.
“We’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in.”
Disheartening amount of no shows again last night 😔 People, please call restaurants to cancel, we’re working harder than ever to give you the best experience and this means we have to turn others away throughout the week who we’d absolutely love to fit in 👎🏼 #nomorenoshows
— Olivia Thornton Stubbs (@OliviaThorntonS) April 25, 2021
Chief Executive of Gusto Matt Snell also spoke out last week, explaining that the Italian chain was seeing a high rate of cancellations on a daily basis – but this was “actually a good thing” as the empty covers could be replaced.
One Gusto restaurant, however, had seen 15% of covers failing to show without notice.
Snell explained: “We are having up to 40% of covers CANCEL each day. This is actually a good thing though as we are able to replace these covers. We still have a restaurant suffering up to 15% of covers no showing, despite all the checks we’ve put in place.
“If you can’t make it, that’s fine. Just let us know.”
If you can't make it, that's fine. JUST LET US KNOW#nomorenoshows
Volta bar and restaurant on Burton Road in Didsbury also weighed in on the topic, stating the #NoMoreNoShows message “had never been more important”.
“Last week the hospitality industry saw lots of empty tables in the busiest (and arguably most important) week of the year for us and so many others,” bar reps stated.
“Let’s stop that.”
Restaurants right across the country have reported the same problem since reopening to the public two weeks ago.
A small venue in the Wirral recently made regional headlines after announcing online that it could simply “not afford” any more empty tables, whilst another pub in Benfleet near Southend reported a staggering 60 no-shows in just two days.
The Bohemia in North Finchley said it had suffered 90 no-shows and last-minute cancellations on its first Friday back open since lockdown.
Some venues have now resorted to taking deposits from customers in an attempt to soften the financial impact caused by deserted tables.
The #NoMoreNoShows campaign encourages all customers to contact venues if they cannot make their reservation and rebook for a different time.
One of the early backers of the campaign, Abi Dunn at Sixty Eight People, has continued to emphasise to customers that “it’s ok to cancel.”
“In no other area of business is it acceptable to renege on a contract in this way,” she stated.
“We have to change the way people behave and the notion that no shows are acceptable.
“Greater Manchester is a metropolis of bars, dining, coffee hang outs, gastronomic delights and nights to remember. Please help them all stay open!”
Featured image: Victor He / Unsplash
Food & Drink
First look at Zaap Thai as popular Thai street food restaurant opens in Manchester
Daisy Jackson
A Thai street food restaurant with sites all over the North has finally announced plans to come to Manchester for the first time.
Zaap Thai is famed for its authentic and affordable street food-inspired menu, served up in restaurants designed to mimic the bustling street food markets of Bangkok.
Expect colourful fairy lights, illuminated signs, graffiti art, enamel crockery and even seating booths built into tuk tuks.
Zaap Thai already has locations in cities including Leeds, Sheffield, Nottingham and Durham, but hasn’t made it into the North West before now.
It’s now set to open on Lincoln Square – where you’ll already find Maray – this June.
This new Zaap Thai location is set to be one its biggest venues to date, with 160 covers.
The expansive menu features 80 dishes from across Thailand, from street food small plates to big bowls of noodles and fiery curries.
Their menu highlights include chicken satay, crispy pork belly, stir-fries like Pad Ga Prao, and sweet dishes such as mango sticky rice and pandan custard pancakes.
That’s alongside Thai-inspired cocktails and mocktails, plus Thai lagers like Singha.
Ban Kaewkraikhot, founder and executive chef at Zaap said: “We’re thrilled to be bringing Zaap Thai to Manchester.
Inside Zaap Thai Manchester
The Moo Deng muralInside the new Zaap ThaiInside the new Zaap Thai
“This is a city with a rich and diverse hospitality scene, and we’re delighted to be joining that fantastic community.
“Our mission is to share our authentic flavours of native Thailand with the city – we want to transport guests to sunny South East Asia by providing an amazing and affordable menu where you can try something new each time.
“Our restaurant is inspired by the places we love back home and everyone is welcome. We can’t wait to bring the Zaap experience to Manchester!”
Zaap Thai Manchester will open on Lincoln Square in on Thursday 26 June, with free pad thais or curries to the first 100 people in the queue from midday.