Ticketmaster is being warned that its ‘in demand’ pricing system for Oasis tickets could be in breach of consumer law.
Which? is now calling on the Manchester band and the ticket website to refund fans.
In case you’ve been living under a rock, Oasis are reforming for a run of shows in the UK and Ireland next year, but the massively long-awaited reunion tour has faced controversy following Ticketmaster’s use of ‘in demand’ pricing – which came into effect when tickets to the gigs went on sale on Saturday 31 August.
Ticketmaster’s ‘in demand’ pricing is where prices surge if demand for tickets is high.
After waiting in a lengthy virtual queue, many Oasis fans had a nasty shock at the checkout when they found tickets were significantly more expensive than they’d expected them to be.
Now, consumer group Which? says it believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing could have breached consumer law, and is calling on the company to “do the right thing” and refund the difference to fans who paid more than the expected face value for tickets.
Which? says it saw evidence that fans were shown one ticket price when they were queuing for tickets, only to have has that price taken away at the last second and replaced with a far higher – and unexpected – ticket price when the page reloaded.
In one example, the cost of standing tickets – which was originally advertised for £151.25 – had surged to £337.50 each, due to this ‘in demand’ pricing.
This meant that four standing tickets, which is the maximum amount of tickets one person could secure in one order, would have cost an eye-watering £1,400 once the service and order processing fees were included.
The Consumer Protection from Unfair Trading Regulations (CPRs) protect consumers from unfair or misleading trading practices, and it’s this that Which? believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing for the Oasis concerts could have breached, as many fans were not informed about the price increase until after they had tried to add cheaper tickets to their baskets.
“Under the CPRs, when advertising a product, traders must not mislead consumers with how prices are presented or leave out key pricing information that might be needed to make an informed decision about a purchase,” Which? said in a statement.
The Competition and Markets Authority (CMA)is also investigating whether Ticketmaster’s sale of Oasis tickets may have breached consumer law, and if this is found to be the case, this when would enable fans to seek refunds and compensation from both Ticketmaster, and Oasis themselves.
When Which? contacted Ticketmaster, the company said: “We are committed to cooperating with the CMA and look forward to sharing more facts about the ticket sale with them.”
Featured Image – Simon Emmett
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‘Eyesore’ Northern Quarter car park to be redeveloped as ambitious new neighbourhood
Emily Sergeant
An underused multi-storey car park in the heart of the city centre is set to be sold and redeveloped as an ‘ambitious’ new neighbourhood.
The ‘eyesore’ car park situated in Manchester’s iconic Northern Quarter will be transformed into what Manchester City Council is hoping will become a green and sustainable neighbourhood set to complement the ‘unique and independent’ ethos of the area.
It comes after developers CBRE were appointed by the Council last year to market the Church Street site for disposal, ahead of seeking formal planning permission.
The new scheme will deliver more than 300 new homes – including 60 affordable homes – alongside new commercial opportunities and high-quality public spaces.
A before and proposed after of Church Street Car Park / Credit: Manchester City Council
It’s expected that the development will respect the heritage and architecture of the historic city centre neighbourhood and help to enhance the wider area, all while improving a car park site that has long fallen out of favour.
The new neighbourhood will also feature four new public squares and green spaces, along with opportunities for pedestrianising the surrounding streets as part of the public realm.
As mentioned, commercial space is also part of the plans, as the ground floor of the building will offer a mix of smaller, more affordable units to ensure local independent businesses can access the neighbourhood, alongside units for food and beverage outlets.
“For too long, the Church Street car park has been an eyesore and a barrier to the ongoing success of the Northern Quarter,” commented Cllr Bev Craig, who is the Leader of Manchester City Council.
“We want to bring forward a world-class development that has the potential to completely transform this part of the neighbourhood, together with the newest city centre public squares and green spaces.”
The final legal negotiations will conclude over the summer, and it’s expected that a public consultation will then take place to inform a future planning application.
Featured Image – Manchester City Council
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‘Major milestone’ as planning permission secured to transform Oldham town centre
Emily Sergeant
Planning permission has been granted for six transformational sites in Oldham town centre, with developers calling it a ‘major milestone’.
This approval marks a key step forward in Muse Places and Oldham Council‘s long-term partnership with a shared ambition to deliver a ‘vibrant, inclusive, and sustainable’ town centre that not only reflects Oldham’s heritage but also meets the needs of the people who live there.
Following ‘extensive consultation’ with the local community earlier this year, where hundreds of people took park and shared valuable feedback to help shape the proposals, a total of 1,619 new homes will be delivered as part of the plans, offering a mix of high-quality, energy-efficient apartments designed for families, older people, and young professionals.
The plans also include social and affordable housing provision too in a bid to help more local people find a home that suits their needs and circumstances.
According to the Council and developers, the approved plans will bring underused sites back into ‘productive’ use and support a ‘cleaner, greener’ future for Oldham, opening the door to new opportunities for local businesses and communities alike.
“This decision marks a key milestone in delivering on our promises for Oldham,” commented Cllr Arooj Shah, who is the Leader of Oldham Council.
Planning permission has been secured to transform Oldham town centre / Credit: Muse Places
“Oldham Council and Muse have a shared, ambitious vision to create a quality place that people genuinely want to spend time in.
“I am thrilled that we can continue moving forward with our plans, delivering high-quality homes, including the provision of social and affordable homes to meet local needs. We will also support local businesses and create opportunities for everyone, as part of a clean, green and sustainable future.
“Together, we are creating a place that we can all be proud of.”
Site investigation works are now complete at the Civic Centre, and works at Prince’s Gate will begin shortly, followed by the former Magistrates’ Court later this year.
With planning consent secured and preparatory works underway, construction at Prince’s Gate is expected to begin this autumn.
Emily Sergeant -
10th September 2024 
