Ticketmaster is being warned that its ‘in demand’ pricing system for Oasis tickets could be in breach of consumer law.
Which? is now calling on the Manchester band and the ticket website to refund fans.
In case you’ve been living under a rock, Oasis are reforming for a run of shows in the UK and Ireland next year, but the massively long-awaited reunion tour has faced controversy following Ticketmaster’s use of ‘in demand’ pricing – which came into effect when tickets to the gigs went on sale on Saturday 31 August.
Ticketmaster’s ‘in demand’ pricing is where prices surge if demand for tickets is high.
After waiting in a lengthy virtual queue, many Oasis fans had a nasty shock at the checkout when they found tickets were significantly more expensive than they’d expected them to be.
ADVERTISEMENT
Now, consumer group Which? says it believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing could have breached consumer law, and is calling on the company to “do the right thing” and refund the difference to fans who paid more than the expected face value for tickets.
Which? says it saw evidence that fans were shown one ticket price when they were queuing for tickets, only to have has that price taken away at the last second and replaced with a far higher – and unexpected – ticket price when the page reloaded.
ADVERTISEMENT
In one example, the cost of standing tickets – which was originally advertised for £151.25 – had surged to £337.50 each, due to this ‘in demand’ pricing.
This meant that four standing tickets, which is the maximum amount of tickets one person could secure in one order, would have cost an eye-watering £1,400 once the service and order processing fees were included.
The Consumer Protection from Unfair Trading Regulations (CPRs) protect consumers from unfair or misleading trading practices, and it’s this that Which? believes Ticketmaster’s lack of transparency around its ‘in demand’ pricing for the Oasis concerts could have breached, as many fans were not informed about the price increase until after they had tried to add cheaper tickets to their baskets.
ADVERTISEMENT
“Under the CPRs, when advertising a product, traders must not mislead consumers with how prices are presented or leave out key pricing information that might be needed to make an informed decision about a purchase,” Which? said in a statement.
The Competition and Markets Authority (CMA)is also investigating whether Ticketmaster’s sale of Oasis tickets may have breached consumer law, and if this is found to be the case, this when would enable fans to seek refunds and compensation from both Ticketmaster, and Oasis themselves.
When Which? contacted Ticketmaster, the company said: “We are committed to cooperating with the CMA and look forward to sharing more facts about the ticket sale with them.”
Featured Image – Simon Emmett
News
Simon Rimmer shuts final Greater Manchester branch of beloved Greens restaurant
Daisy Jackson
Simon Rimmer’s much-loved Greens restaurant is no more, as the final branch announces its immediate closure.
The vegetarian restaurant launched in Didsbury way back in 1990, but confirmed its shock closure at the start of its year.
The newer Greens restaurant in Sale had remained open for business – until today.
In a statement share online, the restaurant said the business has become ‘untenable’.
The statement, which was shared with a simple broken heart emoji, added that the team have ‘done everything possible’ to stay afloat.
Greens hasn’t shared as much detail about its Sale closure.
Simon Rimmer’s Greens restaurant in Sale has announced its immediate closure. Credit: The Manc Group
They wrote: “It is with deep regret that the board of directors and shareholders have decided to close the doors permanently on Greens Sale with immediate effect.
“We’ve done everything possible to make this work, but it is now clear the business is untenable.
“We’d like to thank everyone, team members & guests, who have been on the Greens journey with us.”
It’s another blow to the Manchester’s famous vegan and vegetarian restaurant scene, which has lost the likes of Wholesome Junkies, Vurger Co, and V Rev all shutting down in the last couple of years.
Wholesome Junkies shut down because of ‘skyrocketing costs’, writing at the time of their closure in July: “The figures just don’t add up, it’s no joke and it’s devastating the hospitality industry.”
Northern blocks access to dating apps and websites on-board trains
Emily Sergeant
Access to dating apps and websites is now blocked on-board trains travelling across the north, it has been revealed.
Northern says there’s “good reason” for taking this decision.
This is because the WiFi provided by the train operator on-board its services travelling across the north of England is delivered under the ‘Friendly WiFi’ scheme, which blocks access to certain categories of content – including those associated with dating.
Websites and apps related to video streaming, gambling, alcohol, adult content, pornography, and nudity are also blocked.
Northern has blocked access to dating apps and websites on-board its trains / Credit: Northern
The company says ‘Friendly WiFi’ – which it has been signed up to since 2017 – ensures its on-board internet service meets “minimum filtering standards” given the fact that children could be present around passengers at all times.
The decision to ban dating apps and websites comes after Northern also urged passengers to stop viewing content that’s “not suitable for work” on its trains and stations in Greater Manchester and beyond, and pleaded for them to “wait until you get home” instead.
Content that Northern considers ‘NSFW’ can range from inappropriate jokes and bad language, right through to offensive topics and explicit material.
The train operator has explained the “good reason” for its decision / Credit: Northern
Northern’s Chief Operating Officer, Matt Rice, said access to “safe and reliable” internet is part of passengers’ expectations.
“Whilst some dating websites and users will operate with appropriate levels of self-moderation, some might not and it’s important that content not suitable for everyone to see or hear, particularly children, isn’t viewed on our trains,” Mr Rice explained.
“It’s simply about ensuring that there is sufficient bandwidth for all our customers to use while they’re on the go.
Emily Sergeant -
10th September 2024 
