A dedicated helpline offering support to victims concerned about how their crime has been dealt with by Greater Manchester Police is to close today.
The Greater Manchester Crime Support Line was launched in December 2020 by Mayor of Greater Manchester Andy Burnham, following the publishing of an assessment report which found that the force failed to record 80,000 crimes in a year – including one in four violent crimes.
It was set up to provide support to victims of crime who may have concerns about how their crime has been previously recorded by GMP, or who were not referred to victim support services.
But it will be closed from today due to a “very low number” of new callers in recent weeks.
Since its launch, there have been 240 calls to the helpline – which is being delivered by Victim Support on behalf of Greater Manchester Combined Authority (GMCA) – but as of today, callers will now be diverted to the existing Greater Manchester Victims’ Services support line.
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Any new callers will be diverted automatically for support to help them cope and recover, and victims of crime can still make a formal complaint or raise any concerns or issues about how their crime was dealt with by contacting Greater Manchester Police directly.
The Greater Manchester Crime Support Line will close on Friday 19 February.
If you have been a victim of crime and need support to help you cope and recover please contact @gmvictims
— Greater Manchester Combined Authority (@greatermcr) February 18, 2021
Speaking on the closing of the line and future conduct, Bev Hughes – Deputy Mayor of Greater Manchester for Policing, Crime, Criminal Justice and Fire – said: “The Greater Manchester Crime Support Line was launched in response to the concerning findings of the HMICFRS inspection.
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“[It was launched] as part of a series of urgent actions to help restore public confidence and ensure that no victim of crime is left without the support they need.
“The support line has provided an additional and vital mechanism for victims of crime to seek reassurance that they are being taken seriously and to get the help they need to cope and recover. But due to the very low number of new callers in recent weeks, we have now made the decision to close the dedicated line and revert to our usual line mechanisms for victims to make contact.”
The Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) report into the conduct of Greater Manchester Police published at the end of last year raised concerns about the forces approach to domestic violence and child protection, as well as delayed or badly-planned investigations.
Andy Burnham – who has also come under pressure for GMP’s failings – claimed his ability to hold the force to account was impeded by problems within the force being “repeatedly underplayed” or being “deliberately” withheld at a senior level.
Greater Manchester Police
To contact the Greater Manchester Victims’ Services helpline, you can call 0161 200 1950 or visit gmvictims.org.uk.
The helpline is open 9am to 7pm Monday to Friday, and 9am to 5pm on Saturdays.
If you want to report a crime that has taken place within the last month, you should contact police directly by calling 101 or report online, and if you, or someone else is in immediate danger, always dial 999.
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If you are not satisfied with how a complaint was handled by Greater Manchester Police, you may still be able to request an independent review by the Greater Manchester Combined Authority (GMCA) via the GMCA website.
You can also find help, advice, and local support services here.
News
Oldham man given life sentence after attacking nurse with scissors at hospital
Emily Sergeant
A man from Oldham has been sentenced to life in prison after attacking a nurse with scissors when he was in hospital.
Romon Haque, of Yasmin Gardens in Oldham, previously pleaded guilty to possession of a bladed article, before being additionally later found guilty of attempted murder, and he appeared at Manchester Minshull Street Crown Court yesterday (11 February 2026) to receive his sentence.
The court heard how the attack took place at Royal Oldham Hospital on Saturday 12 January 2025, where at around 11:30pm, Haque asked a nurse for medication, who advised that she would come and see him shortly.
Haque then got out of his bed, walked over to where the nurse was stood, and pulled out a pair of scissors from his pocket. He subsequently stabbed her three times, resulting in serious injuries to her face, neck, and hands.
He was pulled away from his victim by staff members who intervened.
The victim was immediately given urgent medical treatment, and subsequently taken to intensive care following the attack.
Following his initial court appearance, Haque was deemed fit to stand trial, appearing at court in June and July last year, before his official sentencing took place this week.
In total, Haque was sentenced to 28 years – 22 of those being in prison, with an extra six years following on licence.
Speaking following Haque’s sentencing, Detective Sergeant Jennifer O’Brien, from the Greater Manchester Police (GMP) Oldham district, said: “This was a horrific, unprovoked attack on a woman who was simply doing her job for those in need in a hospital. I want to commend the bravery of those who intervened, and who prevented the situation from potentially being much more serious.
“Emergency workers should never face violence from the very people they are trying to help, and I am glad Haque is now behind bars following this vile incident.”
Featured Image – GMP
News
Spike in antisemitic incidents reported after Manchester synagogue terror attack
Emily Sergeant
A new report has revealed that there was a rise in antisemitic incidents reported following the Manchester synagogue terror attack.
In case you need a reminder, the shocking knife and car attack took place on 2 October 2025 on Yom Kippur – the holiest day in the Jewish calendar – at the Heaton Park Hebrew Congregation Synagogue, and during the incident, two men sadly lost their lives during the attack – Adrian Daulby, 53, who was shot dead by Greater Manchester Police (GMP) while trying to stop the attacker from entering the synagogue, and Melvin Cravitz, 66, a worshipper who also helped stop the attacker.
The attacker was named as 35-year-old Jihad al Shamie – a 35-year-old British citizen of Syrian descent who lived in Prestwich – who at the time was on bail for an alleged rape, before being shot dead by police.
In the wake of the attack, the Community Security Trust (CST), which monitors antisemitism in the UK, said 40 antisemitic incidents were reported on 2 October last year, and a further 40 were reported the day after – more than half of which involved direct reactions to the deadly attack.
These were the highest daily totals in 2025.
A spike in antisemitic incidents were reported after the Manchester synagogue terror attack / Credit: Google Maps | GMP
Three of the reported incidents on 2 and 3 October involved ‘face-to-face taunting and celebration of the attack to Jewish people’, according to the CST.
39 of the reported incidents were antisemitic social media posts referencing the attack, abusive responses to public condemnations of the attack from Jewish organisations and individuals, or antagonistic emails sent to Jewish people and institutions.
The Manchester synagogue attack was the first fatal antisemitic terror attack in the UK since the CST started recording incidents in 1984.
Overall, 3,700 anti-Jewish hate incidents were recorded in 2025 – which is said to be up 4% on the incidents recorded in the year before – and the CST revealed that this the second-highest annual total ever recorded.
There was also a spike in reported anti-Jewish hate incidents following the Bondi Beach killings in Sydney in December of last year too, the CST said.
Dave Rich, who is the director of police at CST, told Sky News in a statement: “We need a more robust approach to the kind of extremism that drives antisemitism.
“Jewish people in Britain used to be able to go about their lives without ever thinking about antisemitism, and now it’s the topic of conversation around every dinner table. That’s new.
“It feels for a lot of Jewish people like we’re in a different world now, the atmosphere is different, the climate has changed for Jewish people and the amount of antisemitism is part of that.”
The Manc -
19th February 2021 
