A dedicated helpline offering support to victims concerned about how their crime has been dealt with by Greater Manchester Police is to close today.
The Greater Manchester Crime Support Line was launched in December 2020 by Mayor of Greater Manchester Andy Burnham, following the publishing of an assessment report which found that the force failed to record 80,000 crimes in a year – including one in four violent crimes.
It was set up to provide support to victims of crime who may have concerns about how their crime has been previously recorded by GMP, or who were not referred to victim support services.
But it will be closed from today due to a “very low number” of new callers in recent weeks.
Since its launch, there have been 240 calls to the helpline – which is being delivered by Victim Support on behalf of Greater Manchester Combined Authority (GMCA) – but as of today, callers will now be diverted to the existing Greater Manchester Victims’ Services support line.
Any new callers will be diverted automatically for support to help them cope and recover, and victims of crime can still make a formal complaint or raise any concerns or issues about how their crime was dealt with by contacting Greater Manchester Police directly.
Speaking on the closing of the line and future conduct, Bev Hughes – Deputy Mayor of Greater Manchester for Policing, Crime, Criminal Justice and Fire – said: “The Greater Manchester Crime Support Line was launched in response to the concerning findings of the HMICFRS inspection.
“[It was launched] as part of a series of urgent actions to help restore public confidence and ensure that no victim of crime is left without the support they need.
“The support line has provided an additional and vital mechanism for victims of crime to seek reassurance that they are being taken seriously and to get the help they need to cope and recover. But due to the very low number of new callers in recent weeks, we have now made the decision to close the dedicated line and revert to our usual line mechanisms for victims to make contact.”
The Her Majesty’s Inspectorate of Constabulary and Fire & Rescue Services (HMICFRS) report into the conduct of Greater Manchester Police published at the end of last year raised concerns about the forces approach to domestic violence and child protection, as well as delayed or badly-planned investigations.
Andy Burnham – who has also come under pressure for GMP’s failings – claimed his ability to hold the force to account was impeded by problems within the force being “repeatedly underplayed” or being “deliberately” withheld at a senior level.
To contact the Greater Manchester Victims’ Services helpline, you can call 0161 200 1950 or visit gmvictims.org.uk.
The helpline is open 9am to 7pm Monday to Friday, and 9am to 5pm on Saturdays.
If you want to report a crime that has taken place within the last month, you should contact police directly by calling 101 or report online, and if you, or someone else is in immediate danger, always dial 999.
If you are not satisfied with how a complaint was handled by Greater Manchester Police, you may still be able to request an independent review by the Greater Manchester Combined Authority (GMCA) via the GMCA website.
You can also find help, advice, and local support services here.
Tameside police officers hailed ‘absolute heroes’ after saving the life of a seven-year-old girl
Two Tameside police officers have been hailed as “absolute heroes” after saving the life of a seven-year-old little girl.
It comes after emergency services were called to an address in the Greater Manchester borough of Tameside earlier this week (29 November), and found a young girl who was struggling to breath and coughing up blood after choking on a sweet.
Police Constables Aaron Kincaid and James Blundell, from Greater Manchester Police‘s (GMP) Tameside division, were first on the scene.
To the huge relief of the girl’s parents, who were said to be “understandably distressed” and concerned for her welfare, PC Kincaid jumped straight into action and was able to utilise his first aid training to full effect by going on to successfully dislodge the sweet from the youngster’s throat, and then helping to calm her down before the paramedics arrived.
Whilst PC Kincaid looked after the little girl, PC Blundell did “everything he could” to help the parents remain calm.
Paramedics then took over once they arrived, and the young girl was taken to hospital as a precaution.
Reflecting on the incident, and hailing his officers “absolute heroes”, Superintendent Mike Walsh, from GMP’s Tameside district, said: “PCs Aaron Kincaid and James Blundell acted without hesitation during the incident, and took control of the situation that they were faced with.
“They deserve every credit for staying calm under extreme pressure and for working together as a team and utilising their training to lifesaving effect, and I’m sure the girl’s parents and family will consider them to be absolute heroes.”
“We’re both glad that we were in the right place at the right time,” PC Kincaid added.
“I have a daughter the same age as the little girl who needed our help, and I cannot tell you how much of a relief it was when she started breathing normally and said she was okay after I had managed to dislodge the sweet.