Manchester Airport has addressed a recent documentary that showed the struggles the transport hub has been facing.
Undercover footage captured passengers crawling along conveyor belts to get their own luggage after staff shortages left them waiting for their possessions.
The Dispatches episode, which aired on Channel 4 on Monday evening, was ‘inaccurate’ and out of date, Manchester Airport has said.
A spokesperson from the airport said they weren’t given a chance to address the claims made in the episode, which ‘risks unnecessarily misleading viewers’.
Stills from the Dispatches episodeStills from the Dispatches episodeThe Dispatches episode from Manchester Airport. Credit: Channel 4
Their statement also apologised to those customers who have experienced disruption so far this year but wanted to ‘reassure’ future passengers that progress has been made.
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The footage used in the documentary was captured by an undercover reporter a month ago, when queues were frequently stretching all the way out of the terminal buildings.
Dispatches also featured a Swissport baggage handler saying: “I give up, mate. I’ve just had enough already. It’s meant to be a two-man job – put me on my own.
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“Trust me, this one’s failed a little bit, trust me. I thought, ‘You know what, f*** them. I don’t give a f, mate. F them.”
A Manchester Airport spokesperson said about the Dispatches episode: “‘The whole aviation industry has faced challenges in recovering from the pandemic, but we have worked hard once the start of the year to prepare for the peak summer season. For our part, we have recruited more than 600 new staff into our security operation and nearly 300 more are due to start work in the weeks ahead.
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“This means we have not had to ask our airlines to cancel large numbers of flights, protecting the holidays of more than 3m people who will travel through Manchester Airport this summer. We are confident that, thanks to the progress we have made, the over-whelming majority will have a positive experience. As an example, in the last week more than 95% of passengers got through security in under 30 minutes.
Following the recent episode of Dispatches on Channel 4, we want to reassure passengers due to travel through Manchester Airport this summer. pic.twitter.com/KPCe3d2eEn
“While there will be moments when we, or our airlines, ground handlers and other partners, continue to face challenges due to our ongoing recovery, it is our view that Dispatches gave an inaccurate impression of the current state of operations and the experience that passengers will receive in the coming weeks.
“The undercover footage within Swissports baggage operation was several weeks old, as were almost all the case studies and mobile phone videos used. Many of the Issues highlighted in the programme related to airports other than Manchester. Despite several requests, we were refused a right to reply and not given the opportunity to challenge or factually correct any of the claims made. This prevented us from outlining the improvements made in recent months and risks unnecessarily misleading viewers about what to expect when they travel this summer.
“We apologise to any customers who have faced disruption during our recovery, and want to thank all of our colleagues for their hard work and dedication throughout.”
Featured image: The Manc Group
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Teen sentenced after deliberately driving into a female police officer in Stockport
Emily Sergeant
A teen who deliberately drove into a female police officer at a retail park Stockport earlier this year has been sentenced.
Harvey Bell was at a retail park on Wilmslow Road in Cheadle back on 25 January 2025 when he seriously injured a Greater Manchester Police (GMP) officer during a shocking incident – which left the officer requiring hospital treatment.
At the time, the 19-year-old from Knutsford was present while police were investigating reports of class C drug use in a car park.
Police parked in front of an Audi and the officer signalled for Bell to remain stationary and turn the engine off, but instead he reversed, and as the officer approached the front windscreen, Bell drove at the officer, knocking her to the ground.
He then proceeded to drive over her legs with both sets of wheels, before heading out of the car park at speed.
#JAILED | A man who deliberately drove into a police officer in Stockport has been jailed.
Harvey Bell (12/08/2005) has been sentenced to 31 months in a Young Offenders Institute and was disqualified from driving for two years.
— Stockport Police (GMP) (@GMPStockport) June 4, 2025
Bell was subsequently arrested the following day and made no comment in his police interview, but then went on to plead guilty to causing serious injury by dangerous driving, as well as possession of cannabis on 27 March 2025.
The teen appeared at Manchester Crown Court this week where he was sentenced to 31 months in a Young Offenders Institute, and was also disqualified from driving for two years – which will take effect when he is released.
“What [Bell] did to me is permanently in the back of my mind, every call I go to, I feel the apprehension, the fear that any incident, no matter how innocuous it appears, can end with being assaulted or hurt,” the officer explained in a powerful victim impact statement read in court.
“This is an unseen result of Bell’s assault on me.”
She continued: “I know that Bell’s abhorrent behaviour is an exception, and the majority of the public we serve do not wish us harm, but assaults on police need to stop. An attack on a police officer is an attack on us all.
“Bell is a danger to society and had total disregard for my life.”
Featured Image – GMP
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IKEA announces decision to close popular Greater Manchester site
Emily Sergeant
It’s the end of the road for one of IKEA’s popular Greater Manchester sites.
The Swedish furniture giant has announced its decision to close its ‘Plan and Order Point’ over in Stockport in a couple of weeks time.
The store – which is located in Stockport town centre’s Merseyway Shopping Centre – launched to huge success back in March 2023, and at the time, was the second of this ‘test and trial’ format to open in the UK, becoming a smaller space dedicated to kitchen and home planning, as well as ordering items.
IKEA says the closure comes as a result of ‘valuable learnings’ which plan to take this conceptual format in a direction to ‘better suit the needs of UK customers’.
IKEA is closing its close popular Stockport site this month / Credit: Jon Super (via IKEA)
Since the opening of the Stockport Plan and Order Point, IKEA claims it has seen an increased demand for Click and Collect services, a desire by customers to shop a smaller selection of home furnishing accessories, as well as the ability to return goods to physical IKEA units, and this is all something which the current location is unable to offer.
Learning from this change in consumer habits, the company says its future Plan and Order Point openings – including in those in other northern cities like Hull and York – will offer these services.
IKEA says it also remains ‘committed’ to trialling new formats, such as its upcoming small stores, one of which will open in nearby Chester later this year.
Luckily for IKEA fans, the retailer has confirmed that its major Greater Manchester store in Ashton-under-Lyne, as well as the neighbouring store in Warrington, will remain open as normal, offering all the services available at Stockport and more.
The Swedish furniture says the closure comes as a result of ‘valuable learnings’ about customer needs / Credit: Jon Super (via IKEA)
In addition to the upcoming opening of a smaller store in Chester, IKEA has revealed that the North West continues to be an area of interest for future expansion.
“After careful evaluation, we’ve made the difficult decision to close the IKEA Plan and Order Point at Merseyway Shopping Centre,” explained Salma Azad, who is one of IKEA’s Area Managers.
“In the two years since opening, we’ve taken valuable learnings, including how our customers prefer to meet IKEA, and we’ll take these insights into future openings, to serve shoppers in a more impactful way.”
Thanks to last year’s Click and Collect expansion, Stockport residents can now pick up purchases from Tesco Extra Stockport and Tesco Extra Stretford, as well as the Manchester store and the upcoming small store in Chester.
Stockport Plan and Order Point’s final day of trading will be on 16 June.
Daisy Jackson -
3rd August 2022 
