Manchester Airport has addressed a recent documentary that showed the struggles the transport hub has been facing.
Undercover footage captured passengers crawling along conveyor belts to get their own luggage after staff shortages left them waiting for their possessions.
The Dispatches episode, which aired on Channel 4 on Monday evening, was ‘inaccurate’ and out of date, Manchester Airport has said.
A spokesperson from the airport said they weren’t given a chance to address the claims made in the episode, which ‘risks unnecessarily misleading viewers’.
Stills from the Dispatches episodeStills from the Dispatches episodeThe Dispatches episode from Manchester Airport. Credit: Channel 4
Their statement also apologised to those customers who have experienced disruption so far this year but wanted to ‘reassure’ future passengers that progress has been made.
ADVERTISEMENT
The footage used in the documentary was captured by an undercover reporter a month ago, when queues were frequently stretching all the way out of the terminal buildings.
Dispatches also featured a Swissport baggage handler saying: “I give up, mate. I’ve just had enough already. It’s meant to be a two-man job – put me on my own.
ADVERTISEMENT
“Trust me, this one’s failed a little bit, trust me. I thought, ‘You know what, f*** them. I don’t give a f, mate. F them.”
A Manchester Airport spokesperson said about the Dispatches episode: “‘The whole aviation industry has faced challenges in recovering from the pandemic, but we have worked hard once the start of the year to prepare for the peak summer season. For our part, we have recruited more than 600 new staff into our security operation and nearly 300 more are due to start work in the weeks ahead.
ADVERTISEMENT
“This means we have not had to ask our airlines to cancel large numbers of flights, protecting the holidays of more than 3m people who will travel through Manchester Airport this summer. We are confident that, thanks to the progress we have made, the over-whelming majority will have a positive experience. As an example, in the last week more than 95% of passengers got through security in under 30 minutes.
Following the recent episode of Dispatches on Channel 4, we want to reassure passengers due to travel through Manchester Airport this summer. pic.twitter.com/KPCe3d2eEn
“While there will be moments when we, or our airlines, ground handlers and other partners, continue to face challenges due to our ongoing recovery, it is our view that Dispatches gave an inaccurate impression of the current state of operations and the experience that passengers will receive in the coming weeks.
“The undercover footage within Swissports baggage operation was several weeks old, as were almost all the case studies and mobile phone videos used. Many of the Issues highlighted in the programme related to airports other than Manchester. Despite several requests, we were refused a right to reply and not given the opportunity to challenge or factually correct any of the claims made. This prevented us from outlining the improvements made in recent months and risks unnecessarily misleading viewers about what to expect when they travel this summer.
“We apologise to any customers who have faced disruption during our recovery, and want to thank all of our colleagues for their hard work and dedication throughout.”
Featured image: The Manc Group
News
Derelict Manchester office block to become ‘vital’ accommodation for homeless families
Emily Sergeant
A derelict former office block in Manchester is set to become vital accommodation for homeless families in the region.
Manchester City Council has announced that, subject to planning approval, new temporary accommodation for dozens of homeless families will be created on the site of a derelict former office block in south Manchester, off Nell Lane in Chorlton.
The Council acquired the 1.1 acre site last month with the support of the Government’s Local Authority Housing Fund.
The initiative – which is part of wider plans to boost the city’s stock of quality temporary accommodation – will see self-contained two-bedroom accommodation created for around 55 homeless families built where former NHS offices, Mauldeth House, currently stand.
Mauldeth House has been empty for several years now at this point, and had become somewhat of a ‘blight’ on the neighbourhood, attracting anti-social behaviour along the way and being targeted by squatters – but with the plans for the new accommodation, this could change for the better.
The site, and therefore the new accommodation, is said to be ‘ideally located’ for families, as it’s close to shops, schools, public transport, leisure facilities, and Chorlton Park.
The new accommodation will see families supported by a specialist team based on site to help them move on as quickly as possible into permanent settled tenancies, which is, of course, the long-term goal for many.
The Mauldeth House initiative is cited as being one example of the Council’s drive to increase its temporary accommodation stock across the city to reduce the number of out-of-area placements.
Other successful examples of this initiative include Mariana House in Whalley Range, and The Poplars in Rusholme.
It also comes after it was announced last month that homeless children in Greater Manchester, particularly those who are placed in temporary accommodation out of area for their school, will now get free bus travel to and from school.
“Mauldeth House is a great example of how we can put derelict properties to good use to benefit those experiencing homelessness, as well as making our neighbourhood look better,” explained Deputy Council Leader, Cllr Joanna Midgley.
“We are tackling homelessness on many fronts, the most important one being prevention, but we also need an increased supply of good quality temporary accommodation within the city so that if people do become homeless they are not uprooted from their social support networks.
“One of the ways we are doing this is through the innovative use of existing sites whether they are council owned or we are able to acquire them, as in the case of Mauldeth House.”
Featured Image – Manchester City Council
News
Bolton woman who falsely accused 10 men of raping her has been jailed
Emily Sergeant
A woman from Bolton who falsely accused 10 different men of raping her over a six-year period has now been jailed.
Stacey Sharples, 31 from Farnworth in Bolton, pleaded guilty of 10 counts of perverting the course of justice in relation to reports against 10 separate men at Bolton Crown Court earlier last month (2 February 2026), before appearing in court again this week to be sentenced.
The investigation into Sharples was launched after the arrests and questioning of almost all these men, and following the pursuing of all relevant lines of enquiry, which consistently revealed evidence contrary to what had been disclosed by Sharples.
Greater Manchester Police (GMP) says investigations of this nature are ‘extremely rare’ and the decision to pursue Sharples as a suspect was ‘not one taken lightly’.
“However, it is our duty to act in the public interest and on the evidence and information we uncover and receive, which in this case demonstrated a continuous, wilful making of false allegations, knowing full well the consequences for each of the men involved,” GMP said in a statement following Sharples’ sentencing.
Of the allegations Sharples pleaded guilty to – of which were made over a six-year period between 2013 and 2019 – most of the men were arrested and spent time in custody, with some also undertaking intimate examinations, and almost all spending periods of time on police bail or released under investigation.
Statements from the men accused by Stacey Sharples / Credit: GMP
GMP says there’s ‘no doubt’ the reports and arrests have had an impact on these men, their sense of self and relationships, their wider networks, and how they move forward with their lives.
False accounts also undermine those who have genuinely experienced sexual violence.
Police say it also affects the confidence in the criminal justice system, and that the time spent investigating Sharples’ reports could have been put towards investigating ‘genuine reports of sexual offences’ instead.
Sharples has been sentenced to four-and-a-half years in prison this week after pleading guilty to making false rape allegations.
Speaking following Sharples’ sentencing this week, Detective Sergeant Steven Gilliland, who investigated this case, said: “We took the allegations made by Stacey Sharples seriously, explored all lines of enquiry and swiftly made arrests or interviewed of all the men she accused.
“We gave her multiple opportunities to provide further explanation or information to us, after interviews with the men and subsequent evidence uncovered didn’t align with her first recollection, as we understand that trauma can impact how victims and survivors recount their experiences.
“Ultimately, as the evidence continued to demonstrate that the reports were untrue, coupled with the desire for justice from some of the men who had been falsely accused, it was right that we followed the evidence and pursued the individual who had actually committed a criminal offence.”
Daisy Jackson -
3rd August 2022 
