Manchester Airport has addressed a recent documentary that showed the struggles the transport hub has been facing.
Undercover footage captured passengers crawling along conveyor belts to get their own luggage after staff shortages left them waiting for their possessions.
The Dispatches episode, which aired on Channel 4 on Monday evening, was ‘inaccurate’ and out of date, Manchester Airport has said.
A spokesperson from the airport said they weren’t given a chance to address the claims made in the episode, which ‘risks unnecessarily misleading viewers’.
Stills from the Dispatches episodeStills from the Dispatches episodeThe Dispatches episode from Manchester Airport. Credit: Channel 4
Their statement also apologised to those customers who have experienced disruption so far this year but wanted to ‘reassure’ future passengers that progress has been made.
The footage used in the documentary was captured by an undercover reporter a month ago, when queues were frequently stretching all the way out of the terminal buildings.
Dispatches also featured a Swissport baggage handler saying: “I give up, mate. I’ve just had enough already. It’s meant to be a two-man job – put me on my own.
“Trust me, this one’s failed a little bit, trust me. I thought, ‘You know what, f*** them. I don’t give a f, mate. F them.”
A Manchester Airport spokesperson said about the Dispatches episode: “‘The whole aviation industry has faced challenges in recovering from the pandemic, but we have worked hard once the start of the year to prepare for the peak summer season. For our part, we have recruited more than 600 new staff into our security operation and nearly 300 more are due to start work in the weeks ahead.
“This means we have not had to ask our airlines to cancel large numbers of flights, protecting the holidays of more than 3m people who will travel through Manchester Airport this summer. We are confident that, thanks to the progress we have made, the over-whelming majority will have a positive experience. As an example, in the last week more than 95% of passengers got through security in under 30 minutes.
Following the recent episode of Dispatches on Channel 4, we want to reassure passengers due to travel through Manchester Airport this summer. pic.twitter.com/KPCe3d2eEn
“While there will be moments when we, or our airlines, ground handlers and other partners, continue to face challenges due to our ongoing recovery, it is our view that Dispatches gave an inaccurate impression of the current state of operations and the experience that passengers will receive in the coming weeks.
“The undercover footage within Swissports baggage operation was several weeks old, as were almost all the case studies and mobile phone videos used. Many of the Issues highlighted in the programme related to airports other than Manchester. Despite several requests, we were refused a right to reply and not given the opportunity to challenge or factually correct any of the claims made. This prevented us from outlining the improvements made in recent months and risks unnecessarily misleading viewers about what to expect when they travel this summer.
“We apologise to any customers who have faced disruption during our recovery, and want to thank all of our colleagues for their hard work and dedication throughout.”
Featured image: The Manc Group
News
New free app launches to help people find the best nature spots in and around Manchester
Emily Sergeant
A new free app has launched to help people find, discover, and visit nature on their doorstep.
Wildling is aiming to be a simple one-step solution to the growing mental health crisis and the urgent need to care for the natural world.
By helping people visit nature more easily, and giving them tools to truly connect with it at this same time, Wildling is well on its way to supporting personal wellbeing and the joy of easily discovering nature across the UK, all while nurturing a sense of care and action for the planet.
Supported by partners including the RSPB, Marine Conservation Society ,and Forestry England, and backed by advisors and environmentalists like Ben Goldsmith, Eden Project founder Tim Smit, and Dragon’s Den’s Deborah Meaden, the new app brings the UK’s wild spaces and hidden green spots together in one place.
A new free app has launched to help people find the best nature spots in Manchester / Credit: Kitera Dent | Robin Worrall (via Unsplash)
Featuring more than 1,500 locations across the country, from coastlines and woodlands, to nature reserves, the app also includes a wide range of tips to help you make your time in nature easier, more enjoyable, and more meaningful.
The app has been created with the input of research carried out by the University of Derby, based on responses from more than 68,000 adults across England over two years.
The study found that people who spend time in nature every day report up to 22% greater life satisfaction, 17% higher happiness, and an average uplift of around 19% in overall wellbeing, compared to those who rarely go out.
Regular time in nature was also found to have a ‘striking’ effect on pro-environmental behaviour too, according to the survey.
Wildling was created by impact entrepreneur Ant Rawlins who wanted to make accessing nature ‘easier’ for everyone.
“We wanted to give people the tools to engage with nature by making it genuinely easy to visit, by showing them nearby nature places and giving them everything they need to make it happen,” says Ant Rawlins commented.
Wildling connects Mancs to the outside world and all it has to offer / Credit: Sol Stock (Supplied)
Ant said the study shows that spending more time in nature just a nice idea, it makes you happier, increases your satisfaction with life, lifts your overall wellbeing, and encourages you to look after the world around you.
“That’s exactly why Wildling was created,” he concluded.
The Wildling app is available now to download for free through the App Store and Google Play, and you can find out more here.
Featured Image – Shironosov (Supplied)
News
Chester Zoo’s viral new snow leopard cub ventures outside for the first time
Emily Sergeant
Chester Zoo’s adorable baby snow leopard who went viral last week could very well be about to go viral again.
That’s because new footage of it venturing outside for the first time have been released.
After arriving to first-time parents Nubra and Yashin, who are both three-years-old, last month (10 June 2025), keepers at Chester Zoo said mum and cub had mostly spent their time quietly tucked away in a cosy den, away from the eyes of the onlooking public – but now, it’s time for the little one to see what the outside world is all about.
Now, at seven-weeks old, the cub has gained in strength and confidence, and experts expected that it could venture outside at ‘any moment’.
Zookeepers are still yet to confirm the sex of the cub, and will be able to do soon once it has undergone its first health check-up with the vets.
We can also expect to hear one the little one’s name is very soon too.
If you’re unfamiliar with snow leopards, they are classed as vulnerable to extinction by the International Union for the Conservation of Nature (IUCN), and it’s believed there are as few as 4,000 now remaining in the wild.
Nicknamed the ‘ghosts of the mountains’, these elusive – but adorable – big cats are found in the rugged, remote regions of Central Asia and the Himalayas – but sadly, despite being known for living in desolate, harsh environments, they continue to face threats from habitat loss, climate change, poaching, and retaliatory killings by farmers.
Chester Zoo’s viral new snow leopard cub ventures outside for the first time / Credit: Chester Zoo
The cub’s birth follows the opening of Chester Zoo’s Himalayan habitat in May 2024, which is a vast, rocky environment that authentically recreates the mountainous terrain of Central Asia.
“This is the first snow leopard cub to be born at Chester Zoo,” commented Dave Hall, who is the Team Manager of carnivores at Chester Zoo, last week when the adorable hidden den cam footage was first released to the public.
“It’s a truly historic moment and a real cause for celebration – not just for our teams here, but also for the future of this magnificent species globally.”
Although it’s still early days, carnivore experts at the zoo say Nubra is showing ‘excellent maternal instincts’ by nursing her new arrival every few hours and always keeping close by.
Daisy Jackson -
3rd August 2022 
