Royal Mail has been hit with a whopping £5.6 million fine for failing to meet its delivery targets, it has been confirmed.
It comes following the completion of an Ofcom enforcement investigation.
The industry regulator was asked to investigate the country’s national postal service after it was referred by the Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – back in March for a suspected breach of the universal service obligation (USO) requiring the company to deliver letters six days a week.
The committee said Royal Mail had “systematically failed” in its duty to deliver letters, and claimed to find the company had prioritised more lucrative parcels instead.
🚨 We have fined Royal Mail £5.6m for failing to meet its 2022/23 delivery targets by a significant and unexplained margin.
Delays caused considerable harm to customers, and we found insufficient steps were taken to prevent this failure.
Royal Mail is required to deliver 93% of first class mail within one working day, and 98.5% of second class items within three working days, while its target for completion of delivery routes is 99.9%.
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But following the investigation, Ofcom said that, for the 2022-23 financial year, the postal service’s reported performance results showed that it had only delivered 73.7% of first-class mail on time, and just 90.7% of second-class mail.
On top of this, the investigation found that only 89.35% of delivery routes were completed for each day on which a delivery was required.
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Ofcom said today’s fine of £5.6 million should serve as “a wake up call” for the company, and it must “take its responsibilities more seriously”, rather than relying on shifting the blame for its failures on to the aftermath of the pandemic and the several days of strike action by the Communication Workers’ Union (CWU) several strikes in 2022.
Royal Mail has been fined £5.6m for failing to meet delivery targets / Credit: Royal Mail
Ian Strawhorne, who is the Director of Enforcement of Ofcom, said in a statement today: “Royal Mail’s role in our lives carries huge responsibility and we know from our research that customers value reliability and consistency.
“Clearly, the pandemic had a significant impact on Royal Mail’s operations in previous years. But we warned the company it could no longer use that as an excuse, and it just hasn’t got things back on track since.
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“The company’s let consumers down, and today’s fine should act as a wake-up call – it must take its responsibilities more seriously.
“We’ll continue to hold Royal Mail to account to make sure it improves service levels.”
The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
The fine has been issued following an Ofcom investigation / Credit: Royal Mail
Addressing the issuing of the fine this morning, a Royal Mail spokesperson described the last year as “uniquely challenging” for the postal service, before going on to cite the strike action as being a reason for quality of service being impacted.
“We are very disappointed with our Quality of Service performance in 2022-23, and acknowledge Ofcom’s decision today,” the spokesperson said in a statement.
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“Last year was uniquely challenging for Royal Mail. Quality of service was materially impacted by the long-running industrial dispute which included 18 days of strike action. We are pleased that Ofcom has acknowledged that elements outside of Royal Mail’s control had a significant impact on service levels and has adjusted the figures to 82% for first class and 95.5% for second class mail.
“We take our commitment to delivering a high level of service seriously and are taking action to introduce measures to restore quality of service to the level our customers expect.”
Featured Image – Royal Mail
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Manchester band Westside Cowboy release ‘thrilling’ debut album that critics are calling one of the year’s best
Emily Sergeant
One of the UK’s best rising bands have released their debut album today to glowing reviews from critics and fans alike.
Jimmy Bradbury, Reuben Haycocks, Aoife Anson O’Connell, and Paddy Murphy – better known together as Westside Cowboy – formed back in 2023 when they were students at the Royal Northern College of Music, so while they may not all be from Manchester, they definitely have the spirit of our city at the heart of everything they do.
After playing in different bands across the city throughout their student years, the four-piece joined forces to create Westside Cowboy – an indie rock collective credited with self-coining the genre of ‘Britainicana’.
Put simply, Britainicana is a cultural concept that mixes the hazy, mythic feel of American country and folk, with the sound of raw British punk, indie rock, and small-town life.
Westside Cowboy have released their debut album, It Goes On / Credit: Clementine Schniedermann (Press Shots – Supplied)
If that sounds like your cup of tea, then you’ll be pleased to know that Westside Cowboy have released their debut album, It Goes On, to the world today (21 August).
And the reception from critics, arguably, couldn’t be better.
Prior to the release of their debut album, the band had released two EPs, including So Much Country ‘Till We Get There in January earlier this year, and had started to make a name for themselves with their popular debut single ‘I’ve Never Met Anyone I Thought I Could Really Love (Until I Met You)’ in 2024.
They went onto make even further waves when they supported equally-rising American rock band Geese on their UK and Irish tour back in March – with many fans calling it one of the best support and main act combinations in some time.
Three singles from their debut album were shared with the world ahead of its release – ‘Kick Stones (The Boys)’ came first, followed by ‘Pin Up Boys’ and ‘Dobro’.
So, it’s fair to say the anticipation for album was high… and if the reviews are anything to go by (which we think they are), it looks like the band has very much delivered what they set out to achieve.
Westside Cowboy’s debut album It Goes On is now available to stream, or you can purchase a physical copy in a range of formats from their website here.
Take a listen👇
Featured Image – Press Shot (Supplied)
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UK set to be battered by storms as ‘unprecedented’ El Niño arrives this autumn
Emily Sergeant
The UK is being told to brace for a series of storms this autumn when the ‘unprecedented’ El Niño weather event arrives.
It’s already been a summer of extremes for the country, with multiple heatwaves over the past couple of months, but now it appears that autumn and winter are set to have some extremes of their own, as the Met Office is warning that this upcoming El Niño could be one of the most significant in recent memory.
El Niño is declared when sea temperatures in the tropical eastern Pacific rise 0.5°C above the long-term average, which therefore impacts global rainfall patterns and average temperatures.
The natural warming of sea temperatures is forecast to reach more than 3°C in the coming months, according to the Met Office, making this year’s weather event have the potential to be ‘the largest since the 19th century’.
The UK is set to be battered by storms as ‘unprecedented’ El Niño arrives this autumn / Credit: Johannes Plenio (via Unsplash)
El Niño will create a heightened risk of drought in the tropics, southern Africa, and north eastern Australia, but over in north western Europe – including the UK – it means we are likely to experience wetter and stormier conditions.
The UK, and of course Greater Manchester, is absolutely no stranger to a storm around this time of year, but forecasters say this could be an entirely different beast.
“We should be clear that this is an unprecedented event,” warned Professor Adam Scaife, who is the Head of Long Range Forecasting at the Met Office.
“I have never seen an El Nino signal this intense in our forecasts.”
Professor Scaife concluded: “A typical El Nino leads to an equatorial Pacific sea-surface temperature rise of between one to 2°C, with 2°C being a really big event. This implies that, if the forecast is accurate, and other forecast systems show similar extreme values, then 2026 will far exceed our recent experience of El Niño and its worldwide climate influences.’
Forecasters and officials, however, have warned that it could take months of sustained rainfall before rivers, reservoirs, and groundwaters are ‘completely replenished’ – which is when a drought can officially be declared as over.
It also warned drought conditions could persist into the new year as, despite El Niño, as current forecasts do not suggest this autumn will have the amount of rainfall needed to drive recovery.
Emily Sergeant -
13th November 2023 
