Royal Mail has been referred to Ofcom by a committee of MPs who claim it’s been failing to deliver letters six days a week.
The company’s CEO has also been accused of “incompetence or cluelessness”.
The Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – has asked the industry regulator to investigate a suspected breach of the universal service obligation (USO) requiring the country’s national postal service to deliver letters six days a week.
Following the publication of its inquiry report into Royal Mail’s activities, the committee says the postal service had “systematically failed” in its duty to deliver letters, and claimed to find that the company had prioritised more lucrative parcels instead.
Because of this, the committee says it has asked Ofcom to open an enforcement investigation.
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The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
Royal Mail referred to Ofcom to investigate late deliveries and ‘incompetence’ / Credit: Royal Mail
MPs forming part of the committee have also taken aim at Royal Mail CEO Simon Thompson, accusing him in the report of “incompetence or cluelessness”, and of being “not wholly accurate” in answers he’d previously provided in a testimony – with the boss therefore recalled last month to give further evidence.
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“I find it hard to believe that such widespread breaches of company policy and legal obligations are down to a national network of rogue workers conspiring against management at Royal Mail,” Committee chairman Darren Jones said as the report was published this week.
“We were inundated with evidence from postal workers challenging the accuracy of answers given by Royal Mail CEO Simon Thompson.
“Frankly, the failures in company policy which Mr Thompson has admitted to can only be due to either an unacceptable level of incompetence or an unacceptable level of cluelessness about what is happening at Royal Mail.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
A committee of MPs claim the postal service has been failing to deliver letters six days a week / Credit: Royal Mail
In response to the accusations by the committee, and the confirmation that an investigation is to be launched, a spokesperson for Royal Mail said: “Royal Mail is proud to deliver the universal service, and our policies are clear that parcels and letters should be treated with equal importance, so we have informed the committee that we will be reviewing the consistent application of our policies regarding the delivery of letters and parcels across the business.”
The company said it would share the findings of the review with Ofcom.
Ofcom said it would not hesitate to “take enforcement action if required”, with a spokesperson adding: “Royal Mail’s recent performance is clearly well short of where it should be, and we’re very concerned about this
“We have asked the company to explain what it’s doing to bring service levels back up as a matter of urgency.”
Featured Image – Royal Mail
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Former care home worker who defrauded elderly woman out of £300k arrested after fleeing to Spain
Emily Sergeant
A fraudster former care home worker who’s been on the run for almost a year has finally been arrested in Spain.
Pamela Gwinnett has been arrested in Tenerife, where she fled to in 2025, and will be returned to the UK to face justice for her crimes.
The arrest comes after a meticulous investigation by Greater Manchester Police (GMP) where Gwinnett was found guilty of defrauding an elderly woman, named Joan Green from Chorley in Lancashire, out of almost £300,000 while she was employed as a caregiver at a nursing home.
Gwinnett fled the UK for Tenerife in 2025 in an effortto evade authorities, GMP said.
She was convicted and sentenced to six years in prison in her absence back in October 2025 for a number of offences, including fraud by abuse of position and theft , and at a subsequent Proceeds of Crime hearing, an order for £300,000 was granted… but up until this week, Gwinnett has been on the run and police have been trying to track her down.
Greater Manchester Police (GMP) worked alongside the National Crime Agency (NCA) and Spanish authorities to locate Gwinnett and begin the process of her return to the UK where she will serve her sentence.
Speaking in reaction to Gwinnett’s arrest this week, PC Georgia Loughton, who was the GMP officer in charge of the investigation, said: “I am pleased that Pamela Gwinnett will be returned to the UK where she will serve her sentence.
“Gwinnett knowingly defrauded a vulnerable woman out of almost £300,000, cutting off all contact with her family and controlling every aspect of her life.
“She was trusted by Joan, and she used this position of trust to her own financial gain. Joan was isolated from her family and denied from seeing her grandchildren and their children.
“Sadly, Joan passed away in 2022, however we hope that the return of Gwinnett to the UK to serve her sentence gives Joan’s family a sense of justice as they look to move on with their lives.”
Featured Image – GMP
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Micah Richards reveals dad ‘unexpectedly’ died shortly before going on air for England v Argentina last night
Emily Sergeant
Micah Richards has revealed that his dad died shortly before he went on air for the World Cup semi final last night.
The former right back – who most-notably played for Manchester City for a decade from 2005-2015, and for the England national team from 2006-2012 – was one of the BBC’s pundits providing on-air analysis last night as England faced Argentina in a highly anticipated semi final of the 2026 FIFA World Cup last night.
The two teams faced off in Atlanta, and while goals came from both sides, it was ultimately Argentina that reigned supreme – securing a 2-1 win over the Three Lions.
But while much of the country is grieving the fact that football won’t be ‘coming home’ (well, for another two years at least), Richards is grieving on a deeper level.
He took to Instagram after the loss last night to share with his 1.4m followers that shortly before he went on air, his father Lincoln passed away ‘unexpectedly’ – calling him the ‘proudest parent possible’ in a touching tribute.
“He has left us all too soon,” Richards began in his tribute.
“Hwas my greatest fan. He barely missed a game my entire life. He would take me wherever I needed to go when I was a kid and he was the proudest parent possible during my professional career. It was so rare for him to not be by my side.
“I know how much watching England World Cup games means to everyone at home, and how the experience bonds families together across the generations, like nothing else.
“I know, particularly as a proud old-school Yorkshireman, dad would’ve wanted the show to go on this evening. And so it did.”
Emily Sergeant -
17th March 2023 
