Royal Mail has been referred to Ofcom by a committee of MPs who claim it’s been failing to deliver letters six days a week.
The company’s CEO has also been accused of “incompetence or cluelessness”.
The Business, Energy, and Industrial Strategy (BEIS) Committee – which is a cross-parliamentary committee made up of MPs nationwide – has asked the industry regulator to investigate a suspected breach of the universal service obligation (USO) requiring the country’s national postal service to deliver letters six days a week.
Following the publication of its inquiry report into Royal Mail’s activities, the committee says the postal service had “systematically failed” in its duty to deliver letters, and claimed to find that the company had prioritised more lucrative parcels instead.
Because of this, the committee says it has asked Ofcom to open an enforcement investigation.
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The committee’s inquiry took place amid a turbulent time for the Royal Mail when 112,000 of its staff -who were members of Communication Workers’ Union (CWU) – staged “the biggest strike of the summer” and several other subsequent walk-outs last year in a still-ongoing dispute over pay and the company’s modernisation plans.
Royal Mail referred to Ofcom to investigate late deliveries and ‘incompetence’ / Credit: Royal Mail
MPs forming part of the committee have also taken aim at Royal Mail CEO Simon Thompson, accusing him in the report of “incompetence or cluelessness”, and of being “not wholly accurate” in answers he’d previously provided in a testimony – with the boss therefore recalled last month to give further evidence.
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“I find it hard to believe that such widespread breaches of company policy and legal obligations are down to a national network of rogue workers conspiring against management at Royal Mail,” Committee chairman Darren Jones said as the report was published this week.
“We were inundated with evidence from postal workers challenging the accuracy of answers given by Royal Mail CEO Simon Thompson.
“Frankly, the failures in company policy which Mr Thompson has admitted to can only be due to either an unacceptable level of incompetence or an unacceptable level of cluelessness about what is happening at Royal Mail.
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“Hiding behind the pandemic as a driving factor in failures at Royal Mail does not cut it.”
A committee of MPs claim the postal service has been failing to deliver letters six days a week / Credit: Royal Mail
In response to the accusations by the committee, and the confirmation that an investigation is to be launched, a spokesperson for Royal Mail said: “Royal Mail is proud to deliver the universal service, and our policies are clear that parcels and letters should be treated with equal importance, so we have informed the committee that we will be reviewing the consistent application of our policies regarding the delivery of letters and parcels across the business.”
The company said it would share the findings of the review with Ofcom.
Ofcom said it would not hesitate to “take enforcement action if required”, with a spokesperson adding: “Royal Mail’s recent performance is clearly well short of where it should be, and we’re very concerned about this
“We have asked the company to explain what it’s doing to bring service levels back up as a matter of urgency.”
Featured Image – Royal Mail
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Manchester City reveal world-first third kit… designed by AI
Daisy Jackson
Manchester City have just revealed the club’s third kit for the season, and it’s a world-first AI-designed kit.
The new Man City and Puma kit was revealed in full this morning after days of teasing on billboards across Manchester.
For the first time in professional football history, the kit is designed by a fan, using AI.
180,000 fans submitted designs through the Puma AI Creator, with the winning design now projected on some of the city’s biggest digital billboards – on Market Street, and at Printworks.
Created by lifelong Cityzen and stills photographer Elliott, the final design is inspired by Manchester City’s iconic 13/14 season away shirt.
Elliott’s creative interpretation was crowned in January 2025 after a global fan vote.
The digital billboards show each different stage of the AI design process, from prompt to finished design, with the tagline ‘designed by one of us, chosen by all of us’.
The AI Man City kit reveal
Eagle-eyed Man City fans may have noticed a cryptic ‘loading’ screen in town on Tuesday, with just a hint of the shirt visible.
Then on Wednesday, the screens displayed: “AI prompt accepted. Fan vote confirmed. Final Manchester City 26/27 Third Kit design processing.”
Then the full reveal has taken place today, Thursday 27 August, finally unveiling the full shirt with the words: “Designed by one of us. Chosen by all of us”.
Reacting to live images of the billboards, Elliott said: “Seeing my complete design revealed on billboards in the city centre this morning was unbelievable.
“City has been part of our family’s life for as long as I can remember, so this is as good as it gets for me.
“Creativity is naturally part of my everyday life as a photographer, but it was good to turn my hand to something else and see what could be created with the use of AI.
“The 13/14 away shirt was always my favourite, so it felt like the natural starting point for my prompt. From there, it was amazing to see the technology take that spark of an idea and turn it into something I could actually shape and refine.
“To know that a shirt I designed on my lunch break will now be worn by the players is something I still can’t quite get my head around!”
The 26/27 Manchester City Third Kit will be available at mancity.com/shop and Manchester City Official Stores, with 10% off for Members and Seasoncard holders (automatically applied when logged in with a Member account online).
Iconic Salford music venue The White Hotel to reopen under new ownership from 2027
Clementine Hall
After announcing plans to close at the end of the year, famed Manchester club The White Hotel is changing hands.
Just a couple of months ago back in May, it was announced that one of Greater Manchester’s most cutting-edge and best-loved nightlife venues would be closing its doors for good.
Despite ‘continuing to draw full houses’, co-founder Ben Ward told The Guardian that the venue had found itself in a flood-risk zone, saying: “Basically, it’s a swamp.”
He added that it was better ‘to go out on our own terms, long before we became a museum’.
But it seems the swamp may live on…and although it is the end for the cult favourite nightclub as we know it, the former garage in Salford will be reopening in new ownership from 2027.
From January onwards, the disused Dickinson Street space will be known as BASTION according to a social media post shared to Instagram yesterday.
It will be run by the team who operate neighbouring venue The Bag Factory and will be supported by the Strange Art Collective CIC.
Images: The Manc
The Bag Factory shared a black and white illustration of the iconic White Hotel’s exterior, along with coordinates to the venue, stating: “The underground has a new stronghold”.
Rather cryptic we must say, and although we hope The White Hotel that we know and love could stick around forever – we hope the new owners will keep some of its magic alive.
Emily Sergeant -
17th March 2023 
